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Best Western Melbourne City

3.5 star property
Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Best Western Melbourne City

Property amenity
Terrace/patio
Exterior
Courtyard Room - Pet Friendly
Breakfast, lunch and dinner served

Reviews

8.2 out of 10

Very good

Guests liked:

Clean rooms, friendly staff, comfortable rooms

Popular amenities

  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
16 Spencer Street, Melbourne, VIC, 3000
  • Collins Street
    2 min walk
  • Flinders Lane
    4 min walk
  • SEA LIFE Melbourne
    4 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    24 min drive

Room options

View all photos for Standard Room, 3 Single Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Single Beds, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Separate bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Fan
  • Sleeps 2
  • 2 Single Beds

View all photos for Shoebox

Shoebox

Shoebox

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Fan
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment

Rooftop Apartment

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Fridge
Dishwasher
  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Fan
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Room - Pet Friendly

Courtyard Room - Pet Friendly

Courtyard Room - Pet Friendly

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Matchbox

Matchbox

Matchbox

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Fridge
Plasma TV
Fan
  • Sleeps 1
  • 1 Single Bed

Similar properties

Exterior
Great Southern Hotel Melbourne
Free WiFi
Restaurant
Air conditioning
Breakfast available
4.1 out of 5, Very good, (1624)
The price is AU$148
for 1 night
includes taxes & fees
21 Nov - 22 Nov
Great Southern Hotel Melbourne

About the area

Melbourne

Best Western Melbourne City puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Convention and Exhibition Centre and Crown Casino. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Stubby, is open for breakfast, brunch, lunch and dinner. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 30-minute walk of this 3.5-property class Melbourne Central Business District hotel include Marvel Stadium and Melbourne Central.

What's nearby

  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino - 5 min walk
  • Marvel Stadium - 11 min walk
  • Melbourne Central - 3 min drive
  • Melbourne Cricket Ground - 5 min drive

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Krispy Kreme - ‬3 min walk
  • ‪State of Grace - ‬4 min walk
  • ‪Hardware Société - ‬3 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪Palm Sugar Thai Cafe - ‬3 min walk

About this property

Best Western Melbourne City

Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and change of towels can be requested.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organised tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: AUD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Pet fee: AUD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is 68932034202. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Frequently asked questions

Are there any beaches close to Best Western Melbourne City?

The closest beach to Best Western Melbourne City is St Kilda Beach (5.7 km).

How much does it cost to stay at Best Western Melbourne City?

As of 7 Nov 2024, prices found for a 1-night stay for 2 adults at Best Western Melbourne City on 1 Dec 2024 start from AU$126.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Melbourne City serve breakfast?

You bet, cooked-to-order breakfast is on offer weekdays between 6:30 AM and 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Best Western Melbourne City?

No, Best Western Melbourne City does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Melbourne City?

Yep, you can grab a meal at Best Western Melbourne City's onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Best Western Melbourne City?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Melbourne City?

Cats and dogs are welcome at Best Western Melbourne City, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Best Western Melbourne City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 352 out of 1004 reviews" "
Rating 8 - Good. 429 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 51 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Basic amenities
Stayed 2 nights in Nov 2024

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Will use this property again.
Stayed 1 night in Aug 2024

8/10 Good

Charlotte

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and refurnished, and quite you can not hear any out side room noise and trains noise so dont let this bother you john M
Stayed 1 night in Aug 2024

10/10 Excellent

Patricia

Stayed 2 nights in Aug 2024

6/10 Okay

Sunet

They claim to have parking, but this is a paid parking lot off site. It is provided at a discounted rate, and not 'just 5 minutes walk' from the hotel. It took about 10 minutes, with my bag and constantly having to stop at Red lights to cross the road.
Stayed 1 night in Jul 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Catherine

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Lift service was very slow and not reliable. Only one lift was operating out of 2 available. Good location and clean small room
Stayed 3 nights in Aug 2024

10/10 Excellent

Karryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from Southern Cross station. 4th time staying here. Great service.
Stayed 2 nights in Aug 2024

8/10 Good

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to station.
Stayed 1 night in Aug 2024

8/10 Good

Jamie White

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Geoff

Business traveller
Great quality and value
Great stay as usual, been staying here for 15 years, never disappointed
Stayed 5 nights in Aug 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
Great spot near the Train station and close to Southbank and Crown. The Bathroom was Tiny and if you are a bigger person you can not get into the Shower.
Stayed 1 night in Aug 2024

10/10 Excellent

Leonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy to southern cross station
Great location. Handy to southern cross station. Room is clean and restful. Our room had a lovely view over spencer st, but no traffic noise. Staff are lovely.
Stayed 1 night in Jul 2024

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful and friendly 😉
Stayed 1 night in Jul 2024

6/10 Okay

Mark

Stayed 2 nights in Jul 2024

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet short walking distance to Melbourne convention centre. Affordable
Stayed 2 nights in Jul 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value for money. The room has everything you need, very clean bathroom and a comfortable clean bed. Staff were friendly. Location is great, practically opposite Southern Cross Station.
Stayed 1 night in Jul 2024

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location is great. Slowest elevator in Melbourne and door key didn’t want to work
Stayed 1 night in Jul 2024

6/10 Okay

ROWENA

Travelled with family
Liked: Cleanliness, staff & service
When we arrived, we parked at the nominated parking facility and walked over to the hotel. When we checked in, there was a member of the public, no shoes and looking very shady. Did make us feel uneasy considering I had to leave my teenager daughter there on her own. There was no peak hole in the door to see who was on the other side, so you would have to open the door to see who was knocking. Felt that any member of the public could walk in and go up to any floor. The windows in the foyer area on level 1 were wide open and the floor smelt like someone was smoking. When we left in the morning, I had our parking validated, which cost me $25 but when I got to the facility and scanned my ticket the charge was only $13.... also as we had a 6am flight to catch, walking over to the parking facility at 4.30am, it was not something that I would do again..
Stayed 1 night in Jul 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
The hotel is all about location and so was a fair price. I stayed in a "matchbox" room so did not expect anything special but the layout of the room could have been so much better. A pity really, because the location was great!
Stayed 3 nights in Jul 2024

10/10 Excellent

SITA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful very convenient place to stay for rail transport etc
Stayed 1 night in Jul 2024

4/10 Poor

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024