2/10 Terrible
Morgan
Travelled with family
19 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
While staying at Barefoot Resort and Yacht Club, I did not receive my pool pass that was told by the front desk it would be given to me to the room under my reservation. I stayed till a week and have called the front desk and every number given and have talked to the front desk in person at the Myrtlewood front desk and they said the room key would be in our room with the parking passes and was not. So then we called and they said that we could pick it up the following morning at the Myrtlewood location(20 minuntes away). So we went over they changed their policy TODAY they would be bringing all the missing pool keys out to the rooms and leave them on the counter. And then after that I callled
and asked them to confirm the confirmation that they were going to bring the keys out as well and the lady on the line did confirm to me that someone was bringing them to us. In our room so we left and expected our keys to be there after we got to our room hours later. Then returned to no pool keys and called the other number for concerns after five to a man that said he’d leave a message for management and they did not have anything to do for us for the evening. Next day we drove to the other location again after having late check in and the prior day and then the next time to receive another pool pass to a different pool that we’d need to return when we leave at the same spot out of our way or we’d be charged. And while we were there they had our roof above us on the 3rd floor redone.
Morgan
Stayed 6 nights in Aug 2024
