See all properties
Save

Sheraton Melbourne Hotel

5.0 star property
Luxury Melbourne hotel in Melbourne Central Business District with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Melbourne Hotel

Suite, 1 Bedroom, Non Smoking, City View (Corner) | View from room
Breakfast, lunch, dinner served; international cuisine
Exterior
Suite, 1 Bedroom, Non Smoking, City View (Corner) | Living room
Indoor pool

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Spa
    Spa
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
The price is AU$280
includes taxes & fees
24 Nov - 25 Nov

Explore the area

Map
27 Little Collins Street, Melbourne, VIC, 3000
  • Parliament House of Victoria
    3 min walk
  • Collins Street
    3 min walk
  • Princess Theatre
    3 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    29 min drive

Room options

View all photos for Room, 2 Double Beds, Garden View, Corner

Room, 2 Double Beds, Garden View, Corner

Room, 2 Double Beds, Garden View, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View

Room, 2 Double Beds, Non Smoking, City View | View from room

Room, 2 Double Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View, Corner

40-inch LCD TV with cable channels, TV, iPod dock

Executive Suite, 1 King Bed, City View, Corner

Highlights

Terrace
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, City View (Corner)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Balcony, City View (Corner)

Highlights

Terrace
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View (Corner)

Suite, 1 Bedroom, Non Smoking, City View (Corner) | View from room

Suite, 1 Bedroom, Non Smoking, City View (Corner)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 77 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Room
Grand Hyatt Melbourne
Pool
Hot tub
Spa
Free WiFi
4.4 out of 5, Excellent, (1002)
The price is AU$569
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Grand Hyatt Melbourne

About the area

Melbourne

A luxury stay in the heart of Melbourne awaits you at Sheraton Melbourne Hotel. You'll be within steps of Parliament House of Victoria and within a short 5-minute stroll of Princess Theatre. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include deep-tissue massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Little Collins Street, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Terrace Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour gym, Hot tub and sauna. Business travelers can take advantage of meeting rooms, a conference centre, and a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 5-property class Melbourne Central Business District hotel include Royal Exhibition Building and Melbourne Cricket Ground.

What's nearby

  • Princess Theatre - 3 min walk - 0.3 km
  • Melbourne Cricket Ground - 19 min walk - 1.7 km
  • Rod Laver Arena - 20 min walk - 1.7 km
  • Queen Victoria Market - 4 min drive - 2.2 km
  • Crown Casino - 4 min drive - 2.6 km

Getting around

  • Parliament Station - 2 min walk
  • Flinders Street Station - 13 min walk
  • Melbourne Airport (MEL) - 29 min drive

Restaurants

  • ‪Market Lane Coffee - ‬3 min walk
  • ‪Soi 38 - ‬2 min walk
  • ‪Raya - ‬1 min walk
  • ‪San Telmo - ‬1 min walk
  • ‪Imperial Hotel - ‬3 min walk

About this property

Sheraton Melbourne Hotel

Luxury Melbourne hotel in Melbourne Central Business District with a full-service spa
Sheraton Melbourne Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. A 24-hour fitness centre, a sauna, and a rooftop terrace are also featured at the luxury Sheraton Melbourne Hotel. Parking is available for a fee.

This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 31 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2013
  • Childcare (surcharge)
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Sheraton Melbourne Hotel offers 174 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and a hairdryer. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

Arabic, Chinese (Mandarin), English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Parking on site (AUD 35 per night)
  • Valet parking on site (AUD 70 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 25 to 40 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Little Collins Street
  • Terrace Bar

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2013
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.95 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 90.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 25 to 40 per person
  • Self-parking fee: AUD 35 per night
  • Valet parking fee: AUD 70.00 per night
  • Rollaway bed fee: AUD 90.0 per night
  • Credit card charges are subject to a surcharge of 1.95 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Sheraton Melbourne
Melbourne Sheraton
Melbourne Sheraton Hotel
Sheraton Hotel Melbourne
Sheraton Melbourne
Sheraton Melbourne Hotel
Sheraton Melbourne Hotel Hotel
Sheraton Melbourne Hotel Melbourne
Sheraton Melbourne Hotel Hotel Melbourne

Frequently asked questions

What is the cancellation policy at Sheraton Melbourne Hotel?

Sheraton Melbourne Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Melbourne Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Sheraton Melbourne Hotel on 24 Nov 2024 start from AU$280.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Melbourne Hotel?

Yep, Sheraton Melbourne Hotel has a self car park for AUD 35 per night.

Are there any beaches close to Sheraton Melbourne Hotel?

The closest beach to Sheraton Melbourne Hotel is St Kilda Beach (6.3 km).

Is there a spa on site at Sheraton Melbourne Hotel?

Yep, there is an onsite spa at Sheraton Melbourne Hotel. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Sheraton Melbourne Hotel have a pool?

Sheraton Melbourne Hotel has an indoor pool. The pool is open 6:00 AM to 9:00 PM.

What luxury perks are available at Sheraton Melbourne Hotel?

Sheraton Melbourne Hotel features a full-service spa, an indoor pool and 2 bars. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Sheraton Melbourne Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Melbourne Hotel.

Is Sheraton Melbourne Hotel family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Melbourne Hotel is a hit with families.

Are there hot tubs in the rooms at Sheraton Melbourne Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Melbourne Hotel serve breakfast?

You bet, our guests love the buffet brekkie here! Offered daily between 6:30 AM and 10:30 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Sheraton Melbourne Hotel?

No, Sheraton Melbourne Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Melbourne Hotel?

Yep, you can grab a meal at Sheraton Melbourne Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Sheraton Melbourne Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Sheraton Melbourne Hotel?

No, pets are not allowed.

Sheraton Melbourne Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews" "
Rating 8 - Good. 252 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our 4th stay and again really enjoyed it, location is great, but the pool and steam room are the best 😁
Stayed 1 night in Nov 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, pleasant staff.
Stayed 3 nights in Oct 2024

8/10 Good

Rodney C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buffet breakfast was ordinary
Stayed 2 nights in Aug 2024

10/10 Excellent

Aleta

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay in the beautiful opulence of the Sheraton. The only room for improvement I can see is raising the temperature of the water in the whirlpool so it is warm.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for a city staycation.
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

STeve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and central
Stayed 2 nights in Jul 2024

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay, easy check in process, wine and chocolate for our daughter’s 18th with a beautiful handwritten note and the breakfast, magnificent.
Stayed 1 night in Jul 2024

8/10 Good

Sandra

Stayed 1 night in Jul 2024

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 1 night in Jul 2024

10/10 Excellent

Rachael

Stayed 1 night in Jul 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Pillows were horrendous. Need to have latex option.
Stayed 3 nights in Jul 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute beautiful hotel with really friendly staff. Rooms were so well thought out and very clean. Minimum noise from outside. Would highly recommend.
Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jun 2024

6/10 Okay

Ngan

Travelled with family
Very average, not value for money
Stayed 2 nights in Jun 2024

2/10 Terrible

Colin

Travelled with family and small children, Business traveller
Liked: Amenities
Disliked: Staff & service
Disappointed
Stayed 1 night in Jun 2024

10/10 Excellent

Han Yong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay for 3
Hotel is in the centre of the CBD area. Staffs are friendly and helpful. Room is spacious enough for a family of 3.
Stayed 6 nights in Jun 2024

10/10 Excellent

Hwa Meng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 3 nights in Jun 2024

6/10 Okay

Dong

The facilities are very old, and I didn’t realize it was next to a pub before booking, which caused quite a bit of noise. There is no on-site parking, and I had to pay an additional $35 per day for overnight parking at a public lot across the road. Almost forgot, they also charge extra for credit card payments.
Stayed 3 nights in Jun 2024

6/10 Okay

Stphanie

Liked: Staff & service, amenities
A bit dated and in need of some updating. Mould on bathroom blind also a bit cincerning
Stayed 1 night in Jun 2024

6/10 Okay

Claudio

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We stayed at this property thinking the Sheraton was supposed to be a 5 star hotel well it left a lot to be desired! Only positive’s were location, size of the rooms & cleanliness. The downfall was the attention to details or lack there of; tv was not working consistently & the room phone was broken;handset did not work could only use speaker option. On check in Cheryl was fantastic although did not know layout of rooms so had no idea where the city rooms were located & we had to come back to reception & change rooms & then new room wasn’t exactly city view either. She did offer us complimentary drink on arrival & a drinks voucher which we used but wine served was quite average! Another negative is the lack of staff training; both guest services & concierge had no idea where the nearest medical centre was & told us to go to a pharmacy as there could be a dr there!! They offered no assistance to find one or assist in any way. Concierge had no idea about where the tram stop for free city circle tram 35 was & sent us to wrong place! These things really are things guest services should know. SHERATON get your act together WE WILL NOT STAY HERE AGAIN.
Stayed 2 nights in May 2024

2/10 Terrible

Damien Mc

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Really disappointed in our one night stay. We arrived and checked in at 6pm. The air conditioning was running and the room was cold, made the appropriate adjustments as per the thermostat instructions. Still cold 30min later so we called guest services and someone come to our room and assured he the problem would be resolved. We then went out to a beautiful restaurant for dinner and arrived back to our room to a cold room still at the same temperature. Once again called guest services to make them aware the temperature hadn’t improved. We were then reassured the problem would be resolved and it would take 15min to improve. At 11.30 contacted them again after the phone was unanswered for 15min. Told once again problem would be resolved. Temp was on cold cycle all night and morning and just as we went to check out at 11am the heating come on. Really disappointed to say in 5 star hotel with the cooling on for the entire stay. Explained the situation at check out and got a sorry thanks for staying with us. Poor experience
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Stayed 5 nights in May 2024