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Hôtel Exsel Créolia

4.0 star property
Hotel with a full-service spa, near Aquanor
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hôtel Exsel Créolia

Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
Exterior
View from property
Lunch, dinner served; French cuisine, al fresco dining
Shower, eco-friendly toiletries, hair dryer, towels

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Spa
    Spa
  • Bar
    Bar
  • Gym
    Gym
  • Parking included
    Parking included
  • Room service
    Room service

Explore the area

Map
14 Rue Du Stade Montgaillard, Saint-Denis, 97400
  • Aquanor
    3 min drive
  • Plage de Sainte Clotilde
    7 min drive
  • Jardin de l'Etat
    7 min drive
  • Saint-Denis (RUN-Roland Garros)
    15 min drive

Room options

View all photos for Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View

Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View

Family Room, 1 Queen Bed with Sofa bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Free bottled water
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Free bottled water
Electric kettle
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Ocean View

Superior Room, 2 Single Beds, Ocean View

Superior Room, 2 Single Beds, Ocean View

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Free bottled water
Electric kettle
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Free bottled water
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Free bottled water
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Ocean View

Superior Room, 1 Double Bed, Ocean View

Superior Room, 1 Double Bed, Ocean View

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Free bottled water
Electric kettle
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Dina Morgabine Saint Denis
Pool
Spa
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (250)
The price is AU$240
for 1 night
includes taxes & fees
13 Oct - 14 Oct
Dina Morgabine Saint Denis

About the area

Saint-Denis

At Hôtel Exsel Créolia you'll be 1.9 km (1.2 mi) from Aquanor and 2.7 km (1.7 mi) from Plage de Sainte Clotilde. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Créolia Bien Être can include massages, body scrubs and mani/pedis. The restaurant, Kaloupile, serves French cuisine and is open for lunch and dinner. La Varangue is the hotel's own lobby lounge. Enjoy the gym, kids' swimming pool and pool loungers. 269 square feet (25 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily. There's also the convenience of free self parking. .With a stay at this 4-property class Saint-Denis hotel, you'll be 3 km (1.8 mi) from Jardin de l'Etat and 3 km (1.9 mi) from Natural History Museum.

What's nearby

  • Aquanor - 3 min drive
  • Petit Marche - 6 min drive
  • Jardin de l'Etat - 7 min drive
  • La Barachois - 7 min drive
  • Parc du Colorado - 24 min drive

Getting around

  • Saint-Denis (RUN-Roland Garros) - 15 min drive

Restaurants

  • ‪Presto Café - ‬6 min drive
  • ‪Boulangerie Tradition Bourbon - ‬5 min drive
  • ‪Pizza Uno - ‬5 min drive
  • ‪Quick Chaudron - ‬7 min drive
  • ‪Bourbon Fraîcheur - ‬4 min drive

About this property

Hôtel Exsel Créolia

Hotel with a full-service spa, near Aquanor
Hôtel Exsel Créolia offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 269 square feet (25 square metres) and includes conference space. A children's pool, spa services, and a terrace are also featured at the business-friendly Hôtel Exsel Créolia . Self parking is free.

This 4-star Saint-Denis hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 4 levels
  • 269 sq ft of conference space
  • 25 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hôtel Exsel Créolia offers 108 accommodations, which are accessible via exterior corridors and feature minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Saint-Denis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Créolia Bien Être. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is open selected days.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: EUR 21 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Kaloupile
  • La Varangue

Family friendly

  • Children's pool
  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 269 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 89
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 85

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21 per person
  • Early check-in fee: EUR 89 (subject to availability)
  • Late check-out fee: EUR 85 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Créolia
Hotel Mercure Créolia
Hotel Mercure Créolia Réunion
Hotel Mercure Créolia Saint-Denis
Hotel Mercure Créolia Saint-Denis Réunion
Hotel Mercure Réunion
Hotel Mercure Saint-Denis
Mercure Créolia Réunion
Mercure Créolia Saint-Denis Réunion
Hôtel Exsel Créolia Hotel
Hôtel Exsel Créolia Saint-Denis
Hôtel Exsel Créolia Hotel Saint-Denis
Hotel Mercure Créolia Saint Denis La Réunion

Frequently asked questions

What is the cancellation policy at Hôtel Exsel Créolia ?

Hôtel Exsel Créolia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hôtel Exsel Créolia ?

As of 29 Sept 2024, prices found for a 1-night stay for 2 adults at Hôtel Exsel Créolia on 4 Oct 2024 start from AU$194.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hôtel Exsel Créolia ?

Yep, Hôtel Exsel Créolia has a free self car park.

Are there any beaches close to Hôtel Exsel Créolia ?

The closest beach to Hôtel Exsel Créolia is Plage de Sainte Clotilde (3.2 km).

Is there a spa on site at Hôtel Exsel Créolia ?

Yep, Créolia Bien Être is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Hôtel Exsel Créolia have a pool?

Hôtel Exsel Créolia has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.

Does Hôtel Exsel Créolia serve breakfast?

Yeah, buffet breakfast is served daily.

Is there a free airport shuttle available at Hôtel Exsel Créolia ?

No, Hôtel Exsel Créolia does not offer an airport shuttle service.

Is there a bar or restaurant at Hôtel Exsel Créolia ?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hôtel Exsel Créolia ?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Hôtel Exsel Créolia ?

No, pets are not allowed.

Hôtel Exsel Créolia Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 92 out of 315 reviews" "
Rating 8 - Good. 143 out of 315 reviews" "
Rating 6 - Okay. 53 out of 315 reviews" "
Rating 4 - Poor. 18 out of 315 reviews" "
Rating 2 - Terrible. 9 out of 315 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

severino

Disliked: Property conditions & facilities
Hotel viejo necesario restauró URGENTE 2 estrella no👀mas👀🙁
Stayed 7 nights in Jan 2024

8/10 Good

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing pool and view. Bed mattress was stiff. Staff welcoming.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good accommodation for business trip
Stayed 1 night in Apr 2023

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023

10/10 Excellent

PAUL, Debary

Stayed 1 night in Sep 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location up high on the hill. Lovely pool. The surprise welcome drink was appreciated. Bar service was slow. The reception team spoke good English but bar and restaurant was difficult to communicate with. Bathrooms needed a refurbishment. All as to be expected though.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in St Denis
A very enjoyable stay. Excellent facilities. A great pool and wonderful panorama view of the sea and St Denis. Only slight criticism was price of meals and drinks but part of this stems from the dreadful exchange rates we get for our English pounds.
Stayed 3 nights in Mar 2019

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Hotel was very nice. The staff were more than helpful. The food in the restaurant was excellent and also the wine. I would stay here again for sure. They provide a free shuttle bus into town and to/from the airport. They also took care of booking me a hire car which was very cheap. The view is great and the pool is fantastic. Its a nice place to relax. Yes the rooms are a bit dated but they were clean. No iron in room. Ordering food and drink in Restaurant/bar can be a bit slow. Slower than what i am accustomed to. So you do need to be patient and not in a hurry.
Stayed 4 nights in Feb 2019

8/10 Good

Cyrilene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family stay
very nice stay view is amazing
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mercure Créolia Saint-Denis La Réunion
Ideal location for Business trip. Very comfortable and friendly staff
Stayed 3 nights in Feb 2018

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Great hotel, however food menu and breakfast is limited.
Stayed 7 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic swimming pool and view, but pool was very cold and restrictive for use. Service was mixed particularly at dinner. Food was ok but overpriced.
Stayed 3 nights in Aug 2017

8/10 Good

Gene

Pretty location
The front desk should change foreign currency. The hotel had a pretty view,

6/10 Okay

Joose Janos

Disliked: Property conditions & facilities, room comfort
dated rooms
Hotel pretends to be 4*, standard rooms are however 2*, pool 4* so maybe average can climb up to 3*. Rooms are waiting to be updated, and for 2 decades now. Airport shuttle is most useful as a taxi costs 25-30e, however take into account that the shuttle runs only 9AM-5PM.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel with great view and good service
We only stayed one night to get to the airport early the next morning, without too much traffic. The location is great with a view over the city to the distant sea, but there are no restaurants or shops around. So we had dinner at the hotel, next to the pool area, which was okay, nothing too exciting. We had a premium room on the top floor with a great view, massive bathroom (shower over bath) and the room was of a reasonable size, too. Would stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great hotel, great staff with a really nice view. Wifi was disappointing as well as lack of minibar. All good otherwise.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Poor hotel but appears to be the best available in Saint Denis

6/10 Okay

Glen, Madagascar

Liked: Staff & service
Quiet location but a little too far from town
Overall room was clean but small, no window; only a small door to the balcony. Air con blew hot air across the balcony so not very comfortable. Food was ok, pool is nice. Important to note that free airport shuttle is only available from 9 to 5 but there are daytime shuttles to town. I needed to insist on having them take us to the airport to catch our flight which was outside of this time frame based on the information on Expedia's website of free airport shuttle.

8/10 Good

byunghun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

julian, london

Disliked: Staff & service, property conditions & facilities, room comfort
Aftershave and tobacco stench
We were staying just one night and despite not being full we were put into the smallest, smelliest room in the hotel. The room smelt of aftershave and clearly someone had been smoking in there, although it was a non smoking room. The bathroom was in DIRE need of a refurbishment.....plug for bath detached and didn't fit, panel wonky, shower screen rubber hanging off.....shall I continue? The room was cramped and had a view of a car park which was very very disappointing as the location was the main reason we booked here. What was worst was the attitude of the staff on the desk, one of which seemed more interested in her smartphone.....which shows a real lack of interest in service, and her manager clearly was indifferent to her behaviour. I didn't complain as we arrived late and had an early morning flight. I have stayed at Mecure many times so have high expectations, hence the review.....and will be placing a similar one on Tripadvisor shortly, although I will wait to hear your response as I would like the payment refunded as I feel so strongly about being let down.

8/10 Good

Andrew, Global

Liked: Staff & service, property conditions & facilities
Great pool!
Awesome view from the pool! Not a great local area as a bit of a drive to hotels and cafés but good Mercure type hotel. Room smelled a little musty so I aired it out when I got there. Staff very friendly and meets the expectations for a Mercure level hotel.