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New World Phu Quoc Resort

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for New World Phu Quoc Resort

On the beach, white sand, kayaking
Poolside bar
Property amenity
On the beach, white sand, kayaking
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Bar
  • Parking included
  • Housekeeping
The current price is AU$418
includes taxes & fees
28 Mar - 29 Mar

Explore the area

Map
Khem Beach, An Thoi, Phu Quoc, Kien Giang Province
  • Khem Beach
    ‪11 min walk‬
  • Phu Quoc Prison
    ‪3 min drive‬
  • Sunset Town Beach
    ‪7 min drive‬
  • Phu Quoc (PQC-Phu Quoc Intl.)
    ‪25 min drive‬

Room options

View all photos for Villa

Minibar, in-room safe, individually furnished, desk

Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 125 sq m
  • Sleeps 8
  • 2 King Beds and 1 Single Bed

View all photos for Grand Pool Villa

Minibar, in-room safe, individually furnished, desk

Grand Pool Villa

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 298 sq m
  • Sleeps 9
  • 1 Single Bed and 2 King Beds

View all photos for Premium Pool Villa - 1 Bedroom

Premium Pool Villa - 1 Bedroom

Premium Pool Villa - 1 Bedroom

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 181 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa (Ocean Pool)

Minibar, in-room safe, individually furnished, desk

Villa (Ocean Pool)

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 261 sq m
  • Partial ocean view
  • Sleeps 9
  • 1 Single Bed and 2 King Beds

View all photos for Premium Villa (Pool)

Garden view

Premium Villa (Pool)

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 261 sq m
  • Sleeps 9
  • 2 King Beds and 1 Single Bed

View all photos for Presidential Pool Villa

Presidential Pool Villa

Presidential Pool Villa

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 415 sq m
  • Sleeps 12
  • 4 King Beds

View all photos for Garden Villa (Pool)

Minibar, in-room safe, individually furnished, desk

Garden Villa (Pool)

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 125 sq m
  • Sleeps 9
  • 2 King Beds and 1 Single Bed

View all photos for Garden Pool Villa - 1 Bedroom

Minibar, in-room safe, individually furnished, desk

Garden Pool Villa - 1 Bedroom

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Pool Villa - 2 Bedrooms

Minibar, in-room safe, individually furnished, desk

Premium Pool Villa - 2 Bedrooms

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 220 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Villa, Beachfront (Pool)

Minibar, in-room safe, individually furnished, desk

Villa, Beachfront (Pool)

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 298 sq m
  • Beach view
  • Sleeps 9
  • 2 King Beds and 2 Single Beds

View all photos for Deluxe Villa (Pool)

Deluxe Villa (Pool)

Deluxe Villa (Pool)

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 167 sq m
  • Sleeps 12
  • 3 King Beds and 1 Single Bed

View all photos for Garden Pool Villa - 2 Bedrooms

Minibar, in-room safe, individually furnished, desk

Garden Pool Villa - 2 Bedrooms

Highlights

Deck/patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
  • 104 sq m
  • Sleeps 6
  • 2 King Beds

Similar properties

Exterior

InterContinental Phu Quoc Long Beach Resort by IHG

  • On private beach
  • Pool
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, (340)
The price is AU$432
for 1 room
includes taxes & fees
12 Mar - 13 Mar
InterContinental Phu Quoc Long Beach Resort by IHG

About the area

Phu Quoc

A luxury stay in Phu Quoc awaits you at New World Phu Quoc Resort. You'll be within a 15-minute walk of Khem Beach and 2.3 km (1.4 mi) from Phu Quoc Prison. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and mani/pedis. At the resort's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site free water park, gym and steam room. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Within a 30-minute drive of this 5-property class Khem Beach resort, attractions include Sao Beach and Phu Quoc Beach.
View more Resorts in Phu QuocOpens in a new window

What's nearby

  • Khem Beach - 11 min walk
  • Phu Quoc Prison - 3 min drive
  • Sunset Town Beach - 7 min drive
  • An Thoi Cable Car Station - 8 min drive
  • Sao Beach - 15 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 25 min drive

Restaurants

  • ‪Starbucks - ‬6 min drive
  • ‪Anba Coffee - ‬91 min drive
  • ‪Ink 360 - ‬15 min drive
  • ‪Sailing Club Phú Quốc - ‬15 min drive
  • ‪Rice Market - ‬17 min drive

About this property

New World Phu Quoc Resort

Luxury resort on the beach, with 2 outdoor pools
As a guest of New World Phu Quoc Resort, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a fitness centre, and a steam room are also featured at the luxury New World Phu Quoc Resort. A roundtrip airport shuttle is free (available on request). Self parking is free.

Smoking is allowed in designated areas at this 5-star Phu Quoc resort.

  • 375 guestrooms or units
  • 2 dining venues
  • Built in 2021
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Bar by the pool
New World Phu Quoc Resort offers 375 air-conditioned accommodations with private pools and minibars. This individually furnished accommodation has separate sitting areas and includes dining tables. 43-inch LED televisions come with satellite channels. Accommodation at this 5-star resort has kitchenettes with fridges and separate dining areas. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 9:30 AM to 5:00 PM at scheduled times and on request
  • Free secured, covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • LUA – GRILL & BAR
  • The Bay Kitchen

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Paddleboard
  • Steam room
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Dining table
  • Free cot
  • Free water park access
  • In-room kitchenette
  • In-room refrigerator
  • Lifeguards on site
  • Private pool
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 16 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • 3 private bathrooms
  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 43-inch LED TV with satellite channels
  • Private pool

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Minibar
  • Refrigerator
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at New World Phu Quoc Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 1300000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Kitchen/kitchenette fee: VND 3000000 per day
  • Rollaway bed fee: VND 1300000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a security system
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in all accommodation. The property is professionally cleaned.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

World Phu Quoc Resort Phu Quoc
New World Phu Quoc Resort Resort
New World Phu Quoc Resort Phu Quoc
New World Phu Quoc Resort Resort Phu Quoc

Frequently asked questions

What is the cancellation policy at New World Phu Quoc Resort?

New World Phu Quoc Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at New World Phu Quoc Resort?

As of 26 Feb 2025, prices found for a 1-night stay for 2 adults at New World Phu Quoc Resort on 28 Mar 2025 start from AU$418.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at New World Phu Quoc Resort?

Yep, New World Phu Quoc Resort has a free self car park.

Are there any beaches close to New World Phu Quoc Resort?

Yep, New World Phu Quoc Resort is a short 11-minute walk from Khem Beach. Fun beach activities include kayaking. You can also find water sports equipment.

Is there a spa on site at New World Phu Quoc Resort?

Yep, there is an onsite spa at New World Phu Quoc Resort. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does New World Phu Quoc Resort have a pool?

New World Phu Quoc Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does New World Phu Quoc Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at New World Phu Quoc Resort?

New World Phu Quoc Resort features 2 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with private pools, 24-hour room service and dining areas.

What makes New World Phu Quoc Resort a romantic place to stay?

Couples spa treatments and couples dining, as well as private pools and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at New World Phu Quoc Resort.

Is New World Phu Quoc Resort family-friendly?

You bet! With amenities such as a children's pool and free water park access, as well as free infant beds in the guestrooms, it's no surprise that New World Phu Quoc Resort is a hit with families.

Are there hot tubs in the rooms at New World Phu Quoc Resort?

No, but there are private pools in the guestrooms.

Does New World Phu Quoc Resort serve breakfast?

You bet, free buffet brekkie is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at New World Phu Quoc Resort?

Yep, there's a free airport shuttle that runs from 9:30 AM - 5:00 PM on request.

Is there a bar or restaurant at New World Phu Quoc Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at New World Phu Quoc Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at New World Phu Quoc Resort?

No, pets and service animals are not allowed.

New World Phu Quoc Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 87 out of 125 reviews
Rating 8 - Good. 27 out of 125 reviews
Rating 6 - Okay. 6 out of 125 reviews
Rating 4 - Poor. 4 out of 125 reviews
Rating 2 - Terrible. 1 out of 125 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't recommend this resort enough! It is geared towards families, but I traveled alone and had a great time. The beach is beautiful, the pool was amazing, and the villa I stayed in was awesome! You will not be disappointed in this resort!
Stayed 6 nights in Sep 2024

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is luxury living and the staff are so friendly. The only down side is the cost of food and drink in the resort. Just because you can charge high prices doesn’t mean you should.
Stayed 3 nights in Sep 2024

10/10 Excellent

Thai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It is an excellent place. I highly recommend it.
Stayed 5 nights in Jul 2024

10/10 Excellent

David

Stayed 3 nights in Jul 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable
Stayed 4 nights in Jun 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Thuong Thuong

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Jun 2024

10/10 Excellent

Vanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024

10/10 Excellent

Nancy

Stayed 2 nights in Dec 2023

8/10 Good

NGOC CUONG, oklahoma city

Stayed 2 nights in Feb 2024

10/10 Excellent

hwang

Stayed 2 nights in Jan 2024

8/10 Good

maggie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
5 star hardware but 2 star service. This is the first time I’ve experienced no beach towels in a 5-star beachfront resort. Staffs walking around but don’t take your orders, kept avoiding eye contacts and simply don’t want to serve
Stayed 4 nights in Dec 2023

10/10 Excellent

Nam

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Star Resorts - Next to a private quiet beach. The villa is clean and the staff are really friendly. Breakfast was amazing. Great resorts if you need to rest and relax. It's far away from most of the attractions.
Stayed 3 nights in Sep 2023

2/10 Terrible

Jack

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst customer service
Stayed 3 nights in Oct 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
We had a fabulous stay at the New World Resort Phu Quoc. Pros: The beach is absolutely stunning and the villas are gorgeous. The breakfast buffet was incredible, we loved that it was slightly different every day. Happy hour is good value and generally all of the staff are eager to please. Cons: Food and drink prices are very expensive for Vietnam, almost on London levels which was a shock after travelling here from a 5 star hotel in Hoi An where spa/food/drinks prices were roughly half those here. Too many rules - e.g. bikes can’t be taken outside the property. Why not? At other hotels we stayed at on our trip they could be taken anywhere, where the roads were far less quiet! My husband got chased down the road by security. Likewise towels could not be taken further along the beach etc. There was no flexibility either, e.g. we had half an hour to kill before we could check in so our children wanted to use the giant pool flamingo for 30 mins, but the staff were adamant we had to pay for an hour and it was not possible to pay half for the time we actually wanted to use it. No outside food allowed to be taken into bills etc etc. These little niggles were quite irritating and don’t make for a relaxing holiday. However, we still loved the hotel and really enjoyed our stay.
Stayed 5 nights in Aug 2023

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVELY LOVELY LOVELY! The experience was so positive I want to visit Phu Quoc again before I had even left! You travel by buggy everywhere within the premises, and staff nicely arrange everything for you. The rooms are clean and spacious, with the pool in the villa makes the whole experience another level up! Recommend!!!!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning resort! Our only regret was not staying longer! We absolutely loved it and really can’t wait to come back! Thank you for an excellent time!
Stayed 3 nights in Aug 2023

10/10 Excellent

Tony

Stayed 3 nights in Jul 2023

10/10 Excellent

Phi

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is wonderful, staffs are so friendly n extremely professional. I highly recommended to stay here.
Stayed 2 nights in May 2023

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was exceptional. If you're debating between resorts, go with this one. Beautiful property: infinity pool overlooking the beach, private pools in the villa. There are many things you can do. They have bikes you can ride around the property with, kayaks to kayak around the water, volleyball to play on the beach, and more. It is a very clean property. The thing we love most about this resort was the customer service. They are beyond amazing and very accommodating. Highly highly recommend.
Stayed 2 nights in Apr 2023

8/10 Good

Maksym

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked: - Breakfasts and dinners - Condition of rooms, pools, restaurant, beach, Gym, decoration of the internal territory (beatiful and neat throughout) - Gym is well equipped - Design of the villa and other buildings - Excellent room service, restaurant service, near pool service - All staff has English at good level What can be improved: - communication at check-in. The staff member spent a few minutes talking about how many people is allowed to stay in our villa, that we cannot use the kitchen or we would be charged, that we can't bring food from external restaurants to the room, that we can't bring drinks that are not purchased in the hotel or we gonna be fined. This was very confusing and unpleasant to hear about charges or fines in the beginning of our stay at check-in. Surely there is a better way to communicate this - Only 1 restaurant was opened for dinner. Really strange for such a big hotel - Would be good to have bikes for 5-8 yo kids - Would be good to have more physical activities (yoga was good, but not enough) Overall our stay was great!
Stayed 4 nights in Apr 2023

8/10 Good

hang

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2023

8/10 Good

SUNGMIN WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is really nice...in 10 yrs it will be excellent but right now the surrounding buildings are empty so i cant give it a 5 star rating
Stayed 10 nights in Mar 2023

10/10 Excellent

Khanh Vu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful amenities and views. Swimming pool was impressive and beach was picturesque. Also, Service was excellent! Would definitely come back.
Stayed 2 nights in Mar 2023

4/10 Poor

Thanh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The first thing the resort did to ruin our holiday mood was checking us into a villa that still had guests staying there. It was a very awkward experience having other guests telling us to leave our allocated villa and seeing their personal belongings in the rooms. The second thing the resort did was getting our food orders wrong when they were non-standard from the menu. The restaurant staff seemed inexperienced in serving and helping guests. When they were asked to fix the order, it took them a very long time to do it. The last thing was getting our shower drains to work properly. We called a serviceman out but after looking at the drains for some time he couldnt fix it and claimed the design of the drains couldn't handle the volume of water that we used in our showers. We had to have dripping showers so as to not flood our shower rooms. The good things about the resort are the kids pool with water slides, my son absolutely loved it, the mega big adults pool and the white sand beach. For the costs of staying at this hotel, we felt it was not worth it given all the faults we experienced.