4/10 Poor
Rekha
Business traveller, Travelled with group
13 Sept 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Please mention the stairs while lift not working.
We requested ground floor room and soya milk. The courtesy call confirmed our request. I rang again to say we didn’t want dinner and at that time, they confirmed ground floor room. Upon arriving, the receptionist looked at our request and said they have no ground floor rooms left . I explained that we both have knee problems and cannot manage the stairs. My friend who accompanied me had had knee injections few days before and her knee pain was worse than me. The receptionist then informed us that there was a disabled room. We explained we were not disabled but that cannot manage too many stairs. She then reassured us that there were only 6/7 steps to the ground floor and the access to spa was across the bridge on that floor. On that information, we accepted the 1st floor , thinking we will slowly manage to climb the 6/7 on the 1st floor. On the 2nd day, heading to the spa, we realised the only way was via 25/30 steps!!!! We went back and went through reception and outside with little rain in our house slippers and bathrob. In the spa, I asked for a latte with soya milk . To my shock ! They did not have any and the staff would not go to get the milk from the restaurant! I eventually had a black coffee with very little soya milk which managed to find. After finishing spa , we tried coming back through the stairs, but my friend had to give up as her knee was in agony . She very reluctantly came through the reception in the pouring rain with her slippers/robe robe
Rekha
Stayed 2 nights in Sep 2024