2/10 Terrible
Mark
Travelled with partner
17 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff verging on rude. 2 rooms AC didn’t work, 3rd room AC wkd. Resort overpriced for what you get. Rms have no fridge, no kettle or tea or coffee. Body wash was empty. They don’t provide conditioner. Room was not serviced during our stay. Breakfast is corn flakes, weetbix, tea,coffee and toast. Kitchen runs out of dishes. Dinner hours 6pm to 8pm I ordered chicken curry at 6.30pm after some time a staff member came to our table to advise that they had run out of chicken curry. There was still 1 1/2 hours of dinner service left! I changed my order to steak and chips & received a small piece of fatty, grisly steak. My ptnr ordered marinated chicken and received the 2 smallest pieces of thigh the size of 50 cent coin! We had to order a bowl of chips after finishing our meals as we were still hungry after the tiny portions. We didn’t appreciate the many dogs and cats roaming free around the resort particularly when trying to eat.Housekeeping barged into our room at 9am without knocking on day of departure. I asked for banana the reply from the staff member that I was interrupting whilst she was texting on her phone was that is all my dear. Another guest asked for banana after me & guess what they brought him out bananas! Everyone should be treated equally, but not here at Beachouse. You also need to check your bill as they charged us for 7 wines at full price that we had in happy hour. Happy Hour price on blackboard at bar for wine is $6.50 but when you come to pay it’s $7.
Mark
Stayed 2 nights in Mar 2025