6/10 Okay
JODI
Travelled with family
23 Sept 2024
Liked: Amenities
The hotel itself is very nice, however first impressions speak volumes. As my daughter and I were coming in the lobby door, the young valet gentleman stood at his podium not offering to hold a door or assist us with our numerous bags, then our initial encounter with the front desk older lady wasn’t a warm friendly one, but we got our keys and headed to our room. We noticed the makeup mirror in the bathroom didn’t work, there was no charger in the room, the phone didn’t work to call the front desk, and there was no water pressure in the shower, when I nicely explained this to the lady at the desk, she told me to bring the mirror to her to be charged, said “thank for the info” on the phone and the city was working in the water and it will be fixed by that evening. We then left and went on with our day, upon returning at midnight we found we had no housekeeping for the day, no washcloths, and not surprising, all previous items had not been addressed. The night desk clerk was very nice, offered to personally move all our items to another room, we kindly refused as we were very tired. The next morning we left our room, took the mirror to the desk were we we greeted by two very professional and friendly staff… they acknowledged my concerns and promptly fixed all problems with the room. Had we been treated like this from the start I would have given this place 5 stars all around…again 1st impressions can speak volumes.
JODI
Stayed 1 night in Sep 2024
