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Cascade Wellness Resort

5.0 star property
Luxury hotel with 3 restaurants and 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cascade Wellness Resort

Aerial view
Building design
Terrace/patio
3 outdoor pools, pool umbrellas, pool loungers
Standard Double Room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pool
  • Parking included
  • Gym
  • Spa
  • Bar
    Bar
The price is AU$177
includes taxes & fees
22 Nov - 23 Nov

Explore the area

Map
Rua das Ilhas, Lagos, Algarve, 8600-513
  • Porto de Mos Beach
    12 min walk
  • Ponta da Piedade Lagos Lighthouse
    14 min walk
  • Camilo Beach
    15 min walk
  • Portimao (PRM)
    21 min drive

Room options

View all photos for Apartment, 2 Bedrooms

Hypo-allergenic bedding, down duvets, in-room safe

Apartment, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
  • 96 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom, Pool View

Apartment, 1 Bedroom, Pool View

Apartment, 1 Bedroom, Pool View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms, Pool View

Hypo-allergenic bedding, down duvets, in-room safe

Apartment, 2 Bedrooms, Pool View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
  • 96 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | View from room

Standard Double Room

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Pool View

Hypo-allergenic bedding, down duvets, in-room safe

Double Room, Pool View

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom

Hypo-allergenic bedding, down duvets, in-room safe

Apartment, 1 Bedroom

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
  • 67 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Sea View

View from room

Family Suite, Sea View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
  • 60 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Hypo-allergenic bedding, down duvets, in-room safe

Suite

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
  • 60 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, Sea View

View from room

Suite, Sea View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
  • 61 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Double Room, Sea View

View from room

Double Room, Sea View

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

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The price is AU$169
for 1 night
includes taxes & fees
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About the area

Lagos

A luxury stay in Lagos awaits you at Cascade Wellness Resort. Within just a 15-minute stroll, you'll find Praia do Canavial and Porto de Mos Beach. Highlights at this family-friendly hotel include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Cascade Wellness Resort Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, The Gastropub, serves Mediterranean cuisine and is open for lunch and dinner. The Lighthouse Bar is the hotel's own bar, serving drinks along with light fare. Spend the day at the nearby private beach and enjoy the 2 outdoor tennis courts, free kids' club and gym. 1755 square feet (163 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. Buffet breakfast is available daily between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and pet-sitting services. There's also free valet parking, along with the convenience of an airport shuttle. .Near this 5-property class Lagos hotel, you'll find Lagos Marina.

What's nearby

  • Ponta da Piedade Lagos Lighthouse - 14 min walk - 1.2 km
  • Camilo Beach - 15 min walk - 1.2 km
  • Dona Ana Beach - 17 min walk - 1.5 km
  • Lagos Marina - 6 min drive - 4.7 km
  • Batata Beach - 7 min drive - 2.3 km

Getting around

  • Lagos Station - 12 min drive
  • Faro (FAO-Faro Intl.) - 61 min drive

Restaurants

  • ‪Restaurante O Camilo - ‬17 min walk
  • ‪Bar Sol Nascente - ‬15 min walk
  • ‪Restaurante O António - ‬13 min walk
  • ‪Snack-Bar Girassol - ‬16 min walk
  • ‪Luca's Rooftop Restaurant - ‬16 min walk

About this property

Cascade Wellness Resort

Luxury hotel with 3 restaurants and 3 outdoor pools
A private beach is featured. Cascade Wellness Resort offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1755 square feet (163 square metres) and includes conference space. A children's pool, a fitness centre, and a sauna are also featured at the luxury Cascade Wellness Resort. An airport shuttle (available on request) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Lagos hotel.

  • 164 guestrooms or units
  • 2 levels
  • 3 dining venues
  • Conference rooms
  • 1755 sq ft of conference space
  • 163 sq. m of conference space
  • Built in 2012
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Cascade Wellness Resort offers 164 air-conditioned accommodations with espresso makers and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 40-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Cascade Wellness Resort Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) during limited hours on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 9.50 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Mundi Restaurant
  • Senses Restaurant
  • The Gastropub
  • The Lighthouse Bar

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Living room
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,755 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Cobblestone flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For apartment bookings, check-in time is 4 PM and check-out time is 11 AM. For all other room types, check-in is 2 PM and check-out is noon.

Renovations and closures

The following facilities or services will be unavailable from December 9 2024 to January 1 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Business centre
  • Children's club
  • Dining venue(s)
  • Meeting facilities
  • Recreation facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 9 December to 1 January:
  • Bar/Lounge
  • Business centre
  • Dining venue
  • Meeting facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night, plus a deposit of EUR 100 per stay
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls and pet-sitting services are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 9.5 for children
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cascade Wellness & Lifestyle Resort
Cascade Wellness & Lifestyle Resort Lagos
Cascade Wellness Lifestyle
Cascade Wellness Lifestyle Lagos
Cascade Wellness Resort
Cascade Hotel Lagos
Cascade Wellness Lifestyle Resort Lagos
Cascade Wellness Lifestyle Resort
Cascade Wellness Resort Hotel
Cascade Wellness Resort Lagos
Cascade Wellness Resort Hotel Lagos

Frequently asked questions

What is the cancellation policy at Cascade Wellness Resort?

Cascade Wellness Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cascade Wellness Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Cascade Wellness Resort on 22 Nov 2024 start from AU$176.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cascade Wellness Resort?

Yep, Cascade Wellness Resort has a free self car park, free valet parking and free RV/bus/truck parking.

Are there any beaches close to Cascade Wellness Resort?

Yep, Cascade Wellness Resort is a short 12-minute walk from Porto de Mos Beach. Fun beach activities include jet skiing, surfing and scuba diving. You can also find boat tours.

Is there a spa on site at Cascade Wellness Resort?

Yep, Cascade Wellness Resort Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages. The Spa/Beauty services will be unavailable from December 9 2024 to January 1 2025 (dates subject to change).

Does Cascade Wellness Resort have a pool?

Cascade Wellness Resort has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The swimming pool will be unavailable from December 9 2024 to January 1 2025 (dates subject to change).

What luxury perks are available at Cascade Wellness Resort?

Cascade Wellness Resort features 3 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with deep soaking tubs, 24-hour room service and espresso makers.

What makes Cascade Wellness Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Cascade Wellness Resort.

Is Cascade Wellness Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Cascade Wellness Resort is a hit with families.

Are there hot tubs in the rooms at Cascade Wellness Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Cascade Wellness Resort serve breakfast?

Yep, buffet breakfast is offered daily between 7:30 AM and 10:30 AM. Please note that breakfast will unavailable between December 9 2024 and January 1 2025 (subject to change).

Is there a free airport shuttle available at Cascade Wellness Resort?

No, but there's an airport shuttle on request for a fee.

Is there a bar or restaurant at Cascade Wellness Resort?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone? The dining venue will be unavailable from December 9 2024 to January 1 2025 (dates subject to change). The dining venue is closed seasonally each year from December 9 until January 1.

What time are check-in & check-out at Cascade Wellness Resort?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Cascade Wellness Resort?

Furry friends are welcome at Cascade Wellness Resort, with pet-sitting services and food and water bowls on offer. Just so you know, there's a weight limit of up to 10 kg per pet.

Cascade Wellness Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 625 out of 887 reviews" "
Rating 8 - Good. 183 out of 887 reviews" "
Rating 6 - Okay. 49 out of 887 reviews" "
Rating 4 - Poor. 21 out of 887 reviews" "
Rating 2 - Terrible. 9 out of 887 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious apartment and great swimming pool for the kids!
Stayed 7 nights in Aug 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very large with three large pools. It is not difficult to get lounge cheers near the pools. There is a very nice walking area along the ocean and a small beach you can climb down cliff to. The dining options on property are limited and pricey. Staff was very kind, especially bartenders and housekeeping, except for the hostess at buffet. It is a nice location with quick uber ride to downtown where there are so many good restaurants. Parts of the hotel could use some updates and look a little rundown for the price. The gym offers nothing. We stayed in an apartment and had lots of space and a kitchen which was very nice to use qith goegeous close grocery store.
Stayed 3 nights in Aug 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely LOVED our stay at cascade! My boyfriend and I wanted a relaxing vacation in a beautiful place and that’s exactly what we got. The resort was spotless. Beautiful views of the ocean from the pool and all the restaurants. The staff was amazing and extremely kind and helpful with all of our requests. The hotel was perfectly located - just a short 7-9 minute drive to old town Lagos which was perfect for shopping and dinner. Breakfast was included every morning and did not disappoint. We truly couldn’t have asked for a better, more relaxing experience
Stayed 7 nights in Aug 2024

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights (Fri-Sun) in August for 1,000 Euro. Breakfast was included, but left so early Sunday we only had one morning of breakfast. Breakfast options were amazing. There was abundance of everything. Evrerything else on property was super pricey $$$$. Mundi restaurant buffet was 42 Euro per person. Fri meals was a tex-mex type display. A lot of items overcooked, dry, and bland. You are better off eating upstairs at the Gastropub for much better quality and maybe at a lower cost depending how much you order, though but still pricey. All the pool areas were awesome. My toddler loved it. Need more umbrellas. Sweep up all the little pebbles around pools and reseal the pavement. The lawns and grounds need some fertilizer and water. Hotel needs to bring that green back as shown in all online pictures/photos. Waters, chocolates, robes, slippers, etc are always a nice touch. My family had a great time.
Stayed 2 nights in Aug 2024

8/10 Good

K, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing.
Stayed 3 nights in Jul 2024

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness
Cascade is a beautiful property with large grounds. There is next to no staff during the day and the grounds are a little tired. Large apartments are great for families. Many professional football teams play there, both Sporting and Fulham were there during our stay!
Stayed 7 nights in Jul 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Sevan

Liked: Staff & service, property conditions & facilities
Great resort. The 2 bedroom apartment was very clean and comfortable. The breakfast in the mornings was definitely a plus. The staff was great and the pool was very relaxing. Great walks near by- especially to Pointe de Puedade
Stayed 4 nights in Jun 2024

8/10 Good

elyse

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Well maintained. Wasn’t happy with the room. Our friends who paid for the same category room had a room that was double the size of mine. Also, we had a room that had a connecting door. While the door was locked, we were able to hear everything that was being said in the next room. There was no privacy. The walls were paper thin.
Stayed 3 nights in Jul 2024

6/10 Okay

Drew

Travelled with family
Liked: Cleanliness, room comfort
3-3.5 star property. Missing on staff training
We just completed our four night stay split between the 2 bedroom apt and a nice one bedroom in the main hotel. Everything about the place was fine but it was just missing something on the service side. I can’t put my finger on it as everyone was nice and we had no negative interactions. It just seemed the level of staff training was not up to snuff. The apartments were the way to go as they have the sand beach pool and a large fridge which is great for a family. I found the food to be on the just okay side ordered at the main pool. It also took over an hour for a hamburger and pepperoni pizza. Not good with small kids. We ate at the dinner buffet twice due to reasons of one of our party getting sick. It was okay. Hard to judge for me as I feel a buffet is a master of none situation where everything is okay but nothing is great. The property could use some fleshing up with things like signs. When you leave the main hotel the markings to go elsewhere are lacking. Childcare activity center was excellent and my kids loved it so they get high praise. Nice to be able to hide from your kids on vacation every now and the. To sum it up, I enjoyed my stay but I would probably not stay there again. I would try to find better value for the money.
Stayed 1 night in Jul 2024

10/10 Excellent

Georgia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel with great amenities.
Stayed 4 nights in Jul 2024

10/10 Excellent

Gregory James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic resort, great breakfast, great location, really helpful staff. Highly recommended!
Stayed 7 nights in Jul 2024

10/10 Excellent

Ajay, Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful resort with the cliff views. Spacious rooms and amenities.We enjoyed our stay here.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Resort in Beautiful Location
This was a nice resort in a beautiful location. The resort had direct access to a walking/hiking trail overlooking the cliffs and water, and was walking distance to several beaches. The resort offered three pools (which we found to be on the chilly side) and several restaurants (which were expensive compared to town but the food was a good quality.) We had maintenance issues with our first apartment and were moved to a second apartment. The first apartment was updated, the second wasn't (but everything was working.) We did notice water on the bathroom floor in both rooms (after showering) due to the shower door design. Nonetheless, the apartment was quite spacious and comfortable. We took Ubers into the Old Town several times, the Ubers were cheap and about a 10 minute ride.
Stayed 4 nights in Jun 2024

10/10 Excellent

Bita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large by American Standards. The buffet was excellent and high quality. Everyone went out of their way to be super helpful. The AC worked super well & the room. We had had a huge patio by the pool. Excellent for families and couples.
Stayed 2 nights in Jul 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Jun 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with an amazing pool. Everything was well maintained. Staff were friendly and accomodating. Parking is free and right at the front entrance. Included breakfast buffet was perfect with an omelet station and all other breakfast you could wish for. Sessions meal was exceptional and chef curated.
Stayed 3 nights in Jun 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the boardwalk was right there to walk around the cliffs! We also loved all the pools available to swim in. The restaurant was fantastic and so were the servers! Overall it is good value for money I think.
Stayed 5 nights in Jun 2024

10/10 Excellent

Ajay, Allen

Stayed 2 nights in Jun 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet. The door lock system gave me some trunle and with they mentioned the washer in my unit but it was nice. 4.5 stars
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Excellent - very comfortable, very relaxed
Great overall, even better than I had expected. Room much better than the photos suggested (quality of linen amongst best ever, in any five-star I've stayed in, and bathroom spotless with constant piping hot water for bath). Pool-side room with direct access from room patio door to pool area was great. No need to worry about noise around pool as not so busy and everyone well behaved! Could go in and out of room to pool and other facilities very easily. Hardly used corridor entrance to room during entire stay. Breakfast buffet excellent, best choice of fruit and pastries, even though cooking station very, very slow, for hot egg dishes. Better to use frying pans rather than hot plate? Bar area outdoor terrace was also very nice in evening sun, but quieter rather than lively. Hotel a bit shabby in places, as over comments have said. They could really enhance pool-side area by putting cushions on recliner (but plenty of recliners and no rush every morning, as not that many rooms) and putting in some new parasols, as look very shabby. Stunning location righty by boardwalk that takes you to all interesting viewing and swimming spots. About a 20 min walk to town centre and restaurants. Quick taxi journey. Spa also great with own outdoor pool. All staff super helpful and friendly. Final tip: this is a super relaxed experience, calm and quiet, with amazing views and walks nearby, but if you're looking for somewhere with more of a buzz / atmosphere, it might not be for you!
Stayed 3 nights in Jun 2024

10/10 Excellent

jared

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind and gracious. The property is exceptional and the food offerings were a pleasant surprise. We used a car service during our stay, but i did walk to a grocery store, so that was within range on foot.
Stayed 5 nights in Jun 2024