2/10 Terrible
Peter
30 Mar 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Avoid functions if you want peace and quiet
We've stayed in the Alverton a number of times before, but not when there was a function (wedding) going on. We went for a relaxing couple of days and found ourselves experiencing the complete opposite. Crowded bar area, limited slots at breakfast, noisy function guests hoofing through the main hotel, kids running up and down the corridors until 2am, drunk function guests (presumably also staying in the main hotel) at full volume (shouting, laughing, banging doors) until the early hours. Never again. Lesson learned. We generally travel out of season to avoid the crowds and unruly behaviour, so a word to the wise if you do the same - avoid function dates. Nobody told us in advance there was going to be a wedding. When we checked out and told the receptionist that we'd had a terrible stay in response to her question, we got "I'm sorry to hear that", with complete lack of sincerity or concern. Another surprise, given our previous experience of the Alverton. There was a supervisor on reception, who overheard the conversation and assured us that we would be contacted by the Guest Relations Manager. Alas nothing. Very poor indeed. Charging premium rates demands premium service, and The Alverton has fallen well short on this occasion. I feel like my stay as a 'regular' guest was completely compromised due to the hotel chasing function revenues. The lack of follow up is also very disappointing. A great shame. Normally such a lovely hotel. Changes required, please Alverton.
Peter
Stayed 1 night in Mar 2024
