6/10 Okay
Jonathan
20 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I payed extra for a food and drink credit. They didn’t have any record of it and had to show them a receipt to get it. On the receipt it didn’t show it so i had to rummage through my phone to find any evidence that i payed extra for it. It was a bit humiliating. I did finally get the credit but when i went to use it the restaurant for room service they didn’t answer n after the 3rd call they basically complained that they didn’t have enough employees working so id have around an hour if i wanted food. It didn’t actually take an hour for the food but it was weird that they sounded irritated that i ordered something.. lasting the room i picked on Expedia stated that it had a city view. My room had a frosted window that faced what looked like an AC unit. And a brick wall. I usually don’t leave bad reviews but i was definitely underwhelmed. I shouldn’t be made to feel like I’m burdening employees by simply requesting services that i payed for. Next time I’ll pay the extra 60 bucks and get a room around the corner at the nines.
Jonathan
Stayed 1 night in Oct 2024