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Fiesta Resort Central Pacific - All Inclusive

3.5 star property
Beachfront property with calming spa services
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Fiesta Resort Central Pacific - All Inclusive

Aerial view
Front of property - evening/night
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
5 bars/lounges, poolside bar
Interior entrance

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Hot tub
    Hot tub
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
El Roble 23, El Roble, Puntarenas, 5400
  • Puntarenas Beach
    4 min walk
  • Playa San Isidro
    12 min walk
  • Playa Doña Ana
    18 min walk
  • Puntarenas (JAP-Chacarita)
    6 min drive

Room options

View all photos for Fiesta 2 Doubles

Fiesta 2 Doubles

Fiesta 2 Doubles

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Double Beds

View all photos for Accesibility Preference 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Accesibility Preference 1 King Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Fiesta 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Fiesta 1 King Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Accesibility Preference 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Accesibility Preference 2 Double Beds

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 3
  • 2 Double Beds

View all photos for JR Suite Garden View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

JR Suite Garden View

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Double Room

Family Double Room

Family Double Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for JR Honeymoon Suite

JR Honeymoon Suite

JR Honeymoon Suite

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for JR Suite Pool View

JR Suite Pool View

JR Suite Pool View

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Ocean View 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Ocean View 1 King Bed

Highlights

Balcony
Air conditioning
Heating
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Ocean View 2 Double Beds

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Down duvet
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fiesta Double

Fiesta Double

Fiesta Double

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Down duvet
Egyptian cotton bed sheets
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Puerto Azul Hotel y Club Náutico
Pool
Breakfast included
Kids pool
Parking included
3.8 out of 5, Good, (773)
The price is AU$121
for 1 night
includes taxes & fees
13 Oct - 14 Oct
Puerto Azul Hotel y Club Náutico

About the area

El Roble

An all-inclusive stay in El Roble awaits you at Fiesta Resort Central Pacific - All Inclusive. Within a 5-minute stroll you'll find Puntarenas Beach and Playa San Isidro within a 15-minute walk. Highlights at this beachfront property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Heliconia Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, Calypso, serves international cuisine and is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site nightclub and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 3.5-property class El Roble property include Marina Los Sueños and Herradura Beach.

What's nearby

  • Puntarenas Beach - 4 min walk
  • Playa Doña Ana - 18 min walk
  • Playa Boca de Barranca - 2 min drive
  • Caldera Port - 9 min drive
  • Puntarenas Pier - 17 min drive

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 82 min drive

Restaurants

  • ‪Restaurante La Macarela - ‬4 min walk
  • ‪La Sirena - ‬3 min walk
  • ‪Restaurante Calypso - ‬3 min walk
  • ‪Malecon bar by Hilton - ‬2 min walk
  • ‪El Pelícano Beach Club - ‬3 min walk

About this property

Fiesta Resort Central Pacific - All Inclusive

Beachfront property with calming spa services
Fiesta Resort Central Pacific - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Fiesta Resort Central Pacific - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and Access to hot tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this property measures 6297 square feet (585 square metres) and includes conference space. A children's pool, a nightclub, and a fitness centre are also featured at the family-friendly Fiesta Resort Central Pacific - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3.5-star El Roble property is smoke free.

  • 315 guestrooms or units
  • 3 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Conference rooms
  • 6297 sq ft of conference space
  • 585 sq. m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Fiesta Resort Central Pacific - All Inclusive offers 315 accommodations with MP3 docking stations and a safe. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Heliconia Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Calypso
  • El Pelicano
  • La Macarela
  • Macondo

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 6,297 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Outdoor treatment areas
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Dryer
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from 18 October 2023 to 4 October 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Doubletree All Inclusive
Doubletree Hilton Central Pacific All Inclusive
Doubletree Hilton Central Pacific All Inclusive Puntarenas
Fiesta Resort Central Pacific All Inclusive Barranca
Fiesta Resort Central Pacific All Inclusive
Fiesta Central Pacific All Inclusive Barranca
Fiesta Central Pacific All Inclusive
Doubletree By Hilton Central Pacific All Inclusive
Fiesta Resort Central Pacific Barranca
Fiesta Central Pacific Barranca
Fiesta Central Pacific
Hotel Fiesta Resort Central Pacific Barranca
Barranca Fiesta Resort Central Pacific Hotel
Hotel Fiesta Resort Central Pacific
Fiesta Resort Central Pacific All Inclusive
Doubletree By Hilton Central Pacific All Inclusive
Hotel Fiesta Resort Central Pacific - All Inclusive Barranca
Fiesta Resort Central Pacific All Inclusive Barranca
Fiesta Central Pacific All Inclusive Barranca
Barranca Fiesta Resort Central Pacific - All Inclusive Hotel
Hotel Fiesta Resort Central Pacific - All Inclusive
Fiesta Resort Central Pacific - All Inclusive Barranca
Fiesta Resort Central Pacific All Inclusive
Fiesta Central Pacific All Inclusive
Fiesta Resort Central Pacific
Doubletree By Hilton Central Pacific All Inclusive
Fiesta Resort Central Pacific All Inclusive
Fiesta Resort Central Pacific - All Inclusive El Roble

Frequently asked questions

What is the cancellation policy at Fiesta Resort Central Pacific - All Inclusive?

Fiesta Resort Central Pacific - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Resort Central Pacific - All Inclusive?

As of 29 Sept 2024, prices found for a 1-night stay for 2 adults at Fiesta Resort Central Pacific - All Inclusive on 9 Oct 2024 start from AU$315.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Resort Central Pacific - All Inclusive?

Yep, Fiesta Resort Central Pacific - All Inclusive has a free self car park.

Are there any beaches close to Fiesta Resort Central Pacific - All Inclusive?

Yep, Fiesta Resort Central Pacific - All Inclusive is a short 4-minute walk from Puntarenas Beach. Fun beach activities include volleyball.

Is there a spa on site at Fiesta Resort Central Pacific - All Inclusive?

Yep, Heliconia Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Fiesta Resort Central Pacific - All Inclusive have a pool?

Yep, and guests recommend it! Fiesta Resort Central Pacific - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Fiesta Resort Central Pacific - All Inclusive?

Fiesta Resort Central Pacific - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub. All guestrooms come with pillowtop beds and premium bedding.

What makes Fiesta Resort Central Pacific - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Fiesta Resort Central Pacific - All Inclusive.

Is Fiesta Resort Central Pacific - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Fiesta Resort Central Pacific - All Inclusive is a hit with families.

Is there a free airport shuttle available at Fiesta Resort Central Pacific - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Fiesta Resort Central Pacific - All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fiesta Resort Central Pacific - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fiesta Resort Central Pacific - All Inclusive?

No, pets are not allowed.

Fiesta Resort Central Pacific - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 430 out of 1065 reviews" "
Rating 8 - Good. 292 out of 1065 reviews" "
Rating 6 - Okay. 180 out of 1065 reviews" "
Rating 4 - Poor. 84 out of 1065 reviews" "
Rating 2 - Terrible. 79 out of 1065 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Hannah

Travelled with group
Liked: Staff & service
Very nice resort but rooms are outdated and food is not the best but overall had a good time.
Stayed 4 nights in Jun 2024

4/10 Poor

Luis

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The grounds around the pools areas are nice. The rooms are in need a lot of work. It feels like an 80s motel on the cheaper rooms
Stayed 1 night in Jun 2024

2/10 Terrible

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
No knowledge proper in gluten allergies. Check in took one hour. No towels in the room. Staff was friendly but food options terrible. My wife had a terrible allergic reaction to their already-identified gluten free food
Stayed 1 night in Jun 2024

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
The property was clean and very well maintained. That being said the rooms were a bit cramped and quite basic. The meals were ok. It was a great value.
Stayed 5 nights in Jun 2024

10/10 Excellent

Craig

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 4 nights in Jun 2024

10/10 Excellent

Amanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is well-maintained with ongoing renovations in each building. The food at the three à la carte restaurants was excellent. The staff, including receptionists Miguel and Eduardo, as well as paramedics Max and Bryan, were very friendly and helpful. Every night, there are dancing and comedy shows suitable for all ages, though they are all in Spanish. Special thanks to the representative Bryan who ensured we understood and enjoyed the shows by translating between Spanish and English.
Stayed 6 nights in Jun 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aceptable
Lugar agradable... Las instalaciones y el entretenimiento son aceptables... las habitaciones también son bonitas y cómodas.. la comida si bien es buena tal vez podría mejorarse con más variedad de carnes. Por lo demás un lugar aceptable de acuerdo con las tarifas que cobran
Stayed 2 nights in Jun 2024

10/10 Excellent

Andrea

Travelled with family, Travelled with partner
Great
Stayed 2 nights in Jun 2024

8/10 Good

Oliver

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Allan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tour excelente
Todo fue súper cool excelente lugar para compartir con amigos buen ambiente y la atención inmejorable
Stayed 1 night in Jun 2024

8/10 Good

beau

Liked: Staff & service, room comfort
Couples trip
Overall was good but food not to great
Stayed 2 nights in Jun 2024

10/10 Excellent

stacie

Stayed 4 nights in Jun 2024

6/10 Okay

Dani

Liked: Cleanliness, amenities
Bonito pero ha decaído mucho
Stayed 4 nights in Jun 2024

6/10 Okay

Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Is an old hotel and it needs new investors to be what it was Also the food and variety are not plenty good is just not bad
Stayed 2 nights in Apr 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just a nice all inclusive hotel near San Jose
Stayed 2 nights in Jun 2024

6/10 Okay

chelsea

Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Amirany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really nice, the food is delicious and all the staff was very helpful and kind. Only thing to improve is the rooms' amenities and condition, the structure and furniture look quite old; and it would be very nice to have a small fridge to keep cold beverages.
Stayed 3 nights in May 2024

8/10 Good

Kern

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, delicious meals and ease of availability to tours. Check-in process took longer than expected and access to some restaurants is dependent on the length of stay (found this out after we made reservation). Overall though it was a good experience.
Stayed 3 nights in May 2024

4/10 Poor

Jacqueline

Disliked: Amenities
Stayed 2 nights in May 2024

10/10 Excellent

Llomar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing, I suggest the late check out to be the same as the day pass
Stayed 1 night in May 2024

6/10 Okay

Samuel

Travelled with group
Liked: Staff & service
Disliked: Amenities
Pros: Tasty food, unlimited drinks, cool events. The VIP pool was nice to have since there were hardly any kids in it. VIP access also made breakfast and lunch more enjoyable being able to eat at the restaurants without reservations. The English speaking staff were mostly happy to help us learn some Spanish here and there. Cons: Even though we had VIP they did not give us the VIP Rooms. Our room was right against the main pools, as were most rooms. The pools were blasting music until 2am, and the families would go out and get noisy by 8am. Landscaping started at 8am as well with loud machines. Our rooms were extremely basic, they could use a lot of work touching up trims and other areas also. Buffet was not all day, so if you wanted a meal at odd hours it was not easy to accomplish. Late night food options was pretty much only French fries. I thought it was supposed to have boogie boards and surfboards, but they didn’t. Most staff spoke decent English, lots of them didn’t speak any. We were the only English speaking guests at the whole resort during our stay. The bordering areas outside of the resort were dirty beaches and barbed wire fences. Side note, sunscreen was $35 for a bottle of rub on spf30
Stayed 8 nights in May 2024

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort and Relaxing Vacation Getaway
This resort was great. It's clean, staff are friendly and amazingly with the amount of people there they would remember you. There wasn't a lot of vegan options for my girlfriend but the staff went above and beyond to try and accommodate her diet needs when needed.
Stayed 7 nights in May 2024

4/10 Poor

Corey

Travelled with family
Disliked: Staff & service, amenities
While the public areas of this resort are decent, there were a lot of issues in terms of administration and systems that made for a negative experience for us. For context, we stayed only one night as a stopover on our way from Monteverde area to points further south. The check-in process was a disaster. We arrived right at 3pm check-in time and there were 6 lines of people, with only staff and no apparent system to connect the lines with the staff. Then 2 staff members disappeared (as the lines grew longer)...ultimately it took us nearly 40 minutes to get checked in. The check-in staff were kind of dour--but I'd blame that on management for putting them in a bad situtation... We also chose to stay here because @Expedia says they have laundry on site, which is NOT true. I know that the property was formerly a Doubletree and in our room there was a big empty space in the bathroom where a W/D clearly used to be...but was no longer. And while the public ares look new and nice, our room had chipping paint, cracked walls, dirty grout, swampy A/C....and the wifi signal wouldn't reach the room. It also wasn't made clear that if you only stay one night you can only access one restaurant--the main buffet style one, which was disappointing. The food was not bad, but very average. Also, the pools close at 8, which we found odd... Overall it was overpriced, and sub-par compared with similarly priced all-inclusives in other places. I wouldn't return.
Stayed 1 night in May 2024