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InterContinental Minneapolis - St. Paul Airport by IHG

5.0 star property
Luxury hotel with free airport shuttle and 24-hour fitness centre

Photo gallery for InterContinental Minneapolis - St. Paul Airport by IHG

Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Meeting facility
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available
  • Breakfast available
  • Gym
  • Free airport shuttle
The current price is AU$357
includes taxes & fees
22 Mar - 23 Mar

Explore the area

Map
5005 Glumack Drive, Minneapolis, MN, 55450
  • Minnehaha Park
    ‪5 min drive‬
  • Nickelodeon Universe
    ‪6 min drive‬
  • Mall of America
    ‪6 min drive‬
  • Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.)
    ‪8 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds (High Floor)

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 2 Queen Beds (High Floor)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Down duvet
  • 35 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Hearing Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Hearing Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Hearing Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 2 Queen Beds, Hearing Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Runway View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed (Runway View)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 36.4 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Runway View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed (Runway View)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 35 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
  • 35 sq m
  • Valley view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 King Bed, Roll-in Shower (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed, Roll-in Shower (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Transfer Shower (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed, Transfer Shower (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 35 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Mobility Accessible (Transfer Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed, Mobility Accessible (Transfer Shower)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 30 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

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About the area

Minneapolis

A luxury stay in Minneapolis awaits you at InterContinental Minneapolis - St. Paul Airport by IHG. You'll be 4.8 km (3 mi) from Minnehaha Park and 6.3 km (3.9 mi) from Mall of America. Highlights at this hotel include a restaurant, a free airport shuttle and a 24-hour gym. .The brasserie, LaVoya, serves French cuisine and is open for lunch and dinner. Bradstreet Craftshouse is the hotel's own gastropub, serving drinks along with dinner. 29999 square feet (2787 square metres) of event facilities include 19 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning full breakfast is served between 6 AM and 11 AM. There's also the convenience of valet parking. .Places within a 15-minute drive of this 5-property class Minneapolis hotel include University of St. Thomas and Xcel Energy Center.

What's nearby

  • Minnehaha Park - 5 min drive - 4.9 km
  • Nickelodeon Universe - 6 min drive - 6.2 km
  • Mall of America - 6 min drive - 6.3 km
  • University of St. Thomas - 12 min drive - 9.3 km
  • U.S. Bank Stadium - 14 min drive - 13.8 km

Getting around

  • Terminal 1 - Lindbergh Station - 1 min drive
  • St. Paul - Minneapolis Station - 15 min drive
  • Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.) - 8 min drive

Restaurants

  • ‪Stone Arch - ‬9 min drive
  • ‪Shoyu - ‬4 min drive
  • ‪The Blue Door Pub - ‬2 min drive
  • ‪Chick-fil-A - ‬2 min drive
  • ‪Caribou Coffee - ‬4 min drive

About this property

InterContinental Minneapolis - St. Paul Airport by IHG

Luxury hotel with free airport shuttle and 24-hour fitness centre
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 19 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 29999 square feet (2787 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the luxury InterContinental Minneapolis - St. Paul Airport by IHG. A roundtrip airport shuttle is free (available 24 hours). Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 291 guestrooms or units
  • 12 levels
  • 29999 sq ft of conference space
  • 2787 sq. m of conference space
  • Built in 2018
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue
InterContinental Minneapolis - St. Paul Airport by IHG offers 291 air-conditioned accommodations with laptop-compatible safes and espresso makers. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Covered parking on site (USD 32 per night; includes in/out privileges)
  • Valet parking on site (USD 55 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11 AM for a fee: USD 6 to 35 for adults and USD 5 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bradstreet Craftshouse
  • Coffee Shop
  • LaVoya

Things to do

  • 24-hour gym
  • Games

Family friendly

  • Free cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 19 meeting rooms
  • 24-hour business centre
  • 29,999 square feet of conference space
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Netflix

Food and drink

  • Espresso maker
  • Late-night room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 100 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 6 to 35.00 for adults and USD 5 to 20.00 for children
  • Covered self-parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Minneapolis St. Paul Airport Hotel
InterContinental St. Paul Airport Hotel
InterContinental Minneapolis St. Paul Airport
InterContinental St. Paul Airport
InterContinental St Paul
InterContinental Minneapolis St. Paul Airport
InterContinental Minneapolis St. Paul Airport an IHG Hotel
InterContinental Minneapolis - St. Paul Airport by IHG Hotel

Frequently asked questions

What is the cancellation policy at InterContinental Minneapolis - St. Paul Airport by IHG?

InterContinental Minneapolis - St. Paul Airport by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Minneapolis - St. Paul Airport by IHG?

As of 14 Mar 2025, prices found for a 1-night stay for 2 adults at InterContinental Minneapolis - St. Paul Airport by IHG on 22 Mar 2025 start from AU$356.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Minneapolis - St. Paul Airport by IHG?

Yep, InterContinental Minneapolis - St. Paul Airport by IHG has a covered self car park with in/out privileges for USD 32 per night. Onsite parking is limited.

What makes InterContinental Minneapolis - St. Paul Airport by IHG a romantic place to stay?

A lounge bar and late-night room service, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at InterContinental Minneapolis - St. Paul Airport by IHG.

Is InterContinental Minneapolis - St. Paul Airport by IHG family-friendly?

You bet! With amenities such as a deli and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Minneapolis - St. Paul Airport by IHG is a hit with families.

Does InterContinental Minneapolis - St. Paul Airport by IHG serve breakfast?

Yeah, full breakfast is offered daily from 6 AM to 11 AM.

Is there a free airport shuttle available at InterContinental Minneapolis - St. Paul Airport by IHG?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at InterContinental Minneapolis - St. Paul Airport by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Minneapolis - St. Paul Airport by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

InterContinental Minneapolis - St. Paul Airport by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 787 out of 1057 reviews
Rating 8 - Good. 156 out of 1057 reviews
Rating 6 - Okay. 55 out of 1057 reviews
Rating 4 - Poor. 28 out of 1057 reviews
Rating 2 - Terrible. 31 out of 1057 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and convenient. Attached to MSP airport. You can choose to walk it or take a taxi. Restaurant choices. Prompt and courteous room service. Happy and eager to recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the convenience of this hotel. The food at the restaurant is very good but the portions are overly large and generate a lot of food waste.
Stayed 1 night in Dec 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to airport
Stayed 1 night in Dec 2024

10/10 Excellent

Alfonso, Mexico DF

Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant was EXCELLENT!
Stayed 1 night in Dec 2024

10/10 Excellent

Coleman

Stayed 4 nights in Nov 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turn off the blue light.....
Once I figured out how to get from the rental-car drop off to the hotel, it was great. This airport is a little confusing to get around for first-timers even if they typically don't have issues with following signs. Staff was nice, food at the restaurant was good, place was clean and the shuttle driver got me to the airport fast enough in the morning. The room was great, bed comfortable - 2 complaints. 1. what is with the blue light in the bathroom for a night light - even with the door closed (see note 2) it still shined bright enough to be annoying - had to get creative with a towel and some tape I had with me so it would get darker. 2. what is with the trend for barn doors on the bathroom? I was travelling by myself this time so it didn't matter, but who really wants a barndoor - which blocks neither sounds nor smells in an already small hotel room.
Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great start to our trip. This hotel is right next to MSP Terminal 1. Handy for an early morning check in with conveniently scheduled shuttle service to the airlines. Fun to watch runway and ramp activity from our room window. Friendly and efficient staff at desk, restaurant and service areas.
Stayed 1 night in Dec 2024

10/10 Excellent

Ingrid, Glenwood Springs

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I cannot say enough good about this hotel. Beautiful, affordable, convenient to the airport, and well-run. We will absolutely stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

CRAIG

Stayed 1 night in Dec 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ggg
Stayed 2 nights in Nov 2024

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great. Location between car return and terminals
Stayed 1 night in Nov 2024

10/10 Excellent

suresh

Stayed 1 night in Nov 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
XX
Stayed 1 night in Nov 2024

4/10 Poor

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but poor human interactions
Our check-in process felt like we were interrupting the man’s evening; no customer service skills whatsoever. We did arrange for a shuttle for four to the airport for 4:00a and arrived promptly at 4:00a and there was no shuttle (I wanted to be five minutes early, but it sadly didn’t happen); we were told “they keep a prompt schedule” and when I showed my phone with the time as 4:00 and said, “it’s currently 4:00 and that was our reservation time” the woman at the desk simply repeated, “they keep a prompt schedule , you can catch the next one” with zero empathy attached. Personally I find this unacceptable; if you want to depart at 4:01, I totally get it, but to not be there AT 4:00a when you have a reservation for this kind of hotel is wrong… UNLESS they would have shared that the DEPARTURE time was 4:00a but that is not what was shared when I made the reservation. On a positive note, the shuttle drivers were wondeful!
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Mike

Stayed 1 night in Nov 2024

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient - great place to stay!
Super easy and convenient for the Minneapolis-St. Paul Airport! Excellent signage, and just a few minutes from either terminal. Will definitely do this again!
Stayed 1 night in Nov 2024

10/10 Excellent

Jeannie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious rooms for reasonable prices. Would highly recommend!
Stayed 1 night in Oct 2024

10/10 Excellent

DONNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and wonderful stay
Stayed 1 night in Nov 2024