10/10 Excellent
Jodie
Travelled with partner
21 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Small bottle of port and 2 glasses to welcome us was lovely, lovely clean room, fantastic location, nice breakfast... challenging entry though, staff responded by email to my query about parking immediately and helpfully with a gate entry code by way of Wotif... however, email from Wotif with door entry code did not have a number (just ****) and no one answered my call to mobile telephone number provided for accommodation (went straight through to message bank); when I found a landline number in the carpark for a differently named accommodation (though same location), the person who answered agreed he was with Arundel Boutique but said my Wotif door entry issue was a problem between me and Wotif... eventually he recognised I'd made a valid booking (he said by Expedia?) and texted me the door entry code using the same mobile number I'd called earlier (that went to message bank)... I'm glad we had a spare half hour during the day to deal with this and didn't arrive late at night ... ultimately helpful but what a stuff around!
Jodie
Stayed 1 night in Nov 2024