Kobe Bay Sheraton Hotel & Towers (Kobe, JPN): Reviews & Deals from AU$230

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Kobe hotel in Higashinada with 4 restaurants and bars/lounges

Dates

December 2024

January 2025

4 restaurants, breakfast, lunch, dinner served; French cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool

Bar

Spa

Gym

Parking included

Breakfast available

includes taxes & fees

2 Dec - 3 Dec

Explore the area

2-13 Kouyoucho-naka, Higashinada-ku, Kobe, Hyogo-ken, 658-0032

Kobe Fashion Museum
4 min walk
Kobe University
9 min drive
Rokkosan Ski Area
21 min drive
Kobe (UKB)
29 min drive

Room options

Deluxe Room, 1 Double Bed

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Mountain view
Sleeps 2
1 Double Bed

Club Suite, 1 Single Bed, Tower

Highlights

Soundproofed

Air conditioning

Heating

Separate bedroom

Blackout curtains

Hairdryer

Bidet

Mountain view
Sleeps 2
1 Single Bed

Premier Twin Room, 1 Single Bed, Ocean View

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Ocean view
Sleeps 2
1 Single Bed

Room, 1 Single Bed, Corner

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Mountain view
Sleeps 2
1 Single Bed

Deluxe Room, 1 Single Bed, Mountain View

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Mountain view
Sleeps 2
1 Single Bed

Deluxe Room, 1 Double Bed

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Mountain view
Sleeps 2
1 Double Bed

Club Room, 1 Double Bed

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Sleeps 2
1 Double Bed

Premier Room, 1 King Bed, Ocean View

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Ocean view
Sleeps 2
1 King Bed

Room, 1 Double Bed, Ocean View

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Ocean view
Sleeps 2
1 Double Bed

Deluxe Room, 1 Single Bed

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Mountain view
Sleeps 3
1 Single Bed

Room

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Ocean view
Sleeps 1
1 King Bed OR 1 Single Bed

Twin Room, 1 Single Bed

Highlights

Soundproofed

Air conditioning

Heating

Blackout curtains

Hairdryer

Bidet

Minibar

Ocean view
Sleeps 2
1 Single Bed

Similar properties

Pool

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About the area

Kobe

At Kobe Bay Sheraton Hotel & Towers you'll be within a 5-minute walk of Kobe Fashion Museum and 3.3 km (2 mi) from Hakutsuru Sake Brewery Museum. Highlights at this hotel include 4 restaurants, 3 bars/lounges and an indoor swimming pool. .A day of pampering can include Thai massages and facials along with aromatherapy and mani/pedis. The restaurant, Kobe Grill, serves French cuisine and is open for lunch and dinner. Enjoy the 2 outdoor tennis courts, nightclub and 24-hour gym plus access to hot springs. Business amenities include a meeting room, conference space, and limo/town car service. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this Higashinada hotel include Meriken Park and Hanshin Koshien Stadium.

What's nearby

Kobe University - 9 min drive - 6.9 km
Meriken Park - 11 min drive - 11.6 km
Port of Kobe - 12 min drive - 12.4 km
Kobe Harborland - 14 min drive - 12.0 km
Kobe Animal Kingdom - 15 min drive - 14.5 km

Getting around

Kobe Hanshin Sumiyoshi Station - 5 min drive
Island Kitaguchi Station - 8 min walk
Osaka (KIX-Kansai Intl.) - 55 min drive

Restaurants

‪鉄板焼 - ‬3 min walk
‪サイゼリヤ - ‬8 min walk
‪マクドナルド - ‬8 min walk
‪TULLY'S COFFEE 神戸ファッションマート店 - ‬10 min walk
‪アーバングルメポート - ‬7 min walk

About this property

Kobe Bay Sheraton Hotel & Towers

Kobe hotel in Higashinada with 4 restaurants and bars/lounges

Kobe Bay Sheraton Hotel & Towers offers its guests hot springs, outdoor tennis courts, and an indoor pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet.

A meeting room and limo/town car service are available. A nightclub, a 24-hour fitness centre, and a sauna are also featured at the business-friendly Kobe Bay Sheraton Hotel & Towers. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Kobe hotel.

1 building

270 guestrooms or units

21 levels

4 dining venues

3 bars or lounges

Built in 1992

Nightclub

Charging station for electric cars

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

BBQ grill(s)

Gift shop

Beauty salon

Newspapers in lobby (free)

Bellhop

Lift

Smoking in designated areas

Coffee shop

Kobe Bay Sheraton Hotel & Towers offers 270 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Televisions come with pay-per-view films. Bathrooms include baths or showers, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. The ryokan bathing area is open from 6:00 AM to midnight. There are hot springs on site.

Languages

English, Japanese

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
24-hour return airport shuttle (surcharge)
Limo/town car service
Free self parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,630 for adults and JPY 2,178 for children
3 bars/lounges
4 restaurants
A coffee shop/cafe

Restaurants on site

Garden Cafe (Buffet)
Kobe Grill
Matsukaze
Suikyoen
Teppanyaki Kobe Grill

Family friendly

Indoor pool
Laundry facilities
Playground
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting room

Outdoors

Barbecue grill
Garden
Terrace
Vegetable garden

Spa

Aromatherapy
Facials
Hot springs
In-room massages
Indoor mineral hot springs (onsen)
Manicures/pedicures
Outdoor mineral hot springs (onsen)
Public bath open from 6:00 AM - midnight
Separate men/women areas in public bath
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar in bathtub
Height-adjustable showerhead
Lever door handles
Lift
Low-height electrical sockets in bathroom
Raised toilet seat
Transfer shower
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

1 building
21 floors
Ballroom
Built in 1992
Comprehensive recycling policy
Designated smoking areas
No plastic coffee stirrers
No plastic drinking straws
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Bathtub or shower
Bidet
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Pay films
TV

Food and drink

Free bottled water
Limited room service
Minibar

Access via exterior corridors
Air conditioning
Desk
Energy-saving switches in guestrooms
Heating
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 3 February 2025 to 3 March 2025 (completion date subject to change). The following areas are affected:

Fitness facilities

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately JPY 3630 for adults and from JPY 2178 for children
Airport shuttle fee: JPY 1800 per person (one way)
Airport shuttle fee per child: JPY 900

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Kobe Bay Sheraton Hotel & Towers

Kobe Bay Sheraton Towers

Kobe Bay Sheraton Hotel

Kobe Sheraton

Sheraton Kobe

Kobe Bay Sheraton Hotel Towers

Kobe Sheraton & Towers Kobe

Kobe Bay Sheraton Hotel & Towers Kobe

Kobe Bay Sheraton Hotel & Towers Hotel

Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Frequently asked questions

What is the cancellation policy at Kobe Bay Sheraton Hotel & Towers?

Kobe Bay Sheraton Hotel & Towers offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kobe Bay Sheraton Hotel & Towers?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Kobe Bay Sheraton Hotel & Towers on 2 Dec 2024 start from AU$229.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kobe Bay Sheraton Hotel & Towers?

Yep, Kobe Bay Sheraton Hotel & Towers has a free self car park.

Are there any beaches close to Kobe Bay Sheraton Hotel & Towers?

The closest beach to Kobe Bay Sheraton Hotel & Towers is Ashiya Beach (4.2 km).

Is there a spa on site at Kobe Bay Sheraton Hotel & Towers?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as Thai massages.

Does Kobe Bay Sheraton Hotel & Towers have a pool?

Kobe Bay Sheraton Hotel & Towers has an indoor pool.

What luxury perks are available at Kobe Bay Sheraton Hotel & Towers?

Kobe Bay Sheraton Hotel & Towers features a nightclub, an indoor pool and a sauna.

What makes Kobe Bay Sheraton Hotel & Towers a romantic place to stay?

A bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Kobe Bay Sheraton Hotel & Towers.

Does Kobe Bay Sheraton Hotel & Towers serve breakfast?

Yeah, buffet breakfast is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Kobe Bay Sheraton Hotel & Towers?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Kobe Bay Sheraton Hotel & Towers?

Yep, you can grab a meal at Kobe Bay Sheraton Hotel & Towers's onsite restaurant that serves French cuisine.

What time are check-in & check-out at Kobe Bay Sheraton Hotel & Towers?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Kobe Bay Sheraton Hotel & Towers?

No, only service animals are allowed.

Kobe Bay Sheraton Hotel & Towers Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Pam

Travelled with family

7 July 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

10/10 Excellent

Eugene

Travelled with family

5 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.

Stayed 6 nights in Jun 2024

8/10 Good

Takahiro

Travelled with partner

2 July 2024

Liked: Staff & service

Nice hot spring bath

Stayed 1 night in Jul 2024

10/10 Excellent

Noriko

11 Sept 2023

Stayed 1 night in Sep 2023

4/10 Poor

Steven, Chapel Hill

Business traveller

19 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.

Stayed 1 night in Apr 2023

8/10 Good

Low

10 Apr 2023

Stayed 5 nights in Apr 2023

10/10 Excellent

Schoni

Travelled with family, Travelled with partner

16 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.

Stayed 1 night in Aug 2022

8/10 Good

Richard

29 Mar 2022

Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family and small children

30 July 2021

Liked: Amenities

Disliked: Staff & service

朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。

Stayed 2 nights in Jul 2021

4/10 Poor

Minako

12 Feb 2021

Disliked: Cleanliness, staff & service

Understaffed due to COVID-19?

The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.

Stayed 1 night in Feb 2021

10/10 Excellent

Robert

Business traveller

14 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.

Stayed 2 nights in Feb 2020

10/10 Excellent

Assunta

23 June 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel. Great service.

Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner

20 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family and small children

25 Apr 2019

Liked: Staff & service, amenities, property conditions & facilities

Nice hotel. Big room but the facility is getting old.

Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

25 Apr 2019

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family

20 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Air conditioner was out without proper notice to customers.

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

20 Dec 2018

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Dec 2018

8/10 Good

Cheng-Kiang

19 Nov 2018

Hotel was nice and right next to the Island Centre station, but a bit inconvenient to get to Kobe City as a change of train is required.

Stayed 1 night in Nov 2018

10/10 Excellent

Yoshi, British Columbia, B.C., Canada

8 Nov 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the reasons we stay here is for the convenience of bus ride to the KIX airport. The airport bus comes to the hotel entrance so that we don't have to move around with the heavy luggages.

Stayed 2 nights in Nov 2018

10/10 Excellent

Hiro, New York

30 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful view and a large size room are exceptional. They have a hot spring in house and the hotel is connected to Rokko Liner station. Very convenient.

Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

15 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great onsen experience. Superb room accessories. Rich breakfast. Helpful staff.

Stayed 2 nights in Oct 2018

6/10 Okay

Kit Kwan Kevin

3 July 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't expect too much from the hotel rank

The door cannot be opened after exchanging the room key and need to wait a couple of minutes. Finally, the room need to be changed.

Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

26 June 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We came early because we departed our ship at 9 a.m. Couldn't check in until 3 p.m. That was the only problem we had, everything else was good.

Stayed 1 night in Jun 2018

10/10 Excellent

John, Los Angeles

22 June 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice Hotel

This is a very nice hotel. Attached to the train station downstairs. It was really easy to go to places from here.

Stayed 3 nights in Jun 2018

10/10 Excellent

Ho Yin

13 June 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2018

Kobe Bay Sheraton Hotel & Towers

Photo gallery for Kobe Bay Sheraton Hotel & Towers

Reviews

Excellent

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Highlights

View all photos for Club Suite, 1 Single Bed, Tower

Club Suite, 1 Single Bed, Tower

Highlights

View all photos for Premier Twin Room, 1 Single Bed, Ocean View

Premier Twin Room, 1 Single Bed, Ocean View

Highlights

View all photos for Room, 1 Single Bed, Corner

Room, 1 Single Bed, Corner

Highlights

View all photos for Deluxe Room, 1 Single Bed, Mountain View

Deluxe Room, 1 Single Bed, Mountain View

Highlights

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed

Highlights

View all photos for Club Room, 1 Double Bed

Club Room, 1 Double Bed

Highlights

View all photos for Premier Room, 1 King Bed, Ocean View

Premier Room, 1 King Bed, Ocean View

Highlights

View all photos for Room, 1 Double Bed, Ocean View

Room, 1 Double Bed, Ocean View

Highlights

View all photos for Deluxe Room, 1 Single Bed

Deluxe Room, 1 Single Bed

Highlights

View all photos for Room

Room

Highlights

View all photos for Twin Room, 1 Single Bed

Twin Room, 1 Single Bed

Highlights

Similar properties

Hotel Okura Kobe

About the area

Kobe

What's nearby

Getting around

Restaurants

About this property

Kobe Bay Sheraton Hotel & Towers

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds