4/10 Poor
Shavelly
Travelled with family
20 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
I was initially impressed with this property, but things quickly went downhill once I got to my room. The rooms are mostly connected, which means I could hear every bit of noise from the neighboring guests, along with strong smells from perfumes and even their alarms. It felt like I had unwanted roommates.
While the property itself is large and offers plenty of amenities, everything comes with a steep price, and nearly everything gets charged to your room. What really bothered me was that I wasn’t informed about a $300 fee if I didn’t make the reservation myself — a charge I find ridiculous. Which at the moment it got deferred but will come back to me , no change. So I got an extra bill with out eating or my presence in the restaurant if I would’ve known this I wouldn’t had made no reservations at all. Sugar factory also wasn’t as great , it was my birthday and their famous entertainment habits to sing happy birthday was a fail. My waitor was outside of the sugar factory the whole time just chit chatting.
The property overall was okay and seemed safe, but in comparison, Atlantis is far better. The only highlight for me was the flamingo encounter, but beyond that, I’ll never return.
Shavelly
Stayed 3 nights in Sep 2024