4/10 Poor
thomas
Travelled with family and small children
13 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Let's see. I mistakenly booked my stay short by one day while you wouldn't think was a big deal but it certainly was . I tried to book another day through Expedia but couldn't and was referred to the reservation desk. The reservation desk closed at 7pm so next day should. E fine. When I spoke to the reservation desk they assured me that I was getting the lowest and best price available. Turns out it was more than double per night than what I paid . I was in a bind and had to have an extra night. When asking the reservation agent about a late check out I was assured inec again that it would be no problem for a $30 fee. Ok ya got me again. Long story short tried to get a late check out and no way we can't do it"according to the front desk" apparently the reservation desk and the front desk can't communicate with each other which is weird. The resort is landlocked and small. Reminds me of an older apartment complex that they call a resort. The fact that the advetise the lowest Price is false. Go through Expedia and it will be half of what they charge you at the reservation desk.
thomas
Stayed 3 nights in Dec 2024