4/10 Poor
Simon
Travelled with family
12 Feb 2025
Liked: Cleanliness, amenities, property conditions & facilities
I liked the overall look and feel in the Sheraton although I was supposed to get city view and was instead put on a side wall with the side of a building to look at and a tiny section got a slight view about 12 inches views but the most disappointing thing was I picked the Sheraton because it said it had a pool hot tub and whirlpool, spa and sauna and I know my 84 year old mum loves hot spas but it’s been 25 years since she had her last one so for her 84th birthday I booked a few nights there as she’s never been to Melbourne or been in a plane so To our disappointment there was no hot tub or a whirlpool just a pool and a spa joined together so the temperature of the water was cold and when I first noticed I told reception who told me I get engineer to look at it and when he did apparently he claimed it was 29.5 and there’s no way it was that and more like 19 or 20 then when I said there’s no change and they then said they would contact the engineer again and he claims it now was 32 but there’s no way it was that and just a tad warmer than before so now it was like room water. So obviously mum didn’t go in cause she hates cold water so in the end I asked the front desk if I could get a partial refund as we didn’t get a chance to got
Simon
Stayed 3 nights in Feb 2025