Luzon Holiday Packages

It's fine if you want the Vegas experience of being surrounded by trashy people and are into the gambling & the drinking & drug scene. So for a wild party, it's fine. But if you're travelling for work, it's probably not the place for you. The noise, even 32 floors up, is insane, and every night at about midnight an overwhelming stench of marijuana fiils the room. Every where you go there is loud music, even in the elevators. Your neighbours will waltz in from the casino very drunk about about 1am and start fighting every night. It's all a bit overwhelming. It's peak American capitalism, asking a room rate, a resort fee, and even money for holding your bags for an hour (oh that's not a 'fee', it's just a tip...). Every time you walk on the street you are going to be accosted by the various scammers who occupy the block. Check-in line can be 30m plus if you arrive a 11am ish, so try to arrive late in the evening. All that said, the room itself was fine, and the view of the mountains was amazing. The bar fridge is empty, which I prefer.

Renovations to the building were not advised to me (although hotel said they advised Expedia). So my balcony room not available. I was given a room many cost levels below what I paid for. Initially nothing said to me by the staff. After 1 night, they were able to shift me to a room similar to what I paid for, but no balcony. I requested a letter from the Manager to explain the situation in case I needed it for a later reference. No letter received and he left it up to the staff to tell me. The Manager said it was up to me to follow up with Expedia to get a refund. No idea how much. Really! ... they should be sorting it out, not me. Manager said he did not have my credit card details ... so what! He could still have initiated the discussions with Expedia. Now I will have to waste my time and energy with no certainty of a satisfactory outcome. And it sounded like other people were in the same situation. Otherwise hotel ok.

The air conditioning in the room was extremely noisy. There was no option for filling up water bottles. The hotel stank of cigarette smell all of the time compared to other hotels. We arrived at 1pm and they asked for money to check in earlier without even checking if our room was available.