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Slieve Donard

5.0 star property
Elegant beach hotel and indoor pool

Photo gallery for Slieve Donard

Garden
Cocktail bar
Lobby
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
The current price is AU$414
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
Downs Road, Newcastle, Northern Ireland, BT33 0AH
  • Royal County Down Golf Course
    ‪7 min walk‬
  • Newcastle Beach
    ‪10 min walk‬
  • Tollymore Forest Park
    ‪17 min walk‬
  • Belfast (BHD-George Best Belfast City)
    ‪65 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Sea View (Slieve Sea View King or Twin)

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed, Sea View (Slieve Sea View King or Twin)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sea view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Slieve Deluxe King or Twin)

Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed (Slieve Deluxe King or Twin)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Resort King or Twin)

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed (Resort King or Twin)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Slieve King Suite)

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Suite, 1 King Bed (Slieve King Suite)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Slieve Double)

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed (Slieve Double)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible (Accessible Room)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 Double Bed, Accessible (Accessible Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 23.1 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed (Resort Sea View King or Twin)

Superior Room, 1 King Bed (Resort Sea View King or Twin)

Superior Room, 1 King Bed (Resort Sea View King or Twin)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sea view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View (Slieve Deluxe Sea View King or Twin)

Deluxe Room, 1 King Bed, Sea View (Slieve Deluxe Sea View King or Twin)

Deluxe Room, 1 King Bed, Sea View (Slieve Deluxe Sea View King or Twin)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sea view
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Slieve King or Twin)

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 King Bed (Slieve King or Twin)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Slieve Double Double)

Standard Room, 2 Double Beds (Slieve Double Double)

Standard Room, 2 Double Beds (Slieve Double Double)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 King Bed, Sea View (Slieve Sea View King Suite)

Superior Suite, 1 King Bed, Sea View (Slieve Sea View King Suite)

Superior Suite, 1 King Bed, Sea View (Slieve Sea View King Suite)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sea view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Slieve Junior Suite)

Hypo-allergenic bedding, in-room safe, individually decorated

Suite, 1 King Bed (Slieve Junior Suite)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Sea View (Slieve Sea View Junior Suite)

Superior Suite, 1 King Bed, Sea View (Slieve Sea View Junior Suite)

Superior Suite, 1 King Bed, Sea View (Slieve Sea View Junior Suite)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • Sea view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Newcastle

A luxury stay in Newcastle awaits you at Slieve Donard. Within just a 15-minute stroll, you'll find Royal County Down Golf Course and Newcastle Beach. Highlights at this beach hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages, Ayurvedic treatments and mani/pedis along with access to the sauna. The restaurant, J.J. Farrall's, serves local cuisine and is open for breakfast, lunch and dinner. The Wolf is the hotel's own cocktail bar, serving drinks along with dinner. Enjoy the gym, Hot tub, sauna and pool loungers. Plus you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Free buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 5-property class Newcastle hotel include Tollymore Forest Park and Tollymore National Outdoor Centre.

What's nearby

  • Royal County Down Golf Course - 7 min walk - 0.6 km
  • Newcastle Beach - 10 min walk - 0.9 km
  • Tollymore Forest Park - 17 min walk - 1.5 km
  • Murlough National Nature Reserve - 3 min drive - 2.0 km
  • Slieve Donard - 18 min drive - 8.9 km

Getting around

  • Belfast (BHD-George Best Belfast City) - 65 min drive

Restaurants

  • ‪Quinns Bar - ‬9 min walk
  • ‪O'Hares Lounge Bars - ‬19 min walk
  • ‪The Strand - ‬15 min walk
  • ‪Chaplin's Bar - ‬2 min walk
  • ‪Shimna Diner - ‬6 min walk

About this property

Slieve Donard

Elegant beach hotel and indoor pool
Slieve Donard offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this hotel measures 14246 square feet (1323 square metres) and includes conference space. A hot tub, a sauna, and tour/ticket assistance are also featured at the luxury Slieve Donard. Free self parking is available.

This 5-star Newcastle hotel is smoke free.

  • 180 guestrooms or units
  • 4 levels
  • 3 dining venues
  • Conference rooms
  • 14246 sq ft of conference space
  • 1323 sq. m of conference space
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Slieve Donard offers 180 accommodations with espresso makers and a safe. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with digital channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Afternoon tea
  • J.J. Farrall's
  • Lighthouse Lounge
  • The Percy French Inn
  • The Wolf

Things to do

  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • 14,246 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Restaurant dining guides

More

  • Connecting rooms available
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per accommodation, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 35 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

We should mention

  • Pool access available from 8:00 AM to 8:30 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Donard
Donard Slieve
Slieve Donard
Slieve Donard Newcastle
Slieve Donard Resort
Slieve Donard Resort Newcastle
Donard Hotel Newcastle Slieve
Donard Hotel Slieve
Slieve Donard Hotel Newcastle
Slieve Donard Resort And Spa Newcastle, Northern Ireland
Slieve Donard Resort And Spa Newcastle Northern Ireland
Slieve Donard Resort Spa

Frequently asked questions

What is the cancellation policy at Slieve Donard?

Slieve Donard offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Slieve Donard?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at Slieve Donard on 6 Apr 2025 start from AU$414.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Slieve Donard?

Yep, Slieve Donard has a free self car park.

Are there any beaches close to Slieve Donard?

Yep, Slieve Donard is a short 10-minute walk from Newcastle Beach. Fun beach activities include yoga.

Is there a spa on site at Slieve Donard?

Yep, there is an onsite spa at Slieve Donard. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Slieve Donard have a pool?

Slieve Donard has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:30 PM.

What luxury perks are available at Slieve Donard?

Slieve Donard features a full-service spa, a health club and an indoor pool. All guestrooms come with 24-hour room service and espresso makers.

Is Slieve Donard family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Slieve Donard is a hit with families.

Does Slieve Donard serve breakfast?

You bet, visitors are hooked on the free buffet breakfast here! Offered on weekdays between 7:00 AM and 10:00 AM and weekends from 7:00 AM to 10:30 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Slieve Donard?

No, Slieve Donard does not offer an airport shuttle service.

Is there a bar or restaurant at Slieve Donard?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Slieve Donard?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Slieve Donard?

Dogs are welcome at Slieve Donard, with food and water bowls on offer.

Is there a golf course on site at Slieve Donard?

There isn't one on site, but Royal County Down Golf Course is a short 7-minute walk away.

Slieve Donard Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 672 out of 1019 reviews
Rating 8 - Good. 206 out of 1019 reviews
Rating 6 - Okay. 76 out of 1019 reviews
Rating 4 - Poor. 43 out of 1019 reviews
Rating 2 - Terrible. 22 out of 1019 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Stayed 1 night in Dec 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had a great stay. Overall very good. Some things could do with being updated.
Stayed 2 nights in Dec 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family Christmas hotel
We stay in the Slieve Donard each Christmas with our children and always have the best time with the best service. Everything is spotless and nothing is ever too much trouble. Always grateful for our little slice of heaven this time of year
Stayed 1 night in Dec 2024

10/10 Excellent

Sinead

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Myself and my husband went down with 17-year-old daughter to stay one night we had a great time in the hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Had a fantastic 2 night stay at the slieve donard hotel,staff are amazing and friendly, got an upgrade room with fantastic seaview, the spa was amazing especially the jacuzzi, could sit in it all day,only slight negative comment would be,we booked a table in jj farrells restaurant on the Friday evening for a festive dinner, but were told that they weren't starting the festive menu for another few days breakfast was absolutely superb, an amazing choice,,thoroughly enjoyed our stay and will definitely come back next year all being well
Stayed 2 nights in Dec 2024

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Amazing hotel and location. Clean comfortable and close to beach and walking distance to town
Stayed 2 nights in Dec 2024

10/10 Excellent

Alison

Stayed 1 night in Nov 2024

10/10 Excellent

David and barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been before it was refurbished a year ago to the style it would have been when it was built was beautiful there is nothing bad i can say about it just excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Maureen

Travelled with family
I preferred my 1st visit last Nov. Hotel -stunning location. Entrance hallway was beautifully decorated. quick check in but when got to room our keys wouldnt work. A cleaner kindly let us in. I tried to call recept to ask Concierge to bring us new keys but the phone did not work. We had our dog stay with us which was great but i felt that our room had a " dog" smell when we entered the room. Couldn't open windows. Some of the decor of the room looked a little grubby (e.g door frame in bathroom, chipped paint , a lamp that didnt plug in). Wasnt impressed for being a 5 star hotel. Delighted we can bring our dog but do feel hygiene standards need to be at highest. There was hair pins lying on my floor from a previous guest. Bathrooms at recept were disgusting and not cleaned all evening. Bin was over flowing by end of night. We had a lovely evening in the bar - fantastic singer. Thankfully had read reviews about the service charge added to all drinks bills. Paid £24 for 2 gins to then get a bill for £26.40. I went to bar myself for rest of night. Tips should be at customers discretion. Got a dirty glass at one point. When i asked for another glass the bar man just lifted the drink and threw it down the sink. He couldnt find another glass as they were all dirty so offered me an alternative then looked annoyed i asked for fruit. not 5* standards. Breakfast was just ok,cooked breakfast not great and we were put in drawing room without being asked. Didnt have same feel.

4/10 Poor

Eugene

Liked: Staff & service, room comfort
Disliked: Cleanliness
Disappointing to the max
Sauna at 65 degrees Eye stinging pool (chlorine doesn't sting, urine does!) Drafty room, wind whistling through the door (no opening window!) Very very poor dinner; forgot the sides, chicken served tepid, steak chewy as an old boot House keeping woke us clattering Hoover's etc very early Kept awake by other residents using lift opposite room; cm's gap at bottom of door inviting all noises in Check out at 11, house keeping banging on the room door at 5 past, 10 past... Had been looking forward to staying at the Slieve for some weeks. Plan was walking the Mournes then enjoying the spa. Disappointed to the point of frustration Would strongly recommend eating dinner elsewhere Lovely staff, great location but an abysmal experience
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Stayed 2 nights in Nov 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The staff were so friendly and attentive. We adored the sea view room, perfect size, massive, comfortable bed and everything you need - a fridge, and wine cooked, tea, coffee etc. breakfast was delicious and had lots of options. The spa was lovely - only negative of the whole trip was the sauna was not hot enough. But it won’t put us off going back :)
Stayed 1 night in Nov 2024

10/10 Excellent

Aster Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly cold!
Stayed 3 nights in Nov 2024

10/10 Excellent

nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Weekend Break
It was our first time in the part of Ireland and we had a wonderful stay, we really couldn't have asked for more. Unfortunately we missed the option of getting a sea view but I believe we could have selected this if we spotted the follow up email but apart from the we had a stay that will live long in our memory.
Stayed 2 nights in Nov 2024

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Tara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We didn’t like that the room was very small! Four steps to the bed from the door! The hotel was very, very warm and the windows only opened an inch. There was no bath and only one bathrobe in the room. The bathroom wasn’t very clean either. The hairdryer in the room had poor performance and there was only one socket at the door for to plug it in, Overall are stay was average at best! Very unimpressed for a 5 star hotel!
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa overnight stay
Lovely relaxing spa trip. Room was amazing and well designed.
Stayed 1 night in Nov 2024

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Overnight
We had such an amazing time once again at this beautiful hotel . We obviously plan another stay some time soon . Such a lovely experience
Stayed 1 night in Oct 2024

6/10 Okay

Michaela

Travelled with family and small children
Liked: Amenities, property conditions & facilities
We stayed here as a family with our small baby for our wedding anniversary for 3 nights. As a 5 star hotel you expect top class luxury but I think the days of that are gone. The staff were so inexperienced. I know everyone has to start somewhere but there is a lack of training from reception to bar/restaurant staff. Our room was nice but lighting poor for doing hair etc. no coffee or tea in room and the door was ate which looked like teeth marks and carpet torn obviously from the hotel being dog friendly so left the room looking grubby. The bar for food and drink was expensive and there was no atmosphere. The Saturday night there was entertainment and it was poor to say the least. We’ve stayed in better 3 star hotels for a fraction of the price as here is very expensive. Only thing I will rate is the leisure facilities and a big shout out to Ciara who done my massage in the spa. Such a lady and fantastic at her job.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rev Mervyn, Belfast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve now stayed a few times, however this was the 1st time since the complete refurbishment, absolute wonderful and excellent staff as always!
Stayed 1 night in Oct 2024

10/10 Excellent

Aster Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and staff are very nice kind and fantastic! Very guest oriented and extremely friendly and helpful! Will be coming back soon! Aster
Stayed 3 nights in Oct 2024

10/10 Excellent

Mairead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024