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Sheraton Petaling Jaya Hotel

4.5 star property
Luxury hotel with 3 restaurants and bars/lounges

Photo gallery for Sheraton Petaling Jaya Hotel

Exterior
Frette Italian sheets, premium bedding, down duvets, minibar
Outdoor pool
3 restaurants, breakfast, lunch, dinner served; international cuisine
2 bars/lounges, poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Gym
  • 24/7 front desk
The current price is AU$143
includes taxes & fees
1 May - 2 May

Explore the area

Map
Jalan Utara C, Petaling Jaya, Selangor, 46200
  • University of Malaya
    ‪13 min walk‬
  • Mid Valley Megamall
    ‪6 min drive‬
  • Petronas Twin Towers
    ‪13 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪48 min drive‬

Room options

View all photos for Room, 2 Single Beds, Non Smoking

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Non Smoking

Frette Italian sheets, premium bedding, down duvets, minibar

Club Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Frette Italian sheets, premium bedding, down duvets, minibar

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Frette Italian sheets, premium bedding, down duvets, minibar

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | Living area

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 118 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Frette Italian sheets, premium bedding, down duvets, minibar

Presidential Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 160 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Frette Italian sheets, premium bedding, down duvets, minibar

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Frette Italian bed sheets
Blackout curtains
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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Hilton Petaling Jaya

Petaling Jaya
  • Pool
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4.3 out of 5, Excellent, 1,001 reviews
The price is AU$115
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8 May - 9 May
Hilton Petaling Jaya

About the area

Petaling Jaya

A luxury stay in the heart of Petaling Jaya awaits you at Sheraton Petaling Jaya Hotel. You'll be 9.4 km (5.8 mi) from Petaling Street and 9.8 km (6.1 mi) from Merdeka Square. Highlights at this hotel include 3 restaurants, 2 bars/lounges and an outdoor swimming pool. .Chime Lounge serves international cuisine. For a drink, you can stop by the hotel's own poolside bar. Enjoy the 24-hour gym and kids' swimming pool. 12670 square feet (1177 square metres) of event facilities include 14 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute drive of this 4.5-property class Petaling Jaya hotel include Malaysian Houses of Parliament and Perdana Botanical Gardens.

What's nearby

  • University of Malaya - 13 min walk - 1.1 km
  • Mid Valley Megamall - 6 min drive - 5.2 km
  • Kuala Lumpur Tower - 13 min drive - 11.8 km
  • Pavilion Kuala Lumpur - 13 min drive - 12.3 km
  • Petronas Twin Towers - 13 min drive - 12.6 km

Getting around

  • Kuala Lumpur Jalan Templer KTM Komuter Station - 4 min drive
  • Taman Jaya Station - 13 min walk
  • Kuala Lumpur International Airport (KUL) - 48 min drive

Restaurants

  • ‪Meat and Match - ‬8 min walk
  • ‪Rak Thai - ‬9 min walk
  • ‪Ka Fei Dian - ‬9 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Sri Suria Café - ‬7 min walk

About this property

Sheraton Petaling Jaya Hotel

Luxury hotel with 3 restaurants and bars/lounges
Sheraton Petaling Jaya Hotel offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre, 14 meeting rooms, and limo/town car service are available. Event space at this hotel measures 12670 square feet (1177 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Sheraton Petaling Jaya Hotel. For a fee, parking is available.

  • 1 building
  • 253 guestrooms or units
  • 33 levels
  • 3 dining venues
  • 2 bars or lounges
  • 12670 sq ft of conference space
  • 1177 sq. m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Lift
  • Coffee shop
  • Bar by the pool
Sheraton Petaling Jaya Hotel offers 253 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. 50-inch LED televisions come with premium satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Petaling Jaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese, Malay

Similar properties

Outdoor pool, pool loungers

Hilton Petaling Jaya

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,001 reviews
The price is AU$115
includes taxes & fees
8 May - 9 May
Hilton Petaling Jaya

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (MYR 50 per day)
  • Valet parking on site (MYR 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: MYR 68 for adults and MYR 34 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Chime Lounge
  • Feast
  • Link@Sheraton Café
  • Miyabi
  • Yue

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Free cot
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (12,670 square foot of space)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Customers may be requested by the property to provide documentation of recent travel history (such as passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Petaling Jaya Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 80.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 68 for adults and from MYR 34 for children
  • Self-parking fee: MYR 50 per day
  • Valet parking fee: MYR 30 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and Touch 'n Go eWallet
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and Touch 'n Go eWallet. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7 AM to 7 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Petaling Jaya
Sheraton Petaling Jaya
Sheraton Petaling Jaya Hotel Hotel
Sheraton Petaling Jaya Hotel Petaling Jaya
Sheraton Petaling Jaya Hotel Hotel Petaling Jaya

Frequently asked questions

What is the cancellation policy at Sheraton Petaling Jaya Hotel?

Sheraton Petaling Jaya Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Petaling Jaya Hotel?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Sheraton Petaling Jaya Hotel on 1 May 2025 start from AU$142.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Petaling Jaya Hotel?

Yep, Sheraton Petaling Jaya Hotel has a self car park for MYR 50 per day.

Does Sheraton Petaling Jaya Hotel have a pool?

Sheraton Petaling Jaya Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 7 AM to 7 PM.

What luxury perks are available at Sheraton Petaling Jaya Hotel?

Sheraton Petaling Jaya Hotel features an outdoor pool, 3 restaurants and 2 bars. All guestrooms come with Frette Italian sheets, deep soaking tubs and 24-hour room service.

What makes Sheraton Petaling Jaya Hotel a romantic place to stay?

A bar and 24-hour room service, as well as deep-soaking baths and Frette Italian sheets in the guestrooms, help set the scene for a romantic weekend at Sheraton Petaling Jaya Hotel.

Is Sheraton Petaling Jaya Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Petaling Jaya Hotel is a hit with families.

Are there hot tubs in the rooms at Sheraton Petaling Jaya Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Petaling Jaya Hotel serve breakfast?

You bet, buffet breakfast is offered daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at Sheraton Petaling Jaya Hotel?

No, Sheraton Petaling Jaya Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Petaling Jaya Hotel?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Petaling Jaya Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Petaling Jaya Hotel?

No, pets and service animals are not allowed.

Sheraton Petaling Jaya Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 309 reviews
Rating 8 - Good. 96 out of 309 reviews
Rating 6 - Okay. 23 out of 309 reviews
Rating 4 - Poor. 11 out of 309 reviews
Rating 2 - Terrible. 6 out of 309 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sat

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were truly helpful and friendly
Stayed 1 night in Jan 2025

10/10 Excellent

Shaw Jiun

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Stayed 4 nights in Dec 2024

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Hin Yeung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in Petaling Jaya.

Excellent in cleanliness. Comfortable bed. Pillow is a bit softer then I expected. Good position to go to Klang and KL.
Stayed 3 nights in Nov 2024

4/10 Poor

Maggie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception wasn’t explaining the parking rate at all, and not helpful enough. Area around no malls
Stayed 2 nights in Sep 2024

6/10 Okay

Scott

Liked: Staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

Probably the most "memorable" 5star business stay

Floor selection inside the hotel lifts requires a PHD in rocket science. The lift maintenance program during my stay, 21 August 2024, exacerbated the lift selection excursion.
Stayed 1 night in Aug 2024

10/10 Excellent

Chu-Beng, perth

Liked: Staff & service, property conditions & facilities
The breakfast was really good . Went all out to try to please me when i requested for mutarbak a local dish. The chef prepared the dish for me the next morning. Thank you. Really appreciate it.
Stayed 5 nights in Jul 2024

8/10 Good

Francisco

Stayed 2 nights in Jun 2024

2/10 Terrible

Jason

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Trap in Hotel

Everything is good however to have all lifts to be malfunctioned @ the same time, trapping us in the hotel and missing business appointments is a no go for me. This is the last time i will ever stay in this Sheration Hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Thomas, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were lovely! The rooftop bar and pool are fabulous, with great views. It is right next to a main freeway, which is convenient for transportation but not so great for air quality.
Stayed 3 nights in Apr 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a problem with the first room we were allocated and we were given an upgrade.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton PJ was excellent - as always. Spacious, spotless and comfortable rooms. Quality amenities were provided. Parking the rental car was a breeze. Check-in staff were professional and efficient. Gym facilities were great and were accompanied by a lovely view. Breakfast staff were friendly and attentive - thanks especially to Jo for making us feel so welcome! The hotel is in a good location if you're travelling by car around PJ and KL - really easy access to the Federal Highway. Thanks Sheraton for another enjoyable stay!
Stayed 3 nights in Apr 2024

8/10 Good

Aiga

Liked: Amenities
Ok
Stayed 5 nights in Mar 2024

10/10 Excellent

Martin J.

Stayed 4 nights in Feb 2024

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easily some of the best service at this hotel. A little inconvenient to other locations in KL until you realise the MRT is a short walk across the street from the garage.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sekhon Rajbans

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room n bed. Xining options very good
Stayed 1 night in Feb 2024

4/10 Poor

Joanne S, Singapore

Stayed 2 nights in Dec 2023

8/10 Good

Gay

Stayed 2 nights in Dec 2023

10/10 Excellent

Han keong

Stayed 2 nights in Dec 2023

10/10 Excellent

Chaeyun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

This hotel has excellent room conditions – very clean with comfortable bedding, a clean bathroom, and convenient sofas. The water pressure is good, and the hairdryer is powerful. The breakfast offers a variety of options, and it's pleasant to eat with fewer people around. The Teh Tarik at the entrance is genuinely delicious; among many I've tried, it's rich and tasty. Two downsides: Even when completely closing the windows, some wind-like noise is audible. I'm not sensitive to it, so I slept well. Also, when ordering Nasi Lemak and Fish & Chips through room service, the food took quite a long time to arrive, and the taste was disappointing. A colleague who ordered a sandwich also found it unappealing. It's puzzling why room service doesn't match the quality of the breakfast buffet. If you don't use room service, there's nothing to be disappointed about – it's a very good hotel.
Stayed 1 night in Nov 2023

6/10 Okay

Alan

Liked: Amenities, property conditions & facilities
I was disappointed with the standards at this Sheraton. A 5* hotel but there seems to be a lack of good management and thus a staff that lacked confidence and excellence. On a physical note, the use of sateen mix duvet covers instead of the usual 5* crisp cotton is a terrible idea! Sateen holds smells and is too warm for comfort, it also looks shabby quickly with nicks and snags. Several things in the room (club lounge access) didn't work ....TV channels, telephone, USB charge port etc. This is just simple maintenance and that is why I conclude it must be a management problem trickling down through to all staff. I tried to extend my 5night stay and was met with hostility and so I checked out. Very weird and unusual for a Sheraton!
Stayed 5 nights in Nov 2023

10/10 Excellent

STEPHENIE

Stayed 3 nights in Nov 2023

10/10 Excellent

Qin Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023