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Pelangi Beach Resort & Spa, Langkawi

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for Pelangi Beach Resort & Spa, Langkawi

Property grounds
Property entrance
Pelangi Suite | Living area
Terrace/patio
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast available
  • Bar
  • Spa
  • Laundry
  • Air conditioning
The current price is AU$355
includes taxes & fees
15 Mar - 16 Mar

Explore the area

Map
Pantai Cenang, Langkawi, Kedah, 07000
  • Rice Museum Langkawi
    ‪5 min walk‬
  • Cenang Beach
    ‪6 min walk‬
  • The Rice Museum
    ‪8 min walk‬
  • Langkawi (LGK-Langkawi Intl.)
    ‪15 min drive‬

Room options

View all photos for Lakefront King

Terrace/patio

Lakefront King

Highlights

Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Bidet
Private bathroom
Rainfall showerhead
  • 47 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Pelangi Suite

Pelangi Suite | Living area

Pelangi Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Rainfall showerhead
  • 97 sq m
  • Sleeps 3
  • 1 King Bed

Island View Twin

Highlights

Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Private bathroom
Bidet
Hairdryer
  • Sleeps 3
  • 2 Single Beds

View all photos for Seaview Room King

Minibar, in-room safe, desk, blackout curtains

Seaview Room King

Highlights

Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Bidet
Private bathroom
Rainfall showerhead
  • 46.5 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Family Room

Terrace/patio

Garden Family Room

Highlights

Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Bidet
Private bathroom
Rainfall showerhead
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Seaview Room Twin

Minibar, in-room safe, desk, blackout curtains

Seaview Room Twin

Highlights

Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Private bathroom
Bidet
Hairdryer
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Island View King

Island View King

Island View King

Highlights

Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Bidet
Private bathroom
Rainfall showerhead
  • 47 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Island View Family Room

Minibar, in-room safe, desk, blackout curtains

Island View Family Room

Highlights

Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Bidet
Private bathroom
Rainfall showerhead
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Lakefront Twin

Terrace/patio

Lakefront Twin

Highlights

Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Private bathroom
Bidet
Hairdryer
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Garden Terrace King

Garden Terrace King

Garden Terrace King

Highlights

Terrace
Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Bidet
Private bathroom
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Pool Terrace King

Pool Terrace King

Pool Terrace King

Highlights

Terrace
Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Bidet
Private bathroom
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Pool Terrace Twin

Terrace/patio

Pool Terrace Twin

Highlights

Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Private bathroom
Bidet
Hairdryer
  • Sleeps 3
  • 2 Single Beds

View all photos for Pelangi Junior Suite

Pelangi Junior Suite

Pelangi Junior Suite

Highlights

Separate sitting area
Air conditioning
LCD TV
Renovated in 2024
Separate bedroom
Blackout curtains
Ceiling fan
Rainfall showerhead
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Terrace Twin

View from room

Garden Terrace Twin

Highlights

Air conditioning
LCD TV
Renovated in 2024
Blackout curtains
Ceiling fan
Private bathroom
Bidet
Hairdryer
  • Sleeps 3
  • 2 Single Beds

Similar properties

Breakfast and dinner served

The Westin Langkawi Resort & Spa

  • On private beach
  • Pool
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, (1001)
The price is AU$271
for 1 room
includes taxes & fees
20 Mar - 21 Mar
The Westin Langkawi Resort & Spa

About the area

Langkawi

A luxury stay in Langkawi awaits you at Pelangi Beach Resort & Spa, Langkawi. You'll be 1.5 km (0.9 mi) from Cenang Mall and 19.2 km (11.9 mi) from Night Market. Highlights at this beachfront resort include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Pelangi Spa can include beachside massages, body wraps and aromatherapy. The restaurant, Spice Market Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and kids' swimming pool. Other amenities include 2 coffee shops/cafes and free Wi-Fi in public areas. Each morning buffet breakfast is served between 7 AM and 11:00 AM. There's also the convenience of free self parking. .Places within a 30-minute drive of this 5-property class Langkawi resort include Eagle Square and Kuah Jetty.
View more Resorts in LangkawiOpens in a new window

What's nearby

  • Cenang Beach - 6 min walk - 0.5 km
  • Laman Padi - 8 min walk - 0.7 km
  • Cenang Mall - 18 min walk - 1.5 km
  • Underwater World - 2 min drive - 1.7 km
  • Tengah Beach - 12 min drive - 3.9 km

Getting around

  • Langkawi (LGK-Langkawi Intl.) - 15 min drive

Restaurants

  • ‪Spice Market Restaurant - ‬17 min walk
  • ‪Kalut Bar - ‬8 min walk
  • ‪Restoran Kerisik - ‬4 min walk
  • ‪Happy Happy Cenang Seafood Restaurant - ‬7 min walk
  • ‪CBA , Meritus Pelangi Beach Resorts & Spa - ‬17 min walk

About this property

Pelangi Beach Resort & Spa, Langkawi

Luxury resort on the beach, with 3 outdoor pools
Pelangi Beach Resort & Spa, Langkawi offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a fitness centre. There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A children's pool, spa services, and a terrace are also featured at the luxury Pelangi Beach Resort & Spa, Langkawi. Self parking is free. A complete renovation of Pelangi Beach Resort & Spa, Langkawi was completed in November 2024.

This 5-star Langkawi resort is smoke free.

  • 355 guestrooms or units
  • 2 levels
  • 51 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 1989
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • Computer for guest use
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Pelangi Beach Resort & Spa, Langkawi offers 355 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with satellite channels. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Pelangi Spa has 8 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: MYR 75 to 75 for adults and MYR 50 to 50 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Horizon Cafe
  • Pelangi Grill
  • Pelangi Lounge
  • Spice Market Restaurant
  • The Club (Fee Apply)

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Gym
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property’s mandatory gala dinner fee on December 31, 2025 includes 2 persons. Fees of MYR 800 per adult and MYR 400 per child are required for guests exceeding this number.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pelangi Beach Resort & Spa, Langkawi

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 350.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 300.00 per night
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MYR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 75 to 75 for adults and MYR 50 to 50 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Meritus Langkawi Beach Resort
Meritus Pelangi
Meritus Pelangi Beach Langkawi
Meritus Pelangi Beach Resort Langkawi
Meritus Pelangi Resort
Meritus Resort
Pelangi
Pelangi Langkawi Beach Resort
Pelangi Meritus
Pelangi Meritus Resort
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang
Meritus Pelangi Beach Resort And Spa, Langkawi
Pelangi Beach Resort Langkawi
Meritus Pelangi Beach Resort
Meritus Pelangi Beach
Pelangi Beach & Spa, Langkawi
Pelangi Beach Resort Spa Langkawi
Meritus Pelangi Beach Resort Langkawi
Pelangi Beach Resort & Spa, Langkawi Resort
Pelangi Beach Resort & Spa, Langkawi Langkawi
Pelangi Beach Resort & Spa, Langkawi Resort Langkawi

Frequently asked questions

What is the cancellation policy at Pelangi Beach Resort & Spa, Langkawi?

Pelangi Beach Resort & Spa, Langkawi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pelangi Beach Resort & Spa, Langkawi?

As of 6 Mar 2025, prices found for a 1-night stay for 2 adults at Pelangi Beach Resort & Spa, Langkawi on 15 Mar 2025 start from AU$351.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pelangi Beach Resort & Spa, Langkawi?

Yep, Pelangi Beach Resort & Spa, Langkawi has a free self car park.

Are there any beaches close to Pelangi Beach Resort & Spa, Langkawi?

Yep, Pelangi Beach Resort & Spa, Langkawi is a short 6-minute walk from Cenang Beach. Fun beach activities include volleyball and swimming.

Is there a spa on site at Pelangi Beach Resort & Spa, Langkawi?

Yep, Pelangi Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Pelangi Beach Resort & Spa, Langkawi have a pool?

Yep, and guests recommend it! Pelangi Beach Resort & Spa, Langkawi has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Pelangi Beach Resort & Spa, Langkawi have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Pelangi Beach Resort & Spa, Langkawi?

Pelangi Beach Resort & Spa, Langkawi features 3 outdoor pools, a full-service spa and 2 restaurants.

Is Pelangi Beach Resort & Spa, Langkawi family-friendly?

You bet! With amenities such as a children's pool, children's meals and a waterslide, it's no surprise that Pelangi Beach Resort & Spa, Langkawi is a hit with families.

Does Pelangi Beach Resort & Spa, Langkawi serve breakfast?

Sure does, buffet breakfast is available daily from 7 AM to 11:00 AM.

Is there a free airport shuttle available at Pelangi Beach Resort & Spa, Langkawi?

No, Pelangi Beach Resort & Spa, Langkawi does not offer an airport shuttle service.

Is there a bar or restaurant at Pelangi Beach Resort & Spa, Langkawi?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pelangi Beach Resort & Spa, Langkawi?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pelangi Beach Resort & Spa, Langkawi?

No, pets and service animals are not allowed.

Pelangi Beach Resort & Spa, Langkawi Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 607 out of 1006 reviews
Rating 8 - Good. 276 out of 1006 reviews
Rating 6 - Okay. 64 out of 1006 reviews
Rating 4 - Poor. 44 out of 1006 reviews
Rating 2 - Terrible. 15 out of 1006 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Muhammad

Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, only complaint was the pool bar staff who were lazy, spent thevwhole day chatting amongst themselves. Went to Horizon pool and rhe service was so much better befitting the property status
Stayed 6 nights in Nov 2024

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and location
Stayed 5 nights in Nov 2024

10/10 Excellent

Minhaal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great aesthetics Very good size pool Good location Overall very pleasant stay in a beautiful island
Stayed 3 nights in Nov 2024

10/10 Excellent

Zara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the beach front chalet and the views were stunning. Staff were extremely helpful, enjoyed our stay so much. Thank you
Stayed 5 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Li Hua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been a Pelangi 3x now. With the new pool and newly renovated rooms, simply perfect. Glad they have a tennis court although the court needs resurfacing / washing. Last year I brought 8 of my family. Tgey love it. Will be back again.
Stayed 3 nights in Nov 2024

6/10 Okay

Natalie

Travelled with family
Liked: Staff & service
Pelangi was a great stay. The amenities eg the pool was fantastic. I didn’t enjoy the food that much and I also thought that some of the areas needed some maintenance. I had to be asked to be moved to a different room as my air conditioning wasn’t working. A lot of the walls were patched up. My shower kept turning off sometimes. It would also be good to offer more daily free events. Yoga is only done twice a week. As a guest you pay a lot of money to stay here and the value isn’t as great as places in Bali
Stayed 8 nights in Nov 2024

10/10 Excellent

Lachlan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently refurbished two new swimming pools, refurbished rooms, clean throughout the resort, excellent value for money.
Stayed 4 nights in Nov 2024

8/10 Good

Yuya

Stayed 1 night in Nov 2024

10/10 Excellent

Salil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with lovely staff. We did have a few issues with the room but quickly sorted. We had 2 rooms with our teenage kids so were given interconnected rooms. Restaurants on site were lovely, but resort on your doorstep too. New pool wasn’t quite finished but the other pool was perfect and clean. Will use it as an excuse to go back.
Stayed 8 nights in Oct 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Nice if there's also a deck chair provided on the balcony to laze around and relax. Overall, it's a nice place to be and the staffs are amazingly helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Najah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here 20 years ago and still a very nice and genuine family friendly resort
Stayed 3 nights in Oct 2024

10/10 Excellent

Sa'ad

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort. Just wish mosquito nets are fitted as I was bitten despite using the plugs provided
Stayed 3 nights in Oct 2024

10/10 Excellent

Ali

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed there for Ironman and was very nice and convient
Stayed 3 nights in Oct 2024

10/10 Excellent

Peter

Stayed 1 night in Sep 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this resort for our honeymoon and we’re so glad we didn’t choose to stay anywhere else. We loved it and enjoyed our stay here. Made the first part of our honeymoon trip start off well!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Manvir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean rooms.
Stayed 2 nights in Sep 2024

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice complex with well tendered gardens and nice rooms. Pool area was undergoing restoration. So compromised experience. Also meant some of the restaurants with views were closed. Second pool was large and enjoyable. Breakfast was also manic. Plenty of sunbeds around. Beach pool bar was small but nice. Beach was white sand and relatively empty. Main public beach was fun in the evenings. Best bars were on the beach. No worthwhile bars along the main strip. Local restaurant quality wasn’t great. More street fare. Chinese food restaurants were better quality and cleanliness than the Malay ones. Unnecessary amount of jet skis for hire on the public beach. No paddleboards or kayaks for gentler enjoyment. Nighttime fire shows on the beach (free) were great. Booked “Island view” resort accommodation. Room overlooked the beach. View was terrible. Changed up to sea view. They have placed a 200m long 2m dia sandbag along the seashore edge on the island view stretch of shore to stop the sand washing away. An eyesore and you can’t go in the sea. No commentary on this in the brochure. A real disappointment. Resort was like stepping back in time. Cabs were great. “Grab” taxis everywhere. Get one from the airport only £5. Grab to cable car also cheap and lots available for return journey. Cab office at airport was super-expensive and charged £25 for the 10-minute ride.
Stayed 6 nights in Aug 2024

10/10 Excellent

Rahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay . Super friendly environment however the place may look little bit spooky and not well lit at night when theres no buggy services and had to walk from lobby to room.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful updated rooms, reception and 1 pool. Other pool being renovated. Staff and service was fabulous. Would recommend for families or couples.
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Fine, but not 5 star
This resort, unfortunately, is just not worthy of 5 stars. There wasn't any one particular issue or problem, but many little things that added up during our 10 nights to warrant a disappointing stay. It is just lacking that certain something that wouldn't matter if the hotel was less than 4 stars. Especially considering the price. Check-in was chaotic. We arrived after the 3pm time, but still had to wait for an hour (with many other guests) while rooms were prepared. I heard others complaining after long flights. In our room, the fixtures and fittings were shabby (not even chic) and a bit outdated. Yes, they are ultimately glorified beach huts, but we've stayed in similar properties in Asia, and around the world, that managed to fit doors properly, provided a safe (had to request) and bathrobes, and had a floor that didn't bounce when you walked. In such a resort, you expect the room to be cleaned properly. The bedding wasn't changed for 5 days, and the bathroom was not exactly spotless. One of the pools was under (major site) construction, but we were only informed of this 2 weeks before arriving, so there was no opportunity to book elsewhere. The staff aren't very guest-focused - they seem to be more there for themselves (although Burton is fantastic). Bad weather knocks out the wifi. Lobby toilets were filthy. I could go on...but some positives: grounds are nice, it's quiet (away from the main drag) but close enough to restaurants, and the wildlife is plentiful.
Stayed 10 nights in Aug 2024