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W Melbourne

5.0 star property
Luxury hotel with 2 restaurants and bars/lounges

Photo gallery for W Melbourne

Property amenity
Spectacular Room, Studio, 1 King Bed, Non Smoking
Property amenity
Suite, 1 King Bed, Non Smoking, Balcony
Wow Suite, Suite, 1 King Bed, Non Smoking

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Gym
  • Room service
The current price is AU$365
includes taxes & fees
1 May - 2 May

Explore the area

Map
408 Flinders Lane, Melbourne, VIC, 3000
  • Melbourne Convention and Exhibition Centre
    ‪11 min walk‬
  • Crown Casino
    ‪11 min walk‬
  • Marvel Stadium
    ‪17 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪26 min drive‬

Room options

View all photos for Mega Room, Room, 1 King Bed, Non Smoking, Corner

Mega Room, Room, 1 King Bed, Non Smoking, Corner

Mega Room, Room, 1 King Bed, Non Smoking, Corner

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Cozy Room, Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, individually decorated

Cozy Room, Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fantastic Suite, Suite, 1 King Bed, Non Smoking

Fantastic Suite, Suite, 1 King Bed, Non Smoking

Fantastic Suite, Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 King Bed, Non Smoking, Corner

Marvelous Suite, Suite, 1 King Bed, Non Smoking, Corner

Marvelous Suite, Suite, 1 King Bed, Non Smoking, Corner

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • City view
  • 72 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Wow Suite, Suite, 1 King Bed, Non Smoking

Wow Suite, Suite, 1 King Bed, Non Smoking

Wow Suite, Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • City view
  • 110 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Studio, 1 King Bed, Non Smoking

Spectacular Room, Studio, 1 King Bed, Non Smoking

Spectacular Room, Studio, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 1 King Bed, Non Smoking

Wonderful Room, Room, 1 King Bed, Non Smoking

Wonderful Room, Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • River view
  • 175 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fabulous Room, Room, 2 Double Beds, Non Smoking

2 bars/lounges, cocktail bar

Fabulous Room, Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fabulous Room, Room, 1 King Bed, Non Smoking

Fabulous Room, Room, 1 King Bed, Non Smoking

Fabulous Room, Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Cozy Room, Room, 1 King Bed, Roll-in Shower, Non Smoking

Premium bedding, minibar, in-room safe, individually decorated

Cozy Room, Room, 1 King Bed, Roll-in Shower, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Cozy Room

Premium bedding, minibar, in-room safe, individually decorated

Cozy Room

  • Sleeps 2
  • 1 King Bed

View all photos for Fantastic Suite

Premium bedding, minibar, in-room safe, individually decorated

Fantastic Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Marvelous Corner Suite

Premium bedding, minibar, in-room safe, individually decorated

Marvelous Corner Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Extreme Wow Suite

Premium bedding, minibar, in-room safe, individually decorated

Extreme Wow Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Wow Suite

Premium bedding, minibar, in-room safe, individually decorated

Wow Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Studio

Premium bedding, minibar, in-room safe, individually decorated

Spectacular Studio

  • Sleeps 3
  • 1 King Bed

View all photos for Fabulous Two Double Room

Spa

Fabulous Two Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Wonderful Room

Premium bedding, minibar, in-room safe, individually decorated

Wonderful Room

  • Sleeps 2
  • 1 King Bed

View all photos for Mega Corner King Room

Premium bedding, minibar, in-room safe, individually decorated

Mega Corner King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Cozy Accessible Room

Premium bedding, minibar, in-room safe, individually decorated

Cozy Accessible Room

  • Sleeps 2
  • 1 King Bed

View all photos for Fabulous King Room

Premium bedding, minibar, in-room safe, individually decorated

Fabulous King Room

  • Sleeps 3
  • 1 King Bed

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Quincy Hotel Melbourne

Melbourne Central Business District
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 578 reviews
The price is AU$215
includes taxes & fees
16 Apr - 17 Apr
Quincy Hotel Melbourne

About the area

Melbourne

A luxury stay in the heart of Melbourne awaits you at W Melbourne. Within just a 10-minute stroll, you'll find SEA LIFE Melbourne and Fed Square. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an indoor swimming pool. .The restaurant, Lollo, is open for breakfast, lunch and dinner. Curious is the hotel's own cocktail bar. Enjoy the 24-hour gym, steam room and pool loungers. 8913 square feet (828 square metres) of event facilities include 6 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Melbourne Central Business District hotel include Melbourne Convention and Exhibition Centre and Crown Casino.

What's nearby

  • SEA LIFE Melbourne - 5 min walk - 0.4 km
  • Melbourne Convention and Exhibition Centre - 11 min walk - 0.9 km
  • Crown Casino - 11 min walk - 1.0 km
  • Queen Victoria Market - 16 min walk - 1.4 km
  • Marvel Stadium - 17 min walk - 1.4 km

Getting around

  • Flinders Street Station - 9 min walk
  • Flagstaff Station - 11 min walk
  • Melbourne Airport (MEL) - 26 min drive

Restaurants

  • ‪Royal Stacks - ‬3 min walk
  • ‪The Mitre Tavern - ‬3 min walk
  • ‪Subway Sauna - ‬2 min walk
  • ‪Curious - ‬1 min walk
  • ‪Sherlock Holmes - ‬2 min walk

About this property

W Melbourne

Luxury hotel with 2 restaurants and bars/lounges
W Melbourne offers its guests an indoor pool, a steam room, and a 24-hour fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 8913 square feet (828 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury W Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 294 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 8913 sq ft of conference space
  • 828 sq. m of conference space
  • Built in 2020
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
W Melbourne offers 294 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Hindi, Korean, Malay, Vietnamese

Similar properties

Exterior

The Langham, Melbourne

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.6 out of 5, Wonderful, 1,137 reviews
The price is AU$257
includes taxes & fees
4 May - 5 May
The Langham, Melbourne

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (AUD 80 per day)
  • Limited on-site parking
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 52 for adults and AUD 26 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Culprit
  • Curious
  • Lollo
  • Warabi
  • WET

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Indoor pool
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • 8,913 square feet of conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.95 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: AUD 150 per accommodation (varies based on length of stay), plus a one-time cleaning fee of AUD 150
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 52 for adults and from AUD 26 for children
  • Valet parking fee: AUD 80 per day
  • Pet fee: AUD 150 per accommodation (varies based on length of stay) plus a one-off AUD150 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.95 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access is available 24 hours a day.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

W Melbourne Hotel
W Melbourne Melbourne
W Melbourne Hotel Melbourne

Frequently asked questions

What is the cancellation policy at W Melbourne?

W Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Melbourne?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at W Melbourne on 1 May 2025 start from AU$365.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Melbourne?

Yep, W Melbourne has secured covered valet parking for AUD 80 per day. Onsite parking is limited.

Are there any beaches close to W Melbourne?

The closest beach to W Melbourne is St Kilda Beach (5.8 km).

Does W Melbourne have a pool?

W Melbourne has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 24 hours.

What luxury perks are available at W Melbourne?

W Melbourne features an indoor pool, a steam room and 2 restaurants. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes W Melbourne a romantic place to stay?

Poolside dining and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at W Melbourne.

Is W Melbourne family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that W Melbourne is a hit with families.

Does W Melbourne serve breakfast?

Yep, buffet breakfast is on offer weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at W Melbourne?

No, W Melbourne does not offer an airport shuttle service.

Is there a bar or restaurant at W Melbourne?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at W Melbourne?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at W Melbourne?

Cats and dogs are welcome at W Melbourne, with food and water bowls and litter trays on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

W Melbourne Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 357 out of 474 reviews
Rating 8 - Good. 67 out of 474 reviews
Rating 6 - Okay. 31 out of 474 reviews
Rating 4 - Poor. 7 out of 474 reviews
Rating 2 - Terrible. 12 out of 474 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was great for the kids. Excellent staycation venue!
Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Great location
Stayed 6 nights in Mar 2025

10/10 Excellent

James

Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent quirky styling, great service, great location
Stayed 4 nights in Mar 2025

10/10 Excellent

Lydya Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Amazing
Stayed 2 nights in Jan 2025

10/10 Excellent

Eun Joo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
모던한 스타일의 로비와 객실 내부가 매우 마음에 들었고, 미니바와 bathroom도 훌륭했습니다.
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul

Stayed 5 nights in Jan 2025

10/10 Excellent

Mei

Travelled with family and small children
Liked: Cleanliness, staff & service
Excellent service and food in the hotel. Tram station is 1 minute away from the hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Peter

Stayed 2 nights in Jan 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anazing
Stayed 2 nights in Jan 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing facilities. highly recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Stayed 1 night in Dec 2024

2/10 Terrible

Gian-Franco

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Srishtraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ioana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property
Stayed 1 night in Dec 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 4 nights in Dec 2024

8/10 Good

Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely, the staff were so helpful and happy - our kids commented on how nice everyone was. The room was great, lovely and clean. The pool and facilities were perfect for a family weekend stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was a gift for my daughter’s birthday. She and her partner said that everything was amazing and the service was excellent!❤️
Stayed 2 nights in Dec 2024

10/10 Excellent

Craig

Stayed 1 night in Dec 2024

8/10 Good

Francelle

Liked: Cleanliness
Stayed 3 nights in Nov 2024

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff always tried their best.
Stayed 4 nights in Nov 2024

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Caron

Stayed 1 night in Oct 2024

6/10 Okay

Nicole

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked 2 suites for 3 people each. There was nothing obvious which stated that there was to a an extra charge for a roll out bed for the 3rd person in each room. When checking in, I asked if the roll out bed was in the room - reception said they would check (no mention of a charge). When the bags were brought to our room I asked again about the beds and they said they would check (no mention of a charge). When we went out to dinner I asked reception again (no mention of a charge). When we returned at 11pm one room had a bed and when I called about the other, I had to go to reception. They then said there was an extra charge for each room. The charge itself isn't the issue however it is misleading to advertise a room for 3 people and then not have accomodation for 3 without an extra charge. When I stated this it said it was on the website - I had a look at it was not obviously stated in the terms for that room. Apparently their assumption is that 3 adults would share the same bed....
Stayed 1 night in Oct 2024