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Gold Zanzibar Beach House & Spa

5.0 star property
Luxury hotel on the beach, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gold Zanzibar Beach House & Spa

Outdoor pool, pool umbrellas, pool loungers
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
View from property
Frette Italian sheets, premium bedding, minibar, in-room safe

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Parking included
  • Air conditioning
The price is AU$1,418
includes taxes & fees
10 Jan - 11 Jan 2025

Explore the area

Map
Kendwa Beach, Kendwa
  • Nungwi Beach
    7 min drive
  • Nungwi Natural Aquarium
    8 min drive
  • La Fontana
    1 min walk
  • Bistrò Del Mar Kendwa
    1 min walk

Room options

View all photos for Villa, Private Pool

Villa, Private Pool

Villa, Private Pool

Highlights

Private pool
Air conditioning
LCD TV
Premium bedding
Ceiling fan
Blackout curtains
Frette Italian bed sheets
2 bedrooms
  • 200 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite

Highlights

Air conditioning
LCD TV
Blackout curtains
Ceiling fan
Premium bedding
Frette Italian bed sheets
Eco-friendly toiletries
Rainfall showerhead
  • 90 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Villa, Private Pool, Sea Facing ( Retreat )

Luxury Villa, Private Pool, Sea Facing ( Retreat ) | Living room

Luxury Villa, Private Pool, Sea Facing ( Retreat )

Highlights

Private pool
Air conditioning
LCD TV
Premium bedding
Ceiling fan
Blackout curtains
Frette Italian bed sheets
Separate bedroom
  • 200 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Room, Garden View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, Garden View

Highlights

Air conditioning
LCD TV
Blackout curtains
Ceiling fan
Premium bedding
Frette Italian bed sheets
Eco-friendly toiletries
Rainfall showerhead
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Sea View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, Sea View

Highlights

Air conditioning
LCD TV
Blackout curtains
Ceiling fan
Premium bedding
Frette Italian bed sheets
Eco-friendly toiletries
Rainfall showerhead
  • 70 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (with Pavillon)

Frette Italian sheets, premium bedding, minibar, in-room safe

Suite (with Pavillon)

Highlights

Air conditioning
LCD TV
Blackout curtains
Ceiling fan
Premium bedding
Frette Italian bed sheets
Rainfall showerhead
Hairdryer
  • 90 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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The price is AU$1,667
for 1 night
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About the area

Kendwa

A luxury stay in Kendwa awaits you at Gold Zanzibar Beach House & Spa. You'll be 2.4 km (1.5 mi) from Kendwa Beach and 25.4 km (15.8 mi) from Muyuni Beach. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Healing Earth Spa can include Thai massages, beachside massages and body scrubs along with aromatherapy and Ayurvedic treatments. At the hotel's own beach bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Each morning free buffet breakfast is offered between 7:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights in the region of this 5-property class Kendwa hotel include Mnemba Island and Kiwengwa Beach.

What's nearby

  • Nungwi Beach - 7 min drive
  • Nungwi Natural Aquarium - 8 min drive
  • Mnarani Natural Aquarium - 9 min drive
  • Kendwa Beach - 14 min drive
  • Muyuni Beach - 37 min drive

Getting around

  • Zanzibar (ZNZ-Zanzibar Intl.) - 92 min drive

Restaurants

  • ‪Promenade Main Restaurant - ‬17 min walk
  • ‪M&J Cafe - ‬7 min drive
  • ‪Ginger Bar - ‬17 min walk
  • ‪Sexy Fish - ‬7 min drive
  • ‪Upendo Restaurant - ‬12 min walk

About this property

Gold Zanzibar Beach House & Spa

Luxury hotel on the beach, with outdoor pool
Some rates at Gold Zanzibar Beach House & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Gold Zanzibar Beach House & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving.

Free breakfast is available daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. This luxury hotel also offers an outdoor pool, a children's pool and a health club. Free self parking is available.

This 5-star Kendwa hotel is smoke free.

  • 72 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2012
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • 1 conference room
Gold Zanzibar Beach House & Spa offers 72 accommodations with minibars and a safe. Beds feature Frette Italian sheets and premium bedding. LCD televisions come with cable channels.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board. Housekeeping is provided on request.

Healing Earth Spa has 5 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include Thai massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Languages

English, French, German, Italian, Spanish, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • Snack bar/deli

Things to do

  • Boat tours
  • Children's pool
  • Farming classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Scuba diving
  • Snorkelling
  • Stereo

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between 9 May and 10 June.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gold Zanzibar Beach House & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 150
  • Christmas Eve (24 December) Gala Dinner per child: USD 75 (from 2 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 200
  • New Year's Eve (31 December) Gala Dinner per child: USD 100 (from 2 to 11 years old)
  • A tax is imposed by the city: USD 5 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 200 per vehicle (return)
  • Rollaway bed fee: USD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Gold Zanzibar
Gold Zanzibar Beach House
Gold Zanzibar Beach House Hotel
Gold Zanzibar Beach House Hotel Kendwa
Gold Zanzibar Beach House Kendwa
Zanzibar Gold
Gold Zanzibar Beach House & Spa Kendwa
Gold Zanzibar Beach House Spa
Gold Zanzibar House Hotel
Gold Zanzibar House & Kendwa
Gold Zanzibar Beach House & Spa Hotel
Gold Zanzibar Beach House & Spa Kendwa
Gold Zanzibar Beach House & Spa Hotel Kendwa

Frequently asked questions

What is the cancellation policy at Gold Zanzibar Beach House & Spa?

Gold Zanzibar Beach House & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gold Zanzibar Beach House & Spa?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Gold Zanzibar Beach House & Spa on 10 Jan 2025 start from AU$1,402.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gold Zanzibar Beach House & Spa?

Yep, Gold Zanzibar Beach House & Spa has a free self car park and free extended parking.

Are there any beaches close to Gold Zanzibar Beach House & Spa?

The closest beach to Gold Zanzibar Beach House & Spa is Kendwa Beach (0.5 km).

Is there a spa on site at Gold Zanzibar Beach House & Spa?

Yep, Healing Earth Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Gold Zanzibar Beach House & Spa have a pool?

Gold Zanzibar Beach House & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Gold Zanzibar Beach House & Spa?

Gold Zanzibar Beach House & Spa features a full-service spa, a health club and an outdoor pool. All guestrooms come with Frette Italian sheets, deep soaking tubs and 24-hour room service.

What makes Gold Zanzibar Beach House & Spa a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as deep-soaking baths and Frette Italian sheets in the guestrooms, help set the scene for a romantic weekend at Gold Zanzibar Beach House & Spa.

Are there hot tubs in the rooms at Gold Zanzibar Beach House & Spa?

No, but there are deep-soaking baths in the guestrooms.

Does Gold Zanzibar Beach House & Spa serve breakfast?

Sure does, complimentary buffet brekkie is served daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at Gold Zanzibar Beach House & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Gold Zanzibar Beach House & Spa?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Gold Zanzibar Beach House & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Gold Zanzibar Beach House & Spa?

No, pets and service animals are not allowed.

Gold Zanzibar Beach House & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 149 out of 250 reviews" "
Rating 8 - Good. 65 out of 250 reviews" "
Rating 6 - Okay. 22 out of 250 reviews" "
Rating 4 - Poor. 6 out of 250 reviews" "
Rating 2 - Terrible. 8 out of 250 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was excellent, and the theme nights were enjoyable. Pool was great and beach area was beautiful. The unit we booked was not available at check in, due to a plumbing issue--the staff went above and beyond to ensure we were happy with the less expensive unit we received. Money was refunded to me. The best part of this resort experience was the service and genuine desire each staff member had to make us feel welcome.
Stayed 3 nights in Jun 2024

10/10 Excellent

claire, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful welcome, very friendly staff and the quality and variety of the food was amazing and beyond our expectations much credit to chef Sunil and his team
Stayed 3 nights in Jun 2024

10/10 Excellent

Birgitta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High security , excellent staff service and friendliness. Food buffet with good quality and changed themes during the week. Spa with a good range of treatments. Hotel have their own vegetable growing. Clean beach with security along the property.
Stayed 8 nights in May 2024

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are well kept and beautiful. We had a suite beach view with pavillon, which is a bit of a mis-conception because in front of your pavillon is an area of sand then the large swimming pool and then the beach and sea which you cannot actually see! The suite itself was lovely. All the staff were friendly and helpful. It was our 29th wedding celebration and unfortunately on the night my husband was ill and I had to go to dinner on my own. They had decorated the table and had a cake prepared for us. The following night there was a BBQ on the beach, all the tables set out with candlelight, very pretty. Food was plentiful but - I had a chicken kebab which was cooked on the outside and raw in the middle! I pointed this out to the waitress when she removed our plates but she did nothing. My husband spoke to the maitre de who was very concerned and also bought her manager over to speak to us. They spoke to the chef who had cooked the chicken and all were very apologetic. To make amends the following evening they provided us with the Romantic dinner on the beach which was really lovely. We had our celebration cake and about 6 members of staff sang to us. The main buffet restaurant had a good selection of food and a pasta station. At breakfast again there was a good selection of pastries, a fresh egg station, toast and cereals. The all inclusive package is very restrictive with spirits and only one choice of red,white or rose wine.
Stayed 4 nights in Jan 2024

10/10 Excellent

Matthew Mario

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay at Gold Zanzibar. On entering the grand reception we were greeted by very welcoming staff and felt the stress of our 15 hour travel melt away. During our stay we dined on the finest cuisines like tasty curried crab and desserts that were great on the eye. During our stay staff were always helpful, friendly and genuinely very nice people. I'd like to mention some great personalities, Abu, Salim, Basho, Kombo and Masoud they really made our stay amazing. We visited in June 2023 and thoroughly recommend Goldie )as the locals call this great resort). The only negative for us was the evenings entertainment. It finished way too early for our liking however this is a minor detractor.
Stayed 10 nights in Jun 2023

6/10 Okay

Juan

Stayed 2 nights in Jun 2023

2/10 Terrible

Annie Alexia

Stayed 3 nights in Apr 2023

10/10 Excellent

Mohamed

Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DEFINITELY NOT A 5 STAR RESORT, MORE LIKE A 2/3
This is NOT a 5 star hotel. I would rate it maybe 3 the most. The entire hotel is dated, the rooms are old and gross. There were ants crawling everywhere especially the bathroom. When I told staff they said that’s normal and nothing they can do about it. The shelf in the bathroom where all the toiletries are and glasses for brushing teeth was slanted towards the ground so everything kept falling on the dirty floor with the ants. The staff barely speak English and are rude. The worst part is that my husband and I both got diarrhea from dinner one night. The staff didn’t really care and said we’re probably allergic to something. The all inclusive food was not good and the package was very expensive. I suggest buying food and drinks a La carte because it’s probably going to be cheaper. Don’t stay here unless you’re looking to rough it a little.
Stayed 2 nights in Mar 2022

2/10 Terrible

Guy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service from hotels website and thr hotel himself. Due to the corona the country declared red and we couldnt arrive abd they refuse to consider that situation and refund the money. I won't book from this website anymore
Stayed 6 nights in Nov 2021

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, lively place to stay. Live music and excellent atmosphere. Excellent meal opportunities and superb resort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magical and exceptional setting. I chose this place by worst chance to discover Zanzibar for the first time. I assure you that it fulfills all the promises: excellent resting place, delicious food, incredible staff, the best animations on the spot (no need to go out: everything is there to occupy). I really liked this place and all that is proposed by the hotel: animated evenings, music, dances, shows, friendliness, enthusiasm, welcome, in short, I highly recommend this place Just a small drawback: the cleaning of the room must be done without waiting to be asked and also the shower back must be well maintained.
Stayed 5 nights in Jul 2021

10/10 Excellent

rotem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Stayed 5 nights in Apr 2021

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel with the best beach in kendwa
The staff was amazing, dinner was really good. Thw best was the free upgrade to the beach suites. Thank you ao much. You all have spoilt us. The best beach i kendwa. Everything was just amazing.
Stayed 7 nights in Jan 2021

10/10 Excellent

Sebastian, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and great help! Great location and layout!
Stayed 9 nights in Dec 2020

10/10 Excellent

Mistafa, Dar es salaam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We went in off season so we enjoyed the privacy of the beach, the beach house is way better in person then in pictures, the view the environment the people just everything about this place is outstanding.
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Lovely service staff in the restaurants & bars however there was no personal service from foreign reception staff. Hotel was nothing special
Stayed 5 nights in Oct 2019

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
This hotel has a lot of regulars, I can see why because they are treated exceptionally well. Those that are first timers... buckle up, it’s a bumpy road. The rooms are old and filthy. My first room had mosquitos fly out of the refrigerator, my second room had stains all of the walls and spatter on the toilet. On the beach, staff moved my personal belongings while I took a swim because a regular guest wanted to sit there. I got to breakfast a little early and was told I had to wait 4 minutes for coffee because breakfast hadn’t started yet and the manager would be upset. The SPA is wonderful!!!!! Honestly the best part of my stay was my time getting exceptional service at their spa. I’d recommend the African potato massage and rejuvenating facial. The beach is nice, but be prepared to be hassled by people selling trinkets in the 15 steps to the water. Overall just disappointed with this “5 star” hotel and 2 star experience.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, poor service and not worth price
Welcome to the 2 star hotel with 5 star price. It includes all you can drink instant coffee, a welcome foot massage to relive you from your long journey on day 5 and lobster and crab severed with rubber gloves. This place could not be more distant from a 5 star hotel. The all inclusive menu is somewhat limited and anything worth drinking is excluded from the menu. The watery drinks are to be expected in an all inclusive but instant coffee at breakfast was really a push! The systems at the hotel make you sign a nil bill everytime you order an all inclusive drink. We were asked constantly for our room number and fed paper after paper. The bar advertises a zero plastic straw policy however drink after drink was severed with plastic staws. I visited the spa on the 2nd day to unwind, and despite having no room for my welcome leg massage they managed to squeeze me in between their empty roister for a back neck and shoulder massage. I was patted like a cat and had a couple of creams rubbed in my back but nothing to remove the knots. Book elsewhere!
Stayed 5 nights in Aug 2019