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Sheraton Makkah Jabal Al Kaaba Hotel

5.0 star property
Luxury hotel with 2 restaurants and 24-hour front desk

Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Front of property
Exterior
Executive Suite, 1 Bedroom | Living room
Pillow-top beds, minibar, in-room safe, desk
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Room service
The current price is AU$205
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Great Mosque of Makkah
    ‪6 min walk‬
  • Kaaba
    ‪12 min walk‬
  • Abraj Al-Bait Towers
    ‪12 min walk‬

Room options

View all photos for Traditional Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, desk

Traditional Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Pillow menu
Pillow-top bed
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking, Executive Level

Pillow-top beds, minibar, in-room safe, desk

Superior Room, 1 Double Bed, Non Smoking, Executive Level

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Fridge
LED TV
Pillow menu
Pillow-top bed
Private bathroom
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Pillow-top bed
Private bathroom
Designer toiletries
  • 27 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Suite, 1 Bedroom

Pillow-top beds, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Pillow menu
  • 59 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Junior Suite, 1 Bedroom

Pillow-top beds, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Pillow menu
  • 43 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
  • 115 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 2 Single Beds, Tower

Pillow-top beds, minibar, in-room safe, desk

Suite, 2 Single Beds, Tower

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
  • 81 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
  • 68 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Suite, 1 Double Bed, Tower

2 restaurants, breakfast, lunch served; local and international cuisine

Suite, 1 Double Bed, Tower

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
  • 175 sq m
  • City view
  • Sleeps 6
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, Non Smoking

Pillow-top beds, minibar, in-room safe, desk

Superior Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Fridge
  • 43 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 2 Single Beds, Tower

Pillow-top beds, minibar, in-room safe, desk

Suite, 2 Single Beds, Tower

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
  • 80 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Non Smoking

Pillow-top beds, minibar, in-room safe, desk

Superior Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Fridge
LED TV
Pillow menu
Pillow-top bed
Hairdryer
  • Sleeps 2
  • 2 Single Beds

View all photos for Traditional Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, desk

Traditional Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Pillow-top bed
Hairdryer
Designer toiletries
  • Sleeps 2
  • 2 Single Beds

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About the area

Makkah

A luxury stay in the heart of Makkah awaits you at Sheraton Makkah Jabal Al Kaaba Hotel. Within just a 15-minute stroll, you'll find popular places like Great Mosque of Makkah and Kaaba. Highlights at this hotel include 2 restaurants and in-room LED TVs. .The café, Chocolate Lounge, serves local and international cuisine. 161 square feet (15 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. .Near this 5-property class Makkah hotel, you'll find Abraj Al-Bait Towers.

What's nearby

  • Great Mosque of Makkah - 6 min walk - 0.6 km
  • King Fahad Gate - 10 min walk - 0.9 km
  • Well of Zamzam - 11 min walk - 1.0 km
  • Kaaba - 12 min walk - 1.0 km
  • Abraj Al-Bait Towers - 12 min walk - 1.1 km

Getting around

  • Makkah Station - 14 min drive
  • Jeddah (JED-King Abdulaziz Intl.) - 67 min drive

Restaurants

  • ‪Executive Lounge - ‬15 min walk
  • ‪الشبيكة كوفي - ‬4 min walk
  • ‪الملتقى لاونج - ‬15 min walk
  • ‪Student Biryani - ‬10 min walk
  • ‪سوفليه شهار - ‬10 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

Luxury hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 161 square feet (15 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the luxury Sheraton Makkah Jabal Al Kaaba Hotel. The hotel can provide concierge services and wedding services.

This 5-star Makkah hotel is smoke free.

  • 1 building
  • 412 guestrooms or units
  • 24 levels
  • 2 dining venues
  • 161 sq ft of conference space
  • 15 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
Sheraton Makkah Jabal Al Kaaba Hotel offers 412 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature pillowtop mattresses. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Arabic, English, Hindi, Indonesian, Urdu

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (SAR 75 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 95 for adults and SAR 47.50 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 95 for adults and from SAR 47.5 for children
  • Fee for in-room wireless Internet: SAR 75 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 10002512

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Frequently asked questions

What is the cancellation policy at Sheraton Makkah Jabal Al Kaaba Hotel?

Sheraton Makkah Jabal Al Kaaba Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Makkah Jabal Al Kaaba Hotel?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Sheraton Makkah Jabal Al Kaaba Hotel on 6 Apr 2025 start from AU$204.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Sheraton Makkah Jabal Al Kaaba Hotel a romantic place to stay?

A bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Makkah Jabal Al Kaaba Hotel.

Does Sheraton Makkah Jabal Al Kaaba Hotel serve breakfast?

Sure does, buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sheraton Makkah Jabal Al Kaaba Hotel?

No, Sheraton Makkah Jabal Al Kaaba Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Makkah Jabal Al Kaaba Hotel?

Yep, you can grab a meal at Sheraton Makkah Jabal Al Kaaba Hotel's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Sheraton Makkah Jabal Al Kaaba Hotel?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Sheraton Makkah Jabal Al Kaaba Hotel?

No, only service animals are allowed.

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 219 out of 389 reviews
Rating 8 - Good. 95 out of 389 reviews
Rating 6 - Okay. 37 out of 389 reviews
Rating 4 - Poor. 14 out of 389 reviews
Rating 2 - Terrible. 24 out of 389 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Nadia

Disliked: Cleanliness
The shower drain was blocked , it terrible the water was elevated in the stand shower, instead of be being clean i got dirt . Yes !!!!!!
Stayed 1 night in Dec 2024

8/10 Good

Dilara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of the steep climb to the hotel
A lovely room and wonderfully maintained by Shelim who was always very polite and courteous to anything required to allow our stay to be comfortable. I chose this hotel for its closeness to haram access via bridge however this was not the case. The route was longer than expected due to construction, and it was a steep climb. Felt disappointed for the price i paid due to the location.
Stayed 8 nights in Dec 2024

10/10 Excellent

MONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Supporting service
Stayed 1 night in Dec 2024

2/10 Terrible

Sherif

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My booking included breakfast, but the hotel refused it and said I have to contact hotels.com to get the breakfast. Very annoying
Stayed 1 night in Dec 2024

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, property conditions & facilities
I like all stuffs. Especially Abdullah room service also all Bangladeshi stuff they are excellent.
Stayed 4 nights in Dec 2024

8/10 Good

Hossain

Stayed 4 nights in Nov 2024

10/10 Excellent

muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had the bridge closed to masjid haram. Going down the hill was easy but coming up the hill was really terrible. Especially after doing umrah. We really got tired. Overall it was good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff I have ever seen specially the ladies at reception and the young man called seff Islam who cleans rooms
Stayed 4 nights in Nov 2024

10/10 Excellent

Mazhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding area has construction noise from 7am 7pm.
Stayed 1 night in Nov 2024

10/10 Excellent

Mazhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction noise from 7am to 7pm for surrounding area
Stayed 2 nights in Nov 2024

10/10 Excellent

Nurul

Travelled with family
Liked: Staff & service
Customer service
Stayed 10 nights in Oct 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Overall good experience. Just a bit foul smells in the washroom. Due to mosque construction around, its challenging to book Uber.
Stayed 4 nights in Oct 2024

2/10 Terrible

Tasmina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Mohammed

Good service
Stayed 1 night in Oct 2024

10/10 Excellent

Masud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s amazing. Great service great location. Overall all staff are great. Specially 7th floor service big Mizan did great service.
Stayed 3 nights in Oct 2024

10/10 Excellent

Bandegne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good and staffs were very helpful. They gave me a free breakfast and extended my check-out time without charging me anything. I don’t know all the staff’s names, but the guy named Salim cleaned my room very well and made sure I had enough water, shampoo, and other necessities. I appreciate his help. Thank you.
Stayed 5 nights in Sep 2024

10/10 Excellent

abbas

Liked: Staff & service, amenities, property conditions & facilities
Staffs were great and Helpful.
Stayed 1 night in Sep 2024

8/10 Good

Zahed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Saiful

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is fine but it hills walk around is very difficult
Stayed 7 nights in Aug 2024

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and good options for breakfast. Would definitely stay here again
Stayed 6 nights in Aug 2024

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Salma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay.
Stayed 3 nights in Aug 2024

6/10 Okay

Maksud

Travelled with family
Mr maksud Bhikhi
They beige close and long wokking to Mosq very high if beige working good
Stayed 3 nights in Aug 2024