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Grecotel Creta Palace, Beach Luxury Resort

5.0 star property
Luxury hotel on the beach, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grecotel Creta Palace, Beach Luxury Resort

Indoor pool, outdoor pool, pool loungers
Indoor pool, outdoor pool, pool loungers
3 bars/lounges, beach bar
Presidential Villa, Sea View, Private Pool | Living area
Junior Suite, Sea View (Palace) | Living area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Pool
  • Room service
  • Gym

Explore the area

Map
Missiria, Rethymno, Crete Island, 74100
  • Horse Park Rethymno
    11 min walk
  • Platanes Beach
    15 min walk
  • Town Beach
    16 min walk
  • Chania (CHQ-Ioannis Daskalogiannis)
    75 min drive

Room options

View all photos for Bungalow (Side Sea View)

Minibar, in-room safe, blackout curtains, iron/ironing board

Bungalow (Side Sea View)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Shower/bath combination
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Bungalow, Balcony, Garden View (Deluxe)

Family Bungalow, Balcony, Garden View (Deluxe)

Family Bungalow, Balcony, Garden View (Deluxe)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Shower/bath combination
Bathrobes
  • 55 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Palace Family Bungalow Suite, Side Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Palace Family Bungalow Suite, Side Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Bathrobes
Shower/bath combination
Hairdryer
  • 66 sq m
  • Partial sea view
  • Sleeps 6
  • 1 Double Bed, 2 Single Sofa Beds and 2 Single Beds

View all photos for Family Suite, Sea View (Main Building)

Family Suite, Sea View (Main Building) | Beach/ocean view

Family Suite, Sea View (Main Building)

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Shower/bath combination
Bathrobes
  • 50 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Suite Sea Front

Family Suite Sea Front

Family Suite Sea Front

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Shower/bath combination
Bathrobes
Hairdryer
  • 42 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Sofa Beds

View all photos for 2-Bedroom Luxury Bungalow Suite

2-Bedroom Luxury Bungalow Suite

2-Bedroom Luxury Bungalow Suite

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Bathrobes
Shower/bath combination
  • 70 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds and 2 Single Sofa Beds

View all photos for Presidential Villa, Sea View, Private Pool

Presidential Villa, Sea View, Private Pool

Presidential Villa, Sea View, Private Pool

Highlights

Separate sitting area
Private pool
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Bathrobes
  • 164 sq m
  • Sleeps 4
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Junior Suite Sea Front, Private Pool

Junior Suite Sea Front, Private Pool | Beach/ocean view

Junior Suite Sea Front, Private Pool

Highlights

Private pool
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Bathrobes
Hairdryer
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Bungalow, Garden View

Family Bungalow, Garden View | View from room

Family Bungalow, Garden View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Shower/bath combination
  • 45 sq m
  • Sleeps 4
  • 2 Double Sofa Beds OR 1 Double Bed

View all photos for Double Room, Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
Minibar
  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, Private Pool (Bungalow Sea Front)

Suite, Private Pool (Bungalow Sea Front) | Room amenity

Suite, Private Pool (Bungalow Sea Front)

Highlights

Private pool
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Shower/bath combination
Bathrobes
  • 46 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Sea View (Palace)

Junior Suite, Sea View (Palace)

Junior Suite, Sea View (Palace)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Shower/bath combination
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Room, Sea View (Family)

Minibar, in-room safe, blackout curtains, iron/ironing board

Grand Room, Sea View (Family)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Bathrobes
Shower/bath combination
Hairdryer
  • 56 sq m
  • Sea view
  • Sleeps 6
  • 2 Queen Beds and 4 Single Beds

View all photos for Bungalow, Garden View

Minibar, in-room safe, blackout curtains, iron/ironing board

Bungalow, Garden View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Palace Luxury Suite Panoramic, Sea View

Palace Luxury Suite Panoramic, Sea View

Palace Luxury Suite Panoramic, Sea View

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Shower/bath combination
Bathrobes
  • 86 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Maisonette, Garden View

Maisonette, Garden View

Maisonette, Garden View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Bathrobes
Shower/bath combination
Hairdryer
  • 56 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Bunk Beds

View all photos for Family Bungalow, Private Pool (Suite Sea Front)

Family Bungalow, Private Pool (Suite Sea Front) | Terrace/patio

Family Bungalow, Private Pool (Suite Sea Front)

Highlights

Private pool
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • 46 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Bungalow, Garden View (Palace Suite)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Bungalow, Garden View (Palace Suite)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Shower/bath combination
Hairdryer
  • 66 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Sofa Bed and 2 Single Beds

View all photos for Bungalow, Sea View

Minibar, in-room safe, blackout curtains, iron/ironing board

Bungalow, Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Junior Bungalow Suite, Seafront

Junior Bungalow Suite, Seafront

Junior Bungalow Suite, Seafront

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Shower/bath combination
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Family Bungalow, Garden View

Superior Family Bungalow, Garden View | View from room

Superior Family Bungalow, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Bathrobes
Hairdryer
  • 45 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Deluxe Family Bungalow, Garden View, Ground Floor

Deluxe Family Bungalow, Garden View, Ground Floor

Deluxe Family Bungalow, Garden View, Ground Floor

Highlights

Patio
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
2 bedrooms
Bathrobes
Shower/bath combination
  • 53 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Panoramic Room, Sea View

Panoramic Room, Sea View

Panoramic Room, Sea View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Bathrobes
Hairdryer
Private bathroom
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

About the area

Rethymno

A luxury stay in Rethymno awaits you at Grecotel Creta Palace, Beach Luxury Resort. You'll be 4.7 km (2.9 mi) from Rethymnon Town Hall and 4.9 km (3.1 mi) from Rethymnon Venetian Port. Highlights at this beachfront hotel include 5 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and Ayurvedic treatments along with access to the sauna. The buffet restaurant, Labyrinth Main Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own beach bar, you can stop for a drink. Spend the day at the beach where you'll find cabanas, and enjoy the 2 outdoor tennis courts and indoor swimming pool. Other amenities include an outdoor swimming pool, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 8:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Rethymno hotel include Rimondi Fountain and Fortezza Castle.

What's nearby

  • Rethymnon Town Hall - 6 min drive
  • Rethymnon Venetian Port - 6 min drive
  • Rimondi Fountain - 7 min drive
  • Fortezza Castle - 8 min drive
  • Rethymnon Lighthouse - 9 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 69 min drive

Restaurants

  • ‪Sky Park - ‬13 min walk
  • ‪Skypark - ‬12 min walk
  • ‪Ταβέρνα του Ζήση - ‬5 min walk
  • ‪Baja Beach Club - ‬8 min walk
  • ‪Upano - ‬14 min walk

About this property

Grecotel Creta Palace, Beach Luxury Resort

Luxury hotel on the beach, with outdoor pool
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grecotel Creta Palace, Beach Luxury Resort such as a complimentary children's club and an outdoor pool.

Free breakfast is available daily. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts and a hot tub. Free self parking is available.

This 5-star Rethymno hotel is smoke free.

  • 335 guestrooms or units
  • 4 levels
  • 5 dining venues
  • 3 bars or lounges
  • 2691 sq ft of conference space
  • 250 sq. m of conference space
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Grecotel Creta Palace, Beach Luxury Resort offers 335 accommodations with minibars and a safe. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 10 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Languages

Dutch, English, French, German, Greek, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • 3 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe

Restaurants on site

  • Agreco Farm
  • Barbarossa á la carte
  • Golden Dragon á la carte
  • Labyrinth Main Restaurant
  • Princess Ariadne

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Tennis lessons

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,691 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Thalassotherapy

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number 1041Κ015A0099900

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Grecotel Creta Palace Hotel Rethimnon
Grecotel Creta Palace Hotel Rethymnon
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymnon
Grecotel Creta Palace
Hotel Grecotel Creta Palace
Grecotel Creta Palace Hotel Rethymnon, Crete
Grecotel Creta Palace
Grecotel Creta Palace, Luxury
Grecotel Creta Palace, Beach Luxury Resort Hotel
Grecotel Creta Palace, Beach Luxury Resort Rethymno
Grecotel Creta Palace, Beach Luxury Resort Hotel Rethymno

Frequently asked questions

What is the cancellation policy at Grecotel Creta Palace, Beach Luxury Resort?

Grecotel Creta Palace, Beach Luxury Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grecotel Creta Palace, Beach Luxury Resort?

Yep, Grecotel Creta Palace, Beach Luxury Resort has a free self car park.

Are there any beaches close to Grecotel Creta Palace, Beach Luxury Resort?

Yep, Grecotel Creta Palace, Beach Luxury Resort is a short 15-minute walk from Platanes Beach. Fun beach activities include yoga, volleyball and waterskiing.

Is there a spa on site at Grecotel Creta Palace, Beach Luxury Resort?

Yep, there is an onsite spa at Grecotel Creta Palace, Beach Luxury Resort. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Grecotel Creta Palace, Beach Luxury Resort have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Grecotel Creta Palace, Beach Luxury Resort?

Grecotel Creta Palace, Beach Luxury Resort features a full-service spa, an outdoor pool and an indoor pool.

Is Grecotel Creta Palace, Beach Luxury Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Grecotel Creta Palace, Beach Luxury Resort is a hit with families.

Does Grecotel Creta Palace, Beach Luxury Resort serve breakfast?

Yeah, free buffet brekkie is on offer daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Grecotel Creta Palace, Beach Luxury Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grecotel Creta Palace, Beach Luxury Resort?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grecotel Creta Palace, Beach Luxury Resort?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Grecotel Creta Palace, Beach Luxury Resort?

No, pets are not allowed.

Grecotel Creta Palace, Beach Luxury Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 76 reviews" "
Rating 8 - Good. 25 out of 76 reviews" "
Rating 6 - Okay. 9 out of 76 reviews" "
Rating 4 - Poor. 0 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katharine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Creta Palace, it was our honeymoon and the hotel so kindly upgraded us to a family suite on arrival which was beautiful. The facilities are great and perfect for our 2 year old, she loved the pool and beach. The staff were so kind and friendly - thank you so much for making it so special!
Stayed 4 nights in Jun 2024

10/10 Excellent

Finola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding and memorable stay with Creta Palace
Absolutely incredible from arrival to departure. What stood out for us was the friendliness of all staff, the cleanliness of the whole place, the maintenance of the grounds and the quality of the food. We only did breakfast but wish we had done all inclusive. Absolutely outstanding and exceptional service. A nice touch was the offer of drinks on arrival. The hospitality all around was amazing and we already can't wait to return. Thank you
Stayed 7 nights in Jun 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accomodation.
Great staff, and comfortable room. Breakfast was good, but slipped up on a few points, like forgetting to switch on plate heater, so breakfast soon went cold.
Large pool
Beautiful spacious gardens
Stayed 2 nights in May 2024

8/10 Good

James

Stayed 7 nights in Sep 2023

10/10 Excellent

Einar

Stayed 7 nights in Sep 2022

10/10 Excellent

Gadi

Stayed 5 nights in Sep 2022

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Definitely not 5 Star! Extremely grumpy staff
This was our first time staying at a Grecotel after hearing many positive things. We booked a junior suite which was meant to come with a sofa with pillows as depicted in the photos but instead it came with a sofa bed that was as hard as a rock. There was no desk and the bed was lumpy and caved in the middle but fortunately they changed it for us. For some reason every single day they removed the flat sheet off the bed and we had to make the bed all over again ourselves. We asked them repeatedly to stop removing it but nobody listened. The room was very outdated and is in need of renovation. It was impossible to black out the room even after they changed the curtains for us so we were woken up early every day by the light. As mentioned the rooms are outdated so there is no soundproofing at all and you hear all the noises especially children. Generally you would think that during COVID the staff would be upbeat/happy and positive to have work but instead almost all of them (apart from two great staff members) looked grumpy and seemed to be permanently sulking. Even when speaking to them in Greek it didn’t change their mood. The second (kid’s) pool was closed which was not communicated on Hotels.com. This meant the main pool was jam packed full of children. To make it worse, on our first day a child made a poo in the main pool and they had to close it!
Not 5 star
Outdated
Needs to be changed
Clean?
Stayed 6 nights in Aug 2020

10/10 Excellent

Pat, New York

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was really amazing friendly and kind The room was clean but the cover was ripped and old
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones. We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked. The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices. The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality. We received outstanding service every day at the beach bar restaurant which we enjoyed very much!
Stayed 14 nights in Jul 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
It was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel. Really welcoming and child friendly without being overwhelmed by children. Great kids club. Excellent food.Beautiful beach and pools with plenty of space to sit by them. Evening entertainment was good quality and not too touristy! Staff very friendly and helpful. Couple of minor niggles - sheets on our bed didn’t fit properly so scrumpled up overnight. This was a recurring problem suggesting they had the wrong size of sheet for the mattress. Really sharp corner in our family room by sofa - our daughter cut her foot on it.
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 8 nights in Aug 2018

6/10 Okay

Abs, England

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It could be very good but at its current state it’s suffering from a huge identity crisis... not a 5 star! If you are going with small kids, read below. Reviews can be very subjective and for the benefit of people who are reading this review, I think it’s important to highlight that we usually stay at hotels such as Starwood, Shangri-La, Hilton , etc. We also stay at small boutique hotels but it would be incomparable and not fair. What’s good? -location- 10 mins taxi to old town and few decent restaurants. -staff- very friendly and helpful. -private beach- decent beach and good facilities but again, not a 5 star. -breakfast- great choice and the quality is good... however they need to change their coffee beans, it’s pretty bad. -adult entertainment - 5 star quality, we loved it! -great fish restaurant and bars. What’s bad? - What they fail to highlight in any of the booking sites is that there are two parts to the hotel- the old building and the new one. They’ve tried to “upgrade” the old rooms but still the same shower, furnitures, etc. We got moved... they did try to charge us extra but I wasn’t having any of it. - The kids swimming pool- simply disgusting! I can’t believe this facility is even open... The hotel is 30 years old next year and I don’t think they’ve touched it since its opening. There was no way I would let my kid in that pool! - There is another pool but it’s more for adults and it’s not heated. - Restaurants- this is good and bad. Sky bar is v
Stayed 7 nights in May 2018

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally very good facilities. Main dining room good for breakfast although staff appeared rather overcome at peak period, in the evening the buffet dinner was very poor value for money. Other restaurants in the hotel were expensive but much better value for money.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pool service. Great breakfasts. Overall would go back

8/10 Good

Oystein

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Neil, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
The hotel is fantastic. Staff are very friendly and helpful. Breakfast is excellent. This place is especially good for children. Shop on site is very handy. Only bad thing is we had booked a bungalow room, which in fact is just a room that is not part of the hotel and not very big.

10/10 Excellent

Jeannie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely fantastic stay.
Our holiday surpassed all expectations. The staff at the hotel are extremely friendly and the hotel grounds and beach are kept in excellent condition - very tidy indeed. It was a truly relaxing 7 days and we have no complaints, only praise. Upon arrival we were greeted with a warm welcome, towels to freshen up, and a cool drink - exactly what you need after a long journey. We were upgraded to a more spacious room which was a very pleasant surprise. Breakfast is a delicious buffet, wonderful when you sit outside. The aim is to return next year!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
pleasant stay
Lovely staff, beautiful beach. Reading lamps in bedroom inadequate. Appeared to be very child-friendly. Loungers great but beach towels skimpy. Excellent to have a mini-market on-site.

10/10 Excellent

Tracey, Bicester, Oxfordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful and luxurious Hotel
A luxurious hotel with lovely views and surroundings. Clientele are predominantly Russian and prices within the Hotel are expensive. Staff are excellent and speak good English. Excellent aqua-fit tutor. Good kids club for younger children but not so good for teens. Very enjoyable stay but lack of English people in the Hotel was disappointing for younger family members. Fabulous pool and beach.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Fantastic service
no WI FI in the room

2/10 Terrible

Psarros, Atlanta, GA, USA

Disliked: Cleanliness, staff & service, room comfort
Far from a palace
The bed felt like a cardboard box. The food was of low quality. Two out of the three nights the hotel lost power and the room was unbearable. Not to mention the hotel has no internet.

6/10 Okay

Chiara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
L’hôtel nel complesso è carino . La camera e’ spaziosa e rinnovata . Scarsa pulizia , per esempio sul terrazzino , e nelle aree comuni. La piscina e’ molto vecchia e andrebbe ristrutturata . Servirebbe un altra piscina magari per adulti. L hotel e’ abbastanza piccolo e non c’è molto da fare. I ristoranti molto belli , si mangia da Dio , tutto è fresco. Il bar in spiaggia e la spiaggia sono carini.
Stayed 5 nights in Aug 2024