See all properties
Save

The St. Regis Lhasa Resort

5.0 star property
Luxury Lhasa hotel in Chengguan District with 3 restaurants

Choose dates to view prices

Photo gallery for The St. Regis Lhasa Resort

Exterior
Property amenity
Suite, 1 Bedroom, Non Smoking, View
Lobby
3 restaurants, breakfast, lunch, dinner served; international cuisine
Reviews
8.8

Excellent

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Pool
    PoolPool
  • Spa
    SpaSpa
  • Parking included
    Parking includedParking included
  • Air conditioning
    Air conditioningAir conditioning
  • Laundry
    LaundryLaundry

Explore the area

Map
No. 22 Jiangsu Road, Lhasa, Tibet, 850000
  • Popular LocationTibet University13 min walk
  • Popular LocationJokhang Temple3 min drive
  • Popular LocationPotala Palace4 min drive
  • AirportLhasa (LXA-Gonggar)69 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Hairdryer
Bathrobes
Separate bath and shower
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Hairdryer
Bathrobes
Separate bath and shower
  • 61 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Hairdryer
Bathrobes
Separate bath and shower
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Hairdryer
Bathrobes
Separate bath and shower
  • 61 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Hairdryer
Bathrobes
Separate bath and shower
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Hairdryer
Bathrobes
Separate bath and shower
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Hairdryer
Bathrobes
  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, View

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Hairdryer
Bathrobes
Separate bath and shower
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Hairdryer
Bathrobes
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
Hairdryer
Bathrobes
  • Sleeps 3
  • 1 King Bed

Similar properties

Room
Shangri-La Lhasa
Pool
Hot tub
Spa
Parking included
4.2 out of 5, Very good, (60)
The price is AU$362
for 1 night
includes taxes & fees
21 July - 22 July
Shangri-La Lhasa

About the area

Lhasa

A luxury stay in the heart of Lhasa awaits you at The St. Regis Lhasa Resort. Within just a 15-minute stroll, you'll find Tibet University and Canggu Temple. Highlights at this hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Iridium can include massages and facials. The restaurant, Social, serves international cuisine and is open for breakfast, lunch and dinner. Decanter by Haut-Brisson is the hotel's own wine bar. Business travelers can take advantage of meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Chengguan District hotel include Jokhang Temple and Ramoche Temple.

What's nearby

  • Tibet University - 13 min walk
  • Canggu Temple - 14 min walk
  • Jokhang Temple - 3 min drive
  • Potala Palace - 4 min drive
  • Tibet Museum - 5 min drive

Getting around

  • Lhasa (LXA-Gonggar) - 70 min drive

Restaurants

  • ‪欧碧尚酒廊 - ‬6 min walk
  • ‪紫罗兰酒廊 - ‬11 min walk
  • ‪圣安奇咖啡 - ‬1 min walk
  • ‪彭于顿吧茶楼 - ‬10 min walk
  • ‪罗琼酒吧 - ‬13 min walk

About this property

The St. Regis Lhasa Resort

Luxury Lhasa hotel in Chengguan District with 3 restaurants
The St. Regis Lhasa Resort offers its guests a full-service spa and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Spa services, a library, and a terrace are also featured at the luxury The St. Regis Lhasa Resort. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Lhasa hotel is smoke free.

  • 199 guestrooms or units
  • 6 levels
  • 8 buildings
  • 3 dining venues
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
The St. Regis Lhasa Resort offers 199 accommodations with DVD players and minibars. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. An iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Iridium has 6 treatment rooms. Services include facials and body treatments.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: CNY 138 to 208 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Decanter by Haut-Brisson
  • Si Zi Kang
  • Social
  • The Drawing Room
  • Yan Ting

Things to do

  • Art gallery
  • Full-service spa
  • Indoor pool
  • Library
  • Shopping
  • Yoga classes

Family friendly

  • DVD player
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body treatments
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 6 floors
  • 8 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 42-inch LCD TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heated floor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 580.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 138 to 208 per person
  • Airport shuttle fee: CNY 750 per room (one way)
  • Rollaway bed fee: CNY 580.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Long-term renters welcome
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. This property uses solar energy. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

St. Regis Lhasa Resort
St. Regis Lhasa
The St Regis Lhasa Resort
The St Regis Lhasa Lhasa
The St. Regis Lhasa Resort Hotel
The St. Regis Lhasa Resort Lhasa
The St. Regis Lhasa Resort Hotel Lhasa

Frequently asked questions

What is the cancellation policy at The St. Regis Lhasa Resort?

The St. Regis Lhasa Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The St. Regis Lhasa Resort?

As of 7 July 2024, prices found for a 1-night stay for 2 adults at The St. Regis Lhasa Resort on 8 July 2024 start from AU$315.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The St. Regis Lhasa Resort?

Yep, The St. Regis Lhasa Resort has a free self car park.

Is there a spa on site at The St. Regis Lhasa Resort?

Yep, Iridium is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does The St. Regis Lhasa Resort have a pool?

The St. Regis Lhasa Resort has a pool and an indoor pool.

What luxury perks are available at The St. Regis Lhasa Resort?

The St. Regis Lhasa Resort features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes The St. Regis Lhasa Resort a romantic place to stay?

Al fresco dining and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at The St. Regis Lhasa Resort.

Is The St. Regis Lhasa Resort family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that The St. Regis Lhasa Resort is a hit with families.

Are there hot tubs in the rooms at The St. Regis Lhasa Resort?

No, but there are deep-soaking baths in the guestrooms.

Does The St. Regis Lhasa Resort serve breakfast?

Yeah, buffet brekkie is offered daily.

Is there a free airport shuttle available at The St. Regis Lhasa Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The St. Regis Lhasa Resort?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The St. Regis Lhasa Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The St. Regis Lhasa Resort?

No, pets are not allowed.

The St. Regis Lhasa Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 50 reviews" "
Rating 8 - Good. 8 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 4 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Lhasa. Stayed there twice, once in the main building and once in one of the stand alone buildings. The room in the main building was in great condition and everything worked. The room in the stand-alone building required some renovating. Not bad per se, but given the 5-star status, I was expecting more consistent upkeep.
Stayed 1 night in Apr 2024

6/10 Okay

Clara

Travelled with group
Disliked: Property conditions & facilities
The hotel is a bit old, needs a complete renovation, the breakfast was disappointing,
Stayed 3 nights in May 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Lhasa!
Stayed 2 nights in Dec 2021

8/10 Good

Victor

Liked: Property conditions & facilities, room comfort
Best hotep in Lhasa!
Stayed 1 night in Dec 2021

10/10 Excellent

Feng Yung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2020

6/10 Okay

Verified traveller

Liked: Room comfort
Worst St. Regis Experience
Unhappy about: I required ‘higher floor’ when I made the booking and they put me on the G/F at a corner with no sunlight and with no privacy where you would see some staff walking by out of the windows from time to time. I went back to the receptionist to complain and she told me that she was actually ‘doing me a favor’ to have put me in that room... ?? The desk area in the room had cigarette smell and the bathroom had some urine odor. Given I was tired from my flight so I accepted the night and went for a shower, then the shower room freaking flooded! I put on ‘Do Not Disturb’ mode before bedtime, then a housekeeping lady called me at 9:15am and asked if she could clean the room... ? Fried chicken at the bar was dry like paper and the waitstaff were under service and insincere. I went to the spa to find out more details about the treatments. No one was at the reception. I sat there and waited for 10mins still no one showed up. Happy about: I talked to another receptionist and the next day he changed my room to the 6/F with sunlight (yay!) and I could confirm that the previous room was some broken backup room - even the glass doors separating the shower and toilet stalls were removed! And the TV had no signal. In-room dining service was good and efficient. In-house clinic with a responsible Chinese doctor. Conclusion: It’s such a pity when the brand and the hardware is there, but some frontline staff needs some serious training.
Stayed 4 nights in Jun 2020

10/10 Excellent

Qian

Stayed 1 night in Jan 2020

8/10 Good

Po Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay for Lhasa.
We had an amazing room with view of mountains all around. The only downfall was that the hot water was not hot, rather lukewarm. Having being on the long distance train for nearly 24 hours we just wanted to shower and be comfortable. Sounds sad but we ended up boiling water in order to take a hot bath with the little kettle they had. We reported this and were offered a new room however the water temperature was the same so we decided to keep our old room and the views were more superior. We did enjoy late afternoons in the room and just relaxing as the sun shone through the December cold. Despite this the room as very well priced for a St Regis stay and I did like the porcelain teacups when I had a cuppa. At this level it's all in the detail that matters.
Stayed 3 nights in Dec 2018

10/10 Excellent

Shereen, Singapore, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly and helpful staff, lovely room and a wonderful St Regis experience, especially during pre Christmas, they decorated the hotel with Christmas ornaments, played Christmas music throughout and had Christmas carolers before dinner and Santa Claus giving little presents with cookies to the diners. Would definitely stay with them again.
Stayed 6 nights in Dec 2018

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 days
It was a very good stay! Very pleased with friendly service. Everybody willing to help with any questions or needs! At the restaurant, TBTB was very helpful and pleasant. Kevin, the rooms manager, was great! I believe it is the best Hotel in the area.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly beautiful view of the Potola Palace. Fabulous architecture. Great breakfasts.
Stayed 4 nights in Oct 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay in Lhasa
Fantastic hotels in then most unique of destination an in the world
Stayed 2 nights in Oct 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at St regis Lhasa
Fantastic hotel. Exceptional rooms and service. The language barrier is there but I LtV little. Restaurants fantastic, especially the Social BD the roof bar isn’t excellent
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was really looking forward to my stay at the St. Regis, but while their property is really nice and new, the staff and service leaves a lot to be desired. Starting from beginning to end, I highlight my key issues: 1. check-in: the woman that checked me in seemed frazzled, rushed and did the least welcoming greeting of any nice hotel I've ever stayed at. 2. Dining: my server barely knew the menu and couldn't really answer any of my basic questions about the menu. Later I dined at the Chinese restaurant they have downstairs and waited one hours for my bowl of noodle soup to arrive. 3. Room: I was in a "non-smoking" room that smelled like smoke. 4. Valet/transportation: when I asked for the cab, the men at the front door couldn't really properly explain where to catch a cab and ultimately I just ended walking around town.
Stayed 1 night in Sep 2018

4/10 Poor

Sophie

Disliked: Property conditions & facilities
Tired and half closed
Spa was out of action, as was one restaurant. Hotel looks tired and needs an update. Should warn guests when half the services are not available!
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is beautiful, has a great location. The room should get upgraded to take care of the bathrooms specifically. They need to take care of english skills for dealing with international travellers
Stayed 4 nights in Jul 2018

10/10 Excellent

K Sobczyk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Lhasa
Best hotel in Lhasa. Amazing place to stay!
Stayed 1 night in Jun 2018

10/10 Excellent

Boya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
St. Regis is an amazing place to stay in Lhasa, for its warm service and beautiful view.
Stayed 2 nights in May 2018

6/10 Okay

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expect more
Cannot compair to other St Regis elsewhere but understood that this is Lhasa.... Breakfast is not up to par and you have to get your own coffee in a machine which needed maintenance ! After a few days I finally got the hang of it. They have many staff hanging around but why not assign one for this job like most Shangri la did. Other services are generally good but I do expect more for the name.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area. Staff are friendly and helpful. Happy stay!

10/10 Excellent

XI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just wonderful
The St. Regis Lhasa Resort Hotel will be my only choice next time I am visiting Lhasa.
Stayed 5 nights in Jan 2018

10/10 Excellent

Jeffrey, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
The hotel staff is exceptional and very attentive. The rooms are spacious and comfortable. The beds were a bit firm which is the reason for my downgrade on the rooms. The common areas of the hotel...ie...carpets, etc...are a bit run down and could use an upgrade. That was the only reason for my overall downgrade considering it's a St Regis where I always expect the best.
Stayed 2 nights in Nov 2017

10/10 Excellent

Jeff, Naperville, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Room and Staff
Hotel room was huge! My wife wished we had a condo that looked just like it. Heated bathroom floors, 15ft ceilings...just amazing, especially for the price.
Stayed 2 nights in Nov 2017

6/10 Okay

lyndsay, Miami

Liked: Cleanliness, property conditions & facilities
Should have been excellent but missed the mark
PROS: 1. location is excellent 2. size of room 3. size of bathroom 4. design of hotel CONS: 1. check in complex and false information given (e.g. told we couldn’t use our Amex card, but were actually able to use it when we checked out) 2. insufficient lighting in ALL areas of the hotel, including the dining room, the pathway from the main hotel block to the Building 5, and especially inside the rooms – overall very dark and substandard 3. internet slow and intermittent 4. music in dining room and lobby appalling and invasive (bad music, and played too loudly) 5. layout of buffet area was unusual. Did not flow. Seafood suspicious. Food overall was not hot, e g. hot soups served cool/cold; 6. blinds in dining room need to be raised to let in light. Too dark. 7. Impossible to darken the bedroom completely – always a light on behind the bed and under the sinks in the bathroom 8. Dangerous layout, with step from bathroom to bedroom 9. Air conditioning in room was impossible to control – always either too hot or too cold with 3 different controllers 10. Toiletries were substandard for a hotel charging this price 11. Elevator not working properly
Stayed 4 nights in Sep 2017