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DoubleTree by Hilton Philadelphia Center City

4.0 star property
Hotel with a 24-hour health club, a short walk to Rittenhouse Square
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Philadelphia Center City

Lobby
Indoor pool, pool loungers
Front of property
Room, 1 King Bed (High Floor)
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
The price is AU$210
includes taxes & fees
28 Nov - 29 Nov

Explore the area

Map
237 S. Broad St., Philadelphia, PA, 19107
  • Academy of Music
    2 min walk
  • Walnut Street
    2 min walk
  • Kimmel Center for the Performing Arts
    3 min walk
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    21 min drive

Room options

View all photos for Room, 1 Queen Bed, Accessible

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Rainfall showerhead
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed (High Floor)

Junior Suite, 1 King Bed (High Floor)

Junior Suite, 1 King Bed (High Floor)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Private bathroom
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Bathtub

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Kitchenette

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 King Bed, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Dishwasher
TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette

Studio, 1 King Bed, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible Kitchenette

42-inch TV with cable channels

Studio, 1 King Bed, Accessible Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Rainfall showerhead
  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible, Non Smoking

Junior Suite, 1 King Bed, Accessible, Non Smoking

Junior Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (High Floor)

Room, 1 Queen Bed (High Floor)

Room, 1 Queen Bed (High Floor)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking (High Floor)

Room, 2 Queen Beds, Non Smoking (High Floor)

Room, 2 Queen Beds, Non Smoking (High Floor)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Hairdryer
  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Allergy Friendly

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed, Non Smoking, Allergy Friendly

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Kitchenette

Suite, 2 Queen Beds, Kitchenette

Suite, 2 Queen Beds, Kitchenette

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Dishwasher
TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Allergy Friendly

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Allergy Friendly

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Rainfall showerhead
  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Hairdryer
  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Rainfall showerhead
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
TV
Hypo-allergenic bedding
Sofa bed - queen
Down duvet
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Wyndham Philadelphia Historic District
Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (2634)
The price is AU$363
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Wyndham Philadelphia Historic District

About the area

Philadelphia

DoubleTree by Hilton Philadelphia Center City puts you in the heart of Philadelphia, within just a 10-minute stroll of popular attractions like Rittenhouse Square and City Hall. Highlights at this hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .Enjoy the gym and pool loungers. Business travellers can take advantage of conference space and a business centre. Other amenities include Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 15-minute walk of this Center City hotel include Pennsylvania Convention Center and Reading Terminal Market.

What's nearby

  • City Hall - 7 min walk - 0.7 km
  • Rittenhouse Square - 8 min walk - 0.7 km
  • Reading Terminal Market - 11 min walk - 0.9 km
  • Pennsylvania Convention Center - 12 min walk - 1.0 km
  • Liberty Bell Center - 18 min walk - 1.5 km

Getting around

  • Walnut Locust Station - 1 min walk
  • Philadelphia University City Station - 4 min drive
  • Philadelphia International Airport (PHL) - 21 min drive

Restaurants

  • ‪Franky Bradley's - ‬2 min walk
  • ‪Bud & Marilyn's - ‬2 min walk
  • ‪Standing O - ‬1 min walk
  • ‪Del Frisco's Grille - ‬1 min walk
  • ‪Alice Pizza and Restaurant - ‬3 min walk

About this property

DoubleTree by Hilton Philadelphia Center City

Hotel with a 24-hour health club, a short walk to Rittenhouse Square
DoubleTree by Hilton Philadelphia Center City offers its guests an indoor pool and a 24-hour health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You'll find a business centre on site.

WiFi is available in public spaces for a fee. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly DoubleTree by Hilton Philadelphia Center City. Parking is available for a fee.

This Philadelphia hotel is smoke free.

  • 481 guestrooms or units
  • 26 levels
  • Built in 1983
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Philadelphia Center City offers 481 accommodations with a safe and complimentary bottles of water. This accommodation is furnished with queen sofa beds. Beds feature down duvets. Premium cable televisions are provided. Bathrooms include complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

Chinese (Mandarin), English, French, Polish, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 38 per night)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 14 for children
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Academy Coffee + Market

Family friendly

  • In-room sofa bed
  • Indoor pool
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 26 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10.00 to 25.00 for adults and USD 10.00 to 14.00 for children
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Covered self-parking fee: USD 38 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.
    For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 899751

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Philadelphia Center City
DoubleTree Hilton Philadelphia Center City
DoubleTree Philadelphia Center City
Hilton DoubleTree Philadelphia Center City
Double Tree Hotel In Philadelphia
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
DoubleTree Hilton Philadelphia Center City Hotel
DoubleTree by Hilton Philadelphia Center City Hotel
DoubleTree by Hilton Philadelphia Center City Philadelphia
DoubleTree by Hilton Philadelphia Center City Hotel Philadelphia

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Philadelphia Center City?

DoubleTree by Hilton Philadelphia Center City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Philadelphia Center City?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Philadelphia Center City on 28 Nov 2024 start from AU$210.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Philadelphia Center City?

Yep, DoubleTree by Hilton Philadelphia Center City has a secured covered self car park with in/out privileges for USD 38 per night.

Does DoubleTree by Hilton Philadelphia Center City have a pool?

DoubleTree by Hilton Philadelphia Center City has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does DoubleTree by Hilton Philadelphia Center City serve breakfast?

Yep, buffet brekkie is offered on weekdays between 6:00 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Philadelphia Center City?

No, DoubleTree by Hilton Philadelphia Center City does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Philadelphia Center City?

Yep, you can grab a meal at DoubleTree by Hilton Philadelphia Center City's onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Philadelphia Center City?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at DoubleTree by Hilton Philadelphia Center City?

Furry friends are welcome at DoubleTree by Hilton Philadelphia Center City, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

DoubleTree by Hilton Philadelphia Center City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 605 out of 1196 reviews" "
Rating 8 - Good. 279 out of 1196 reviews" "
Rating 6 - Okay. 169 out of 1196 reviews" "
Rating 4 - Poor. 71 out of 1196 reviews" "
Rating 2 - Terrible. 72 out of 1196 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Desiree

Liked: Property conditions & facilities
Disliked: Cleanliness
The room was nice. The view was nice. However, our room didn’t get cleaned for over 24 hours. We ran out of toilet paper it took forever for someone to bring it. I called the front desk 3x for toilet paper multiple times for towels. It was like begging for the basics. I was Very surprised because this is a Hilton property.
Stayed 3 nights in Aug 2024

6/10 Okay

Kyle

Stayed 2 nights in Aug 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girl didn't like the looks of the eggs at breakfast. I myself do not eat eggs and cannot verify. But besides that, everything was wonderful. Thank you.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here…will stay again!
Stayed 1 night in Aug 2024

4/10 Poor

ihor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel location was excellent. However, took almost an hour to get out of parking garage because system was down. On top of that, upon arriving back to the hotel, room key was disabled. Directed by hotel staff to stand on line that stretched the entire perimeter of the hotel lobby just to get room key reactivated which took over an hour because of check-in delays (again attributed to systems being down). Hotel blamed parking garage. Garage blamed hotel integration. No one expressed any accountability. Unfortunate experience.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Tom

Stayed 1 night in Aug 2024

10/10 Excellent

chari

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds suck. Both bed sunk in the middle very badly. I have a very bad back and the bed had to be the worst bed I have ever slept in. Everything else was very nice.
Stayed 1 night in Aug 2024

2/10 Terrible

Tony

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Need to upgrade and fixed their rooms door.... Hotelmates should check room what missing....
Stayed 2 nights in Aug 2024

8/10 Good

Michele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Joe

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Convenient but I will have to rethink my stay
Check in person was rude. They’re very short staffed.
Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Neither the hot water nor the outlet worked on my second night. When I spoke to the hotel, no efforts were made to remediate the issue or to offer a different room. Rather, I was given a $50 credit, which I don't think was adequate.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Vito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Michele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Philadelphia, walkability was nice. Had a NP review in the Ormandy room and convenient
Stayed 2 nights in Aug 2024

2/10 Terrible

bahaa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience Mouse running around in the restaurant
Stayed 3 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost.
Was off to a bad start with the rude baggage handler in the lobby. First room had non-fonctioning AC, and we could barely turn off the shower. Had to request a room change at 10:30pm. Second room was in just as bad of a condition as the first one, but at least the AC was working. It was a room for 4 people, and only had 3 towels. This hotel is long overdue for a major remodel; it’s old, outdated, and in bad condition. Not worth the price at all. We’ve stayed in much nicer 2-star hotels compared to this supposed “4-star” Doubletree.
Stayed 2 nights in Aug 2024

6/10 Okay

Rebecca

Disliked: Property conditions & facilities
Bathroom was in terrible shape—needs a refresh. Also, it didn’t have one single hook for hanging up clothes or towels, which is such an easy improvement to make.
Stayed 1 night in Aug 2024

2/10 Terrible

Richard

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oooof. Have stayed at a lot of Philly hotels and this is by far my worst experience - probably the only bad experience. Starting with check in. The line was EXTREMELY long to check in and they only had one person working at the time - keep in mind this was at approx 3/330pm which was check in time. Unacceptable. We decided to leave and attempt to check in after our days events. Came back at 11pm and another long line. This time luckily they had 2 people working but the process was still extremely slow. They tried to give out some cookies to smooth things over - i'd rather the manager help out with check ins then give out some cookies. Room looked good at 1st but after spending some time in there, the sheets had some stains on them. We saw a mouse and called to ask for a new room. No luck, but they said they would send someone up. It took over an hour for anyone to show up. In the meantime I tried to hunt down the mouse myself. No luck but did discover plenty of droppings. Another note from the night - bar closed around 10:30-11pm which is WAY too early for a friday night. Next morning we went to breaking at the Balcony. Service was ok, but the breakfast was sub-par. $25 a person for buffet was extreme. Tried to use the bathroom there but it was covered in piss and feces. Unusable. Check in FAIL Room FAIL Service FAIL Restaurant and breakfast FAIL Bathroom FAIL Location was good, so I'll give them that. But never again - mgmt should be embarrased
Stayed 1 night in Aug 2024

10/10 Excellent

natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

4/10 Poor

Michael

Travelled with group
Disliked: Staff & service, property conditions & facilities
Room seemed clean
Stayed 1 night in Aug 2024

6/10 Okay

Nyasha

Liked: Cleanliness
Cleaning staff came whenever they wanted e.g. 2 pm, even when an issue in the room was reported in the morning. Front desk staff overwhelmed. Busboys disappeared for long stretches of time.
Stayed 2 nights in Aug 2024

6/10 Okay

Roger

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Small but cute room. View was nice when standing due to blocking furniture. Cracked painted ceiling that needed a touch-up. Unsightly scraping off of the paint and gauges on the bathroom door bottom.
Stayed 1 night in Aug 2024