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Royalton Negril, An Autograph Collection All-Inclusive Resort

4.5 star property
Beachfront hotel with calming spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royalton Negril, An Autograph Collection All-Inclusive Resort

Outdoor wedding area
5 bars/lounges, poolside bar, beach bar
Outdoor wedding area
Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Beach/ocean view
8 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Parking included
    Parking included
  • Breakfast included
    Breakfast included
  • Gym
    Gym
The price is AU$499
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Norman Manley Boulevard, Negril, Westmoreland
  • Bloody Bay
    1 min walk
  • Hedonism II
    5 min walk
  • Booby Cay
    5 min walk
  • Negril (NEG-Negril Aerodrome)
    8 min walk

Room options

View all photos for Luxury Presidential one Bedroom swim out Diamond Club

In-room dining

Luxury Presidential one Bedroom swim out Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 114 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Junior Suite swim out

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite swim out

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Private pool

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view Diamond Club

Flat-screen TV, pay films

Luxury Presidential one Bedroom ocean view Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 114 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Family Suite ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite ocean view

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite ocean view Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom ocean view

Beach/ocean view

Luxury Presidential Two Bedroom ocean view

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 170 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite ocean view Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman two Bedroom ocean front suite Diamond Club

Flat-screen TV, pay films

Luxury Chairman two Bedroom ocean front suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 226 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Presidential Two Bedroom ocean view Diamond Club

In-room dining

Luxury Presidential Two Bedroom ocean view Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 170 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Junior Suite ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite ocean view

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman three Bedroom ocean front suite Diamond Club

Flat-screen TV, pay films

Luxury Chairman three Bedroom ocean front suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 282 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Luxury Junior Suite swim out Diamond Club

View from room

Luxury Junior Suite swim out Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Ceiling fan
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential one Bedroom ocean view

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 113 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Chairman four Bedroom ocean front suite Diamond Club

Flat-screen TV, pay films

Luxury Chairman four Bedroom ocean front suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 337 sq m
  • Ocean view
  • Sleeps 14
  • 2 King Beds and 4 Queen Beds

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About the area

Negril

A luxury stay in Negril awaits you at Royalton Negril, An Autograph Collection All-Inclusive Resort. Within just a 10-minute stroll, you'll find popular attractions like Seven Mile Beach and Hedonism II. Highlights at this all-inclusive hotel include 8 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, body wraps and body scrubs along with access to the mud bath and sauna. The buffet restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Free full breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Sights within a 10-minute walk of this 4.5-property class Negril hotel include Jamaica Beaches and Bloody Bay.

What's nearby

  • Bloody Bay - 1 min walk - 0.0 km
  • Hedonism II - 5 min walk - 0.5 km
  • Bloody Bay Beach - 5 min walk - 0.5 km
  • Seven Mile Beach - 9 min walk - 0.8 km
  • Kool Runnings Water Park - 16 min walk - 1.4 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬4 min drive
  • Hunter Steakhouse
  • ‪Ackee - ‬16 min walk
  • ‪Hedonism II - Delroy's Bar - ‬5 min walk
  • ‪Mahogany - ‬20 min walk

About this property

Royalton Negril, An Autograph Collection All-Inclusive Resort

Beachfront hotel with calming spa services
Royalton Negril, An Autograph Collection All-Inclusive Resort is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royalton Negril, An Autograph Collection All-Inclusive Resort such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive hotel also offers a children's pool, outdoor tennis courts and a health club. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Negril hotel.

  • 407 guestrooms or units
  • 8 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Royalton Negril, An Autograph Collection All-Inclusive Resort offers 407 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a separate bath and shower with a deep soaking bath and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The Royal Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Armadillo
  • Gourmet Marche
  • Gratzie Italian Trattoria
  • Hunter Staeakhouse
  • Zen

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

Property is also known as

Royalton Negril Resort
Royalton Negril
Royalton Negril All Inclusive
Royalton Negril Resort Spa All Inclusive
Royalton Negril Resort Spa
Royalton Negril Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Royalton Negril, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Negril, An Autograph Collection All-Inclusive Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Royalton Negril, An Autograph Collection All-Inclusive Resort on 1 Dec 2024 start from AU$498.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Negril, An Autograph Collection All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Negril, An Autograph Collection All-Inclusive Resort is on Jamaica Beaches. Fun beach activities include snorkelling.

Is there a spa on site at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, The Royal Spa is available for guests. It has a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a pool?

Royalton Negril, An Autograph Collection All-Inclusive Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a waterslide?

No, there is no waterslide at Royalton Negril, An Autograph Collection All-Inclusive Resort, but Kool Runnings Water Park is a short 16-minute walk away.

What luxury perks are available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Royalton Negril, An Autograph Collection All-Inclusive Resort features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Royalton Negril, An Autograph Collection All-Inclusive Resort a romantic place to stay?

Couples spa treatments and a bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton Negril, An Autograph Collection All-Inclusive Resort.

Is Royalton Negril, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that Royalton Negril, An Autograph Collection All-Inclusive Resort is a hit with families.

Are there hot tubs in the rooms at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, complimentary full breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, Royalton Negril, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, pets are not allowed.

Royalton Negril, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 227 out of 1001 reviews" "
Rating 6 - Okay. 138 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 140 out of 1001 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elroy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check in was horrible. Arrived at 7pm and didn’t get my room until midnight. To make matters worse, I paid for an upgraded room and got downgraded instead. I was told that they didn’t have any swim up suits available. So I basically paid for something I didn’t receive. I tried to speak to a manager, but there were none available. I kept being harassed by security about being in a particular area of the hotel that I paid for but couldn’t access because of the downgraded room I received. All around poor customer service and over worked staff
Stayed 2 nights in Aug 2024

2/10 Terrible

Umer

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not worth purchasing diamond club packages, you do not get the service entailed and end up doing everything yourself. Very bad experience at this resort, after spending thousands.
Stayed 6 nights in Aug 2024

2/10 Terrible

Sashelle

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Communication was not effective among the employees I felt misguided and each person I was told to go to would send me to the next. Apparently, the resort is using a new app and they would direct guest to use the app but it had it issues as well. On the day I should leave bare in mind check out is at 12pm someone came knocking at our room door at 9am, another came at 10am then 10:46am. The front desk called at 11:15am. I have never encountered anything of the sort. The employees tends to congregate among themselves alot speaking when guest are their waiting for a service. The restaurants are hot a few doesn't have any AC and sometimes close for whatever reason. The food and drink was okay nothing to talk about. Entertainment was good as well especially at night time. I would not recommend this resort to anyone.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort!
Stayed 7 nights in Aug 2024

2/10 Terrible

Orville Lloyd

Travelled with family
Disliked: Amenities
I checked in at 1pm and was told that check in time was at 3pm and I couldn’t get a room. I did not get a room until 5pm. Next day I was told that if I don’t check out at 11am I will be charged
Stayed 1 night in Aug 2024

8/10 Good

Damian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It started badly as I was unable to find the property due to the Lack of proper signage, lost almost an hour trying to find the place. Parking was horrible as i had to drive to the back of the property, thank God for the Golf cart. After checking in i was given the incorrect room, paid for Ocean view and was given something else. The staff and management tried their best to remedy the situation. Pros The restaurants are nice just try to get a reservation. The pool and entertainment are fun The grill is awesome Room service is decent Cons The buffet is horrible Some staff wont pay you any mind unless you tip them.
Stayed 2 nights in Jul 2024

8/10 Good

Tenesha Latrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me the Spa was the best. The couples massage will have you feeling like a new person. For couples request Angela and Simmone
Stayed 4 nights in Aug 2024

6/10 Okay

christopher

Liked: Cleanliness
Stayed 2 nights in Aug 2024

6/10 Okay

sharon

Travelled with family
Staff was very good… butler service was excellent O’Neil and Kaneesha were very accommodating….HOWEVER what we paid for was a little disappointing… food wasn’t the greatest and portions were small. They asked for food restrictions but was not accommodating in this area. Ac unit was not working and sheets were damp because of how hot it was. Resort should have a public washing machine and dryer service …
Stayed 6 nights in Aug 2024

8/10 Good

Abi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

2/10 Terrible

Tariqua

Travelled with partner
Disliked: Staff & service
The staff here do not have the customer service training to meet basic needs. The food sucked, check in was late, rooms missing items and when you check in with a friendly demeanor you are met with a nasty attitude by majority of the staff.
Stayed 3 nights in Aug 2024

6/10 Okay

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
STAFF WAS GREAT, from check in, butler, wait staff, they all were exceptional. The infrastructure is in dire need of repair broken and damaged mirrors in the room, damaged furniture. The property has deteriorated so quickly it’s sad. Lack of maintenance.
Stayed 2 nights in Aug 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We had a swim out in building 2 with a view of the beach and ocean. It was quiet and the perfect spot. The only fault was that it was extremely humid at night and the restaurants and sports bar although air conditioned had the glass doors open to the outside which made the dining and sports bar warm. After being in the sun all day it would be nice to be able to cool off at night somewhere other than your room. Other than that - would totally go back.
Stayed 4 nights in Jul 2024

2/10 Terrible

Shamique

Travelled with family and small children
Disliked: Staff & service
When i booked they say one child is free when i get to the hotel i had was to pay for my 3 years old child.......i was rip off false advertisement
Stayed 2 nights in Jun 2024

8/10 Good

SAM

Liked: Cleanliness, staff & service, property conditions & facilities
Check in process is so slow .That was the only hurdle .Rest everything is alright
Stayed 1 night in Aug 2024

4/10 Poor

Kern

Stayed 3 nights in Jul 2024

10/10 Excellent

Mina

Stayed 4 nights in Aug 2024

10/10 Excellent

Briana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort exudes luxury! From the amazing staff: Chris-Anne, Daron, Denato, Leon & Joan to the ambiance. Everything was absolutely perfect! I cannot wait to plan my next vacation here.
Stayed 3 nights in Aug 2024

2/10 Terrible

Obrian

Stayed 1 night in Jul 2024

2/10 Terrible

Olimpia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

2/10 Terrible

Tanya

Disliked: Staff & service, property conditions & facilities
The service was HORRIBLE! Staff is not aware of anything within the facility, they are very rude, don’t want to assist and can not accommodate large groups. I am for a wedding and I’m order to get service I had to mention the bride and groom name which I was encouraged to do so by staff. NEVER AGAIN WILL I ATTEND OR RECOMMEND.
Stayed 4 nights in Jul 2024

10/10 Excellent

Zalandtrice Marquise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

lesli

Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
They make you have a seat in the lobby instead of going to the counter. Only to have you go back to the counter to get your wristbands and check you in. My 1st room was so filthy! The bellman called the desk and changed my room. My 2nd room, as I unpacked, and attempted to take a shower, there was no hot water, as I stood in the shower for a few minutes for the water to warm, I noticed the water was not draining. I got out the cold shower to call the front desk, only to be placed on hold for over 10 minutes. As I waited, I noticed the bed skirt was disgusting. I got tired of waiting, so I packed up my items to go back to the front. As I was getting my bags I noticed a nasty ROACH crawling down the wall. I took a pic of it and left the room. I went to the front desk to tell the manager about the filth in both rooms, but they left me standing at the front desk while they helped others. When the manager finally came over to me. Unapologetically she said we’re changing your room. I showed her the picture of the roach and she told me roaches are normal. They come from people leaving food around. I told her roaches comes for filth and either way the room should be clean and have no roaches. Now it’s 4hrs later since checked in. The manager told me to wait while she checked on my room but I looked over and she was helping others. I patiently waited until I had enough. I was finally in a “decent” room. Management sucks. They did nothing to accommodate me for the inconvenience. Never!
Stayed 4 nights in Jul 2024

4/10 Poor

Kenyetta

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff was very rude and never refilled our refrigerator for 5 days after me asking. It was very hard to get a reservation for any restaurant we had to eat at the buffet all those days. The only good thing was the vide team by the pool area
Stayed 4 nights in Jul 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, friendly and helpful people. Amazing beach and snorkeling!
Stayed 7 nights in Jul 2024