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Renaissance Phoenix Glendale Hotel & Spa

4.0 star property
Hotel with a full-service spa, a short walk to State Farm Stadium
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Renaissance Phoenix Glendale Hotel & Spa

Exterior
Indoor pool, outdoor pool, pool loungers
Exterior
In-room safe, desk, iron/ironing board, free cots/infant beds
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Spa
  • Hot tub
  • Bar
  • Breakfast available
The price is AU$332
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
9495 West Entertainment Boulevard, Glendale, AZ, 85305
  • Desert Diamond Arena
    3 min walk
  • Soleil
    1 min walk
  • Glendale Ave / 19th Ave Station
    18 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    27 min drive

Room options

View all photos for Room, 1 King Bed (Hearing Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Hairdryer
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Bathtub (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Hearing Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-in Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Aloft Glendale at Westgate

Pool
Pet-friendly
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (776)
The price is AU$661
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Aloft Glendale at Westgate

About the area

Glendale

At Renaissance Phoenix Glendale Hotel & Spa you'll be within just a 10-minute stroll of popular attractions like Westgate Entertainment District and State Farm Stadium. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Spa Botanica can include massages, body wraps and mani/pedis. The restaurant, Soleil Restaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, gym, Hot tub and sauna. 30000 square feet (2787 square metres) of event facilities include 29 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find wired Internet in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM. There's also the convenience of valet parking. .Attractions within a 20-minute drive of this 4-property class Glendale Sports and Entertainment District hotel include Camelback Ranch and Grand Canyon University.

What's nearby

  • Desert Diamond Arena - 3 min walk
  • Westgate Entertainment District - 4 min walk
  • Tanger Outlets Phoenix - 5 min walk
  • State Farm Stadium - 8 min walk
  • Desert Diamond Casino - West Valley - 3 min drive

Getting around

  • Sky Harbor International Airport (PHX) - 27 min drive

Restaurants

  • ‪Westgate Entertainment District - ‬3 min walk
  • ‪Desert Diamond Casino West Valley - ‬3 min drive
  • ‪Winners Sports Bar - ‬3 min drive
  • ‪Big Red Brew Haus - ‬9 min walk
  • ‪Raising Cane's Chicken Fingers - ‬13 min walk

About this property

Renaissance Phoenix Glendale Hotel & Spa

Hotel with a full-service spa, a short walk to State Farm Stadium
Renaissance Phoenix Glendale Hotel & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and wired Internet is available in public spaces for a fee.

A 24-hour business centre, 29 meeting rooms, and limo/town car service are available. Event space at this hotel measures 30000 square feet (2787 square metres) and includes a conference centre. A hot tub, a fitness centre, and a sauna are also featured at the business-friendly Renaissance Phoenix Glendale Hotel & Spa. Parking is available for a fee.

This 4-star Glendale hotel is smoke free.

  • 1 building
  • 320 guestrooms or units
  • 11 levels
  • 30000 sq ft of conference space
  • 2787 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Renaissance Phoenix Glendale Hotel & Spa offers 320 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Smart televisions come with premium satellite channels, pay-per-view films and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers.

This Glendale hotel provides wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Spa Botanica has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Languages

Bosnian, Chinese (Mandarin), English, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95 per day); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Wired internet (USD 6.95 per day)

Parking and transport

  • Limo/town car service
  • Parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 12 to 25 for adults and USD 10 to 17 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Rays
  • Soleil Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPod dock
  • Netflix
  • Pay films
  • Smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Weight limit: 50 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.79 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12 to 25 for adults and USD 10 to 17 for children
  • Fee for in-room wireless Internet: USD 6.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 6.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 6.95 per day (rates may vary)
  • Self-parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include window guards and a deadlock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector, window guards and a deadlock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Renaissance Glendale Phoenix
Renaissance Phoenix Glendale
Renaissance Phoenix Glendale Hotel
Renaissance Glendale Hotel Glendale
Glendale Renaissance
Renaissance Glendale Hotel And Spa
Renaissance Phoenix Glendale Hotel Spa
Renaissance Phoenix Glendale &
Renaissance Phoenix Glendale Hotel & Spa Hotel
Renaissance Phoenix Glendale Hotel & Spa Glendale
Renaissance Phoenix Glendale Hotel & Spa Hotel Glendale

Frequently asked questions

What is the cancellation policy at Renaissance Phoenix Glendale Hotel & Spa?

Renaissance Phoenix Glendale Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Phoenix Glendale Hotel & Spa?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Renaissance Phoenix Glendale Hotel & Spa on 23 Dec 2024 start from AU$285.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Phoenix Glendale Hotel & Spa?

Yep, Renaissance Phoenix Glendale Hotel & Spa has a self car park with in/out privileges for USD 20 per day.

Is there a spa on site at Renaissance Phoenix Glendale Hotel & Spa?

Yep, Spa Botanica is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Renaissance Phoenix Glendale Hotel & Spa have a pool?

Renaissance Phoenix Glendale Hotel & Spa has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Renaissance Phoenix Glendale Hotel & Spa?

Renaissance Phoenix Glendale Hotel & Spa features a full-service spa, an outdoor pool and an indoor pool.

Is Renaissance Phoenix Glendale Hotel & Spa family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Renaissance Phoenix Glendale Hotel & Spa is a hit with families.

Does Renaissance Phoenix Glendale Hotel & Spa serve breakfast?

Sure does, full brekkie is offered on weekdays from 6:00 AM to 11:00 AM and on weekends between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Renaissance Phoenix Glendale Hotel & Spa?

No, Renaissance Phoenix Glendale Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Renaissance Phoenix Glendale Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Renaissance Phoenix Glendale Hotel & Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Renaissance Phoenix Glendale Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 688 out of 1007 reviews" "
Rating 8 - Good. 143 out of 1007 reviews" "
Rating 6 - Okay. 89 out of 1007 reviews" "
Rating 4 - Poor. 36 out of 1007 reviews" "
Rating 2 - Terrible. 51 out of 1007 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Loni

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Sonny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance, everything right there.
Stayed 1 night in Sep 2024

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Irene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love this hotel! I recently stay here when I visited my family and I enjoyed the some spa time! This hotel is very family friendly, but can also be very relaxing.
Stayed 2 nights in Aug 2024

6/10 Okay

George

Liked: Cleanliness
Front desk clerk was rude, extra fees $49 $1?, room smelt bad. Was so excited to stay there, but was disappointed. The frobt desk clerkmight have ruined everything. He didn't even even appy my marriott bonvoy
Stayed 1 night in Sep 2024

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the extra features we had access to.
Stayed 1 night in Sep 2024

10/10 Excellent

Danyale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 4 nights in Sep 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a lot of restaurants and things to do for the whole family within walking distance. The Entertainment District is a little sketchy on Friday and Saturday night. Lots of police presence.
Stayed 2 nights in Sep 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Allen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Fire Alarm 0430AM
Everything was great until 0430 Sunday morning when a faulty fire alarm went off. We evacuated from mid sleep to the front of the building to find out someone pulled the fire alarm then to later find out it was a faulty fire alarm. We then went back to our room and the alarm stopped. 5 minutes later it went off again and we evacuated a second time to see what was going on and were told by other guests to go back to our room, same faulty fire alarm. We were never told by staff or did they ever make an announcement that there really wasn’t a fire, we found out from other guests. I think the hotel failed at letting guests know what was going on and seemed like they didn’t even care that families, women and children were all outside waiting for direction and never got it. Very disapponted……
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Chris, Little Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and property with great service and help
Stayed 1 night in Aug 2024

10/10 Excellent

Kenya

Liked: Amenities
The hotel was quiet and clean. The food and drinks were great also. They also have spa services that are great.
Stayed 1 night in Sep 2024

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dexter at the front desk was amazing helping us check in and just made us feel welcomed and appreciated. Thank you Dexter, Your kindness and hospitality was above and beyond. Thank you
Stayed 2 nights in Aug 2024

10/10 Excellent

veronica

Stayed 1 night in Aug 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Destiny

Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Barry

NA
Stayed 1 night in Aug 2024

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024