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Borough Arms Hotel

3.0 star property
Hotel in Newcastle-Under-Lyme with 24-hour front desk and restaurant
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Borough Arms Hotel

Deluxe Suite
Street view
Breakfast, lunch, dinner served; British cuisine
Deluxe Suite | Bathroom
Pub

Reviews

7.6 out of 10

Good

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Parking included
    Parking included

Explore the area

Map
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX
  • New Vic Theatre
    3 min drive
  • Keele University
    3 min drive
  • Royal Stoke University Hospital
    4 min drive
  • Manchester (MAN)
    37 min drive

Room options

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Heating
LCD TV
Separate bedroom
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, Ensuite

Highlights

Heating
Free cots/infant beds
LCD TV
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Highlights

Heating
LCD TV
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Quadruple Room

Iron/ironing board, free WiFi, bed sheets

Standard Quadruple Room

Highlights

Heating
LCD TV
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Single Room, Ensuite

Standard Single Room, Ensuite

Standard Single Room, Ensuite

Highlights

Heating
LCD TV
Private bathroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

Similar properties

Exterior
Holiday Inn Express Stoke On Trent, an IHG Hotel
Breakfast included
Pet-friendly
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1006)
The price is AU$207
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Holiday Inn Express Stoke On Trent, an IHG Hotel

About the area

Newcastle-Under-Lyme

At Borough Arms Hotel you'll be 2.2 km (1.3 mi) from New Vic Theatre and 2.3 km (1.4 mi) from Apedale Community Country Park. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Ostler Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. Gladstone Lounge Bar is the hotel's own pub, serving drinks along with lunch. Added amenities include free Wi-Fi in public areas and laundry facilities. Full breakfast is available at weekends between 7:00 AM and 9:00 AM. .With a stay at this 3-property class Newcastle-Under-Lyme hotel, you'll be 25.3 km (15.7 mi) from Peak District National Park.

What's nearby

  • Keele University - 3 min drive
  • Royal Stoke University Hospital - 4 min drive
  • Waterworld - 6 min drive
  • Staffordshire University - 6 min drive
  • Regent Theatre - 8 min drive

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 37 min drive

Restaurants

  • ‪The Hopwater Cellar - ‬18 min walk
  • ‪Victoria Hotel - ‬3 min drive
  • ‪KFC - ‬11 min walk
  • ‪The Shed - ‬3 min drive
  • ‪Starbucks - ‬16 min walk

About this property

Borough Arms Hotel

Hotel in Newcastle-Under-Lyme with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Borough Arms Hotel also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3-star Newcastle-Under-Lyme hotel is smoke free.

  • 40 guestrooms or units
  • 3 levels
  • 2 buildings
  • Conference rooms
  • Built in 1783
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Borough Arms Hotel offers 40 accommodations with coffee/tea makers and free toiletries. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers. This Newcastle-Under-Lyme hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Weekend full breakfast available 7:00 AM to 9:00 AM for a fee: GBP 9.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gladstone Lounge Bar
  • Ostler Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1783
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 15.00
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: GBP 15.00 for check-in between 11:00 AM and noon
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 9.50 for adults and from GBP 6.95 for children
  • Early check-in fee: GBP 15.00 (subject to availability)
  • Late check-in fee: GBP 15.00 for check-in between 11:00 AM and noon
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Barclaycard. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property is also known as

Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme

Frequently asked questions

What is the cancellation policy at Borough Arms Hotel?

Borough Arms Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Borough Arms Hotel?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Borough Arms Hotel on 4 Dec 2024 start from AU$118.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Borough Arms Hotel?

Yep, Borough Arms Hotel has a free self car park.

Does Borough Arms Hotel serve breakfast?

Sure does, full breakfast is served at weekends between 7:00 AM and 9:00 AM.

Is there a free airport shuttle available at Borough Arms Hotel?

No, Borough Arms Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Borough Arms Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Borough Arms Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Borough Arms Hotel?

No, only service animals are allowed.

Borough Arms Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 55 out of 204 reviews" "
Rating 8 - Good. 77 out of 204 reviews" "
Rating 6 - Okay. 47 out of 204 reviews" "
Rating 4 - Poor. 16 out of 204 reviews" "
Rating 2 - Terrible. 9 out of 204 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

zach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jul 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service
Alittle outdated but doable
Stayed 1 night in Jul 2024

6/10 Okay

Rebecca

Stayed 1 night in Jul 2024

10/10 Excellent

Richard Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good value traditional hotel..Good parking , sadly no time for Breakfast!
Stayed 1 night in May 2024

2/10 Terrible

vanessa

Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newcastle under lyme
Had a great time at the hotel friendly staff comfortable bed, we had lunch before we went to the theatre. The breakfast was lovely as well you can have continental and full English.
Stayed 1 night in Jun 2024

2/10 Terrible

Mariam

Stayed 1 night in Jun 2024

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My room was on the top floor, no lift, room was cold. My partner struggled to get into the shower as the doors didn’t give good access and the shower was raised about 1ft leaving it dangerous when stepping out, fear of slipping. Staff however helpful and friendly.
Stayed 1 night in May 2024

10/10 Excellent

Wendy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient for town centre.
Stayed 1 night in May 2024

6/10 Okay

Lauren

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Marjorie

Travelled with family
Liked: Staff & service, room comfort
Was given a room in the Anex across the car park . It was terrible, cold and dirty but I told the lady receptionist the next day and she was lovely. She moved us into the main hotel and gave us a lovely room which was clean and warm and the bed was comfy. Only complaint was thick dust in top of radiator.
Stayed 2 nights in Mar 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was very tired looking. Parking was very difficult. It was noisy on the main Road and with the streetlights outside the room was never dark
Stayed 1 night in Mar 2024

8/10 Good

King

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and well connected to the under-lyne town centre. But around the area it was mainly all road there wasn't a nice place to have a walk. Appart from that all good.
Stayed 1 night in Mar 2024

8/10 Good

GUY

Stayed 1 night in Feb 2024

6/10 Okay

Matt

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed in room 25, window would not close fully so noise from road outside affected noghts sleep. If it had been a cold night I suspect the room would have been cold. Towel rail in bathroom was broken and cold. Kettle was intermittant. Breakfast was good and all staff I encountered were friendly. Overall reasonable value gor money but more general maintenance would make it excellent.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024

10/10 Excellent

Ahmad Ardashier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old Coach house near the centre of Newcastle under Lyme
Stayed 2 nights in Dec 2023

8/10 Good

Graham

Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Stayed 1 night in Nov 2023

6/10 Okay

Chioma

Business traveller
My room was close up to the room and the sounds from cars,ambulances and all meant my sleep was short. Wish there was a noise protector to help guest enjoy their stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Martyn

Stayed 1 night in Nov 2023

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation is basic but great for exploring the area. The staff are excellent and really helpful. The restaurant is great and the food is excellent. We will return again if in the area. The hotel recommended going to the Wedgwood factory which was a full day visit and really enjoyable.
Stayed 2 nights in Nov 2023

8/10 Good

Ozohu Asmau

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice and polite The receptionists were exceptionally helpful, warm and nice people Kitchen/restaurant service was good
Stayed 5 nights in Oct 2023

8/10 Good

craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and comfortable
The staff are extremely friendly and helpful and the hotel is very clean and the beds are comfortable. It is showing its age a little bit but that wouldn't stop me from staying here again. Breakfast is good value for money as well.
Stayed 1 night in Oct 2023