4/10 Poor
Phoebe
15 July 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place is basic but clean and in a good location for the centre of town, but it is on a main road. The staff were very helpful when I was there, but there were bed bugs in the bed which I unfortunately discovered on my first night. They were fully booked for the rest of my stay so I needed to move, but all of that was beyond their control and they were helpful. They told me they had already started to process a full refund without me having to ask, however it is a full week later and I've still heard nothing. I rang them last week and they assured me they had processed the refund, so I waited several more days, but still nothing. Upon speaking to Expedia today they told me that the hotel had never started to process the refund! They are processing it (with a small amount of compensation to cover extra costs incurred) now, but the hotel never even started it and they reassured me several times that they had.
Phoebe
Stayed 3 nights in Jul 2024