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The Plaza - A Fairmont Managed Hotel

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for The Plaza - A Fairmont Managed Hotel

Exterior
2 restaurants, breakfast, lunch, dinner served; American cuisine
Exterior
Premium bedding, down duvets, minibar, in-room safe
Gatsby Suite King | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Room service
  • Parking available
  • Breakfast available
  • Housekeeping
The current price is AU$1,951
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
768 Fifth Avenue, New York, NY, 10019
  • 5th Avenue
    ‪3 min walk‬
  • Rockefeller Center
    ‪13 min walk‬
  • Times Square
    ‪17 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪54 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Park View (Carnegie Park)

Suite, 1 King Bed, Park View (Carnegie Park) | View from room

Suite, 1 King Bed, Park View (Carnegie Park)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 93 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Pulitzer 5th Avenue)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed (Pulitzer 5th Avenue)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 93 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed Edwardian Suite

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed Edwardian Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 93 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite King

Premium bedding, down duvets, minibar, in-room safe

Junior Suite King

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom Penthouse Suite

Suite, 1 Bedroom Penthouse Suite

Suite, 1 Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 139 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Terrace Room King

Premium bedding, down duvets, minibar, in-room safe

Terrace Room King

Highlights

Terrace
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Pulitzer Fifth Ave - ADA)

View from room

Suite, 1 King Bed with Sofa bed, Accessible (Pulitzer Fifth Ave - ADA)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 93 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe 2 Queens

Premium bedding, down duvets, minibar, in-room safe

Deluxe 2 Queens

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds (Family Grand Luxe)

Family Room, 2 Queen Beds (Family Grand Luxe)

Family Room, 2 Queen Beds (Family Grand Luxe)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 58 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds (Vanderbilt 5th Avenue)

Suite, Multiple Beds (Vanderbilt 5th Avenue)

Suite, Multiple Beds (Vanderbilt 5th Avenue)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 139 sq m
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Grand Room, 1 King Bed, Accessible (Grand Luxe - ADA)

Premium bedding, down duvets, minibar, in-room safe

Grand Room, 1 King Bed, Accessible (Grand Luxe - ADA)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Luxe King Room

Premium bedding, down duvets, minibar, in-room safe

Grand Luxe King Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

New York

A luxury stay in the heart of New York awaits you at The Plaza - A Fairmont Managed Hotel. Within a short 5-minute stroll, you'll find Central Park and 5th Avenue. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and a 24-hour gym. .A relaxing visit to Guerlain Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The restaurant, The Palm Court, serves American cuisine and is open for breakfast and dinner. 21496 square feet (1997 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Full breakfast is available daily between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 5-property class Manhattan hotel include Rockefeller Center and Broadway.

What's nearby

  • 5th Avenue - 3 min walk - 0.3 km
  • Rockefeller Center - 13 min walk - 1.1 km
  • Broadway - 13 min walk - 1.1 km
  • Times Square - 17 min walk - 1.5 km
  • Grand Central Terminal - 3 min drive - 1.8 km

Getting around

  • 5 Av.-59 St. Station - 2 min walk
  • New York W 32nd St. Station - 4 min drive
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪The Oak Room at The Plaza Hotel - ‬1 min walk
  • ‪The Palm Court - ‬1 min walk
  • ‪Harry Cipriani - ‬2 min walk
  • ‪Nobu Fifty Seven - ‬5 min walk
  • ‪Sarabeth's Central Park South - ‬2 min walk

About this property

The Plaza - A Fairmont Managed Hotel

Luxury hotel with 2 restaurants and full-service spa
The Plaza - A Fairmont Managed Hotel offers its guests a full-service spa and a 24-hour fitness centre. There are 2 restaurants on site. A 24-hour business centre, 9 meeting rooms, and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 21496 square feet (1997 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury The Plaza - A Fairmont Managed Hotel. An airport shuttle during limited hours is available for a fee. For a fee, parking is available.

This 5-star New York hotel is smoke free.

  • 282 guestrooms or units
  • 20 levels
  • 2 dining venues
  • Conference rooms
  • 21496 sq ft of conference space
  • 1997 sq. m of conference space
  • Built in 1907
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
The Plaza - A Fairmont Managed Hotel offers 282 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guerlain Spa has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of America.

Languages

Arabic, Bulgarian, Chinese (Mandarin), Croatian, English, Filipino, French, German, Greek, Hindi, Hungarian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukranian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 10:00 AM to 6:00 PM
  • Limo/town car service
  • Covered valet parking on site (USD 110 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 60 per person
  • 2 restaurants
  • Couples/private dining

Restaurants on site

  • Champagne Bar
  • Champagne Bar
  • The Palm Court
  • The Plaza Food Hall

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Shopping

Family friendly

  • DVD player
  • Free cot
  • In-room babysitting
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 21,496 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms
  • Computer station

Outdoors

  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift (81 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 109 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per day
  • Resort fee: USD 74.58 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • In-room bottled water
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 60 per person
  • Airport shuttle fee: USD 248 per person (one way)
  • Airport shuttle fee per child: USD 248 (one-way), (up to 12 years old)
  • Valet parking fee: USD 110.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 109 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Plaza Hotel
Plaza Hotel New York
Plaza New York
Plaza New York City
Plaza Hotel New York City
The Plaza Hotel
The Plaza A Fairmont Managed
The Plaza A Fairmont Managed Hotel
The Plaza - A Fairmont Managed Hotel Hotel
The Plaza - A Fairmont Managed Hotel New York
The Plaza - A Fairmont Managed Hotel Hotel New York

Frequently asked questions

Is parking available at The Plaza - A Fairmont Managed Hotel?

Yep, The Plaza - A Fairmont Managed Hotel has covered valet parking for USD 110.00 per day.

How much does it cost to stay at The Plaza - A Fairmont Managed Hotel?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at The Plaza - A Fairmont Managed Hotel on 20 Apr 2025 start from AU$1,831.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Plaza - A Fairmont Managed Hotel?

Yep, Guerlain Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

What makes The Plaza - A Fairmont Managed Hotel a romantic place to stay?

Couples dining and a champagne service, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at The Plaza - A Fairmont Managed Hotel.

Is The Plaza - A Fairmont Managed Hotel family-friendly?

You bet! With amenities such as babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Plaza - A Fairmont Managed Hotel is a hit with families.

Does The Plaza - A Fairmont Managed Hotel serve breakfast?

You bet, full breakfast is served daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at The Plaza - A Fairmont Managed Hotel?

No, but there's an airport shuttle that runs from 10:00 AM - 6:00 PM for a fee.

Is there a bar or restaurant at The Plaza - A Fairmont Managed Hotel?

Yep, you can grab a meal at The Plaza - A Fairmont Managed Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at The Plaza - A Fairmont Managed Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Plaza - A Fairmont Managed Hotel?

Furry friends are welcome at The Plaza - A Fairmont Managed Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

The Plaza - A Fairmont Managed Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 749 out of 1040 reviews
Rating 8 - Good. 125 out of 1040 reviews
Rating 6 - Okay. 77 out of 1040 reviews
Rating 4 - Poor. 51 out of 1040 reviews
Rating 2 - Terrible. 38 out of 1040 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel in excellent service! The only issue is the elevators.
Stayed 1 night in Jan 2025

10/10 Excellent

Mi Young

Stayed 2 nights in Dec 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bicycle vendors outside the front entrance are horrendously nasty, hounding you and just degrading that wonderful property. They need to get those bicycle vendors out of there.
Stayed 4 nights in Dec 2024

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

IVAN

Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you are not white or dressed in expensive clothing, you are stopped and required to show reservations, while the privileged are merely asked if they have them. This creates a stark double standard. The guards behavior toward certain individuals feels almost like harassment, making the experience very uncomfortable and intimidating. The sight of numerous rude security personnel outside the hotel only added to the unease every time we try to enter the hotel. It was the worst part of our Christmas, and we will never return. While it’s understandable that the hotel wants to limit entry to guests, the enforcement of this policy feels discriminatory and inconsistent, seemingly based on appearance and race rather than fair application to all.
Stayed 1 night in Dec 2024

10/10 Excellent

Dorothy

Stayed 1 night in Dec 2024

4/10 Poor

Ingrid

Liked: Cleanliness
Stayed 5 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Rundown and overpriced
The rooms are rundown they need to be properly taking care of The restaurant Café the service is horrible. Had to wait 45 minutes to get water and a cup of hot tea. They roll their eyes if you ask to do any changes to what you’re ordering overall they have a very horrible attitude for $2500 a night they should be very accommodating and be delighted that you’re staying at the property. Complete rip off not worth the money overrated and will not be going back. i’ve stayed there multiple times over the years every time I go I say I’m not going back and then I give in and stay and this time will be my last time. Way of a price and rundown property.
Stayed 6 nights in Dec 2024

6/10 Okay

Jacqueline Michel

Travelled with family
Overall I did not feel like it was worth the price. Yes, this is an iconic hotel and the rooms were nice and most staff was nice. Food was excellent but was on par with this class of hotel, not above it. The carpeting in the hotel had stains all over it, furniture was chipped in the room, no floor length mirror, only one chair in the room (room had two beds), no coffee maker in the room. The biggest complaint I have is the doormen out front. They would only let guests through the door, which is understandable. However, when I identified myself as a guest that should have been enough, but some of the doormen would ask for a room key to prove my guest status which was over the top and made me feel unwelcome like they didn’t believe that I was a guest. This could have been handled much better. I expected more from a hotel with this reputation.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. The Christmas decor was inculcate and our service was impeccable. We didn’t want to leave.
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Theresa Margaret

Travelled with family
Liked: Staff & service
Many large group reservations for guests were made at the Champaign Bar which was annoying and hostess was rude and obnoxious. The purpose of the lobby space is to be available to all patrons. Dirty dishes were left outside guest suites for hours on end. And there were TOO many entries into the suites throughout the day - entering to clean the room once is more than enough. The front entrance lobby was constantly cluttered with tourist, which made it frustrating to enter and leave the property. For the amount paid - I am disappointed and will most likely not return.
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical stay. We loved every second. Special shout out to Freddie the doorman , and jaun the house car driver. They both are great and very kind. Just a great trip
Stayed 4 nights in Dec 2024

10/10 Excellent

Willard Allen Phillips, brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….. simply amazing!!!!
Stayed 3 nights in Nov 2024

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
Room was dated. Torn carpet, stains on seats.
Stayed 3 nights in Dec 2024

10/10 Excellent

kaitlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Plaza!
Stayed 1 night in Dec 2024

10/10 Excellent

Danielle, West palm beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rude to me
Stayed 5 nights in Nov 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of it
Stayed 3 nights in Nov 2024

10/10 Excellent

Darrin

Stayed 2 nights in Nov 2024

10/10 Excellent

Liam

Stayed 1 night in Nov 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024