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Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

3.5 star property
Suburban Louisville hotel in Fairgrounds with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

In-room safe, desk, blackout curtains, iron/ironing board
Point of interest
Point of interest
Restaurant
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Free airport shuttle
  • Bar
  • Parking available
  • Housekeeping
  • Gym
The price is AU$165
includes taxes & fees
25 Dec - 26 Dec

Explore the area

Map
830 Phillips Lane, Louisville, KY, 40209
  • Kentucky Kingdom
    6 min walk
  • Blue Horse
    1 min walk
  • Louisville Bus Station
    10 min drive
  • Louisville, KY (SDF-Louisville Intl.)
    2 min drive

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible Bathtub (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Accessible Bathtub (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Conference Floor)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed (Conference Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Room amenity

Standard Room, 2 Queen Beds, Balcony

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Room amenity

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Roll-in Shower (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Roll-in Shower (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Room amenity

Junior Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed (Presidential)

Junior Suite, 1 King Bed (Presidential)

Junior Suite, 1 King Bed (Presidential)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

About the area

Louisville

At Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel you'll be within just a 10-minute stroll of Kentucky Kingdom and Freedom Hall. Highlights at this hotel include a restaurant, free self-parking and a free airport shuttle. .The hotel's own lounge bar is a nice place to enjoy a drink. 49000 square feet (4552 square metres) of event facilities include 22 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. There's also the convenience of extended parking. .Attractions within a 30-minute walk of this 3.5-property class Fairgrounds hotel include Kentucky Exposition Center and University of Louisville.

What's nearby

  • Kentucky Kingdom - 6 min walk
  • Freedom Hall - 10 min walk
  • Kentucky Exposition Center - 11 min walk
  • University of Louisville - 3 min drive
  • Churchill Downs - 5 min drive

Getting around

  • Louisville International Airport (SDF) - 2 min drive

Restaurants

  • ā€ŖStarbucks - ā€¬5 min drive
  • ā€ŖMcDonald's - ā€¬13 min walk
  • ā€ŖStarbucks - ā€¬3 min drive
  • ā€ŖCracker Barrel - ā€¬3 min drive
  • ā€ŖChili's Grill & Bar - ā€¬3 min drive

About this property

Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

Suburban Louisville hotel in Fairgrounds with free parking
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 22 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 49000 square feet (4552 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

  • 588 guestrooms or units
  • 8 levels
  • Conference rooms
  • 49000 sq ft of conference space
  • 4552 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
  • Dining venue
Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel offers 588 air-conditioned accommodations with MP3 docking stations and a safe. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Uncovered extended parking on site (surcharge)
  • Limited on-site parking (max 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 49,000 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Portable shower seat
  • Vibrating pillow alarm
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per night (maximum USD 225 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per night (maximum USD225 per stay)
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted.Ā 
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Expo
Crowne Plaza Expo Hotel
Crowne Plaza Expo Hotel Louisville Airport Center
Crowne Plaza Louisville Airport Expo Center
Crowne Plaza Louisville Airport Expo Center Hotel
Crowne Plaza Expo Center Hotel
Crowne Plaza Expo Center

Frequently asked questions

What is the cancellation policy at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel on 25 Dec 2024 start from AU$164.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

Yep, Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel has a free self car park and free RV/bus/truck parking. Onsite parking is limited (max 2 spaces per unit).

Is Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel family-friendly?

You bet! With amenities such as a deli and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel is a hit with families.

Is there a free airport shuttle available at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 238 reviews" "
Rating 8 - Good. 37 out of 238 reviews" "
Rating 6 - Okay. 29 out of 238 reviews" "
Rating 4 - Poor. 11 out of 238 reviews" "
Rating 2 - Terrible. 11 out of 238 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great room, close to everything at the Expo!
Stayed 3 nights in Sep 2024

8/10 Good

Wanakee

Liked: Cleanliness, staff & service, property conditions & facilities
My room didnt have soap, lotion, or wash cloths
Stayed 2 nights in Sep 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Sep 2024

8/10 Good

Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was Amazing
Nice stay, excellent staff
Stayed 1 night in Sep 2024

10/10 Excellent

Wayne

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Shelly

Disliked: Property conditions & facilities
For the price the view was horrible, it was a brick wall, the layout of the suite was nice however the furniture and colors were outdated and old. Needs renovation a new look. The large window outside the hallway between the vending machine and stairs on the 6th floor was filthy. I love the shuttle lady that picked me up from airport at around 3:30 pm on 9/9/24 super nice and helpful. I love the hospitality from Al restaurant, the hostess there were 2 females. The AC/ heater was loud when it turned on from auto mode.
Stayed 1 night in Sep 2024

10/10 Excellent

Patrick

Stayed 1 night in Sep 2024

6/10 Okay

Linh

Travelled with family, Business traveller
Liked: Cleanliness
Thin Blanket! Not warm enough! Bed not comfortable
Stayed 2 nights in Aug 2024

10/10 Excellent

Christjon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Aug 2024

2/10 Terrible

Leanne

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We paid for a place to sleep so we should expect to have blankets. There were none. We had 2 sheets so we had to sleep in our jackets. Staff couldn't explain why there were no blankets. They just said that is the way it is. There was no way to turn the AC down. We froze all night. There was one washcloth and one cup for 2 people. All we got was we are sorry. They should have given our money back. DO NOT STAY HERE!
Stayed 1 night in Sep 2024

4/10 Poor

Kawana

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Check in first started out great. Then got a room that was smoked in and had been overwhelmed with smoke. The employee moved me it was fine. But then at 3:00am I woke to a alert that my business card was charged again after already being charged twice. The employee tried to make me feel as if I didn't no what I was talking about. Well corporate is what I do. You can't over sell and over talk me. I no what should and shouldn't be. I call my business they say get proof. I got that. But you shouldn't have to go through this. Charge me what I owe that's it. Then I called before I arrived to ask about the pool they said yes. Guess what no pool. I think I'll pass the next time. One good thing. It does look nice inside.
Stayed 1 night in Sep 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Jonathan

Liked: Staff & service
Property was nice and clean. Air conditioner in room was noisy when turning off and on.
Stayed 1 night in Sep 2024

10/10 Excellent

Rafael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern!
Stayed 1 night in Sep 2024

10/10 Excellent

Christi

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for the fairgrounds.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel was clean and all the staff were polite and courteous.
Stayed 5 nights in Aug 2024

10/10 Excellent

Craig E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had been completely remodeled and was very beautiful.
Stayed 3 nights in Aug 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remodel is very nice.
Stayed 1 night in Aug 2024

8/10 Good

Joshua

Stayed 1 night in Aug 2024

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Positives: - Evening desk clerks were very helpful, friendly, knowledgeable, and courteous. - Local telephone representatives were very good. - Housekeeping kept the room tidy and towels were refreshed every day. - Several housekeeping staff were very friendly. - Easy parking. - Location convenient to fairgrounds. Negatives: - Al's Table restaurant was not good. A wait time of almost an hour for two persons could possibly have been attributed to short staff. We opted to sit at the bar in hopes of a shorter wait time. Bad choice on our part. Bartender was nice but not attentive at all. Blackeyed peas were acceptable. Fried chicken was mostly batter. Manager offered to discount the bill, and we accepted although we didn't ask for it. - Checkout clerk (woman with short spiky hair) on Sunday morning 8/25 did not crack a smile and was barely civil. A polite "thank you for staying with us" would have gone a long way. - No email receipt from Expedia or the hotel, and no printed receipt was offered by the desk clerk. She was in no mood to do anything for customers. This is supposed to be the hospitality business! Summary: - Will look for other hotel options next year. - Will definitely look for other dining options and be prepared in advance to order delivery. - Will call a hotel directly and not use Expedia. I want to speak to a telephone representative in the United States who speaks clear English and not someone on the other side of the globe whom I can barely understand.
Stayed 3 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Renovations look great but please add microwaves to the rooms. Even cheap motels have them
Stayed 3 nights in Aug 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough vegetarian options for dining.
Stayed 4 nights in Aug 2024