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The Ritz-Carlton, Koh Samui

5.0 star property
Luxury resort on the beach, with outdoor pool

Photo gallery for The Ritz-Carlton, Koh Samui

6 restaurants, breakfast, lunch, dinner served; local cuisine
Beach/ocean view
View from property
Poolside bar
Villa, 1 Bedroom, Non Smoking, Ocean View | Pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
The current price is AU$631
includes taxes & fees
26 Apr - 27 Apr

Explore the area

Map
9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, 84140
  • Bangrak Pier
    ‪5 min drive‬
  • Big Buddha Temple
    ‪5 min drive‬
  • Choeng Mon Beach
    ‪6 min drive‬
  • Samui Intl. Airport (USM)
    ‪15 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Suite, 2 Bedrooms, Non Smoking, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Resort View (Terrace)

Suite, 2 Bedrooms, Non Smoking, Resort View (Terrace)

Suite, 2 Bedrooms, Non Smoking, Resort View (Terrace)

Highlights

Terrace
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 186 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 3 Bedrooms, Balcony, Ocean View

Villa, 3 Bedrooms, Balcony, Ocean View | Living room

Villa, 3 Bedrooms, Balcony, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 255 sq m
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View (Balcony)

Suite, 1 Bedroom, Non Smoking, Garden View (Balcony)

Suite, 1 Bedroom, Non Smoking, Garden View (Balcony)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Resort View

Villa, 1 Bedroom, Non Smoking, Resort View | Pool

Villa, 1 Bedroom, Non Smoking, Resort View

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 97 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Ocean View

Villa, 1 Bedroom, Non Smoking, Ocean View | Pool

Villa, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 97 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Villa, 1 Bedroom, Non Smoking, Ocean View

Outdoor pool

Exclusive Villa, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 97 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Terrace

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Suite, 1 Bedroom, Non Smoking, Terrace

Highlights

Terrace
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 91 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Terrace

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Suite, 1 Bedroom, Non Smoking, Terrace

Highlights

Terrace
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 93 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

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About the area

Koh Samui

A luxury stay in Koh Samui awaits you at The Ritz-Carlton, Koh Samui. Within steps you'll find Ritz Carlton Beach and Tongsai Beach within a 20-minute stroll. Highlights at this beachfront resort include 6 restaurants, 2 poolside bars and a full-service spa. .A day of pampering can include Thai massages and facials along with hydrotherapy and mani/pedis. The restaurant, Shook!, is open for breakfast. Tides is the resort's own cocktail bar. Spend the day at the private beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool and free kids' club. 1335 square feet (124 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a gym and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Koh Samui resort include Fisherman's Village and Bangrak Pier.
View more Resorts in Koh SamuiOpens in a new window

What's nearby

  • Bangrak Pier - 5 min drive - 3.6 km
  • Big Buddha Temple - 5 min drive - 3.4 km
  • Choeng Mon Beach - 6 min drive - 1.9 km
  • Fisherman's Village - 9 min drive - 7.7 km
  • Chaweng Beach - 14 min drive - 6.0 km

Getting around

  • Samui Intl. Airport (USM) - 15 min drive

Restaurants

  • ‪One Rai - ‬3 min walk
  • ‪Shook - ‬3 min walk
  • ‪Carnival - ‬4 min drive
  • ‪Garland Samui Restaurant - ‬4 min drive
  • ‪Pi Samui - ‬5 min drive

About this property

The Ritz-Carlton, Koh Samui

Luxury resort on the beach, with outdoor pool
Simply walk outside to feel the sun on your face at the white sand beach. At The Ritz-Carlton, Koh Samui, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and sailing.

There are 6 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This luxury resort also offers a complimentary children's club, an outdoor pool and a fitness centre. Free self parking and valet parking are available.

This 5-star Koh Samui resort is smoke free.

  • 175 guestrooms or units
  • 6 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • 1335 sq ft of conference space
  • 124 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • No smoking on site
The Ritz-Carlton, Koh Samui offers 175 accommodations with minibars and a safe. Rooms open to balconies. This individually furnished accommodation has separate sitting areas and includes day beds. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 50-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the on-site spa, which has 8 treatment rooms. Services include Thai massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Thai

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  • Pool
  • Spa
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The price is AU$339
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM on request
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 1,300 for adults and THB 650 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 6 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Baan Talat
  • Pak Tai
  • Sea Salt
  • Shook!
  • Tides

Things to do

  • Boat tours
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Playground
  • Sailing
  • Snorkelling
  • Yoga classes

Family friendly

  • Free children's club
  • Free cot
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,335 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • No lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Day bed
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 1300 for adults and from THB 650 for children
  • Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ritz-Carlton Koh Samui Resort
Ritz-Carlton Koh Samui

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Koh Samui?

The Ritz-Carlton, Koh Samui offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Koh Samui?

As of 9 Apr 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Koh Samui on 26 Apr 2025 start from AU$631.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Koh Samui?

Yep, The Ritz-Carlton, Koh Samui has a free self car park and free valet parking.

Are there any beaches close to The Ritz-Carlton, Koh Samui?

Yep, The Ritz-Carlton, Koh Samui is a short 1-minute walk from Ritz Carlton Beach. Fun beach activities include snorkelling, kayaking and sailing. You can also find boat tours.

Is there a spa on site at The Ritz-Carlton, Koh Samui?

Yep, there is an onsite spa at The Ritz-Carlton, Koh Samui. You'll enjoy heaps of services like facials and body treatments, as well as Thai massages.

Does The Ritz-Carlton, Koh Samui have a pool?

The Ritz-Carlton, Koh Samui has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

What luxury perks are available at The Ritz-Carlton, Koh Samui?

The Ritz-Carlton, Koh Samui features a private beach, 2 poolside bars and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes The Ritz-Carlton, Koh Samui a romantic place to stay?

A private beach and couples dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton, Koh Samui.

Is The Ritz-Carlton, Koh Samui family-friendly?

You bet! With amenities such as a free children's club and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Koh Samui is a hit with families.

Does The Ritz-Carlton, Koh Samui serve breakfast?

Sure does, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Koh Samui?

No, but there's an airport shuttle that runs from 6:00 AM - 11:00 PM on request for a fee.

Is there a bar or restaurant at The Ritz-Carlton, Koh Samui?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at The Ritz-Carlton, Koh Samui's 6 restaurants.

What time are check-in & check-out at The Ritz-Carlton, Koh Samui?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Koh Samui?

No, only service animals are allowed.

The Ritz-Carlton, Koh Samui Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 202 out of 272 reviews
Rating 8 - Good. 38 out of 272 reviews
Rating 6 - Okay. 18 out of 272 reviews
Rating 4 - Poor. 10 out of 272 reviews
Rating 2 - Terrible. 4 out of 272 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

GIUSEPPE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed four nights in a beautiful villa overlooking the sea. Service was good enough (staff really made an effort, especially Ping and Beauty), and the premises of the hotel were OK. However, none of this justified the price of about 1000 euro daily we were charged. The breakfast room was a big, sad, and noisy hall with lots of poorly-dressed guests swarming around with plenty of children. We needed to arrive early if we wanted to be seated at a decent table. Their private beach was underwhelming. In short, if you’re looking for an exclusive and relaxing experience, this resort is not from you.
Stayed 4 nights in Dec 2024

10/10 Excellent

Zizi Ezlina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

YIFTACH

Travelled with family
Liked: Cleanliness, room comfort
Great property for family vacation
the propety is large and quite well maintained; there are enough dining choices and prices are fair for a resort of this standing; the pool is great place to spend the day with kids; the beach is not the place to really swim- too much current; overall - there is, visibly an effort to upgrade the service level with more professional stuff; the property stay highly recommended in my opinion;
Stayed 3 nights in Dec 2024

10/10 Excellent

Hod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Drew K.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Ritz did not disappoint! What a luxurious cove with private beach, the staff was over the top accommodating, the breakfast was on point! Very pleasant stay. Thank you !
Stayed 5 nights in Dec 2024

10/10 Excellent

kata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at the Ritz-Carlton was amazing. The beautiful people working at the resort were so kind, appreciative, helpful above and beyond anything you could ask for. The housekeeping was spectacular and the turn down service always left a wonderful gift of Samui sweets and delicacies. I can’t speak highly enough of all at the resort staff. They made a great destination an even greater experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

Hod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Rajesh

Stayed 4 nights in Nov 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing and relaxing stay. The villas are a bit old but lovely and comfortable, but they are refurbing this year also. Can’t say enough about how friendly the staff are and while yes you could point out a few small improvements there is absolutely no need as the positive out way any small imperfections. Definitely recommend the ranch restaurant worth every penny and the Thai restaurant was amazing food and staff. We will definitely be back. Thank you to all staff but a special thank you to Ally, Beauty, Pond, Jeeb, Film, Tee, pic, Namfon, Awa, Chin, Bernard and Chris
Stayed 7 nights in Nov 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay for our wedding anniversary. The property is well maintained and cared for. They drive you around in golf carts because the property is so big. We loved getting picked up each time. It was like being in a cute little town. The staff were very friendly and very happy to work there. They were kind and very helpful. We got a special welcoming treat for our anniversary and it was very thoughtful. Each night we were given tasty local treats. They pay attention to every detail. It was so romantic and unforgettable. The sunsets there are a dream. The spa was wonderful and high tea was delicious. The Ritz does not disappoint. I can’t wait to go back. Definitely one of our favorite spots in the world.
Stayed 6 nights in Aug 2024

10/10 Excellent

Desmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb. Fantastic staff across all areas of the hotel from the restaurant to the kids club to the pool and bar.
Stayed 4 nights in Oct 2024

10/10 Excellent

Wenjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

farhaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

RAJRISHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

MR P G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, amazing and wonderful hotel with everything that you need!
Stayed 3 nights in Sep 2024

10/10 Excellent

Rebecca

Liked: Cleanliness
Stayed 5 nights in Aug 2024

10/10 Excellent

Hermann P

Stayed 3 nights in Aug 2024

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, location, wifi and facilities. Breakfast buffet is incredible. The wait for buggies can be long so plan ahead with time.
Stayed 4 nights in Aug 2024

10/10 Excellent

suzie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Jul 2024

10/10 Excellent

Tariq

Travelled with family
Liked: Amenities
Great place to stay with fabulous service
Stayed 5 nights in Jul 2024

2/10 Terrible

Piyush

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Water and wi fi had gone out for a day. Bacteria in pool which caused closure. Service awful and not consistent with ritz Carlton. No proper amenities and property outdated
Stayed 5 nights in Jul 2024

10/10 Excellent

Ahmad, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very spectacular experience definitely recommended for couples and honeymooners.
Stayed 3 nights in Jul 2024

4/10 Poor

DANIEL, ATHERTON

Stayed 3 nights in Jun 2024

8/10 Good

Amrik, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Overall my stay was pleasant. The villa was beautiful. The food at the buffet was good. Staff was generally nice and pleasant. The cons: they need to update the rooms. What I mean is that they need to upgrade the to Smart TV, maybe add USB plugs in the room. The staff seems stressed. They need to smile more when engaging with the guest. the customer service needs some work. At once instant, I called to get a beach towel 3x, on the 4th attempt I ended up going to the lobby and explained what I needed. I had to wait over 20-30 minutes to get a beach towel. the lady who manages luggage and traffic at the entrance seemed a bit frazzled and didn't have a good grip on the situation and was not very efficient with managing the cars and people. It was confusing. I forgot my USB plug at home and needed to charge my AirPods. I asked if I could borrow a USB plug. Their response was we do not have any. For a 5 star hotel, you would expect that they will carry one. I have stayed at other luxury hotels where they are able to anticipate the needs of the guest. I hoped they would have anticipated the needs of guest and be more organized in their response. That being said, the facility is pretty. I loved the villa and the stay was generally pleasant. I probably would not stay at this facility again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Zaver

Stayed 3 nights in Jul 2024