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Arrow on Swanston

3.5 star property
Family-friendly Melbourne aparthotel in Carlton with a fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
Premium Penthouse Apartment | City view
View from property
Premium Penthouse Apartment | Living area
Front of property - evening/night

Reviews

7.0 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Gym
  • Pool
  • Laundry
The price is AU$102
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Lygon Street
    5 min walk
  • Melbourne Central
    6 min walk
  • Queen Victoria Market
    7 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    25 min drive

Room options

View all photos for Studio Apartment

Studio Apartment

Studio Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Private bathroom
  • 27 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment

Deluxe King Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Private bathroom
  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment

4 Bedrooms Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
4 bedrooms
Blackout curtains
  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment

Triple Single Beds Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Blackout curtains
Private bathroom
  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Separate bedroom
Blackout curtains
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
2 bedrooms
Blackout curtains
  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • Sleeps 2
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Studio Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Single Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Single Bedroom Apartment

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe King Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe One Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Spacious Family Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Spacious Family Apartment

  • Sleeps 5
  • 1 Single Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Triple Single beds

  • Sleeps 3
  • 3 Single Beds

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3
  • 1 Single Sofa Bed and 1 Double Bed

Similar properties

Exterior

Great Southern Hotel Melbourne

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.1 out of 5, Very good, (1747)
The price is AU$94
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Great Southern Hotel Melbourne

About the area

Melbourne

A family-friendly stay in the heart of Melbourne awaits you at Arrow on Swanston. Within just a 10-minute stroll, you'll find Lygon Street and Queen Victoria Market. Highlights at this aparthotel include a restaurant, an outdoor swimming pool and in-room kitchenettes. .You can enjoy an LCD TV with digital channels, and each apartment features free WiFi, a sitting area and a coffee/tea maker. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include a rainfall showerhead and free toiletries. A hairdryer and a desk are also available. .The café, Cafe Crema, serves local cuisine and is open for breakfast and lunch. Enjoy the gym and sauna. 9688 square feet (900 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of self parking. .Places within a 15-minute walk of this 3.5-property class Carlton aparthotel include Royal Exhibition Building and Melbourne Museum.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Queen Victoria Market - 7 min walk
  • Melbourne Museum - 14 min walk
  • Princess Theatre - 14 min walk
  • Marvel Stadium - 3 min drive
  • Rod Laver Arena - 3 min drive

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Ini Studio - ‬4 min walk
  • ‪Humble Rays - ‬4 min walk

About this property

Arrow on Swanston

Family-friendly Melbourne aparthotel in Carlton with a fitness centre
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business centre and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Built in 2003
  • Deli
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 3.8 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Frequently asked questions

What is the cancellation policy at Arrow on Swanston?

Arrow on Swanston offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Arrow on Swanston?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Arrow on Swanston on 23 Dec 2024 start from AU$102.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Arrow on Swanston?

Yep, Arrow on Swanston has a self car park with in/out privileges for AUD 25 per night.

Are there any beaches close to Arrow on Swanston?

The closest beach to Arrow on Swanston is St Kilda Beach (7.2 km).

Does Arrow on Swanston have a pool?

Arrow on Swanston has an outdoor pool.

Is Arrow on Swanston family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Arrow on Swanston is a hit with families.

Is there a free airport shuttle available at Arrow on Swanston?

No, Arrow on Swanston does not offer an airport shuttle service.

Is there a bar or restaurant at Arrow on Swanston?

Yep, you can grab a meal at Arrow on Swanston's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Arrow on Swanston?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Arrow on Swanston?

No, only service animals are allowed.

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 560 out of 2270 reviews" "
Rating 8 - Good. 732 out of 2270 reviews" "
Rating 6 - Okay. 430 out of 2270 reviews" "
Rating 4 - Poor. 282 out of 2270 reviews" "
Rating 2 - Terrible. 266 out of 2270 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

PO-CHIN

Liked: Cleanliness, property conditions & facilities
Excellent hotel
Stayed 2 nights in Dec 2024

4/10 Poor

Joe

Poor quality
Stayed 1 night in Dec 2024

4/10 Poor

Emma

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room was nothing like the pictures. Very small, kitchen was fairly useless. There was no spare equipment in the kitchen to prepare food. 2 of spoon, fork, plate, bowl, glass.
Stayed 2 nights in Dec 2024

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Was a good nights stay and love the 24hr reception
Stayed 1 night in Dec 2024

10/10 Excellent

Nattasha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2024

2/10 Terrible

Justine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I believe this property was misrepresented on the Wotif site. The images show an apartment hotel. We stayed in sub-standard student accommodation, nothing like the images, not even in the same building as the reception. We were supposed to have a deluxe 2 bedroom apartment, got 2 very tiny apartments (both with 2 'rooms' but were clearly designed to be 1room plus study) and they were on 2 different floors. One floor smelled so bad that 2 of us couldn't even walk in without dry heaving. I found and squashed a bedbug and even though they fumigated the room. We got a partial refund but I would like a full refund and would like Wotif to contact me ASAP as I'm EXTREMELY unhappy about this experience.
Stayed 2 nights in Nov 2024

2/10 Terrible

vicky

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
After flying in to Melbourne, we turned up to hotel only to be told a pipe burst and we no longer had a room. No prior call. No prior email. No prior text. Just we had to find alternate accommodation. No assistance. Although the burst pipe is not their fault, no assistance in finding other accommodation at all.
Stayed 4 nights in Nov 2024

6/10 Okay

courtney

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The rooms looked nothing like the photos on the internet. Very misleading. Outdated. Passageways very dark and spooky. Very muggy in the building. Beds are VERY hard and uncomfortable. The kids were so excited to go in the pool but it was dirty and not cleaned so we gave it a miss. Probably be a good spot to sleepover on a budget if your on your own not with a family.
Stayed 1 night in Nov 2024

2/10 Terrible

Elizabeth

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Legitimately the worst place I have ever stayed. I booked a 4 bedroom apartment 8 months in advance. When we went to check in we were told it was no longer available due to a bug infestation and they only had one 4 bedroom apartment. Their communication was terrible and no one could make a decision or help. They stated they had no mangers on the weekend and I was told someone would contact me but they didn’t. As it was last second when we were told we had no other option but to split the family up and take seperate rooms. Most couples were given single beds and half of the family was in a while seperate building. The rooms were dirty, outdated and felt creepy and unsafe end there were unsafe people in the lobby and elevators. No extra linen, stains on sheets and barely functioning rooms. Definitely overpriced by a mile. We then spoke to some women on the elevator who stated they had checked in for a 4 bedroom apartment but had been told the same thing as us and split up. Seems like a scam. One of the rooms wasn’t even ready until after 7:30pm. We were offered no compensation or anything for their mess up and the stress they caused and the staff seemed rude and incompetent, plus most of the time they don’t bother answering the phone. I will never stay here again and would suggest to avoid this place like the bug plague they told us they had
Stayed 2 nights in Nov 2024

8/10 Good

JADE

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2024

6/10 Okay

Pauline

Liked: Amenities
The reception area was chaotic and the hallways were dirty. Some people had dogs in their room which barked continually
Stayed 4 nights in Nov 2024

8/10 Good

kevin

Liked: Cleanliness, property conditions & facilities
Was quite service very good
Stayed 1 night in Nov 2024

4/10 Poor

Chun-mi

Disliked: Cleanliness, property conditions & facilities
No clean everyday n the cookware are so dirty
Stayed 3 nights in Oct 2024

8/10 Good

Lillian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Katelyn

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I specifically asked in advance for no stairs due to family travelling with me has a bad hip and another has epilepsy, yet to be informed until I’m in the room that it has stairs and they had to use them in order to use the toilet. I told reception and the only thing they would do is a refund and leave us stranded at 9-10pm at night. Worst experience ever!
Stayed 1 night in Oct 2024

4/10 Poor

Michael

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The ‘hotel’ felt more like a hostel, in the movie sense.. it was cramped, noisy, the cot was delivered to our room in an old shopping trolley.. we had no hot water for the shower on our last day, the place generally felt unsafe. The bedsheet didn’t reach to the end of the bed, so half of the mattress was exposed. I would not recommend this hotel. More suited for student accommodation, not a family hotel.
Stayed 2 nights in Oct 2024

2/10 Terrible

Inna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy with horrible smell and a leaking washbasin tap. It's took us a few times to complain to get our room to clean and fix the tap.
Stayed 3 nights in Oct 2024

2/10 Terrible

Meryem

Disliked: Cleanliness, property conditions & facilities
Rooms are nothing like the images, minimal staff, extremely late response time, rooms smell moldy and feel suffocating.
Stayed 1 night in Oct 2024

10/10 Excellent

Kristie

Travelled with family, Travelled with group
Liked: Cleanliness
Staff were lovely. Accommodation was fantastic but needed the broken furniture replaced
Stayed 1 night in Oct 2024

8/10 Good

Ann

Disliked: Property conditions & facilities
It’s a great location, the air conditioning and the shower worked well. The Arrow on Swanson is run down and needs refurbishing.
Stayed 1 night in Oct 2024

4/10 Poor

Tania Gaye

Disliked: Cleanliness, amenities
We didn’t get what we booked at all. Very disappointing. Don’t believe photos you see on a website is all I will say.
Stayed 5 nights in Oct 2024

6/10 Okay

Carolyn

Issue with hot water. Couldn’t shower for 2 nights. I appreciate things go wrong but disappointing it wasn’t fixed quicker
Stayed 2 nights in Oct 2024

6/10 Okay

Jaclyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Margaret

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We found this property to be totally claustrophobic. The apartment itself was so tiny. Couldn’t have the blinds up of the day because the neighbours could look straight into the bedroom and the lounge room. Parking in the garage is an absolute nightmare. The garage area is absolutely filthy with dirty, filthy rubbish and throwing out old clothes furniture parts of cars cars been smashed in the car park looks like a secondhand yard. A tiny quilt cover is on the bed. It hardly makes the sides and there’s one half blanket in the cupboard, which is so thin doesn’t even warm you. If you want something with a handy location very clean and I’m not fussed on what things are like this is an OK place to be. Even in reception they have a double garbage bin that saw sides and front of all been smashed up and it’s just left laying there there’s rubbish laying around reception. This apartment looked nothing like its picture. I wouldn’t recommend it to anybody.
Stayed 2 nights in Oct 2024

2/10 Terrible

SIMON

Disliked: Property conditions & facilities
We stayed in a 'deluxe' family apartment. What a joke calling it deluxe. Tiny apartment with two small bedrooms and supposedly a twin sofa bed. The sofa was jammed into a upright position and could not be transformed into a bed. Maintenance eventually fixed it but there was a hard timber section running through the center of the bed so impossible to get a decent night's sleep. The view from the windows was basically a large airconditioning structure. The best part of the stay was when we left!
Stayed 2 nights in Sep 2024