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Royal Solaris Los Cabos & Spa - All Inclusive

3.5 star property
Beachfront property with calming spa services
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Royal Solaris Los Cabos & Spa - All Inclusive

2 outdoor pools, pool loungers
Courtyard
Free minibar, in-room safe, desk, blackout curtains
5 restaurants, breakfast, lunch, dinner served; international cuisine
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
  • Spa
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Blvd San Jose Lote 10, San José del Cabo, BCS, 23400
  • Playa Hotelera
    4 min walk
  • Plaza Mega Comercial Mexicana
    14 min walk
  • Punta Sur Golf Course
    17 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    20 min drive

Room options

View all photos for Deluxe Balcony Partial Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Balcony Partial Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout curtains
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room, Balcony

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Balcony, Oceanfront

Deluxe Room, Balcony, Oceanfront

Deluxe Room, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout curtains
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Renovated in 2022
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony, Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Partial Sea View

Free minibar, in-room safe, desk, blackout curtains

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Free minibar, in-room safe, desk, blackout curtains

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Sea View

Free minibar, in-room safe, desk, blackout curtains

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About the area

San José del Cabo

An all-inclusive stay in San José del Cabo awaits you at Royal Solaris Los Cabos & Spa - All Inclusive. Within a 30-minute stroll, you'll find Plaza Mega Comercial Mexicana and San Jose del Cabo Art District. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the hot tub. The buffet restaurant, Cafe Solaris, serves international cuisine and is open for breakfast and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Meeting rooms and a conference centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera property include Palmilla Beach and Puerto Los Cabos Golf Course.

What's nearby

  • Playa Hotelera - 4 min walk
  • Plaza Mega Comercial Mexicana - 14 min walk
  • San Jose del Cabo Art District - 3 min drive
  • Puerto Los Cabos - 5 min drive
  • Palmilla Beach - 7 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 20 min drive

Restaurants

  • ‪Zài - ‬3 min walk
  • ‪Latino 8 - ‬5 min walk
  • ‪Javier's - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Nidito - ‬7 min walk

About this property

Royal Solaris Los Cabos & Spa - All Inclusive

Beachfront property with calming spa services
Royal Solaris Los Cabos & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Royal Solaris Los Cabos & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Limited free parking is available on a first-come, first-served basis. A complete renovation of Royal Solaris Los Cabos & Spa - All Inclusive was completed in 2022.

Smoking is allowed in designated areas at this 3.5-star San José del Cabo property.

  • 1 building
  • 390 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2002
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Royal Solaris Los Cabos & Spa - All Inclusive offers 390 accommodations with free minibar items and a safe. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cafe Solaris
  • Marco Polo
  • Panchos
  • Rosmarinus
  • Zai

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Lift (157 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Solaris Los Cabos & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 13 per person (one way)
  • Airport shuttle fee per child: USD 13 (one-way), (from 5 to 12 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royal Solaris Los Cabos All Inclusive All-inclusive property
Royal Solaris Los Cabos All Inclusive San Jose Del Cabo
Royal Solaris Los Cabos San Jose Del Cabo
Royal Solaris Los Cabos
Royal Solaris Los Cabos & Spa - All Inclusive San Jose del Cabo
Royal Solaris Los Cabos All Inclusive Hotel San Jose del Cabo
Royal Solaris Los Cabos All Inclusive San Jose del Cabo
Hotel Royal Solaris Los Cabos & Spa - All Inclusive
Royal Solaris Los Cabos All Inclusive Hotel
Royal Solaris Los Cabos All Inclusive
Royal Solaris Los Cabos & Spa - All Inclusive San Jose del Cabo
Royal Solaris Los Cabos All Inclusive San Jose del Cabo
Royal Solaris Los Cabos Spa All Inclusive
Royal Solaris Los Cabos All Inclusive All-inclusive property
Royal Solaris Los Cabos All Inclusive
Royal Solaris Los Cabos Spa All Inclusive
Royal Solaris Los Cabos & Spa - All Inclusive San José del Cabo

Frequently asked questions

What is the cancellation policy at Royal Solaris Los Cabos & Spa - All Inclusive?

Royal Solaris Los Cabos & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royal Solaris Los Cabos & Spa - All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Royal Solaris Los Cabos & Spa - All Inclusive on 6 Nov 2024 start from AU$587.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royal Solaris Los Cabos & Spa - All Inclusive?

Yep, Royal Solaris Los Cabos & Spa - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Royal Solaris Los Cabos & Spa - All Inclusive?

Yep, Royal Solaris Los Cabos & Spa - All Inclusive is a short 4-minute walk from Playa Hotelera. Fun beach activities include yoga and volleyball.

Is there a spa on site at Royal Solaris Los Cabos & Spa - All Inclusive?

Yep, there is an onsite spa at Royal Solaris Los Cabos & Spa - All Inclusive. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Royal Solaris Los Cabos & Spa - All Inclusive have a pool?

Yep, and guests love it! Royal Solaris Los Cabos & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Royal Solaris Los Cabos & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royal Solaris Los Cabos & Spa - All Inclusive?

Royal Solaris Los Cabos & Spa - All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants.

What makes Royal Solaris Los Cabos & Spa - All Inclusive a romantic place to stay?

1 hot tub and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Royal Solaris Los Cabos & Spa - All Inclusive.

Is Royal Solaris Los Cabos & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Royal Solaris Los Cabos & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Royal Solaris Los Cabos & Spa - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Royal Solaris Los Cabos & Spa - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royal Solaris Los Cabos & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Royal Solaris Los Cabos & Spa - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Royal Solaris Los Cabos & Spa - All Inclusive?

There isn't one on site, but Punta Sur Golf Course is a short 17-minute walk away.

Royal Solaris Los Cabos & Spa - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 621 out of 1728 reviews" "
Rating 8 - Good. 456 out of 1728 reviews" "
Rating 6 - Okay. 319 out of 1728 reviews" "
Rating 4 - Poor. 174 out of 1728 reviews" "
Rating 2 - Terrible. 158 out of 1728 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
My kids and I overall enjoyed our stay at Royal Solaris. We had a lot of fun but I wish it was better explained when reservations had to be made for the restaurants. We were first told first thing in the morning and when I tried going in the app to do it it kept saying it was closed. When I asked the front desk someone else said the restaurant reservations open the day before at 6PM. We only had that night to enjoy reservations there since we had activities planned the rest of the nights. The kids pool was also really nice but could use some more shadded areas and also some renovating of the kids slides since the bottom of them looked a bit black.
Stayed 4 nights in Jul 2024

6/10 Okay

Demetrio

Liked: Cleanliness, staff & service, property conditions & facilities
Night time entertainment isn’t really a thing. Only thing the resort really does is host Karaoke almost every night in the lobby. Besides that staff is extremely friendly. Resort is peaceful and quiet
Stayed 5 nights in Jul 2024

2/10 Terrible

Nashat

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family recently stayed at the Royal Solaris and our experience was far from satisfactory. 1. The air conditioning throughout the facility was not working. When we went up to our room, the AC was not working properly either. Despite multiple complaints, the issue remained unresolved throughout our stay. It was extremely uncomfortable, especially during the hot days. 2. The food at the hotel's restaurants was disappointing. The quality was poor, and we found it difficult to enjoy our meals, especially when we weren’t given the option to make dinner reservations for a proper meal. 3. The staff provided inconsistent information regarding various services and amenities and asked if we had “health issues” so they could help us better. What?? 4. Our entire stay seemed to be deprived by the hotel's loyalty program. You could only reserve dinner if you’re loyalty. You can only get quality liquor and decent service if you're apart of loyalty. For an all inclusive resort and this not being our first trip to Cabo, we found this absolutely absurd. 5. The shower handles in one of our rooms were broken. This added to our discomfort and inconvenience, as it took several requests (4 to be exact) get the issue addressed. We only stayed that first night out of our four day trip and left without a refund and booked at a separate hotel down the street. I highly recommend taking your business elsewhere if you’re considering this hotel.
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Slow Slow Slow check in. Otherwise Good
All is fine. Check in was extremely slow. Took me an hour to check into the hotel
Stayed 1 night in Aug 2024

2/10 Terrible

Stephany

Disliked: Cleanliness, amenities, property conditions & facilities
Food was not good. No AC in the common area. I will not recommend the place
Stayed 4 nights in Jul 2024

4/10 Poor

MARIA INES

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you have another option, go somewhere else. This hotel is just poor. Outdated, dirty, and the food is simply bad. Which is very hard to understand because Mexican food is amazing. I wish I've chosen another hotel. No AC in restaurants and lobby. The hotel offers an asian restaurant, a mexican and a mediterranean. Plus a buffet. The first three are reservation only. Very hard to book, and surprisingly, the restaurants are not even full. The Capitan of Marco Polo (mediterranean food) is very rude. We found two cockroaches in our room.
Stayed 6 nights in Jul 2024

10/10 Excellent

Leonel De Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, staff was friendly. Very good place for the family.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mercedes

Travelled with family and small children, Travelled with group
Disliked: Property conditions & facilities
This property is not well kept food wasn’t great no good entertainment
Stayed 6 nights in Jun 2024

10/10 Excellent

Jordy, elgin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Everything was clean 1015 minute walk to downtown lotta places to eat around there. It’s a nice place. The pool is really nice.
Stayed 4 nights in Apr 2024

6/10 Okay

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall property was quite nice with lots to do for children. Very family friendly. Staff were all very helpful and amazing. Our biggest criticism is that there was no ac at any of the dinning areas, including the restaurants. The main buffet dinning hall was absolutely insufferable and uncomfortable due to the heat and lack of air circulation. 2 doors were opened, no windows opened for the entire hall. It made all our meals unbearable.
Stayed 7 nights in Jul 2024

2/10 Terrible

Afsana

Disliked: Cleanliness, property conditions & facilities
The property has none to low AC around the hotel and in the room and my room was infested with cockroaches.
Stayed 5 nights in Jul 2024

4/10 Poor

Doris

Disliked: Amenities, property conditions & facilities
I wasn't pleased with the property and restaurants located on site.
Stayed 3 nights in Jun 2024

6/10 Okay

Michael C

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Need more air conditioner in the place
Stayed 5 nights in Jul 2024

4/10 Poor

Maria Melissa

Disliked: Cleanliness
Stayed 3 nights in Jul 2024

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service
Air conditioner was Not the best- I did complain about it on my first day Nothing was done to solve problem- there was a few issues with the room
Stayed 6 nights in Jul 2024

8/10 Good

Phebe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Shana Marie

Travelled with family
The worst part is the time share situation. We didn’t get a discount on our room or anything that would require us to listen to a timeshare presentation. The way it’s set up when you first get there, the timeshare person is your greeter who acts like he is there to show you around the hotel. Then you get caught up in a timeshare presentation where they get very rude if you don’t buy into it. I can get more into where they promise you things for sitting through the 90 minute presentation and if you don’t buy they cancel everything and ruin those 90 minutes plus that they stole of your vacation time. Also, the plastic cups they use for drinks seem like throw away cups but they seem to wash and reuse them. The last bad thing is I got the worse case of food poisoning. The cramps felt like labor pain. Overall, the regular staff is friendly and nice and although the hotel needs updating, it is a nice property.
Stayed 4 nights in Jul 2024

6/10 Okay

David, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were great but we picked the wrong place. Property is a bit tired, our shower didn’t work properly and didn’t get fixed after we asked. The sliding door to the balcony didn’t close properly which meant all the outside noise came in and also the noisy aircon was working all the time to keep the temp down. On the flip side the food was pretty good apart from every time we went to a restaurant they asked if we had a booking. Turns out last night we were there we found out we were supposed to download an app to make bookings but no one told us. The outside and pool areas were pretty good but finding a free lounger is a challenge.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ivy America, Las vegas

Stayed 2 nights in Jul 2024

2/10 Terrible

MARIA ANGELICA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are pretty laid back - we do not ask for anything extra. Comfort is a must - that is our goal when we do all-inclusive. There was and is NO aircon in the lobby, buffet area, theatre, or room ( weak). The high temperature was unhealthy for everyone, especially for children and seniors—there were no Fans as an alternative. Food is very limited in choices. No bacon, not even a mimosa in the morning- they say it is only for members... the worst all-inclusive stay I've been to ( and I have ten all-inclusive travels so far in my life) and the worst part was: there are cockroaches in our room ( 3rd Floor) after we upgraded ( with extra charge) from a dumpy smelling room ( that smelled like a wet sock0: Room 258 The staff did not even apologize. When we complained about the heat, they told us, "Yes, we know it's hot—we are hot too!" This was quite rude. Rosario, the one selling the " membership," told me, "Oh, every time I see you, you have a problem to complain about." I corrected her, saying, " Sorry, but I never come to see you—you are the one who keeps on coming to me asking me for membership. " TO ALL MY FELLOW VACATIONERS- PLEASE SPEND YOUR MONEY AND GO SOMEWHERE ELSE. THIS RESORT IS NOT WORTH IT. IT IS OUR WORST VACATION BY FAR.
Stayed 8 nights in Jul 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
We had this vacation booked for months ahead of time and I had been reading reviews and looking for tips or tricks. It seemed that the reviews were all over the map. So we didn't really know what to expect. All I can say is visit the Royal Solaris and make the decision for yourself. Our family had a great time. Room was clean and updated. AC worked great. Customer service is excellent. They put on huge productions daily. Food was ok, some things we loved and some was just okay. But we ate well and have no complaints. Drinks...and lots of them. We did the club membership tour and got comped some tix to a snorkel trip in Cabo San Lucas. It was great. Lots of tropical fish. A school of stingrays and sea turtles. Regarding the sales pitch. You can say no and they don't care, they'll be off to the next guest. Mind you they are good at what they do, so if at the end of 90 minutes you really don't want in, say so and call it. We were interested...slept on it. Went back the next day and guess what? We are members now and can't wait to go back.
Stayed 4 nights in Jul 2024

8/10 Good

Minor, Doral

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
los resturantes buenos, salvo del restaurante principal de Buffet con pocas opciones y muy repetitivo el menú. deben mejorar el servicio al cliente de algunos del staff. bonitos shows
Stayed 6 nights in Jul 2024

4/10 Poor

Sara Victoria Hamilton, Moraga

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is not a 4* or even close to 3*hotel. The food was inconsistent even in the bookable restaurants. Most of the staff were nice but as the week drew on they became more surly. Jokes on them because the end of the week is when we tip. The maid service were exceptional and got a large tip as our room was cleaned very well. It’s also timeshare and call it memberships they get grumpy if you don’t do their sales. The children’s center were great and the slides while small were fun. The pool is cloudy and way too warm. Additionally horror of all horrors it’s a Pepsi hotel.
Stayed 7 nights in Jul 2024

6/10 Okay

Fady

Travelled with family and small children
Liked: Cleanliness, staff & service
The resort was ok nothing so fancy about it, waited long time just get the eoom keys. Rooms r ok water pressure is very low so ifbu have a thick too much hair it s not gon be helpful. The food was the disappointment hit for us,the buffet has almost same stuff every day, they need to season the beef better, the pizza place by the pool is the best thing,the snack bar has flies and ketchup is so watery.the kids water slides are old and slow because they don't push enough water in it. The pool is nice, the entertainment shows were nice,the service with the waiters was ver good.they need to upgrade the facility and the food quality otherwise they ll lose alot
Stayed 6 nights in Jul 2024

6/10 Okay

Vinod

Travelled with family
Liked: Staff & service
Stayed 4 nights in Jul 2024