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Iberostar Selection Hacienda Dominicus - All Inclusive

5.0 star property
Luxury property on the beach, with outdoor pool

Photo gallery for Iberostar Selection Hacienda Dominicus - All Inclusive

Outdoor pool, pool umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
Private beach, sailing, kayaking
Aerial view
Private beach, sailing, kayaking

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
  • Bar
  • Room service

Explore the area

Map
Playa Dominicus, Bayahíbe Beach, San Rafael del Yuma, La Altagracia, 23000
  • Dominicus Beach
    ‪18 min walk‬
  • Bayahibe Beach
    ‪9 min drive‬
  • Casa de Campo Marina
    ‪23 min drive‬
  • La Romana (LRM-La Romana Intl.)
    ‪19 min drive‬

Room options

View all photos for Premium Room, Accessible

Premium bedding, minibar, in-room safe, desk

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Near Pool)

Premium bedding, minibar, in-room safe, desk

Premium Room (Near Pool)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Bayahibe)

Premium bedding, minibar, in-room safe, desk

Premium Room (Bayahibe)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite (Near Beach)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Near Beach)

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Premium bedding
Bathrobes
Hairdryer
  • 43 sq m
  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Room

Premium bedding, minibar, in-room safe, desk

Premium Room

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Tropical View)

Premium bedding, minibar, in-room safe, desk

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Near Pool)

Premium bedding, minibar, in-room safe, desk

Premium Room (Near Pool)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (1 person)

Premium bedding, minibar, in-room safe, desk

Premium Room (1 person)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Tropical View)

Premium bedding, minibar, in-room safe, desk

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Premium bedding
Bathrobes
Hairdryer
  • 43 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Suite (Roof Top)

Premium bedding, minibar, in-room safe, desk

Suite (Roof Top)

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Premium bedding
Bathrobes
Hairdryer
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite (Near Beach)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Near Beach)

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Premium bedding
Bathrobes
Hairdryer
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Roof Top)

Premium bedding, minibar, in-room safe, desk

Suite (Roof Top)

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Premium bedding
Bathrobes
Hairdryer
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Lighthouse)

Premium bedding, minibar, in-room safe, desk

Suite (Lighthouse)

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Premium bedding
Bathrobes
Hairdryer
  • 52 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Room (Bayahibe)

Premium bedding, minibar, in-room safe, desk

Premium Room (Bayahibe)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Suite (Lighthouse)

Premium bedding, minibar, in-room safe, desk

Suite (Lighthouse)

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Premium bedding
Bathrobes
Hairdryer
  • 52 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Last room available

Premium bedding, minibar, in-room safe, desk

Last room available

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Separate bedroom
Premium bedding
Bathrobes
Hairdryer
  • 43 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Last room available

Premium bedding, minibar, in-room safe, desk

Last room available

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Premium bedding, minibar, in-room safe, desk

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Promo)

Premium bedding, minibar, in-room safe, desk

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Promo)

Premium bedding, minibar, in-room safe, desk

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Ceiling fan
Bathrobes
Hairdryer
Eco-friendly toiletries
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

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4.4 out of 5, Excellent, (1006)
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About the area

Bayahíbe

A luxury stay in San Rafael del Yuma awaits you at Iberostar Selection Hacienda Dominicus - All Inclusive. You'll be within a 20-minute walk of Dominicus Beach and 3.4 km (2.1 mi) from East National Park. Highlights at this all-inclusive property include 5 restaurants, 6 bars/lounges and a full-service spa. .A day of pampering at Spa Sensations can include Thai massages and Ayurvedic treatments. The restaurant, El Ingenio, serves international cuisine and is open for breakfast, lunch and dinner. The property's own poolside bar is a nice place to enjoy a drink. Spend the day at the private beach and enjoy the on-site outdoor swimming pool, nightclub and free kids' club. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free valet parking. .Attractions within a 30-minute drive of this 5-property class San Rafael del Yuma property include Bayahibe Beach and La Romana Port.

What's nearby

  • Dominicus Beach - 18 min walk - 1.5 km
  • Monumento Natural Punta Bayahibe - 5 min drive - 4.4 km
  • Bayahibe Beach - 9 min drive - 4.3 km
  • La Romana Port - 22 min drive - 24.9 km
  • Casa de Campo Marina - 23 min drive - 24.7 km

Getting around

  • La Romana (LRM-La Romana Intl.) - 19 min drive

Restaurants

  • ‪Dreams Dominicus Bordeaux Restaurant - ‬10 min walk
  • ‪Dream Dominicus Portofino Restaurant - ‬11 min walk
  • ‪La Terraza - ‬16 min walk
  • ‪mylos restaurant - ‬14 min walk
  • ‪Flying Fish - ‬6 min walk

About this property

Iberostar Selection Hacienda Dominicus - All Inclusive

Luxury property on the beach, with outdoor pool
Iberostar Selection Hacienda Dominicus - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply step outside to unwind on the property's beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Iberostar Selection Hacienda Dominicus - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a hot tub and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star San Rafael del Yuma property.

  • 504 guestrooms or units
  • 2 levels
  • 5 dining venues
  • 6 bars or lounges
  • Conference rooms
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Iberostar Selection Hacienda Dominicus - All Inclusive offers 504 air-conditioned accommodations with minibars and video game consoles. Rooms open to balconies. Beds feature premium bedding. Plasma televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sensations has massage/treatment rooms. Services include Thai massages and massages. A variety of treatment therapies are provided, including Ayurvedic.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Ingenio
  • Gourmet
  • La Geisha
  • La Hacienda
  • La Spiaggia Buffet

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a private beach
  • On the waterfront
  • Pool umbrellas

Full-service spa

  • Ayurvedic treatments
  • Spa treatment rooms
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Pay films
  • Plasma TV with satellite channels
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number of guests checking in varies from the number established at booking.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

All Inclusive Iberostar Hacienda Dominicus
Dominicus Hacienda
Hacienda Dominicus
Hacienda Dominicus Iberostar
Iberostar Dominicus
Iberostar Hacienda
Iberostar Hacienda Dominicus
Iberostar Hacienda Dominicus All Inclusive
Iberostar Hacienda Dominicus All Inclusive Bayahibe
Iberostar Hacienda Dominicus Bayahibe
Iberostar Hacienda Dominicus Dominican Republic/Bayahibe
Iberostar Hacienda Dominicus Hotel Bayahibe
Iberostar Hotel Bayahibe
Iberostar Hotel Hacienda Dominicus
Iberostar La Romana
Iberostar Hacienda Dominicus All Inclusive San Rafael Del Yuma
Iberostar Selection Hacienda Dominicus
Iberostar Hacienda Dominicus All Inclusive
Iberostar Selection Hacienda Dominicus All Inclusive

Frequently asked questions

What is the cancellation policy at Iberostar Selection Hacienda Dominicus - All Inclusive?

Iberostar Selection Hacienda Dominicus - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Selection Hacienda Dominicus - All Inclusive?

Yep, Iberostar Selection Hacienda Dominicus - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Selection Hacienda Dominicus - All Inclusive?

Yep, Iberostar Selection Hacienda Dominicus - All Inclusive is a short 18-minute walk from Dominicus Beach. Fun beach activities include kayaking and sailing.

Is there a spa on site at Iberostar Selection Hacienda Dominicus - All Inclusive?

Yep, Spa Sensations is available for guests. You'll enjoy services like Thai massages.

Does Iberostar Selection Hacienda Dominicus - All Inclusive have a pool?

Iberostar Selection Hacienda Dominicus - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Iberostar Selection Hacienda Dominicus - All Inclusive?

Iberostar Selection Hacienda Dominicus - All Inclusive features a private beach, a full-service spa and a nightclub. All guestrooms come with premium bedding and 24-hour room service.

What makes Iberostar Selection Hacienda Dominicus - All Inclusive a romantic place to stay?

1 hot tub and a private beach, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Iberostar Selection Hacienda Dominicus - All Inclusive.

Is Iberostar Selection Hacienda Dominicus - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Iberostar Selection Hacienda Dominicus - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Selection Hacienda Dominicus - All Inclusive?

No, Iberostar Selection Hacienda Dominicus - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Selection Hacienda Dominicus - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Selection Hacienda Dominicus - All Inclusive?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Iberostar Selection Hacienda Dominicus - All Inclusive?

No, pets are not allowed.

Iberostar Selection Hacienda Dominicus - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 1000 reviews
Rating 8 - Good. 290 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 29 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
One of serious problem to come in and out of water in the beach. Food verity options is second. No English speaking workers. Nice , beautiful, clean and quiet aria.
Stayed 6 nights in Nov 2024

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the rooftop suite and had VIP access during our stay. The resort is beautiful! Spend the extra money to go this route. You also get access to the more upscale cabanas. The buffet food was extremely subpart, so make reservations to restaurants ahead of time. The staff was incredible everywhere. If you're looking to do a lot of excursions, understand that many are located an hour and fifteen minutes away. We probably would've only done one if we knew that. Monkey land was our favorite excursion! We went the second week of November, and it was overcast a lot. If you're into that, book then. Overall, it was a good experience, but we likely won't revisit.
Stayed 4 nights in Nov 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Irina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, beach is beautiful. Food mediocre at best. Entertainment went down from previous visits and could be improved.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ruslan

Stayed 7 nights in Nov 2024

10/10 Excellent

ANABEL

Liked: Cleanliness, staff & service, property conditions & facilities
Great entertainment, great customer service, beach was beautiful,
Stayed 4 nights in Nov 2024

10/10 Excellent

Brisely

Liked: Cleanliness, staff & service, property conditions & facilities
Great family vacation
Stayed 4 nights in Nov 2024

10/10 Excellent

Silvia

Travelled with family
Liked: Amenities
Very friendly personnel
Stayed 4 nights in Nov 2024

10/10 Excellent

Deivi

Liked: Cleanliness, staff & service, property conditions & facilities
Alll was great
Stayed 6 nights in Oct 2024

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the personnel,the food,the cleanness etc
Stayed 3 nights in Sep 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iberostar hacienda Dominicus is an excellent place to vacation either with family or a group of friends. The staff is the friendliest and hard working. Everyone in the hotel makes you feel like family. The entertainment team are the most fun and make sure you have a great time. The drinks are premium and the food is fresh. Highly recommend this resort.
Stayed 8 nights in Sep 2024

6/10 Okay

Terry Don

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The food was good, but the bartenders at the pool and in the lobby bar were not attentive. We will not go back to this resort because of the poor service.
Stayed 7 nights in Jul 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was evident that the staff took great pride in working for Iberostar. The hospitality was 5 star. Seeing the workers around the property ensuring that it was maintained well, was a plus. Some of the minus's - the lock on the sliding doors in our room wasn't secure (front desk made aware) and hot water for showers was non existent. Would have settled for lukewarm water, it never happened.
Stayed 5 nights in Jul 2024

6/10 Okay

Ricardo Alejandro Stambuk, Wilton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff is friendly and supportive. The cleanliness standards are subpar, especially in the bar areas!
Stayed 6 nights in Jul 2024

2/10 Terrible

John

Stayed 5 nights in Jul 2024

6/10 Okay

Sue

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Cons: Rooms (old and not very clean), Lunch buffet at the beach (had limited seating and we were turned away), beach facilities (could be cleaned more often), guest (this is a strange one, but we did not feel as welcome- like we didn’t belong there, and they fought us for a beach lounge even though there was no one sitting on it or near it, and no personal items suggesting it was taken- never experienced this anywhere else). Pros: Staff ( incredibly friendly!), beach (beautiful, clean, and calm), the common spaces (beautiful and spacious), the resort at night (romantic), the staff and kid’s entertainment was nice and the staff were wonderful with kids. Tips: eat at the restaurants (better food than buffet), drinks are the reception bar were great, to secure a beach lounger, get there early, the rooms near the main buffet area seems to have a nicer and quieter atmosphere/ view than rooms near the beach/pool.
Stayed 4 nights in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Excellent experience
Stayed 5 nights in Jul 2024

10/10 Excellent

Ramon Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities
The beach
Stayed 5 nights in May 2024

4/10 Poor

Denisse

Travelled with family
Disliked: Staff & service
This is a beautiful hotel that lacks customer service skills and more. The check in and check out is horrible. The check in process is slow and they allowed people to skip the line,. Even though there were only a few vacationers in front of us, we waited it 30 minutes to checked in. The lobby has about 20 ceiling fans that weren't working, so we were sweating the entire time. The food isnt great, and it takes forever to get service. The shows are terrible. Finally, I won't stay in this hotel or any Iberostar.
Stayed 4 nights in May 2024

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is incredible and the entertainment team was a blast! Tons of activities to do during the day and shows at night. Did water aerobics in ocean, dance lessons by pool too. The beautiful grounds were so nice to walk around and fun to see the peacock, ducks, and fish too. Would definitely return!
Stayed 7 nights in May 2024

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful. The people were very nice, but the air conditioning didn’t work very well and we were damp the entire week. There was nowhere we could go where it wasn’t damp clothes and towels never dried.
Stayed 7 nights in May 2024

2/10 Terrible

ANTHONY

Travelled with family
Disliked: Staff & service, property conditions & facilities
Information terrible Staff lack of knowledge of the hotels policy Old facilities Restaurants bookings impossible Upgrade policy and prices terrible
Stayed 14 nights in Apr 2024

8/10 Good

Yuriy, West Roxbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, beautiful grounds, birds and ponds. Buildings are old, but well maintained. Beach is very nice.
Stayed 7 nights in Mar 2024

10/10 Excellent

Abdelhakim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place food beech
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark Joseph

Stayed 7 nights in Mar 2024