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The Manhattan at Times Square Hotel

4.0 star property
Eco-certified New York hotel in Manhattan with a 24-hour fitness centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Manhattan at Times Square Hotel

Presidential Suite, 1 King Bed (Manhattan Floor)
Exterior
Exterior
Daily continental breakfast (USD 15 per person)
Suite, 1 King Bed (Manhattan Floor, Living Area)

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Gym
  • Laundry
The price is AU$224
includes taxes & fees
28 Jan - 29 Jan

Explore the area

Map
790 7th Ave, New York, NY, 10019
  • Broadway
    ‪2 min walk‬
  • Broadway Theatre
    ‪2 min walk‬
  • Times Square
    ‪4 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪30 min drive‬

Room options

View all photos for Premium Room, 1 King Bed (Manhattan Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (Manhattan Floor)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Mobility Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds, Mobility Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Manhattan Floor, Living Area)

Suite, 1 King Bed (Manhattan Floor, Living Area)

Suite, 1 King Bed (Manhattan Floor, Living Area)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Mobility Accessible (Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, Multiple Beds, Mobility Accessible (Roll-In Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
  • 94 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Manhattan Floor)

Premium Room, 2 Queen Beds (Manhattan Floor)

Premium Room, 2 Queen Beds (Manhattan Floor)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Manhattan Floor)

Presidential Suite, 1 King Bed (Manhattan Floor)

Presidential Suite, 1 King Bed (Manhattan Floor)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
  • 111 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed (Manhattan Floor, Living/Dining Area)

Suite, 1 King Bed (Manhattan Floor, Living/Dining Area)

Suite, 1 King Bed (Manhattan Floor, Living/Dining Area)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
  • 94 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
  • 94 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

Suite, 1 King Bed (Walk-In Shower)

Suite, 1 King Bed (Walk-In Shower)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 94 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed (Manhattan Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 Queen Bed (Manhattan Floor)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Designer toiletries, hair dryer, towels

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Pod Times Square

Pet-friendly
Restaurant
Air conditioning
Bar
4.5 out of 5, Wonderful, (4213)
The price is AU$208
for 1 room
includes taxes & fees
3 Feb - 4 Feb
Pod Times Square

About the area

New York

The Manhattan at Times Square Hotel places you in the centre of New York, steps from Broadway and within a short 5-minute stroll of Times Square. Highlights at this eco-friendly hotel include a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers a fitness centre, concierge services and a 24-hour front desk. Other amenities include a coffee shop/cafe and a snack bar/deli. Continental breakfast is available daily between 6:00 AM and noon. There's also the convenience of self parking. .Attractions within a 10-minute walk of this 4-property class Manhattan hotel include Radio City Music Hall and Rockefeller Center.

What's nearby

  • Broadway - 2 min walk
  • Times Square - 4 min walk
  • Radio City Music Hall - 4 min walk
  • Rockefeller Center - 8 min walk
  • Grand Central Terminal - 20 min walk

Getting around

  • 7 Av. Station (E 53rd St.) - 2 min walk
  • Grand Central - 42 St. Station - 17 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪Ellen's Stardust Diner - ‬1 min walk
  • ‪Library Bar - ‬1 min walk
  • ‪Applebee's Grill + Bar - ‬2 min walk
  • ‪Majestic Deli - ‬2 min walk
  • ‪Gregorys Coffee - ‬2 min walk

About this property

The Manhattan at Times Square Hotel

Eco-certified New York hotel in Manhattan with a 24-hour fitness centre
There's a coffee shop/cafe on site, as well as a snack bar/deli. You'll find a 24-hour business centre on site. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the eco-certified The Manhattan at Times Square Hotel. Parking is available for a fee.
  • 685 guestrooms or units
  • 22 levels
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Coffee shop
The Manhattan at Times Square Hotel offers 685 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves and fridges can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Filipino, French, German, Hindi, Italian, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Parking on site (USD 72 per day)

Food and drink

  • Daily continental breakfast available 6:00 AM to noon for a fee: USD 15 for adults and USD 15 for children
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Microwave on request
  • Refrigerator on request
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • Service fee: USD 45.9 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 15 for adults and from USD 15 for children
  • Self-parking fee: USD 72 per day
  • Pet fee: USD 200 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Refrigerator fee: USD 25 per stay
  • In-room microwave fee: USD 25 per stay
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Manhattan Hotel
Manhattan Times Square
Manhattan Times Square Hotel
The Manhattan At Times Square
The Manhattan at Times Square Hotel Hotel
The Manhattan at Times Square Hotel New York
The Manhattan at Times Square Hotel an IHG Hotel
The Manhattan at Times Square Hotel Hotel New York

Frequently asked questions

What is the cancellation policy at The Manhattan at Times Square Hotel?

The Manhattan at Times Square Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Manhattan at Times Square Hotel?

As of 20 Jan 2025, prices found for a 1-night stay for 2 adults at The Manhattan at Times Square Hotel on 28 Jan 2025 start from AU$149.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Manhattan at Times Square Hotel?

Yep, The Manhattan at Times Square Hotel has a self car park for USD 72 per day.

Does The Manhattan at Times Square Hotel serve breakfast?

Yep, continental breakfast is served daily from 6:00 AM to noon.

Is there a free airport shuttle available at The Manhattan at Times Square Hotel?

No, The Manhattan at Times Square Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Manhattan at Times Square Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

The Manhattan at Times Square Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 826 out of 4295 reviews" "
Rating 8 - Good. 642 out of 4295 reviews" "
Rating 6 - Okay. 852 out of 4295 reviews" "
Rating 4 - Poor. 825 out of 4295 reviews" "
Rating 2 - Terrible. 1150 out of 4295 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I’ve ever stayed in anywhere in the world, avoid this place like a plague
Stayed 5 nights in Dec 2024

4/10 Poor

Dena

Travelled with family
Disliked: Amenities, property conditions & facilities
The area is conveniently located and parking, while a quite expensive additional charge, was simple. The bed was comfortable. However, the TV didnt work, the GFI outlet was blown and wouldnt reset, the room had no decoration and looked like a motel, the curtains were dingy and the hem was falling out, the bathroom tile was old and broken, the bottom of the bathroom door was clearly damaged, and there was empty space which is a novelty in NYC but no couch or seat, like it was oddly empty. The ice/water machine area ahain looked like a motel, and the "breakfast" that we paid extra for was a prepackaged muffin, 1 piece of fruit ans 1 liquid - not continental. This hotel was not worth $300/night.
Stayed 3 nights in Oct 2024

2/10 Terrible

Fredi

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, photos do not match rooms, water damage on carpet, cracked tub, leaking faucets, broken elevators, smells like mold, I should have ran when a guest was demanding a full refund upon my check in
Stayed 2 nights in Oct 2024

4/10 Poor

Bijay

Disliked: Cleanliness, property conditions & facilities, room comfort
It says sound proof rooms, you can hear everything, noise in the hall way, elevators and outside. Room not clean, broken glass on floor, very out dated and mold in bathroom. The heater doesn’t work not even batteries in panel on wall.
Stayed 2 nights in Oct 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The elevators were a nightmare
Stayed 1 night in Oct 2024

2/10 Terrible

Jules

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were typically New York rude, if you asked a simple question you didn't know the answer to and they thought it was stupid then they snapped back at you and treated you as if you were. The first room I was in had a thin (timber stud and plasterboard, not solid) wall between the bedroom and the lift shaft so every time the lift was used it woke me up all night long. Out of four lifts only one was working and that was non-automated and operated by a lift-man, so I had to call reception to get a lift at my floor every time I used it. There was no restaurant and no bar. "Breakfast" was coffee and a pastry at a tiny reception desk serving the whole hotel so was not used at all by myself. No hot water in the morning on day one, tepid water after that. I was moved to a quieter room the next day, "recently renovated" it had broken fittings and a toilet seat too small for the toilet bowl. There was a City Ordinance "Stop Work" notice on the front door shutting down unsafe working practices on the two top floors. There were protesters outside in the mornings complaining about unsafe working practices. I tried to book another hotel as there are many others very close-by, but they were all full unfortunately or I would have moved out despite losing money. It was certainly overpriced for what it was. Overall I would say don't stay there! Find another nearby option such as the Sheraton almost opposite it, as its location was great.
Stayed 3 nights in Oct 2024

4/10 Poor

Mohammed Hassan, Chicago

Disliked: Staff & service, property conditions & facilities
Took forever to check-in as clearly understaffed at the reception. This hotel is very popular and ALOT of ppl check in/out at the same time yet they have only 1-3 persons when they need like 5-6. Staff definitely tried their best to be supportive, courteous and highly service-minded. The bathtub had "bubbles" in its bottom indicating leaking water inside it and clearly not been renovated for ages. The door lock was hard to open/jamming constantly and card wouldn't unlock until several attempts made to reactivate it, ie requiring me repeatedly going down to reactivate the card. Carpets in the room old. Hotel/rooms are very clean though and location is superb. This is a place where you play "low" but get a close vicinity (minutes walk) to times square and broadway. So not for ppl who wants luxuary or high standards on teh room.
Stayed 1 night in Aug 2024

2/10 Terrible

Alexander

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was tiny and completely outdated. All the fixtures/furnishings are decades old. There is mildew in the bath tub, damaged walls, broken sink fixtures, and overall was worse condition than a frat house/college dorm room.
Stayed 2 nights in Oct 2024

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was not clean, had bugs on the carpet and had hidden charges. Upon check-in the front desk made us pay an extra $44 USD per night for “service fees”. These fees were not mentioned before check in.
Stayed 3 nights in Oct 2024

6/10 Okay

Claudio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Tejas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very unpleasant stay here. The room conditions were very poor. Staff were hardly any nice. We had to switch the rooms based on the conditions it was but we were glad we made it out..
Stayed 2 nights in Oct 2024

4/10 Poor

fakhara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Maegan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Checked in and checked out
We checked in and checked right back out. Front desk staff was helpful and understanding that the room did not meet expectations.
Stayed 1 night in Oct 2024

6/10 Okay

Dana L

Travelled with family
Liked: Staff & service
Probably will not stay here again!
Stayed 1 night in Oct 2024

4/10 Poor

Marie Hélène

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Photo on the site so wrong
Oh my god the picture of the room not not not reality climatiser does not work
Stayed 4 nights in Oct 2024

4/10 Poor

Ruth

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They had a flood there which knowed out 3 elevators which u needed to order to spot at you floor, no hot woater in the bathroom and safe wasn't working. They switched me to a new room which was fine. They also have double billed me. I paid you and they charged me an additional $630 dollars which I will call them and argure bout plus notifying my CC not to pay.
Stayed 1 night in Oct 2024

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No A/C in July, Disgusting Room, Terrible Staff
There was no A/C in the hotel... in July. Our bed was broken and leaned to one side. The carpet was buckling up off the floor. The wallpaper was peeling off the walls. Tried to phone down to the desk countless times and never got an answer. Hotel staff watched us stand at the water/snack counter for 10 minutes without asking if we needed help. After me asking them if someone could help us, we were told the guy that works the counter must be in the restroom. After waiting another 15 minutes on said person, he never showed and one of the staff wrote down what we got. One of the elevators didn't work half the time we were there and the hotel was packed with people/families. Getting up to our room or down to the lobby literally could take 15-20 minutes. Again, there was no air conditioning.... in JULY!! Absolutely miserable experience. This was our Graduation trip for my daughter. This hotel was terrible.
Stayed 3 nights in Jul 2024

4/10 Poor

KATHRYN

Liked: Cleanliness
Disliked: Property conditions & facilities
The property is very noisy, with doors, footsteps and construction noise loud inside the room. The elevators weren't working properly, so one was supposed to call the front desk in order to request the elevator stop on that floor. I called over and over and it just rang and rang, so I had no way to request an elevator. Check in and check out took a long time.
Stayed 3 nights in Oct 2024

4/10 Poor

Bradley, Canton

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I know hotels in Manhattan are expensive. The problem I have is the photos of this place are inaccurate. These are not updated rooms as the photos show. Shower was like warm. Lights weren’t working. TV wasn’t plugged in. Some lights weren’t working. Hard to find an outlet for device charging. Oh - and only one elevator kind of worked. Also couldn’t check in when I arrived at 6:30pm. Knocked on the door at 7:40am to clean the room too. Good location though.
Stayed 1 night in Oct 2024

10/10 Excellent

Jhair

Stayed 2 nights in Sep 2024

10/10 Excellent

Zenobia

We were not able to stay due to a building maintenance issue. The way this hotel handled it was absolutely phenomenal. The staff did all they could to make sure our trip wasn’t ruined. I will be booking again just for the customer service.
Stayed 1 night in Sep 2024

4/10 Poor

Linda

Travelled with group
Frustrating
Rooms not ready - 1 of 3 rooms moved to another property with no communication
Stayed 1 night in Oct 2024

6/10 Okay

José

Liked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Stayed 1 night in Sep 2024

2/10 Terrible

Logan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have emailed the property about this but this was the worst part of my whole trip. I didn’t get any communication about the hotel being closed and was shocked when I came to the hotel after a long day of travel. The hotel I was put in wasn’t anything that I looked forward to at the manhattan. There could have been a lot more things done to prevent this unpleasant experience.
Stayed 3 nights in Sep 2024

6/10 Okay

Elena

Liked: Cleanliness
We stayed on one of the renovated floors. No WiFi service, had to go to the lift lobby to catch some. Because there was a no carpet in a lobby, sound travels well. You can hear every neighbour returning back to the rooms. Rooms were clean and room service ladies were very nice and attentive.
Stayed 2 nights in Aug 2024