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Hilton Phoenix Resort at the Peak

4.0 star property
Family-friendly resort with 7 outdoor pools and 2 hot tubs

Photo gallery for Hilton Phoenix Resort at the Peak

7 outdoor pools, pool umbrellas, pool loungers
Lobby
Meeting facility
Lobby
Presidential Suite, 1 King Bed (Agave Suite)

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
  • Housekeeping
The current price is AU$304
includes taxes & fees
16 May - 17 May

Explore the area

Map
7677 N 16th St, Phoenix, AZ, 85020
  • Arizona Biltmore Resort - Links Course
    ‪5 min drive‬
  • Biltmore Fashion Park
    ‪6 min drive‬
  • Arizona Biltmore Country Club
    ‪6 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 King Bed (Agave)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed (Agave)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ambassador, Agave)

Suite, 1 King Bed (Ambassador, Agave)

Suite, 1 King Bed (Ambassador, Agave)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 82 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Agave, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Agave, Roll-in Shower)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (Agave, Mobility & Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Accessible, Bathtub (Agave, Mobility & Hearing)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Agave)

Suite, 2 Queen Beds (Agave)

Suite, 2 Queen Beds (Agave)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, Accessible, Bathtub (Agave)

LCD TV, iPod dock

Room, Accessible, Bathtub (Agave)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Agave Suite)

Presidential Suite, 1 King Bed (Agave Suite) | Living area

Presidential Suite, 1 King Bed (Agave Suite)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 51 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Ambassador)

Suite, 1 King Bed (Ambassador)

Suite, 1 King Bed (Ambassador)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 82 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Phoenix

A family-friendly stay in Phoenix awaits you at Hilton Phoenix Resort at the Peak. You'll be 3.8 km (2.4 mi) from Phoenix Mountains Preserve and 4.2 km (2.6 mi) from Arizona Biltmore Resort - Adobe Course. Highlights at this resort include 7 outdoor swimming pools, 2 hot tubs and a full-service spa. .A relaxing visit to Tocasierra Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The family restaurant, Hole-in-the-Wall, serves American cuisine and is open for breakfast, lunch and dinner. Slim Picken's is the resort's own bar. Enjoy the free water park, gym, lazy river and sauna. 49814 square feet (4628 square metres) of event facilities include 32 meeting rooms and a conference centre. Other amenities include Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this Camelback East resort include Grand Canyon University and Phoenix Convention Center.
View more Resorts in PhoenixOpens in a new window

What's nearby

  • Arizona Biltmore Resort - Links Course - 5 min drive - 5.0 km
  • Biltmore Fashion Park - 6 min drive - 5.5 km
  • Arizona Biltmore Country Club - 6 min drive - 5.1 km
  • Arizona Biltmore Resort - Adobe Course - 7 min drive - 5.3 km
  • Grand Canyon University - 12 min drive - 11.3 km

Getting around

  • 19th Avenue/ Dunlap Station - 8 min drive
  • Sky Harbor International Airport (PHX) - 15 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Aunt Chiladas Squaw Peak - ‬5 min walk
  • ‪Luci's at the Orchard - ‬3 min drive
  • ‪Zoyo Neighborhood Yogurt - ‬2 min drive
  • ‪The Human Bean - ‬2 min drive

About this property

Hilton Phoenix Resort at the Peak

Family-friendly resort with 7 outdoor pools and 2 hot tubs
Hilton Phoenix Resort at the Peak offers its guests a full-service spa, a complimentary water park, 7 outdoor swimming pools, and 2 hot tubs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

Event space at this resort measures 49814 square feet (4628 square metres) and includes a conference centre. A children's pool, a health club, and a sauna are also featured at the family-friendly Hilton Phoenix Resort at the Peak. Free self parking is available.

Smoking is allowed in designated areas at this Phoenix resort.

  • 432 guestrooms or units
  • 4 levels
  • 2 buildings
  • 49814 sq ft of conference space
  • 4628 sq. m of conference space
  • Built in 1977
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hilton Phoenix Resort at the Peak offers 432 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. LCD televisions come with premium cable channels. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Tocasierra Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and thalassotherapy. The spa is open daily.

Languages

English, German, Russian, Spanish

Similar properties

Exterior

Hilton Phoenix Tapatio Cliffs Resort

  • Pool
  • Hot tub
  • Spa
  • Waterslide
4.1 out of 5, Very good, 1,755 reviews
The price is AU$301
includes taxes & fees
15 May - 16 May
Hilton Phoenix Tapatio Cliffs Resort

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 19 for adults and USD 8.75 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Hole-in-the-Wall
  • Slim Picken's

Things to do

  • 2 hot tubs
  • 7 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 32 meeting rooms
  • Computer station
  • Conference centre (49,814 square foot of space)

Outdoors

  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 6:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 75 per stay)
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.40 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • Phone calls
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 19.00 for adults and from USD 8.75 for children
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Squaw Pointe
Hilton Squaw Resort
Pointe Hilton Squaw Peak
Pointe Hilton Squaw Peak Phoenix
Pointe Hilton Squaw Peak Resort
Pointe Hilton Squaw Peak Resort Phoenix
Pointe Squaw Hilton Resort
Squaw Peak Hilton Resort
Squaw Peak Pointe Hilton
Squaw Peak Resort
Hilton Phoenix
Phoenix Hilton
Pointe Hilton Squaw Peak Hotel Phoenix
Hilton Phoenix At The Peak
Pointe Hilton Squaw Peak Resort
Hilton Phoenix Resort at the Peak Resort
Hilton Phoenix Resort at the Peak Phoenix
Hilton Phoenix Resort at the Peak Resort Phoenix

Frequently asked questions

What is the cancellation policy at Hilton Phoenix Resort at the Peak?

Hilton Phoenix Resort at the Peak offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Phoenix Resort at the Peak?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Phoenix Resort at the Peak on 16 May 2025 start from AU$242.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Phoenix Resort at the Peak?

Yep, Hilton Phoenix Resort at the Peak has a free self car park.

Is there a spa on site at Hilton Phoenix Resort at the Peak?

Yep, Tocasierra Spa is available for guests. It has 2 hot tubs and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Hilton Phoenix Resort at the Peak have a pool?

Yep, and guests love it! Hilton Phoenix Resort at the Peak has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hilton Phoenix Resort at the Peak have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Phoenix Resort at the Peak?

Hilton Phoenix Resort at the Peak features 7 outdoor pools, 2 hot tubs and a health club. All guestrooms come with pillowtop beds and premium bedding.

What makes Hilton Phoenix Resort at the Peak a romantic place to stay?

Couples spa treatments and garden-view dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Phoenix Resort at the Peak.

Is Hilton Phoenix Resort at the Peak family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Hilton Phoenix Resort at the Peak is a hit with families.

Does Hilton Phoenix Resort at the Peak serve breakfast?

Yep, full breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hilton Phoenix Resort at the Peak?

No, Hilton Phoenix Resort at the Peak does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Phoenix Resort at the Peak?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Phoenix Resort at the Peak?

Check-in begins at 4 PM. Check-out time is 11 AM.

Hilton Phoenix Resort at the Peak Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1290 out of 3105 reviews
Rating 8 - Good. 707 out of 3105 reviews
Rating 6 - Okay. 527 out of 3105 reviews
Rating 4 - Poor. 307 out of 3105 reviews
Rating 2 - Terrible. 274 out of 3105 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Tara, Snohomish

Disliked: Property conditions & facilities
Need to update property
Stayed 5 nights in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

In need of a remodel

The property is in very bad shape. We booked a family vacation for 3 nights, arriving late in the evening. I carried my sleeping daughter into the room, and found it to be filthy; stains on the bedding, stains on the floor, calcium and mold buildup in the bathroom. I text the front desk to ask for a cancellation effective the the following morning given my kid was already asleep; they obliged, and the following morning I asked for a full refund. The refund was received, but not before the front desk attempted to negotiate several different price points, advocating that I received "free parking" and needed to at least cover the resort fee. Showing photos of the room, including blood stains on the bedding, allowed the refund to process. It was fairly frustrating - honestly, we just wanted to have an easy family vacation, not begin the trip by relocating - but we shifted to a new hotel and had a nice experience.
Stayed 3 nights in Jan 2025

2/10 Terrible

Payton

Disliked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Mattie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Bina

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff were nice, property is pretty old and dated. Needs a Reno for sure. Limited amenities. Tennis courts and basketball courts are closed off for no reason, seemed like just lack of maintenance. Unfortunate because it limits things you can do, especially with the kids looking forward to use those facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Daren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Clean & Courteous

Many of the facilities seemed to be closed. We couldn’t find any food or drinks on site, except Starbucks
Stayed 2 nights in Jan 2025

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Magda

Travelled with family
Disliked: Amenities
Resort is huge, friendly staff. Very limited food services. In desperate need up upgrading off OLD furniture. Older, used and battered mirror frame in bathroom. My 21 yr old mattress much more comfortable than the one in our room
Stayed 2 nights in Jan 2025

10/10 Excellent

Miguel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it really was an elegant place to stay with great staff and beautiful grounds
Stayed 1 night in Jan 2025

8/10 Good

Juzer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Tan-Yi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off season is great!
Stayed 3 nights in Jan 2025

2/10 Terrible

Sarai

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was awful. The rooms were outdated and dirty. The lazy river and pools were filthy and were filled with leaves and other dirt. The drains in the pool were so dirty that with the little suction whirlpools were forming over the drains. It was confusing to get to the room. They don’t offer transportation to and from the rooms unless you find someone with a cart. The menu for dining had maybe 10 options and the menu never changes. There was construction going on the entire time during our stay which carried on until 8 most nights. TERRIBLE EXPERIENCE!!
Stayed 6 nights in Jan 2025

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness
For a $200 a night hotel there should not be any rust around the tub😕 pretty dated rooms..
Stayed 1 night in Jan 2025

10/10 Excellent

Crystal

Liked: Cleanliness, property conditions & facilities
Patty made our stay!
Stayed 4 nights in Jan 2025

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool and the cleanliness was excellent. The room and the beds were very nice. The puppet course was poor every hole the flag was broke, and it wasn’t very good. The only problem I had was, I had a winter special massage which should’ve been $129 plus a tip. It came out to $189. When I went back to the spa. The lady said she’d fix it and it was never fixed two days later. I called them again about the issue. She finally fixed it and said oh I needed your credit card to do it, but didn’t bother to call me. And she said the tip was 20% of the regular charge which is not right so the spa experience was a letdown. The girl that did the massage was very good but you guys charge way too much for your service.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The pools and water park were excellent. We were worried about it being too cold in January, but all the water features and pools were perfectly heated just enough to be comfortable. The mini golf and pool volleyball was great. We had a blast. Thank you!
Stayed 1 night in Jan 2025

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Mario Julio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 3 nights in Jan 2025

8/10 Good

Sean

Stayed 2 nights in Dec 2024

10/10 Excellent

Hamidreza

Travelled with family
Liked: Cleanliness, staff & service
Very polite staff
Stayed 3 nights in Jan 2025

6/10 Okay

adalberto

Stayed 1 night in Dec 2024

10/10 Excellent

Erin

Stayed 1 night in Dec 2024

8/10 Good

Michelle Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were slightly older, property was well maintained. There was a random loud bang in the ductwork in the bedroom throughout the day/night. Good place if you have kids for the pools, lazy river and mini golf. Friendly staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property! I wish I had known of all the great amenities........ website didn't do it justice.
Stayed 4 nights in Dec 2024