4/10 Poor
Khadijah
29 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I called the hotel ahead of time to get proper information on what was being renovated and what amenities we would have access to. My kids were excited about the pool area so this trip was specifically for them.
I was told the pool was heated and that both the pool and spa was operating. The pool is ice cold and the spa is out of order. I contacted the property while still in the hotel and they had no consideration for us, or a simple apology for the lies told by their staff when I called prior to making a reservation. My fiance and I visited the lobby a couple times last evening, i was so disgusted that the staff behind the counter were telling people who were checking in the complete opposite of how things really were and the honest standing of their facilities. Very poor customer service and professionalism
Khadijah
Stayed 1 night in Sep 2024