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Shangri-La Rasa Ria, Kota Kinabalu

5.0 star property
On private beach with 2 outdoor pools, near Dalit Beach

Photo gallery for Shangri-La Rasa Ria, Kota Kinabalu

2 outdoor pools, pool umbrellas, pool loungers
Exterior
Private beach, white sand, free beach cabanas, sun-loungers
Garden Executive Suite (King)
Gazebo

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Bar
The current price is AU$256
includes taxes & fees
24 Mar - 25 Mar

Explore the area

Map
Pantai Dalit, Kota Kinabalu, Tuaran, Sabah, 89208
  • Dalit Beach
    ‪5 min walk‬
  • Dalit Bay Golf & Country Club
    ‪6 min walk‬
  • Karambunai Peninsula
    ‪4 min drive‬
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪53 min drive‬

Room options

View all photos for Ocean Junior Garden View Suite (Twin)

In-room safe, desk, laptop workspace, blackout curtains

Ocean Junior Garden View Suite (Twin)

Highlights

Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Pillow menu
  • 90 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Ocean Junior Seaview Suite (King)

In-room safe, desk, laptop workspace, blackout curtains

Ocean Junior Seaview Suite (King)

Highlights

Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Pillow menu
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Junior Garden View Suite (King)

In-room safe, desk, laptop workspace, blackout curtains

Ocean Junior Garden View Suite (King)

Highlights

Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Pillow menu
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Junior Seaview Suite (Twin)

In-room safe, desk, laptop workspace, blackout curtains

Ocean Junior Seaview Suite (Twin)

Highlights

Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Pillow menu
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Deluxe Family Room

Garden Deluxe Family Room

Garden Deluxe Family Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Day bed
Blackout curtains
Ceiling fan
  • 36 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe (King)

In-room safe, desk, laptop workspace, blackout curtains

Garden Deluxe (King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Day bed
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Executive Suite (King)

Garden Executive Suite (King)

Garden Executive Suite (King)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
  • 73 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe (Twin)

Garden Deluxe (Twin)

Garden Deluxe (Twin)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Day bed
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Superior Rainforest (King)

Garden Superior Rainforest (King)

Garden Superior Rainforest (King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Day bed
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Superior Rainforest (Twin)

Garden Superior Rainforest (Twin)

Garden Superior Rainforest (Twin)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Day bed
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Ocean Junior Garden View Family Suite

Ocean Junior Garden View Family Suite

Ocean Junior Garden View Family Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Seaview (King)

Garden Deluxe Seaview (King)

Garden Deluxe Seaview (King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Day bed
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Seaview (Twin)

Hair dryer, bathrobes, slippers, bidet

Garden Deluxe Seaview (Twin)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Day bed
Blackout curtains
Ceiling fan
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

Similar properties

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  • Spa
3.9 out of 5, Good, (766)
The price is AU$170
for 1 room
includes taxes & fees
17 Mar - 18 Mar
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About the area

Tuaran

At Shangri-La Rasa Ria, Kota Kinabalu, you'll be 0.4 km (0.2 mi) from Dalit Beach and 15.5 km (9.6 mi) from Upside Down House. Highlights at this beachfront resort include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The family restaurant, Kozan Teppanyaki, serves Japanese cuisine and is open for lunch and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site golf course and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle. .With a stay at this Tuaran resort, you'll be 17.5 km (10.9 mi) from Tamparuli Suspension Bridge.
View more Resorts in TuaranOpens in a new window

What's nearby

  • Dalit Beach - 5 min walk
  • Dalit Bay Golf & Country Club - 6 min walk
  • Tuaran Crocodile Farm - 6 min drive
  • 1Borneo Hypermall - 28 min drive
  • Nexus Golf Resort Karambunai - 28 min drive

Getting around

  • Tanjung Aru Station - 36 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 53 min drive

Restaurants

  • ‪Gerai Lokan Panggang & Kelapa Bakar - ‬12 min drive
  • ‪Coffee Terrace - ‬1 min walk
  • ‪Gayang Seafood Restaurant 佳揚海鮮樓 - ‬10 min drive
  • ‪Our Land Eco Farm - ‬10 min drive
  • ‪D'Dalit Transit Restaurant - ‬5 min drive

About this property

Shangri-La Rasa Ria, Kota Kinabalu

On private beach with 2 outdoor pools, near Dalit Beach
Some rates at Shangri-La Rasa Ria, Kota Kinabalu are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Shangri-La Rasa Ria, Kota Kinabalu, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this Tuaran resort.

  • 499 guestrooms or units
  • 6 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 1996
  • Buffet breakfast (free)
  • Karaoke
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Bar on the beach
  • Bar by the pool
Shangri-La Rasa Ria, Kota Kinabalu offers 499 air-conditioned accommodations with a safe and complimentary bottles of water. A pillow menu is available. This Tuaran resort provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Bathrooms include bathrobes, slippers, bidets and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

Chinese (Mandarin), English, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 10:00 AM to 8:00 PM at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Coffee Terrace
  • Kozan Teppanyaki
  • Oceano Modern Grill
  • Tepi Laut
  • The Eighth

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf clubs/equipment
  • Golf lessons
  • Health club
  • Hiking/biking trails
  • Horseback riding/rentals
  • Karaoke
  • Kayaking
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Rock climbing
  • Sailing
  • Surfing/bodyboarding
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Rasa Ria, Kota Kinabalu

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 200 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Alipay, Apple Pay, Boost, DuitNow, MaybankPay, Samsung Pay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, mobile payments, Alipay, Apple Pay, Boost, DuitNow and MaybankPay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Shangri-La's Rasa Ria
Shangri-La's Rasa Ria Resort
Shangri-La's Rasa Ria Resort Tuaran
Shangri-La's Rasa Ria Tuaran
Shangri La's Rasa Ria Resort Spa
Shangri-La Rasa Ria, Kota Kinabalu Resort
Shangri-La Rasa Ria, Kota Kinabalu Tuaran
Shangri-La Rasa Ria, Kota Kinabalu Resort Tuaran

Frequently asked questions

What is the cancellation policy at Shangri-La Rasa Ria, Kota Kinabalu?

Shangri-La Rasa Ria, Kota Kinabalu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Rasa Ria, Kota Kinabalu?

As of 3 Mar 2025, prices found for a 1-night stay for 2 adults at Shangri-La Rasa Ria, Kota Kinabalu on 24 Mar 2025 start from AU$256.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Rasa Ria, Kota Kinabalu?

Yep, Shangri-La Rasa Ria, Kota Kinabalu has a free self car park.

Are there any beaches close to Shangri-La Rasa Ria, Kota Kinabalu?

Yep, Shangri-La Rasa Ria, Kota Kinabalu is a short 5-minute walk from Dalit Beach. Fun beach activities include volleyball, body boarding and kayaking. You can also find boat tours.

Is there a spa on site at Shangri-La Rasa Ria, Kota Kinabalu?

Yep, there is an onsite spa at Shangri-La Rasa Ria, Kota Kinabalu. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Shangri-La Rasa Ria, Kota Kinabalu have a pool?

Shangri-La Rasa Ria, Kota Kinabalu has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Shangri-La Rasa Ria, Kota Kinabalu have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Shangri-La Rasa Ria, Kota Kinabalu?

Shangri-La Rasa Ria, Kota Kinabalu features a private beach, 2 outdoor pools and a full-service spa.

Is Shangri-La Rasa Ria, Kota Kinabalu family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Shangri-La Rasa Ria, Kota Kinabalu is a hit with families.

Does Shangri-La Rasa Ria, Kota Kinabalu serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Rasa Ria, Kota Kinabalu?

Yep, there's a free airport shuttle that runs from 10:00 AM - 8:00 PM at scheduled times.

Is there a bar or restaurant at Shangri-La Rasa Ria, Kota Kinabalu?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Rasa Ria, Kota Kinabalu?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Rasa Ria, Kota Kinabalu?

No, pets and service animals are not allowed.

Is there a golf course on site at Shangri-La Rasa Ria, Kota Kinabalu?

Yep, Shangri-La Rasa Ria, Kota Kinabalu has an 18-hole golf course. Golf lessons, golf clubs and a golf pro shop are available.

Shangri-La Rasa Ria, Kota Kinabalu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1005 reviews
Rating 8 - Good. 218 out of 1005 reviews
Rating 6 - Okay. 43 out of 1005 reviews
Rating 4 - Poor. 27 out of 1005 reviews
Rating 2 - Terrible. 23 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of luxury in Sabah.
This was a lovely hotel. The breakfast was fantastic with so many choices. Restaurants seemed very expensive but we were not on a package. Staff were wonderful, great pools and gardens.
Stayed 3 nights in Nov 2024

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Head of concierge Sopry was amazing sorting everything out. Allen was at the airport to take us to the hotel and was also very helpful.
Stayed 5 nights in Nov 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time I arrived and was greeted by Alfio, who cheered me up and arranged activities, a bubble bath in my room, to dinning with Clifford, Peachy, and Aldridge at the Japanese restaurant. Food was extraordinary. Sharon who made the morning sunrise hike at the reserve unbelievable perfect. Dora and Hassini at the spa are amazing!!! Best hands ever!!! Melvin who arranged amazing tours on the resort. Ms. Fiona the GM of the resort who was gracious and kind and a perfect example and reflection of the staff’s heart and soul. This is definitely a piece of heaven and I was blessed to be surrounded by such an incredible place. My stay could not have been more special and perfect.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent and the staff were fantastic.
Stayed 7 nights in Sep 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tropical beach resort with extras...
One of the finest resorts I've been to while not being overly lux and reasonably priced. Helpful smiling staff. Amazing food quality and variety. Well appointed quiet rooms. Vacant beach! A huge nature reserve adjacent, worth exploring with trained guides on premises.
Stayed 4 nights in Sep 2024

10/10 Excellent

JUNG HYUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
가족들과 함께 여행했는데 조부모님, 아이들 모두 만족하였습니다. 가족여행으로 추천합니다. 휴대폰은 저와 가족이 1번씩 잃어버렸는데 직원들의 노력으로 금방 찾을 수 있었습니다. 그들은 세심하고 사려깊고 친절하며 성실했습니다. 코타키나발루 최고의 리조트였습니다.
Stayed 4 nights in Aug 2024

6/10 Okay

Anton

Liked: Staff & service, property conditions & facilities
Stayed 10 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Plamen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Sang Jun

Liked: Cleanliness, staff & service
Maybe need some sRenovation …
Stayed 4 nights in Aug 2024

10/10 Excellent

Douglas

Stayed 3 nights in Jul 2024

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the property and the grounds, however we were a long way frrom anywhere, which sometimes is good
Stayed 7 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The access to the nature reserve was excellent, with the staff and service all top notch. A great experience for out of the city, and a very well managed resort.
Stayed 9 nights in Jul 2024

10/10 Excellent

NESAKUMARAN

Stayed 4 nights in Jun 2024

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services. Comfortable stay.
Stayed 1 night in Jun 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay, room was lovely with fantastic views of the gardens and ocean. Only downside I would say is the service around the pool is very slow. We also wasn't keen on the chinese restaurant, but really enjoyed the teppanyaki. Also enjoyed our time around the sunset bar until the sand flies come out.
Stayed 4 nights in Jun 2024

10/10 Excellent

Phissamay, KEY WEST

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. They were friendly and accommodating. The resort was beautiful and very clean.
Stayed 4 nights in Jun 2024

4/10 Poor

Pei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Here's a draft of your review for posting on Expedia: --- **Rating: 3/5** We recently stayed at the Shangri-La resort and had a mixed experience. While the service and facilities were generally good, there were a couple of significant drawbacks. Firstly, the prices within the resort were surprisingly high, comparable to major Australian cities. This made dining and other activities quite expensive, which didn't feel reasonable considering the location. Secondly, the beach, which is a key feature of the resort, was disappointing. Due to ocean currents, the beach was dirty and lacked the expected tropical charm. This was a major letdown as a beautiful beach is central to the appeal of a beach resort. Overall, while the service and amenities were commendable, the high prices and underwhelming beach detracted from our overall experience.
Stayed 6 nights in Jun 2024

8/10 Good

Chuan-Yean

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Kuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in May 2024

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, huge property. 4 restaurants, food ok and expensive .2 great pools and right on the beach. As a note...... it's very, very hot so the ocean is really warm. We ended up sitting by the pool.
Stayed 2 nights in May 2024

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Sarah

Stayed 3 nights in May 2024

2/10 Terrible

SAFA

Stayed 1 night in May 2024