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Pullman Kuala Lumpur City Centre Hotel & Residences

5.0 star property
Luxury hotel with 4 restaurants and full-service spa

Photo gallery for Pullman Kuala Lumpur City Centre Hotel & Residences

Interior
Terrace/patio
Outdoor pool, pool loungers
Club Suite, 1 King Bed, Club lounge access
Club Penthouse, 1 King Bed, Club lounge access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking included
The current price is AU$179
includes taxes & fees
30 Apr - 1 May

Explore the area

Map
No. 4 Jalan Conlay, Kuala Lumpur, 50450
  • Pavilion Kuala Lumpur
    ‪5 min walk‬
  • KLCC Park
    ‪11 min walk‬
  • Petronas Twin Towers
    ‪15 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪46 min drive‬

Room options

View all photos for Club Room, 2 Single Beds, Club lounge access

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Prestige Room, 1 King Bed

Prestige Room, 1 King Bed

Prestige Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bidet
Eco-friendly toiletries
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
Separate bath and shower
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

In-room dining

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Club lounge access

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bidet
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms (2 King beds and 2 Single beds)

Apartment, 3 Bedrooms (2 King beds and 2 Single beds)

Apartment, 3 Bedrooms (2 King beds and 2 Single beds)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 201 sq m
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Premium Apartment, 1 Bedroom (1 King Bed)

Premium Apartment, 1 Bedroom (1 King Bed)

Premium Apartment, 1 Bedroom (1 King Bed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bidet
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Club lounge access

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Regency Suite, 1 King Bed, Club Lounge Access

Regency Suite, 1 King Bed, Club Lounge Access

Regency Suite, 1 King Bed, Club Lounge Access

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bidet
  • Sleeps 3
  • 1 King Bed

View all photos for Governor Suite Club Lounge Access, 1 King Size Bed

32-inch LCD TV with satellite channels, TV

Governor Suite Club Lounge Access, 1 King Size Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bidet
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bidet
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Bidet
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, 1 Bedroom (1 King bed and 1 Bunk bed)

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Apartment, 1 Bedroom (1 King bed and 1 Bunk bed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bidet
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 King Bed, Club lounge access

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Penthouse, 1 King Bed, Club lounge access

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Penthouse, 1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (1 King bed and 2 Single beds)

Apartment, 2 Bedrooms (1 King bed and 2 Single beds) | Living area

Apartment, 2 Bedrooms (1 King bed and 2 Single beds)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 97 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Apartment, 1 Bedroom (1 King bed)

Deluxe Apartment, 1 Bedroom (1 King bed) | Living area

Deluxe Apartment, 1 Bedroom (1 King bed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Kuala Lumpur

A luxury stay in the heart of Kuala Lumpur awaits you at Pullman Kuala Lumpur City Centre Hotel & Residences. Within steps you'll find Pavilion Kuala Lumpur and KLCC Park within a 15-minute stroll. Highlights at this family-friendly hotel include 4 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Vibes Spa can include massages, body scrubs and aromatherapy. The buffet restaurant, Sedap, serves international cuisine and is open for breakfast, lunch and dinner. Blu Bar is the hotel's own bar. Enjoy the outdoor swimming pool, 24-hour gym, sauna and kids' swimming pool. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .Within a 15-minute walk of this 5-property class Kuala Lumpur City Centre hotel, attractions include Suria KLCC Shopping Centre and Jalan Alor.

What's nearby

  • Pavilion Kuala Lumpur - 5 min walk - 0.5 km
  • KLCC Park - 11 min walk - 1.0 km
  • Suria KLCC Shopping Centre - 12 min walk - 1.0 km
  • Petronas Twin Towers - 15 min walk - 1.3 km
  • Berjaya Times Square - 19 min walk - 1.6 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Conlay MRT Station - 6 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪Grand Imperial Restaurant - ‬2 min walk
  • ‪KyoChon 1991 - ‬2 min walk
  • ‪Altitude @ Banyan Tree Kuala Lumpur - ‬2 min walk
  • ‪Vertigo - ‬1 min walk
  • ‪Enju Japanese Restaurant - ‬2 min walk

About this property

Pullman Kuala Lumpur City Centre Hotel & Residences

Luxury hotel with 4 restaurants and full-service spa
Pullman Kuala Lumpur City Centre Hotel & Residences offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury Pullman Kuala Lumpur City Centre Hotel & Residences. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 607 guestrooms or units
  • 29 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2002
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Pullman Kuala Lumpur City Centre Hotel & Residences offers 607 air-conditioned accommodations with minibars and a safe. 32-inch LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Vibes Spa has massage/treatment rooms. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Indonesian, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site
  • Valet parking on site (MYR 30 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 91.80 for adults and MYR 45.90 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar

Restaurants on site

  • Blu Bar
  • Enju
  • Red
  • Sedap
  • Terrace Poolside Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Kuala Lumpur City Centre Hotel & Residences

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 91.80 for adults and from MYR 45.90 for children
  • Airport shuttle fee: MYR 300 per vehicle (one way)
  • Valet parking fee: MYR 30 per day
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Prince Kuala Lumpur
Kuala Lumpur Hotel Prince
Kuala Lumpur Prince
Kuala Lumpur Prince Hotel
Prince Hotel
Prince Hotel Kuala Lumpur
Prince Kuala Lumpur
Prince Kuala Lumpur Hotel
Pullman Kuala Lumpur City Centre Hotel
Pullman Kuala Lumpur City Centre
Pullman Kuala Lumpur City Centre Hotel Residences
Pullman Kuala Lumpur City Centre Hotel & Residences Hotel
Pullman Kuala Lumpur City Centre Hotel & Residences Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Pullman Kuala Lumpur City Centre Hotel & Residences?

Pullman Kuala Lumpur City Centre Hotel & Residences offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Kuala Lumpur City Centre Hotel & Residences?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Pullman Kuala Lumpur City Centre Hotel & Residences on 30 Apr 2025 start from AU$179.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Kuala Lumpur City Centre Hotel & Residences?

Yep, Pullman Kuala Lumpur City Centre Hotel & Residences has a free self car park. Additionally there is valet parking for MYR 30 per day.

Is there a spa on site at Pullman Kuala Lumpur City Centre Hotel & Residences?

Yep, Vibes Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Pullman Kuala Lumpur City Centre Hotel & Residences have a pool?

Pullman Kuala Lumpur City Centre Hotel & Residences has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Pullman Kuala Lumpur City Centre Hotel & Residences?

Pullman Kuala Lumpur City Centre Hotel & Residences features a full-service spa, an outdoor pool and 4 restaurants.

What makes Pullman Kuala Lumpur City Centre Hotel & Residences a romantic place to stay?

A hot tub and 24-hour room service, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Pullman Kuala Lumpur City Centre Hotel & Residences.

Is Pullman Kuala Lumpur City Centre Hotel & Residences family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Pullman Kuala Lumpur City Centre Hotel & Residences is a hit with families.

Does Pullman Kuala Lumpur City Centre Hotel & Residences serve breakfast?

Yeah, buffet breakfast is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Pullman Kuala Lumpur City Centre Hotel & Residences?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Pullman Kuala Lumpur City Centre Hotel & Residences?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pullman Kuala Lumpur City Centre Hotel & Residences?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pullman Kuala Lumpur City Centre Hotel & Residences?

No, pets and service animals are not allowed.

Pullman Kuala Lumpur City Centre Hotel & Residences Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 486 out of 1003 reviews
Rating 8 - Good. 331 out of 1003 reviews
Rating 6 - Okay. 103 out of 1003 reviews
Rating 4 - Poor. 58 out of 1003 reviews
Rating 2 - Terrible. 25 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tay

Stayed 2 nights in Jan 2025

2/10 Terrible

MAUNG

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment room got smoking smell,floor carpets smly, wardrobes are borken and really as like 3 stars hotel. Breakfast menu is no value for $19 / pax. Poor service
Stayed 3 nights in Jan 2025

10/10 Excellent

ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Naseer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Tracey

Stayed 5 nights in Dec 2024

10/10 Excellent

Cornelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful facilities. Highly recommended.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rayyaan

Stayed 5 nights in Dec 2024

8/10 Good

Sujiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with good breakfast, gym and pool.
Stayed 1 night in Dec 2024

10/10 Excellent

Magic Chung Seong

Stayed 3 nights in Dec 2024

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Roy

Stayed 1 night in Dec 2024

4/10 Poor

Kelvin

Stayed 2 nights in Dec 2024

8/10 Good

Ken

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

WIDI HERMAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Matt., Campbellfield

We arrived at hotel, no one attended to help with our luggage, we carried them in up to check in, only one staff serving and there are 2 other persons waiting in line to check in, second staff finally arrived to check us in. There were no bottled water and no bath gowns. When I called for some water, I was told there is filtered water in the room which had almost white colour water running from it and faucet was ready to come off the bench. I had to take medication so I needed water quickly, after 15 minutes I called again still no water, went to lobby asking for water, still had to wait another 10 minutes before we got some water. I travel a lot and I must say this has been an unpleasant experience for us.
Stayed 4 nights in Dec 2024

10/10 Excellent

Muhammad

Travelled with family
Liked: Amenities
Great facilities. Food at breakfast an be warmed up a little bit. Quiet and near the shopping mall.
Stayed 3 nights in Dec 2024

6/10 Okay

Richard

Stayed 5 nights in Nov 2024

6/10 Okay

Mun Fatt David

Liked: Cleanliness, property conditions & facilities
Overall the property is clean. There are two things about the property. First it is the food. Some of the dishes offered for breakfast are salty. Lastly I am surprised that the property does not return the customer the security deposit slip upon check out. The deposit is meant to offset any expenses incurred during the stay. As I am cleared by the counter staff at check out, there should not be any charge to the customer and the deposit slip has to be returned. This is how other hotels are doing upon check out.
Stayed 3 nights in Dec 2024

10/10 Excellent

Russul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location close to everything with good service and facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

David

Stayed 2 nights in Nov 2024

4/10 Poor

Nicholas

Disliked: Staff & service, property conditions & facilities, room comfort
Room had a very heavy perfume smell the moment you open the room door. Told receptionist about it and asked for them to get rid of smell but it didn’t happen. On two occasions , whole reception was left unattended with no one at the desk at all
Stayed 3 nights in Nov 2024

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except check in and check out very slow. Only one person attending.
Stayed 3 nights in Nov 2024