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Warwick Le Crystal - Montréal

4.0 star property
Family-friendly Montreal aparthotel in Downtown Montreal with a full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Warwick Le Crystal - Montréal

Reception
Property amenity
Microwave, espresso maker, coffee/tea maker, electric kettle
Meeting facility
Premium bedding, pillow-top beds, minibar, in-room safe

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Spa
  • Hot tub
  • Bar
  • Pool
  • Room service
  • Breakfast available
The price is AU$351
includes taxes & fees
2 Feb - 3 Feb

Explore the area

Map
1100, rue de la Montagne, Montreal, QC, H3G0A1
  • Crescent Street
    ‪1 min walk‬
  • 1250 René-Lévesque
    ‪2 min walk‬
  • The Underground City
    ‪3 min walk‬
  • Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
    ‪16 min drive‬

Room options

View all photos for Penthouse Crescent

Penthouse Crescent | Private kitchen

Penthouse Crescent

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Drummond

Penthouse Drummond

Penthouse Drummond

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Premium bedding, pillow-top beds, minibar, in-room safe

Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • 46 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse René-Lévesque

Penthouse René-Lévesque

Penthouse René-Lévesque

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Sainte-Catherine

Penthouse Sainte-Catherine

Penthouse Sainte-Catherine

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

40-inch TV with satellite channels, pay films, offices

Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse De La Montagne

Penthouse De La Montagne

Penthouse De La Montagne

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Premium bedding, pillow-top beds, minibar, in-room safe

Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • 51 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Family Single Room

Microwave, espresso maker, coffee/tea maker, electric kettle

Family Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • 56 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Single Room

Microwave, espresso maker, coffee/tea maker, electric kettle

Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • 74 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

40-inch TV with satellite channels, pay films, offices

Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • 56 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Warwick Premier Suite

Warwick Premier Suite

Warwick Premier Suite

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Dining table
TV
Hypo-allergenic bedding
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is AU$562
for 1 night
includes taxes & fees
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About the area

Montreal

A family-friendly stay in the heart of Montreal awaits you at Warwick Le Crystal - Montréal. Within a 5-minute stroll you'll find Bell Centre and McGill University within a 15-minute walk. Highlights at this boutique aparthotel include a full-service spa, a restaurant and an indoor swimming pool. .Each apartment is soundproofed and features a TV with satellite channels, along with free WiFi, in-room childcare and an espresso maker. A minibar provides refreshments, and dining in is an option with amenities like a kitchenette and room service. Nice touches to enhance your stay include a rainfall showerhead and dressing gowns, while a pillowtop bed and premium bedding invite a good night's rest. A microwave, free local calls and a safe are also available. .A relaxing visit to Elements Maison de Beauté can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The restaurant, Siam centre-ville, serves Thai cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the gym, Hot tub and sauna. 7249 square feet (673 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include limo/town car service and coworking space. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Continental breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an area shuttle. .Attractions within a 30-minute walk of this 4-property class Downtown Montreal aparthotel include Montreal Convention Centre and Notre Dame Basilica.
View more Aparthotels in MontrealOpens in a new window

What's nearby

  • Bell Centre - 3 min walk
  • Montreal Museum of Fine Arts - 8 min walk
  • McGill University - 13 min walk
  • Montreal Convention Centre - 18 min walk
  • Notre Dame Basilica - 3 min drive

Getting around

  • Lucien L'Allier Station - 4 min walk
  • Bonaventure Station - 7 min walk
  • Montreal, QC (YHU-St. Hubert) - 28 min drive

Restaurants

  • ‪Brutopia - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Gyu-Kaku BBQ - ‬3 min walk
  • ‪Restaurant Jérôme Ferrer – Europea - ‬1 min walk
  • ‪Chez Cora - ‬3 min walk

About this property

Warwick Le Crystal - Montréal

Family-friendly Montreal aparthotel in Downtown Montreal with a full-service spa
Warwick Le Crystal - Montréal offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

9 meeting rooms, coworking spaces, and limo/town car service are available. Event space at this aparthotel measures 7249 square feet (673 square metres) and includes a conference centre. A fitness centre, a sauna, and spa services are also featured at the family-friendly Warwick Le Crystal - Montréal. An area shuttle within 10 metres is available for a fee. Parking is available for a fee.

This 4-star Montreal aparthotel is smoke free.

  • 131 guestrooms or units
  • 8 levels
  • Conference rooms
  • 7249 sq ft of conference space
  • 673 sq. m of conference space
  • Built in 2007
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Warwick Le Crystal - Montréal offers 131 accommodations with minibars and laptop-compatible safes. This accommodation is furnished with desk chairs and dining tables. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay-per-view films. Accommodation at this 4-star aparthotel has kitchenettes with microwaves, kitchenware and utensils and espresso makers. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Montreal aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include offices and desks, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Elements Maison de Beauté has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Pool/Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Full-service spa
  • Hot stone massages
  • Indoor pool
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 10 metres
  • Limo/town car service
  • Covered valet parking on site (CAD 59 per night; includes in/out privileges)

Family friendly

  • Childcare (surcharge)
  • Children stay free (see details)
  • Free cot

Restaurants on site

  • Siam centre-ville

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Microwave

Dining

  • Continental breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to noon on weekends; CAD 23.95 to 30 for adults and CAD 11.97 to 20 for children
  • A bar/lounge
  • A restaurant
  • Dining table
  • Limited room service
  • Minibar

Bedrooms

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 40-inch TV with premium satellite channels
  • Pay films

Outdoor areas

  • Terrace

Work spaces

  • 9 meeting rooms
  • Conference centre (7,249 square foot of space)
  • Coworking space
  • Desk chair
  • Laptop workspace
  • Office

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 11 kg per pet
  • Fee: CAD 75 per accommodation per stay
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rug in room
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free local calls
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station

Things to do

  • Gym
  • Bicycle rentals nearby
  • Casino nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Rafting nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 131 units
  • 8 floors
  • Banquet hall
  • Built in 2007
  • Electric car charging station
  • Reception hall
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Please note that vehicles with studded tires are not permitted in the property's parking lot.

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night
  • Resort fee: CAD 20 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness centre access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CAD 23.95 to 30 for adults and CAD 11.97 to 20 for children
  • Valet parking fee: CAD 59 per night (in/out privileges)
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in all accommodation.

Property Registration Number 2024-04-30, 222116

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Crystal Hotel Montreal
Crystal Montreal
Crystal Montreal Hotel
Hotel Crystal
Hotel Crystal Montreal
Hotel Le Crystal
Hotel Le Crystal Montreal
Le Crystal
Le Crystal Montreal
Montreal Crystal Hotel
Le Crystal Hotel

Frequently asked questions

Is parking available at Warwick Le Crystal - Montréal?

Yep, Warwick Le Crystal - Montréal has covered valet parking with in/out privileges for CAD 59 per night.

How much does it cost to stay at Warwick Le Crystal - Montréal?

As of 11 Jan 2025, prices found for a 1-night stay for 2 adults at Warwick Le Crystal - Montréal on 2 Feb 2025 start from AU$328.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Warwick Le Crystal - Montréal?

Yep, Elements Maison de Beauté is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Warwick Le Crystal - Montréal have a pool?

Warwick Le Crystal - Montréal has an indoor pool. The pool is open 6:30 AM to 10:00 PM.

What luxury perks are available at Warwick Le Crystal - Montréal?

This property features a full-service spa, as well as pillowtop beds and premium bedding.

What makes Warwick Le Crystal - Montréal a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Warwick Le Crystal - Montréal.

Is Warwick Le Crystal - Montréal family-friendly?

You bet! With amenities such as an indoor pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Warwick Le Crystal - Montréal is a hit with families.

Does Warwick Le Crystal - Montréal serve breakfast?

Yep, continental brekkie is offered on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and noon.

Is there a free airport shuttle available at Warwick Le Crystal - Montréal?

No, Warwick Le Crystal - Montréal does not offer an airport shuttle service.

Is there a bar or restaurant at Warwick Le Crystal - Montréal?

Yep, they've got a lounge bar and an onsite restaurant that serves Thai cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Warwick Le Crystal - Montréal?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Warwick Le Crystal - Montréal?

Cats and dogs are welcome at Warwick Le Crystal - Montréal, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 11 kg per pet.

Warwick Le Crystal - Montréal Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1225 out of 1588 reviews" "
Rating 8 - Good. 269 out of 1588 reviews" "
Rating 6 - Okay. 54 out of 1588 reviews" "
Rating 4 - Poor. 26 out of 1588 reviews" "
Rating 2 - Terrible. 14 out of 1588 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mohamed

Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Room dimensions were a bit awkward. Service was very good.
Stayed 1 night in Sep 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great hotel with excellent customer service
Stayed 2 nights in Oct 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff and lobby crew
Stayed 4 nights in Oct 2024

10/10 Excellent

Lanning

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Great location.
Stayed 2 nights in Oct 2024

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

KYUNG EUN, woodside

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Diana, hamilton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love how the hotel smells, as soon as you walk in. The doormen are exceptional.
Stayed 3 nights in Sep 2024

8/10 Good

Titus

Liked: Cleanliness, amenities, property conditions & facilities
It’s very clean
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, room comfort
A lovely time at the Warwick
I highly recommend the Warwick Le Crystal. Our suite was large, lovely and well-appointed and the pool and spa on the 12th floor were terrific.
Stayed 3 nights in Oct 2024

6/10 Okay

Cheryl

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fifth or 6th time staying in the last 2 years. Our go to in Montreal. Always great. Kids love the pool on the 12th floor. Junior sweet is perfect for families with a pull out couch for the kids and a room with a sliding door for privacy. Large bathroom and shower. Little kitchenette is perfect to a quick breakfast for the kids or to reheat leftovers for a late night snack. Easy check in and the staff is always great. Especially fun with kids. All the valet guys are super friendly and fun. Booked again for the spring. Highly recommend.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sheri

Liked: Cleanliness, amenities, property conditions & facilities
Great property and stay
Stayed 1 night in Aug 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We originally checked into a room with just a shower. I asked for a soaking tub and they gladly switched our room. The shower had great water pressure. The room was very clean, quiet and well stocked with everything you need to provide all the comforts of home.
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Beautiful hotel!! Loved it!
Stayed 9 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Marley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was just okay. Communication was kind of poor. I emailed the hotel twice prior to our stay, immediately when I booked, about adding a package to my room. I did not receive a reply. On the day of check in, we inquired about adding it since we never heard back from the hotel, only to be told they can’t be added at check in, they have to be added to the booking prior to check in. So that was frustrating. Hotel was super clean, so clean that they ignored our request to not have the room cleaned on the Saturday, and they came in and did it anyways. The third communication issue was around the check in itself. Our flight arrived early, so we knew we had a wait until check in. I had emailed regarding early check in, and was told that we had to inquired day of We arrived a few hours early and requested an early check in, and were told we would get a text message when our room was ready. My husband had to work, so we stayed in the front lobby area for the day while we waited so he could work. After beginning to see multiple people checking in, I went up to inquire about our room, and when (a different girl from the first one) checked, we were told”oh your room has been ready for hours” Not massive issues, but just annoying and frustrating considering the price being paid. Hotel was quiet, clean, everything seemed well maintained. staff was friendly enough, especially the guy working valet. Overall just okay. Not worth the price. Wouldn’t stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was great but it had a sewage odour in lobby and elevator. The rooms were great
Stayed 2 nights in Sep 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, amenities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

laurent

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Everything nearby. One block from rue Ste Catherine and rue Crescent, heart of the night life. Pet friendly.
Stayed 4 nights in Sep 2024

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel and service. The room was modern and very clean. The front desk staff was very helpful and kind.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brent

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Derik

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, room comfort
Solid 3.5 Star Hotel
No room service and no daily housekeeping. Poor manager response when bringing lack of housekeeping to attention meaning the hotel is aware but has opted to do nothing about it. Guarantee they’ll post a generic response to this review, but you should know before you select that they don’t have daily housekeeping. Great facilities and the suite was spacious, modern, comfy, and clean. Parking can be had across the street for half price. I would stay again, but Hotels.com should not consider this place an elite hotel.
Stayed 2 nights in Sep 2024