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Jinmao Purelax Lijiang, The Unbound Collection By Hyatt

5.0 star property
Luxury Lijiang hotel in Gucheng District with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jinmao Purelax Lijiang, The Unbound Collection By Hyatt

Exterior
Manicures and pedicures
BBQ/picnic area
Indoor pool
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Spa
    Spa

Explore the area

Map
No 8 Xiangjiang Road, Gucheng District, Lijiang, Yunnan, 674100
  • Black Dragon Pool
    4 min drive
  • Ancient Tea Horse Road Museum
    4 min drive
  • The Snow Capped Mountains Rose Manor
    5 min drive
  • Lijiang (LJG)
    42 min drive

Room options

View all photos for Deluxe Snow Mountain View Twin Room

Deluxe Snow Mountain View Twin Room

Deluxe Snow Mountain View Twin Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 62 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms

Villa, 2 Bedrooms

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Private pool
Air conditioning
  • 183 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Villa, 1 Bedroom

Villa, 1 Bedroom

Villa, 1 Bedroom

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
  • 102 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite with King Bed

Premium bedding, minibar, in-room safe, desk

Standard Suite with King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Snow Mountain Twin Room

Premium bedding, minibar, in-room safe, desk

Snow Mountain Twin Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 62 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Snow Mountain King Room

Premium bedding, minibar, in-room safe, desk

Snow Mountain King Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 62 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Lakeview King Room

Premium bedding, minibar, in-room safe, desk

Superior Lakeview King Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 62 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 211 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Lakeview Twin Room

Premium bedding, minibar, in-room safe, desk

Superior Lakeview Twin Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 62 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 62 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Snow Mountain View King Room

Premium bedding, minibar, in-room safe, desk

Deluxe Snow Mountain View King Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
TV
  • 78 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
InterContinental Lijiang Ancient Town Resort, an IHG Hotel
Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (143)
The price is AU$284
for 1 night
includes taxes & fees
5 Dec - 6 Dec
InterContinental Lijiang Ancient Town Resort, an IHG Hotel

About the area

Lijiang

A luxury stay in Lijiang awaits you at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt . You'll be 2.1 km (1.3 mi) from Ancient Tea Horse Road Museum and 4.1 km (2.5 mi) from Black Dragon Pool. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Spa can include massages and mani/pedis. The restaurant, Lakeside Restaurants, serves Italian cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym, Hot tub and sauna. 32292 square feet (3000 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of limited parking. .Sights within a 10-minute drive of this 5-property class Gucheng District hotel include The Snow Capped Mountains Rose Manor and Lijiang Old Town.

What's nearby

  • Black Dragon Pool - 4 min drive - 4.2 km
  • Ancient Tea Horse Road Museum - 4 min drive - 3.7 km
  • Lijiang Old Town - 7 min drive - 6.6 km
  • Mu Family Mansion - 7 min drive - 6.6 km
  • Lashi Lake - 15 min drive - 12.5 km

Getting around

  • Lijiang Railway Station - 29 min drive
  • Lijiang (LJG) - 42 min drive

Restaurants

  • ‪1919Bar - ‬10 min walk
  • ‪深巷bar - ‬13 min walk
  • ‪云魅贝尔斯咖啡厅 - ‬7 min walk
  • ‪茴转时光酒吧 - ‬17 min walk
  • ‪印象庄园咖啡 - ‬13 min walk

About this property

Jinmao Purelax Lijiang, The Unbound Collection By Hyatt

Luxury Lijiang hotel in Gucheng District with 2 restaurants
Jinmao Purelax Lijiang, The Unbound Collection By Hyatt offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 32292 square feet (3000 square metres) and includes a conference centre. A hot tub, a sauna, and spa services are also featured at the luxury Jinmao Purelax Lijiang, The Unbound Collection By Hyatt .

This 5-star Lijiang hotel is smoke free.

  • 305 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • 32292 sq ft of conference space
  • 3000 sq. m of conference space
  • Built in 2014
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Jinmao Purelax Lijiang, The Unbound Collection By Hyatt offers 305 accommodations with fireplaces and MP3 docking stations. Rooms open to balconies. Beds feature premium bedding. Televisions come with satellite channels and DVD players. Coffee/tea makers and minibars are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, bidets and complimentary toiletries.

This Lijiang hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. Services include massages and manicures and pedicures. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 115 for adults and CNY 57.50 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Chinese Restaurant
  • Lakeside Restaurants

Family friendly

  • Dining table
  • DVD player
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (32,292 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • MP3 dock
  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 260.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 115 for adults and from CNY 57.5 for children
  • Rollaway bed fee: CNY 260.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Lijiang Hotel
Jinmao Hotel Lijiang Unbound Collection Hyatt
Jinmao Hotel Unbound Collection Hyatt
Jinmao Lijiang Unbound Collection Hyatt
Jinmao Hotel Lijiang Unbound Collection Hyatt
Jinmao Hotel Unbound Collection Hyatt
Jinmao Lijiang Unbound Collection Hyatt
Jinmao Unbound Collection Hyatt
Hotel Jinmao Hotel Lijiang, the Unbound Collection by Hyatt
Jinmao Hotel Lijiang, the Unbound Collection by Hyatt Lijiang
Jinmao Hotel Lijiang in the Unbound Collection by Hyatt
Grand Hyatt Lijiang
Jinmao Hotel Lijiang the Unbound Collection by Hyatt
Jinmao Purelax Lijiang, The Unbound Collection By HYATT Hotel
Jinmao Purelax Lijiang, The Unbound Collection By HYATT Lijiang

Frequently asked questions

What is the cancellation policy at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt ?

Jinmao Purelax Lijiang, The Unbound Collection By Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt ?

Onsite parking is limited.

Is there a spa on site at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt ?

Yep, Spa is available for guests. You'll enjoy services like massages.

Does Jinmao Purelax Lijiang, The Unbound Collection By Hyatt have a pool?

Jinmao Purelax Lijiang, The Unbound Collection By Hyatt has an indoor pool.

What luxury perks are available at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt ?

Jinmao Purelax Lijiang, The Unbound Collection By Hyatt features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Jinmao Purelax Lijiang, The Unbound Collection By Hyatt a romantic place to stay?

1 hot tub and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt .

Is Jinmao Purelax Lijiang, The Unbound Collection By Hyatt family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Jinmao Purelax Lijiang, The Unbound Collection By Hyatt is a hit with families.

Are there hot tubs in the rooms at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt ?

No, but there are deep-soaking baths in the guestrooms.

Does Jinmao Purelax Lijiang, The Unbound Collection By Hyatt serve breakfast?

Sure does, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt ?

No, Jinmao Purelax Lijiang, The Unbound Collection By Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt ?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Jinmao Purelax Lijiang, The Unbound Collection By Hyatt ?

No, pets are not allowed.

Jinmao Purelax Lijiang, The Unbound Collection By Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 59 out of 90 reviews" "
Rating 8 - Good. 21 out of 90 reviews" "
Rating 6 - Okay. 7 out of 90 reviews" "
Rating 4 - Poor. 2 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chua Ruey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Chung Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a big property. It’s a nice place to relax. Few things can use some upkeeping but that goes with the age of the hotel.
Stayed 3 nights in May 2024

10/10 Excellent

YU TAT

Stayed 1 night in Apr 2024

10/10 Excellent

YU TAT

Stayed 1 night in Apr 2024

6/10 Okay

Wan Fung

Stayed 1 night in Jun 2022

4/10 Poor

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Spacious room. The hotel was quiet, in fact too quiet it felt like a ghost town. The shopping area located inside the property was all closed and locked up, and you don't see that many guests around. Service was subpar, definitely not Hyatt's standards.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful property hindered by sloppy service
The Property is beautiful. The service by staff is not so great. When arrived , no staff to welcome or help with luggage. Arrived 3pm time slot. During departure 5am - also no one to help and say good bye. StAff is sleepy - not sure if is due to low season and not so many people.
Stayed 1 night in Sep 2019

10/10 Excellent

Philippe

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful resort
Loved the mountain view. Very large and comfortable rooms. Highly recommended.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Anthony, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend, would definitely stay again. Room was large and lovely. the hotel dining was excellent. Only issues were that I couldn't get a cocktail at the bar as it was a beer-only night. Also, the breakfast started at 0630 which I had to miss as I had to leave for an early flight. There was no in-room breakfast available.
Stayed 1 night in Sep 2018

8/10 Good

Jack, California

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, but the location too far from the old town, the staff need more tranning, book the room from Expedia app. After arrived the hotel, the front desk can’t find the reservation, been waiting for almost 2 hours. Finally I Have to told the staff contect thier reserve department, after they confirm the reservation, have to wait for room clean, the staff don’t feel sorry in holetime.
Stayed 3 nights in Jul 2018

10/10 Excellent

fonnn, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel but a location is far from Shuhe old town(walk around 15-20 mins). From Shuhe old town to hotel-- hard to find a taxi.
Stayed 1 night in Apr 2018

6/10 Okay

B&B Travels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing for a Grand Hyatt
We stayed at this hotel for 3 nights. It is a beautiful property with nice rooms. However, during our stay, there was a lack of facilities for guests. Pool was closed without prior notice and the advertised game room cannot even be considered as such. The Chinese restaurant is the most disappointing part of this hotel. The food is not great for the prices they are charging. The service was non-existent at the restaurant. We had to ask for everything and the staff did not anticipate any of our requests. However, when we voiced this to the hotel, they were apologetic and tried to make it right.
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
soso

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely gorgeous hotel!
Great hotel. Beautiful surroundings. Courteous and friendly staff. Excellent facilities.
Stayed 2 nights in Jan 2018

10/10 Excellent

Lee Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Stayed 1 night in Jan 2018

8/10 Good

MINH GIOAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
huge hotel,spreading on a large area. The room, although quite far from the lobby and restaurant, is nice and comfortable, staff well trained to provide a good customer service, complementary transport to the airport. overall, a pleasant stay. just a note: hotel not close to commercial areas. But taxi is cheap
Stayed 4 nights in Dec 2017

10/10 Excellent

Fred, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True 5 star hotel
Very good service, excellent breakfast, attractive layout and facilities best shower in Asia
Stayed 1 night in Dec 2017

10/10 Excellent

Bob, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel - Amazing View - Amazing Place
Full disclosure: I am a non-Asian American traveling alone in China with limited Chinese skills. When faced with 'issues', I rate the hotel staff by how much they work with me to resolve the problem. Travelers without Chinese skills will still find it very easy to work with hotel staff, especially in the restaurant and tea house. First, I got lost coming back to the Jade Dragon Snow Mountain Tourist Service Center. To make an hour ordeal simple, I got off at the wrong bus stop and no one there spoke English. HOWEVER, several phone calls later (yes, I had a Must Have Chinese phone number), two different managers and 4 different language levels and I was back where I belonged. A HUGE shout-out to the staff of the Hyatt Mountain Lodge for coming to my rescue. The smile I found on a selfie I took told it all - I forgot about everything except enjoying the moment. Yes, you could stay here a month leisurely enjoying all the sights and it would not be a wasted 30 days, I only had three. The hotel has a bus from Lijiang City to the Mountain Lodge. From there you take a small shuttle close to the tourist center. A bus from there (don't forget to buy some oxygen first), then on to the cable car. Once off the car, steps take you to the 15,300+ feet platform in the picture (4680m). Don't try to rush this, it is a climb up and down that takes quite a while. Maybe I can setup a Go Fund Me for my next trip!
Stayed 3 nights in Oct 2017

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic location close to the action
Pretty as heaven. Stayed in the king room with a view. Service at the hotel was fantastic. Staff spoke good enough English to be understood. Lovely restaurants which offered good food and wine with eager staff to help explain the menu. Sophia at the Chinese restaurant was our saviour. Gym was decent enough to sweat it out and the rooms were well appointed looked after well with an abundant supply of water. Remember China is not coffee drinking nation So most coffee are mild. Location it seems cutoff but that's the beauty - you walk ten to fifteen minutes and you are in the magical old tow of Shuhe old town and a few minutes in the other side you are in the new Lijiang part with access to all local shops and restaurants . As I the concierge for directions and don't be misled that you are no where near civilization .Would I stay here again - the answer is Yes.
Stayed 4 nights in Sep 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stunning property
A stunning property. True 5-star
Stayed 2 nights in Sep 2017

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel with excellent service staff.
Excellent hotel. Serene surrounding and well trained service staff. The room service was excellent too. Food ordered was delivered less than 30 mins even though they say it will need 45 mins.
Stayed 1 night in Sep 2017

8/10 Good

XQ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Siok Kham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but some imperfections
Rather new and well maintained. We had a room with mountain view, which was really wonderful. One of my complaint is the lack of pillow options. Their pillows were thin and didn't provide sufficient neck support. I had to leave with neck aches for 5 nights. Breakfast was reasonable but not memorable. Menu hardly changed over the 5 days. Another complaint is the club lounge. Service is very good at the club lounge and throughout the whole hotel but cocktails at lounge was limited ala cart set menu and didn't change at all through the 5 days. Taste and quality needs improvement. Staff service is really good, especially Christine and Ada at the reception. Sunny, the f&b manager was friendly and nice. Overall, good hard, nice staff and terrific view of the mountains but food needs improvement and pillow options will be a big plus.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort