Serviced Apartments in Madeira Island

Absolutely the best All-Inclusive resort in Madeira. Dreams is a recently re-branded hotel resort complex covering a vast area from the beach all the up through a mini village. With a variety of rooms, and services on offer including restaurants, cafes and pools. Staff are incredible, always happy to help and seem very happy to work there with the exception of the World Cafe. We noticed over a period of the 3 nights we were staying there that there was a little battle going on with the local Madeiran staff and non local staff which to be honest is ugly and unacceptable. This happened to one of the cooks on station, he was shouted at by another cook which wasn't very nice. We also noticed this was done in front of guests which isn't very professional and we tried raising this with reception however, we were told to make any complaints through their website!! I informed the receptionist it wasn't a complaint but an observation but was ignored. Moving on, we thoroughly enjoyed our stay and everything except the world cafe staff was just as expected from a Hyatt brand. I understand the hotel is opening in phases but would suggest more entertainment in the evening. Food was exceptional Staff were professional (mostly) Facilities that were open were great Getting around, very easy Internet, very fast Using the App to reserve restaurants, activities, great idea Free minibar in the room

Lovely historical hotel, wonderful friendly staff, great food and magical gardens/views. Couldn’t be faulted

A wonderful end to my time in Madeira. The hotel was stunning and the staff were so lovely and welcoming. My room was one of the best hotel rooms I’ve ever stayed out of all my various trips - extremely clean, well ventilated, warm and cosy and as someone who is passionate about interior styling, I really appreciated the minimalist design. Breakfast and dinner at the hotel restaurant was good and the close proximity to local restaurants and shops was a bonus too. Already dreaming about my next stay here 😍