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Barceló Gran Faro Los Cabos - All Inclusive

4.0 star property
Family fun on the beach, with 5 outdoor pools, near San Jose del Cabo Art District
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Barceló Gran Faro Los Cabos - All Inclusive

5 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Exterior
5 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Hypo-allergenic bedding, minibar, in-room safe, desk
Presidential Suite

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Blvd San Jose S/N, Zona Hotelera Fonatur, San José del Cabo, BCS, 23400
  • Playa Hotelera
    4 min walk
  • Plaza Mega Comercial Mexicana
    12 min walk
  • La Góndola
    1 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    18 min drive

Room options

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Designer toiletries
  • 188 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Beach View (Premium Level)

Junior Room, Beach View (Premium Level)

Junior Room, Beach View (Premium Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
Bathrobes
  • 68 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, Ocean View (Level)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Suite, Ocean View (Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Designer toiletries
  • 118 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, Beach View (Level)

Shower, designer toiletries, towels, soap

Premium Suite, Beach View (Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Designer toiletries
  • 121 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Sea View (Deluxe Level)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, Sea View (Deluxe Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
Bathrobes
  • 56 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View

Superior Room, Sea View

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Sofa bed - double
Blackout curtains
  • 46 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Sofa bed - double
Blackout curtains
Designer toiletries
  • 46 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Beach View (Premium Level)

Premium Room, Beach View (Premium Level)

Premium Room, Beach View (Premium Level)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
  • 53 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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Aerial view

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Pool
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The price is AU$635
for 1 night
includes taxes & fees
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About the area

San José del Cabo

An all-inclusive stay in San José del Cabo awaits you at Barceló Gran Faro Los Cabos - All Inclusive. Within a 5-minute stroll you'll find Playa Hotelera and Plaza Mega Comercial Mexicana within a 15-minute walk. Highlights at this beachfront property include 6 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Las Olas, is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site nightclub and free kids' club. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Plus you'll find a winery, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include San Jose del Cabo Art District and Puerto Los Cabos.

What's nearby

  • Playa Hotelera - 4 min walk
  • San Jose del Cabo Art District - 4 min drive
  • Puerto Los Cabos - 5 min drive
  • Costa Azul Beach - 7 min drive
  • Palmilla Beach - 8 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 18 min drive

Restaurants

  • ‪Zài - ‬5 min walk
  • ‪Cielomar - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Javier's - ‬5 min walk
  • ‪Latino 8 - ‬13 min walk

About this property

Barceló Gran Faro Los Cabos - All Inclusive

Family fun on the beach, with 5 outdoor pools, near San Jose del Cabo Art District
Barceló Gran Faro Los Cabos - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A winery is on site. Barceló Gran Faro Los Cabos - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a sauna, and a fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A children's pool, a nightclub, and a terrace are also featured at the family-friendly Barceló Gran Faro Los Cabos - All Inclusive. Free self parking is available.

This 4-star San José del Cabo property is smoke free.

  • 350 guestrooms or units
  • 5 levels
  • 3 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Winery on site
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Barceló Gran Faro Los Cabos - All Inclusive offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with cable channels. Bathrooms include a shower, designer toiletries and complimentary toiletries.

This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Albatros Restaurant
  • Kioto Sushi
  • La Gondola Italian
  • Las Jicamas Mexican
  • Las Olas

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Winery

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Low-height door lock
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Gran Faro Los Cabos - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Barceló Grand Faro Los
Barceló Grand Faro Los All Inclusive
Barceló Grand Faro Los Cabos
Barceló Gran Faro Los Cabos All Inclusive San Jose del Cabo
Barcelo Grand Faro Los Cabos All Inclusive San Jose del Cabo
Barcelo Grand Faro Los Cabos San Jose del Cabo
Barceló Gran Faro Los Cabos San Jose del Cabo
Barceló Gran Faro Los Cabos
Barceló Gran Faro Los Cabos All Inclusive
Barceló Gran Faro Los Cabos - All Inclusive San José del Cabo

Frequently asked questions

What is the cancellation policy at Barceló Gran Faro Los Cabos - All Inclusive?

Barceló Gran Faro Los Cabos - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Barceló Gran Faro Los Cabos - All Inclusive?

Yep, Barceló Gran Faro Los Cabos - All Inclusive has a free self car park.

Are there any beaches close to Barceló Gran Faro Los Cabos - All Inclusive?

Yep, Barceló Gran Faro Los Cabos - All Inclusive is a short 4-minute walk from Playa Hotelera. Fun beach activities include volleyball and fishing. You can also find boat tours.

Is there a spa on site at Barceló Gran Faro Los Cabos - All Inclusive?

Yep, there is an onsite spa at Barceló Gran Faro Los Cabos - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Barceló Gran Faro Los Cabos - All Inclusive have a pool?

Barceló Gran Faro Los Cabos - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Barceló Gran Faro Los Cabos - All Inclusive?

Barceló Gran Faro Los Cabos - All Inclusive features 5 outdoor pools, a full-service spa and a winery.

Is Barceló Gran Faro Los Cabos - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Barceló Gran Faro Los Cabos - All Inclusive is a hit with families.

Does Barceló Gran Faro Los Cabos - All Inclusive serve breakfast?

Yeah, our travelers give a thumbs up to the free buffet brekkie here! Served daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Barceló Gran Faro Los Cabos - All Inclusive?

No, Barceló Gran Faro Los Cabos - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Barceló Gran Faro Los Cabos - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Barceló Gran Faro Los Cabos - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Barceló Gran Faro Los Cabos - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Barceló Gran Faro Los Cabos - All Inclusive?

There isn't one on site, but Punta Sur Golf Course is a short 15-minute walk away.

Barceló Gran Faro Los Cabos - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 802 out of 2032 reviews" "
Rating 8 - Good. 537 out of 2032 reviews" "
Rating 6 - Okay. 365 out of 2032 reviews" "
Rating 4 - Poor. 182 out of 2032 reviews" "
Rating 2 - Terrible. 146 out of 2032 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Luis Antonio

Stayed 4 nights in Aug 2024

10/10 Excellent

Eloina

Stayed 3 nights in Aug 2024

8/10 Good

Frederick Fritz, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good food. Awesome environment.
Stayed 4 nights in Sep 2024

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good stay .PROPERTYsax nice , staff were helpful and friendly . We were disappointed the the infinity pool or jacuzzi pool were not operational . Food was ok except a night at the Mexican restaurant (reservations required) . It was AMAZING .
Stayed 4 nights in Aug 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful but there was no mention in their advertisement that there was no swimming in the ocean year round because of riptides and currents. We had to Uber to another beach 20 minutes away so we could go snorkeling. The pools were awesome and so was the food and drinks with lots of friendly service. Loved the room with big walk in shower and a fridge filled with water, beer soda and snacks for free! Beautiful property! ⭐️⭐️⭐️⭐️⭐️
Stayed 4 nights in Jul 2024

2/10 Terrible

Jorge, Moreno Valley

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I will not recommend this property. We were sold the premium level and upon check in staff did not let us know three out of the four restaurants were closed due to “low season” premium level swimming pool closed as well. We were told by several staff that Barcelo is not interested in keeping up the level of service up to par as they have sold the property to Solaris. This was very disappointing. Food and juice inside the room mini bar were spoiled.
Stayed 2 nights in Aug 2024

10/10 Excellent

Johnaury, englewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very quite ND VERY CLEAN AND IT LOOKS LIKE A RETREAT, I LOVE THE VIEWS
Stayed 5 nights in Aug 2024

8/10 Good

Chester

Liked: Cleanliness, staff & service
Staff was fantastic!
Stayed 6 nights in Aug 2024

6/10 Okay

Maria

Liked: Cleanliness
Stayed 6 nights in Aug 2024

10/10 Excellent

January, Simi Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for 5 days and 4 nights. The staff were all very nice, respectful and helpful. The only 2 things I hope they improve is the AC. The room didn’t feel as cool as we wanted and the ice machines weren’t working. We had to ask staff to bring us ice buckets everyday. But we still had a very nice stay and we look forward to staying in Barcelo again with our children next time.
Stayed 4 nights in Aug 2024

10/10 Excellent

Alexa Hull

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not crowded. Plenty of amenities and good food provided. Staff was the best part. Very helpful and sweet.
Stayed 3 nights in Aug 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I liked my stay at Barceló. The place was super clean, the customer service was excellent. The only issue for me was that restaurant and sky bar were closed for most of our stayed. The lobby bar was opened but at 10:00pm the DJ couldn’t have loud music due to the rooms above. We were not informed of the restaurants or sky bar being closed. Enrique was excellent in everything he did and very friendly. Axel and Kenji were also excellent and we love that they remember our drinks. Overall everyone gave an excellent customer service. We heard this going to be an adult only hotel which will be great. Thank you!
Stayed 5 nights in Aug 2024

8/10 Good

Desirie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful except the restaurants wasn’t available . Onky 2 out of 4 or 5 was available
Stayed 4 nights in Aug 2024

8/10 Good

Desirie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful very enjoyable. I had one of the best vacations at work, enjoying the beach and the scenery. All the stuff was so helpful.. One thing I did not like was their restaurants was not available out for restaurants only two was open. They did not warn us ahead of time before we purchased our ticket. We thought all the restaurants were available to us. Other than that. It is a beautiful hotel resort
Stayed 1 night in Aug 2024

10/10 Excellent

Enna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is very clean and nice, but the best part was the entertainment. Enrique, from entertainment, was extremely friendly, outgoing, and funny. I would definitely go back just because of him.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verónica Soledad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio fue increíble, todo el staff siempre fue muy amable, la comida es rica, es un lugar muy tranquilo. Uno de los diferenciales del hotel es el faro el cual cuenta con restaurante y un bar, quizá podrían considerar abrirlo más días
Stayed 6 nights in Aug 2024

10/10 Excellent

lucy c

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff! All in food service, entertainment, maintenance, front desk....amazing people. Only challenege i had is our toilet backling up. We nirmally dont put paper in the toilet, so it was already having problems when we checked in. Each time, once you called a 2nd time, they were prompt. Outside of that, nothing else to say BUT good things. I am not sure what will happen once it changes hands, they were just bought by another resort company.
Stayed 5 nights in Aug 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 3 nights in Aug 2024

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Lucila, Berkeley

Travelled with family and small children
Liked: Cleanliness, staff & service
Customer service was great. Attentive and regularly helpful
Stayed 5 nights in Jul 2024

6/10 Okay

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like that the resort is small and you could walk to the beach. The resort needs to be updated. It says it has 5 restaurants but only one restaurant is open at a time for the buffet and the one out of three for a sit down dinner which you need reservations. The game room/lobby needs AC and maybe more night entertainment.
Stayed 4 nights in Aug 2024

8/10 Good

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Family of 5 with 3 kids ranging from 8-21 and we stayed for 5 nights. The 2 older ones stayed in their own room. Overall we enjoyed ourselves and the service was generally very good. Swim up bar was fantastic. But I recommend ordering at the bar and not the servers by the pool. Difference is liquor selection and pour. At the bar you can make sure you get what you asked for. Was not that crowded so easy to pick chairs by pool and no concern of leaving for a snack. The main point of issue, of the restaurants they have, 2 are ala carte. You have to make reservations and depending on how many nights you stay you can only make one or 2 reservations during your stay. The ala carte food served was EXCELLENT and our server Orlando was the best! But the reservations and dress code is not noted anywhere on Expedia description or the hotels personal website! You must wear long pants and closed toed shoes at these 2 restaurants. It’s 95 degrees, why would I pack pants! Also the ala carte restaurants are not open every day. The buffets and snack bar is. Buffets were good, not great but everyone ate well. The beach had no umbrellas and water is dangerous to swim in. Lastly, 2 days before we left we were told we needed to change room to upgraded rooms due to “maintenance”. Minor nuisance but our upgrade gave us one less bed. We did end up with a sea view room but we were hardly in our room. Hopefully maintenance was to repair ice machines, none worked.
Stayed 5 nights in Aug 2024

8/10 Good

Ronald

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was nice but trying to make reservations to the 3 restaurants were a headache. I wasn’t impressed with the buffets because I really don’t eat Mexican cuisine everyday.
Stayed 4 nights in Jul 2024

6/10 Okay

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024