10/10 Excellent
Janet Kay
Travelled with group
5 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab stay. Nice liitle touches- mini pastel de nata at reception with a glass of port if you want. Although we only stayed one night had a upgrade to room with a balcony and street view.
One concern was the bathroom extractor fan which seem to run continuously. However it stops at night. Rui and Selena on reception could not do enough for us. Even managed to get a cup of tea when checking in. There is a coffee machine but unfortunately no tea making facilities - for one night was fine. Although the room was not hugh it was sufficient and the shower room room was a good size. There is a restaurant next door that although seperate from the hotel does offer breakfast for hotel guests - at an additional charge. We did not use this. Rui and Selna were very knowledgeable and helpful in providing information on the areas we wanted to visit. We took advantage of the hotel transfer service which worked well. Not sure how a taxi would compare but we found it worked well for us. The hotel staff meet us at the drop off point on arrival and the driver came to the hotel 9n the return trip. This was excellent as the hotel is in the centre and in the pedestrian only area. The driver who collected us from the airport even took us via a route to show us specific things we asked about. Being an old narrow building the corridor are narrow and the rooms are not large but this did not impact on our stay.All in all a great stay and we would return.
Janet Kay
Stayed 1 night in Dec 2024