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Grand Hyatt Melbourne

5.0 star property
Luxury hotel with full-service spa and 24-hour fitness centre

Photo gallery for Grand Hyatt Melbourne

Lobby
Meeting facility
Lobby
Meeting facility
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Spa
  • Bar
  • Parking available
  • Gym
The current price is AU$290
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
123 Collins Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Regent Theatre
    ‪2 min walk‬
  • Fed Square
    ‪3 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed (Spa)

Room, 1 King Bed (Spa)

Room, 1 King Bed (Spa)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Diplomatic Suite (Grand Club Lounge Access)

Diplomatic Suite (Grand Club Lounge Access)

Diplomatic Suite (Grand Club Lounge Access)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 141 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, River View (Grand Club Lounge Access)

View from room

Club Room, 2 Single Beds, River View (Grand Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, River View (Grand Club Lounge Access)

View from room

Club Room, 1 King Bed, River View (Grand Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner (Grand Club Lounge Access)

Cocktail bar

Deluxe Room, 1 King Bed, Corner (Grand Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds (Grand Club Lounge Access)

Cocktail bar

Club Room, 2 Single Beds (Grand Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed (Grand Club Lounge Access)

Cocktail bar

Club Room, 1 King Bed (Grand Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, River View

View from room

Room, 2 Single Beds, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 34 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Suite, 1 King Bed (Grand Club Lounge Access)

Grand Suite, 1 King Bed (Grand Club Lounge Access)

Grand Suite, 1 King Bed (Grand Club Lounge Access)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

View from room

Room, 1 King Bed, River View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 34 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | View from room

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Langham, Melbourne

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.6 out of 5, Wonderful, (1128)
The price is AU$356
for 1 room
includes taxes & fees
20 Mar - 21 Mar
The Langham, Melbourne

About the area

Melbourne

A luxury stay in the heart of Melbourne awaits you at Grand Hyatt Melbourne. You'll be within steps of Regent Theatre and within a short 5-minute stroll of Collins Street. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at City Club can include deep-tissue massages, body wraps and facials along with aromatherapy and mani/pedis. The restaurant, Collins Kitchen, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Ru-Co Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the 24-hour gym, outdoor tennis court, Hot tub and sauna. 9688 square feet (900 square metres) of event facilities include 15 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute walk of this 5-property class Melbourne Central Business District hotel include Bourke Street Mall and Princess Theatre.

What's nearby

  • Collins Street - 1 min walk - 0.0 km
  • Bourke Street Mall - 8 min walk - 0.7 km
  • Melbourne Central - 10 min walk - 0.9 km
  • Melbourne Cricket Ground - 3 min drive - 1.9 km
  • Queen Victoria Market - 3 min drive - 1.9 km

Getting around

  • Flinders Street Station - 8 min walk
  • Parliament Station - 8 min walk
  • Melbourne Airport (MEL) - 30 min drive

Restaurants

  • ‪Lune Croissanterie - ‬1 min walk
  • ‪Collins Kitchen - ‬1 min walk
  • ‪Grand Hyatt Club Lounge - ‬1 min walk
  • ‪Chin Chin - ‬2 min walk
  • ‪Garden State Hotel - ‬2 min walk

About this property

Grand Hyatt Melbourne

Luxury hotel with full-service spa and 24-hour fitness centre
Grand Hyatt Melbourne offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 15 meeting rooms, and limo/town car service are available. Event space at this hotel measures 9688 square feet (900 square metres) and includes a conference centre. A hot tub, a 24-hour fitness centre, and a sauna are also featured at the luxury Grand Hyatt Melbourne. Parking is available for a fee.

This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 550 guestrooms or units
  • 33 levels
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Built in 1986
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Grand Hyatt Melbourne offers 550 accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

City Club has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Italian, Korean, Russian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Valet parking on site (AUD 90 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 48 to 52 for adults and AUD 24 to 26 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Collins Kitchen
  • Lobby Lounge & Bistro Bar
  • Ru-Co Bar

Things to do

  • 24-hour gym
  • Basketball
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Children's games
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (9,688 square foot of space)

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from February 17 2025 to February 23 2025 (dates subject to change):
  • Sauna

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 95.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 48 to 52 for adults and AUD 24 to 26 for children
  • Valet parking fee: AUD 90 per night (in/out privileges)
  • Rollaway bed fee: AUD 95.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Eurocard. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Hyatt Melbourne
Grand Hyatt Melbourne Hotel
Hyatt Melbourne Grand
Melbourne Grand Hyatt
Grand Hyatt Melbourne Hotel Melbourne
Hyatt Melbourne
Melbourne Hyatt
Grand Hyatt Melbourne Hotel
Grand Hyatt Melbourne Melbourne
Grand Hyatt Melbourne Hotel Melbourne

Frequently asked questions

What is the cancellation policy at Grand Hyatt Melbourne?

Grand Hyatt Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Melbourne?

As of 6 Mar 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Melbourne on 1 Apr 2025 start from AU$290.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Melbourne?

Yep, Grand Hyatt Melbourne has valet parking with in/out privileges for AUD 90 per night.

Are there any beaches close to Grand Hyatt Melbourne?

The closest beach to Grand Hyatt Melbourne is St Kilda Beach (6.1 km).

Is there a spa on site at Grand Hyatt Melbourne?

Yep, City Club is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does Grand Hyatt Melbourne have a pool?

Grand Hyatt Melbourne has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Grand Hyatt Melbourne a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Grand Hyatt Melbourne.

Is Grand Hyatt Melbourne family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Hyatt Melbourne is a hit with families.

Are there hot tubs in the rooms at Grand Hyatt Melbourne?

No, but there are deep-soaking baths in the guestrooms.

Does Grand Hyatt Melbourne serve breakfast?

You bet, our travelers give top marks to the buffet brekkie here! Offered weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Grand Hyatt Melbourne?

No, Grand Hyatt Melbourne does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Hyatt Melbourne?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hyatt Melbourne?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Grand Hyatt Melbourne?

No, pets are not allowed.

Grand Hyatt Melbourne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1003 reviews
Rating 8 - Good. 197 out of 1003 reviews
Rating 6 - Okay. 81 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 29 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is located in one of the best areas in Melbourne. Easy walking to shops, resturants, thearter, concerts and sporting events. The Hotel is pristenly presented and the staff were excellent. Our room was very clean, beds excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Kate

Stayed 1 night in Jan 2025

10/10 Excellent

Colan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has all the bells and whistles you would expext from a 5 star property in a great location. Only 2 issues we had this visit was a lot of noise from room above us with running kids who also tended to scream quite a lot. And for some reason i cannot explain, single ply toilet paper is in use that I would be surprised to find at a rural motel, let alone a Big City 5 star property.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jonathan, Ascot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service…! A true 5 Star Establishment
Stayed 2 nights in Dec 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely rooms with plenty of shops nearby I’ll be staying again soon
Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Stayed 1 night in Dec 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent
Stayed 2 nights in Dec 2024

10/10 Excellent

Adrian

Stayed 2 nights in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the experience it was a fantastic stay
Stayed 1 night in Dec 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Property in excellent shape with friendly staff
Stayed 3 nights in Dec 2024

10/10 Excellent

joanne

Travelled with partner
Lovely great view down the Yarra.
Stayed 1 night in Dec 2024

8/10 Good

Luigi

Travelled with partner
Liked: Cleanliness, amenities
Pool area men’s bathroom is looking a bit tied. Grand floor our bedroom was looking like it could do with a freshen up. James team leader and staff on the club floor were amazing.
Stayed 5 nights in Nov 2024

10/10 Excellent

Nitesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and close to everything in Melbourne
Stayed 3 nights in Nov 2024

10/10 Excellent

Jason

Stayed 3 nights in Nov 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Dining is an awesome experience. Great food and top service. Awesome wine list. Comfortable bed. Plenty of space in a king room. Great shower!
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Nov 2024

8/10 Good

Chris

Travelled with partner
Stayed 2 nights in Nov 2024

4/10 Poor

Namiya

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was a very disappointing experience. The soundproofing was very poor. I could hear people in the next room going to the toilet, taking a shower, or watching TV. The pillows were very uncomfortable, and the cushions and sofa were not clean.
Stayed 2 nights in Nov 2024

6/10 Okay

Didi

Liked: Staff & service
The Grand Hyett was lovely But the room has a damp smell which made it difficult to sleep Must look into this problem. Apart from that it was ok Also we were told we were getting a bottle of wine, but got fruit That was disappointing:(
Stayed 1 night in Nov 2024

10/10 Excellent

Daria

Business traveller, Travelled with partner
Excellent
Stayed 6 nights in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Abhik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was great. Azaria was amazing serving us and taking care of us everyday especially playing with my 16 months old daughter. However, one thing I would like to add or perhaps for the hotel to address is have facilities to wash baby bottles. I’ve had to call room service and plead every single time to get the bottles washed up. I’ve never had issues at crown or 4 seasons but sad to say getting this done here was a total disappointment. Other than that everything else was good!
Stayed 4 nights in Nov 2024

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel charged me more than Wotif quoted. What a joke! Both Wotif and the Grand Hyatt let me down.
Stayed 5 nights in Nov 2024