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InterContinental Marine Drive Mumbai by IHG

5.0 star property
Luxury hotel connected to a shopping centre in Mumbai with 2 restaurants

Photo gallery for InterContinental Marine Drive Mumbai by IHG

Exterior
Outdoor pool, pool loungers
Property amenity
Rooftop bar, ocean views, open daily
Rooftop bar, ocean views, open daily

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Bar
  • Spa
  • Gym
The current price is AU$284
includes taxes & fees
12 Apr - 13 Apr

Explore the area

Map
135 Marine Drive, Mumbai, Maharashtra, 400 020
  • Wankhede Stadium
    ‪6 min walk‬
  • Colaba Causeway
    ‪2 min drive‬
  • Gateway of India
    ‪2 min drive‬
  • Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪45 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Sea View

Suite, 1 Bedroom, Sea View | Room amenity

Suite, 1 Bedroom, Sea View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 56 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Premium Room

Room amenity

Premium Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 76 sq m
  • Sea view
  • Sleeps 3
  • 1 Single Bed

View all photos for Premium Room, 2 Single Beds, Sea View

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Premium Room, 2 Single Beds, Sea View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, Bay View

Room amenity

Classic Room, 1 King Bed, Bay View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Sea View

Premium Room, 1 King Bed, Sea View

Premium Room, 1 King Bed, Sea View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Bay View

Junior Suite, 1 King Bed, Bay View

Junior Suite, 1 King Bed, Bay View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
  • 51 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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  • Pool
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  • Parking included
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11 Apr - 12 Apr
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About the area

Mumbai

InterContinental Marine Drive Mumbai by IHG puts you in the heart of Mumbai, connected to a shopping centre and within a 20-minute stroll of Wankhede Stadium and Flora Fountain. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, Swedish massages and facials along with aromatherapy and Ayurvedic treatments. Dome - Terrace Skybar is open for dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 24-hour gym and pool loungers. 1561 square feet (145 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Plus you'll find Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 5-property class Churchgate hotel include Rajabai Tower and National Centre for the Performing Arts.

What's nearby

  • Marine Drive - 1 min walk - 0.0 km
  • Wankhede Stadium - 6 min walk - 0.6 km
  • Colaba Causeway - 2 min drive - 1.8 km
  • Gateway of India - 2 min drive - 2.3 km
  • Crawford Market - 3 min drive - 2.7 km

Getting around

  • Mumbai CSMT Station - 3 min drive
  • Mumbai Churchgate Station - 7 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 45 min drive

Restaurants

  • ‪Pizza by The Bay - ‬2 min walk
  • ‪K Rustom's Ice Cream - ‬5 min walk
  • ‪Garware Club House - ‬4 min walk
  • ‪Garware Club House Coffee Shop - ‬5 min walk
  • ‪Long and Short, The Gastrobar - ‬1 min walk

About this property

InterContinental Marine Drive Mumbai by IHG

Luxury hotel connected to a shopping centre in Mumbai with 2 restaurants
InterContinental Marine Drive Mumbai by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a 24-hour business centre, a meeting room, and limo/town car service. Event space at this hotel measures 1561 square feet (145 square metres) and includes a conference centre. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury InterContinental Marine Drive Mumbai by IHG. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Mumbai hotel.

  • 1 building
  • 57 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 1561 sq ft of conference space
  • 145 sq. m of conference space
  • Built in 2003
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
InterContinental Marine Drive Mumbai by IHG offers 57 accommodations with DVD players and minibars. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Languages

English, Hindi

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Property amenities

Internet

  • Available in all rooms: WiFi (INR 1,200 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (INR 1,200 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: INR 750 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Dome - Terrace Skybar
  • Kebab Korner
  • Long & Short Bistro

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool

Family friendly

  • DVD player
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,561 square foot of space)
  • Meeting room

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Marine Drive Mumbai by IHG

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 2500.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately INR 750 per person
  • Fee for in-room wireless Internet: INR 1200 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: INR 1200 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: INR 1200 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: INR 1200 per 24-hour period (rates may vary)
  • Airport shuttle fee: INR 5100 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 2500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hotel Mumbai Marine Drive
InterContinental Marine Drive Mumbai
InterContinental Mumbai Marine Drive
Intercontinental Bombay
Intercontinental Hotel Bombay
Intercontinental Marine Drive Hotel Mumbai (Bombay)
Intercontinental Mumbai Hotel
InterContinental Marine Drive Mumbai Hotel
InterContinental Marine Drive Hotel
InterContinental Marine Drive
InterContinental Marine Drive Mumbai
InterContinental Marine Drive Mumbai by IHG Hotel
InterContinental Marine Drive Mumbai an IHG Hotel
InterContinental Marine Drive Mumbai by IHG Mumbai
InterContinental Marine Drive Mumbai by IHG Hotel Mumbai

Frequently asked questions

What is the cancellation policy at InterContinental Marine Drive Mumbai by IHG?

InterContinental Marine Drive Mumbai by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Marine Drive Mumbai by IHG?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at InterContinental Marine Drive Mumbai by IHG on 12 Apr 2025 start from AU$284.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Marine Drive Mumbai by IHG?

Yep, InterContinental Marine Drive Mumbai by IHG has a free self car park and free valet parking.

Are there any beaches close to InterContinental Marine Drive Mumbai by IHG?

The closest beach to InterContinental Marine Drive Mumbai by IHG is Juhu Beach (18.7 km).

Is there a spa on site at InterContinental Marine Drive Mumbai by IHG?

Yep, there is an onsite spa at InterContinental Marine Drive Mumbai by IHG. You'll enjoy heaps of services like facials and deep-tissue massages.

Does InterContinental Marine Drive Mumbai by IHG have a pool?

InterContinental Marine Drive Mumbai by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at InterContinental Marine Drive Mumbai by IHG?

InterContinental Marine Drive Mumbai by IHG features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with deep soaking tubs, memory foam beds and premium bedding.

What makes InterContinental Marine Drive Mumbai by IHG a romantic place to stay?

Ocean-view dining and romance packages, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at InterContinental Marine Drive Mumbai by IHG.

Is InterContinental Marine Drive Mumbai by IHG family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that InterContinental Marine Drive Mumbai by IHG is a hit with families.

Are there hot tubs in the rooms at InterContinental Marine Drive Mumbai by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does InterContinental Marine Drive Mumbai by IHG serve breakfast?

Sure does, buffet breakfast is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at InterContinental Marine Drive Mumbai by IHG?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at InterContinental Marine Drive Mumbai by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Marine Drive Mumbai by IHG?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at InterContinental Marine Drive Mumbai by IHG?

No, pets and service animals are not allowed.

InterContinental Marine Drive Mumbai by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 224 reviews
Rating 8 - Good. 40 out of 224 reviews
Rating 6 - Okay. 22 out of 224 reviews
Rating 4 - Poor. 11 out of 224 reviews
Rating 2 - Terrible. 3 out of 224 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amruta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dipesh and team were wonderful. They went above and beyond to make our stay comfortable. Even added some perks and complimentary upgrades! Wonderful staff. The view from our room was absolutely gorgeous. Would definitely recommend to my friends and family. One area of improvement - I wish they would allow hotel residing guest to make reservations at the dining places, especially when guests pay to enjoy the view. One of the reason I picked this hotel was for dome. But couldn’t get a preferred seat so was a bit let down.
Stayed 1 night in Dec 2024

10/10 Excellent

Sudhir

Stayed 1 night in Dec 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Fine hotel very friendly staff
Stayed 5 nights in Nov 2024

8/10 Good

Andrew Mohanraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quaint property that soothes the body and mind. Comfortable bedroom with an excellent view. Friendly and helpful staff . You can't go wrong in choosing this hotel. I will definitely stay there again during my next visit to Mumbai.
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
It was nice
Stayed 4 nights in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

RISHIKESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice not great
It was nice but not great . Not value for money
Stayed 1 night in Sep 2024

10/10 Excellent

Levi

Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Stayed 3 nights in Sep 2024

10/10 Excellent

Harish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Standard Hotel in South Mumbai
Hospitality was excellent, comfortable room and amenities. Recommend for anyone needing to have good standard stay in South Mumbai
Stayed 3 nights in Aug 2024

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Day
We had our wedding here and everything was beautiful
Stayed 3 nights in Jun 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! They also are well placed on Marine Drive. Highly recommend booking here as I was able to see the sunset from my room which was lovely.
Stayed 1 night in May 2024

10/10 Excellent

Roshanben

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service.
Stayed 2 nights in May 2024

10/10 Excellent

Juzar, Jericho

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Apr 2024

10/10 Excellent

AJIT, PUNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff & excellent level of service.
Stayed 1 night in May 2024

10/10 Excellent

Astad

Stayed 1 night in Apr 2024

8/10 Good

Aditya

Stayed 3 nights in Apr 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and very attentive. Location right on Marine Drive so good area for walking
Stayed 6 nights in Apr 2024

4/10 Poor

James

Disliked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

Hallam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Intercontinental Mumbai
Superb service, helped us check-in early too. Our room was spotless. Our sink broke during our trip and whilst we were out for the day a new one was installed. The staff are very attentive here too. Breakfast options at Intercontinental Mumbai offer a wide variety. The rooftop bar also offers great views of the bay. We would stay here again!
Stayed 6 nights in Feb 2024

8/10 Good

Siddhartha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Amorelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My husband and I booked the king suite for our wedding night and were extremely disappointed in the staff. The service was terrible and we were surprised since we expected the intercontinental to be one of the better hotels in Mumbai. Although the room was beautiful the employees are not trained properly. We did not have coffee cups in our room. The In room dining menu was not linked to a website and the website had a lot of typos. We only stayed for 9 hours after our wedding and had multiple bad encounters in such a short stay but the worst was that we had dropped of a bottle of Dom Perignon the day before the wedding and requested to have it stored in the fridge and when we came on our wedding night we wanted to have it with the glasses and a bucket of ice. We had called before dropping the wine off explaining our request, we explained the request again when the bottle was dropped off and then even after dropping it off we called again to confirm that the bottle would be stored in the fridge. That night after our long wedding we were not congratulated by the staff and were given the champagne warm. We were very upset as you would imagine a hotel of this caliber would know that a wedding night bottle of Dom Perignon would want to be enjoyed cold. This is something we won’t be able to get back. No effort was taken by staff to make our wedding night special, not a note, a word or a rose and our request for cold champagne were ignored. Embarrassing service.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
staff tries but hotel miss the mark for 5 star
The front desk staff were great and tried to help me get my luggage from delhi to goa. However, the biggest misses for this stay were 1) woke up at 3am to banging noises from ceiling, when shared with supervisor, i had to send whatsapp video as proof and then they didn’t make a fair compensation 2) they gave me a 2nd floor room that directly faces another old building, i did not feeling comfortable as a female guest changing in that room, they should be more considerste of their guests’ privacy. 3) breakfast buffet was great but the dome’s food was mediocre (music and cocktails were great), lunch menu was so-so 4) pool was closed for construction while I was there
Stayed 2 nights in Jan 2024