6/10 Okay
Joann Assunta
Travelled with family
29 Dec 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Check in was slow, We didn’t receive any of our vip access perks, there was a serious leak from the air conditioner ceiling vent that damaged two pairs of shoes, service was slow at buffet meals, refills for drinks were not offered, you had to ask, and plates were not taken away until the end. Any requests called down to front desk ( extra hangers and pillows) took hours to receive . Housekeeping was efficient and friendly and did a good job cleaning the rooms. The property overall is dated and needs some maintenance. We had an delux ocean view room that looked over a parking lot with the smell of garage from the hotel next door, often quite strong when we sat on our balcony, when we called down to inquire, we were told i” if you can see the ocean from your room it is considered ocean view.” A la cart meals were good and service was much better. Pool bar staff very friendly and attentive but service on the beach very slow. Staff in general very friendly but service overall is slow. Location on beach is prime and access to amenities is central but would not recommend this property or return to this hotel compared to other stays on this island.
Joann Assunta
Stayed 7 nights in Dec 2024